• 산경연구논집
• /
• 제10권7호
• /
• pp.71-82
• /
• 2019

Purpose - This study aims to identify the priorities of medical service quality improvement by customer satisfaction characteristics and potential customer satisfaction improvement (PCSI) index based on the dualistic quality classification of Kano Model (1984) for Comprehensive Health Screeening Center in General Hospitals and Centers only for Comprehensive Health Screening and suggest a direction for future improvement. Research design, data, and methodology - Through advanced research on health screening medical service quality, this study set four service quality factors, including tangible, human, process and supportive factors, and 39 measurement items. Based on these items, the study used 117 questions, which consist of dualistic quality factors, customer satisfaction coefficients, positive and negative questions for PCSI index and questions for current satisfaction. 300 effective samples were collected for adults in their 20s who experienced health screening service in Seoul, Gyeonggi-do and Incheon within the past two years. Collected data were input in the quality evaluation duality table to categorize quality factors and calculate customer satisfaction coefficients by Timko(1993). The study also analyzed PCSI index in comparison with current satisfaction and identified priorities in quality improvement. Results - It was found that the most urgent factors to improve the quality in both groups were adequate waiting hours and emergency response for complications, which are process factors classified as unitary quality. It is urgently needed to improve the quality as the PCSI index was high in supportive factors (complaint response team) as attractive quality in Comprehensive Health Screening Center in General Hospitals and in process factors (prevention of infection) as unitary quality in Centers only for Comprehensive Health Screening. As the PCSI index was low in space use as a tangible factor, it was found that the current level can be maintained instead of improvement. Conclusions - To improve the health screening medical service quality, it is required to focus on process factors (adequate waiting hours, emergency response for complications, prevention of infection) and supportive factors (complaint response team) among service qualities perceived by users. It is proposed to ensure continuous efforts to manage and reinforce priorities as a direction for future improvement in health screening service.

• 한국건설관리학회:학술대회논문집
• /
• 한국건설관리학회 2003년도 학술대회지
• /
• pp.262-265
• /
• 2003

제조업에서는 품질관리가 잘 이루어지고 있는 가운데 우리나라 건설업에서는 1996년에 성수대교의 파괴 1997년의 삼풍 백화점의 분괴, 그리고 올해에 들어서도 지하철의 대 화제 등 건설업에 관련된 사건들이 많다. 건설업에 있어서는 품질 관리에 어려움이 많고 제대로 이루어지고 있지 않다. 이것은 제조업에서는 타 업체와 경쟁하기 때문이다. 품질이 안 좋으면 제품이 안 팔리기 때문에 업체는 열심히 품질을 개선하려고 한다. 그러나 주문생산 일품생산의 건설업에서는 제품의 단일성, 복잡성 등의 제반문제와 함께 주문생산 등, 주문을 받기만 하면 일정 규준에 합격만 하면 되기 때문에 더 이상 품질개선에 노력을 기울이지 않는다. 품질을 개선시키기 위해서는 기술적인 측면과, 문화적, 교육적인 측면에 크게 나눌 수 있다. 이 논문에서는 교육적인 측면 특히 평가방식에 대해서 연구하였다. 건설업에서는 어떤 평가가 이루어지고 있으면 품질개선을 위해서는 어떤 평가가 시행되어야 하는지 제지하였다. 지금까지는 건설업의 특수성, 복잡성 때문에 품질평가가 도입되어지지 않았으나, 한국의 건설업의 제품의 질을 높이려고 한다면 지어진 제품의 품질을 평가함으로써 경쟁시키는 것이 유익한 방법이다. 건설업체들이 자사제품의 품질을 개선하려고 수수로 노력을 하게 될 것이다.

• Asia pacific journal of information systems
• /
• 제10권3호
• /
• pp.145-157
• /
• 2000

Economists have advocated that the market competitiveness improved the firm's productivity and eventually its service quality. However, the previous researches did not provide the empirical results enough to prove that the competitiveness do improve the service quality. In this paper, we conducted an empirical research to find whether the competition induces the quality of service. The telecommunication industry was chosen since it went through the increasing competition along with a high attention. We found that competition itself does not guarantee the quality of service. It is the intensity of competition that improves the service quality. The service quality depends mainly on the competitor's competence, i.e. the intensity of competition rather than the competition itself. In sum, when we want tc improve the service quality as well as the productivity, we had better increase the intensity of competition by allowing many new strong entities.

