Journal of Korean Society of Industrial and Systems Engineering (산업경영시스템학회지)

Society of Korea Industrial and System Engineering (한국산업경영시스템학회)
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A Study on Factors Determining the Quality of Service with Information Systems-Comparison of Two Research Models

정보시스템 기반 서비스의 품질을 결정하는 요인에 관한 연구-두 모형의 비교

  • Kim, Chong-Su (Department of Industrial and Management Engineering, Hannam University)
  • 김종수 (한남대학교 산업경영공학과)
  • Received : 2011.12.09
  • Accepted : 2011.12.15
  • Published : 2011.12.31
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Abstract

In the information system service sectors, it is crucial to measure the quality of service. Especially factors determining the quality of service should be identified. For that purpose, in this study, the factors of two research models-SERVQUAL and TAM-are compared, analyzed and tested with data of public procurement system service. The result shows that the factors identified include reliability and assurance of SERVQUAL and perceived usefulness and perceived ease-of-use of TAM. Also, it is observed that the two models sufficiently explain the variance of satisfaction. This study may help improve the quality of information system service.

Keywords

References

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