• 품질경영학회지
• /
• 제37권1호
• /
• pp.56-68
• /
• 2009

A measure for service quality of university dormitory is developed to gain a better understanding of the quality issues that impact on students' experiences and to improve service quality. Literature survey, thorough discussion with staff members and a pilot test are utilized to elicit attributes of service quality. Factor analysis is used to group the service quality attributes into dimensions. The resulting measure is consisted of 6 dimensions; competence, attitude, facility, amenity, security and discipline. Importance-performance analysis is utilized to verify which factors to be focused on with high Priority to improve dormitory service.

• 품질경영학회지
• /
• 제32권1호
• /
• pp.40-62
• /
• 2004

Recently, salaried company employees have a low desire to work and their quality of work life is deteriorating due to the reorganization of companies, high unemployment rates and insecure factors in politics, economy and society As individuals and companies are pursuing high performance and productivity In severe competition, the quality of personal life is despised. We need to reconsider this phenomenon and prepare for the countermeasures. With these backgrounds, this study performed a literature review and survey together to identify the current status of work desire, demographical differences in the sub factors of work desire and correlation between the sub factors of work desire, and between the work desire lowering factors and Improvement methods in order to improve the quality of work life of salaried company employees in the country.

• 대한안전경영과학회지
• /
• 제13권3호
• /
• pp.145-152
• /
• 2011

Company's survival in a changing business environment is depend on what kind of strategy will be used for facing this business competition society. For this, many companies continued to apply management techniques to improve the activities in this process has been running productivity-oriented activities to switch away from the quality has become a central activity. In other words, quality improvement activities (quality improvement activity) for the continuing businesses is an important strategic element. In this study, single-PPM (Single-PPM) the company's leading quality improvement activities will be used and browse to accommodate factors that affect a successful quality improvement activities, absolute requirement for companies to learn about the conditions to improve the quality of corporate tries to emphasize the importance of the activity.

• 통합자연과학논문집
• /
• 제8권2호
• /
• pp.141-144
• /
• 2015

As the visual quality of X-ray images is a critical reference for the accuracy of the clinical diagnosis, the methods to improve the quality of X-ray images have been investigated. Among many existing methods, using frequency domain filter is a very powerful method to improve the visual quality of images. In this paper, the inherent noises of the input images are suppressed by adding the Laplacian image to the subjected image. The medical X-ray images using the optimal high pass filter has shown improved edges. Further, the optimal high frequency emphasis filter has shown the improved contrast of flat areas by using the result image from the optimal high pass filter. Also the resulting images of the global contrast have improved by the histogram equalization. As a result, the proposed methods have shown enhanced contrast and edges of the images with noise canceling effect.

• 한국의료질향상학회지
• /
• 제1권2호
• /
• pp.30-33
• /
• 1994

• 품질경영학회지
• /
• 제26권2호
• /
• pp.82-92
• /
• 1998

This paper reviews major aspects of the Malcolm Baldrige National Quality Award and introduces some evidences that the Baldrige criteria can assess the quality of management to some extent. It is also discussed that how can we improve our national quality award program.

• 인간식물환경학회지
• /
• 제24권6호
• /
• pp.673-684
• /
• 2021

Background and objective: This study seeks to investigate domestic agro-healing farm resources so that preliminary data can be obtained on the systematic provisions for agro-healing programs in order to improve service quality and to identify the quality of agro-healing policy services. Methods: For this study, owners of agro-healing facilities were asked 24 questions via an online survey. An importance-performance analysis (IPA) was conducted to identify service quality for each policy sector. Results: Respondents' satisfaction levels were low when compared to agro-healing farm owners' perceptions of the above-average importance of each sector. The results from the resource analysis of domestic agro-healing farms indicated that the main operational purposes of farms were, in descending order, experience (90.0%), healing (86.7%), and education (84.0%). With respect to the type of program that was operated, cultivating crops (horticultural therapy) was identified most frequently at 83.3%. Conclusion: As a result of this study, the resources possessed by agro-healing farms were identified. In addition, the results of the IPA analysis in terms of service quality are not as good as expected, and performance levels should be increased to improve this. The results of this study are expected to provide useful information not only to improve the quality of agro-healing services, but also to revitalize the agro-healing industry while developing a systematic agro-healing program.