• Journal of Industrial Convergence
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• v.2 no.2
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• pp.149-171
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• 2004

Freight Forwarders is very important of logistics industry but it still has a lot of problems which have to be improved. The purposes of this study are realizing the current state of freight forwarders and suggesting the developing strategies. It is necessary to make proper size, develop of human resource and construct of information system for development of freight forwarders. Furthermore, it requires more efforts of company and government such as support of tax, support of investment in freight forwarders.

• Journal of Distribution Research
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• v.4 no.3
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• pp.1-22
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• 2000

Many foreign freight forwarders make inroads into domestic markets. Korean freight forwarders are not competitive on th domestic logistics area because of higher customer services by foreign freight forwarders in Korea. The purpose of this research is to analyze degree of satisfaction on customer services attributes of freight forwarders in Korea, and to strengthen the competitiveness of customer services by Korea freight forwarders in contrast to foreign investment freight forwarders in Korea. The results of the research could be summarized as follows.: When freight forwarders are selected, the most important customer service attributes have been ranked in order with 'the accuracy management of shipping order' , the reasonable offers of freight rate' and 'the quick arrangement of vessels' when freight forwarders are selected.

• Journal of Navigation and Port Research
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• v.28 no.8
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• pp.699-707
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• 2004

The purpose of this paper is to conduct an empirical analysis in order to how cooperative relationships such as joint venture, management cooperation and agency contracts affect the business performance of Korean freight forwarders. In order to fulfill the paper objective, this paper examines the roles of freight forwarders and business environment of Chinese markets.

• Journal of Navigation and Port Research
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• v.39 no.5
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• pp.409-415
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• 2015

According to the globalization of world economy on distribution and sales, logistics and transportation parts are playing an important role. Especially, they have to decide what is the key factor of route choice model and how to choose the right transport route in multimodal transport system. By considering the key factors in rote choice model for freight forwarders between Mongolia and Korea, this paper propose 4 main factors: Cost, Delivery time, Freight and Logistics service with 13 sub factors. The importance of factors is surveyed base on AHP through interview with freight forwarders. In results, the empirical insights about current status of Mongolian forwarders are provided with different factors between transportation modes. Expecially, the Time factor is a role factor to choose transport route for air transportation forwarders.

• Journal of Korea Port Economic Association
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• v.31 no.4
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• pp.209-225
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• 2015

A freight forwarder plays an important role in global trade and logistics by connecting worldwide nodes such as shippers, ports, and airports. Most freight forwarders in Korea are small and do not provide a sophisticated and professional service. This study aims to develop a strategy for Korean freight forwarders to the world-class 3PLs which they have to establish the strategy on how shippers select their freight forwarders. We conducted a higher-order factor analysis using the PLS-SEM techniques on the SmartPLS program to confirm the importance and significance of each factor, while considering relevant previous research. The findings suggested that shippers chose their freight forwarders for international logistics activities primarily by the reliability and forwarder service factors. Therefore, freight forwarders in Korea have to strengthen confidence and widen their service to shippers in order to become leading logistics companies.

• Journal of Fisheries and Marine Sciences Education
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• v.24 no.1
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• pp.111-122
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• 2012

This study aims to analyze a relationship marketing of freight forwarders, and based on this, customer's satisfaction, trust, and long-term relationship orientation are additionally analyzed. Through previous research, a relationship marketing of freight forwarders is considered, at the same time, the key factors of a relationship marketing is divided into reputation, physical feature, size, and professionalism. Targets of survey are companies which are registered in Korea complex transportation forward association. And a total of 292 questionnaires are collected from freight forwarder in Basan and Kyongnam from November 7 through November 18 in 2011. The result of hypothesis testing, show that relations between freight forwarders and customers is mightily important. In the future research, what effects of maintaining relation between freight forwarders and customers should be analyzed.

• Journal of Digital Convergence
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• v.18 no.6
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• pp.33-44
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• 2020

The main objective of this study is to measure the concentration and deconcentration of the domestic freight forwarding system which illustrate the development trends in this industry. In this study, Herfindal-Hirschman index (HHI), shift-share analysis (SSA), and GINI coefficient combined with Lorenz curves were employed to investigate the domestic freight forwarders. The results are as follows: first, the HHI was used to assess the concentration of domestic freight forwarders in Vietnam. The downward trend from 0.117 in 2008 to 0.083 in 2018 indicate the deconcentration of domestic freight forwarders in Vietnam. Second, the SSA results indicated that the company Transimex showed the best performance with a shift effect of million VND 1,906,515 and a ABSGR value of million VND 2,158,232. Third, the GINI index go down from 0.468 to 0.393 in 2008-2018 as follow and the Lorenz curves covered a large part which make more demonstrate the deconcentration trend of freight forwarding in Vietnam. The results show that deconcentration is a trend in 2008-2018. The results of this study provides relevant data on freight forwarders which are not easily accessible to related stakeholders.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2012.06a
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• pp.233-234
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• 2012

Local freight forwarders circles is suffering financially and insecure employment from over competition which caused by a saturated local logistics market. To overcome ongoing slumping business, it is high time that local freight forwarders went to blue ocean global logistics market, emerging UN procurement logistics market. However it is needed to study on method of successful entry, scrutinizing of market status and ensuing supporting measure from government and research institute.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2015.10a
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• pp.241-242
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• 2015

According to globalization of world economy on distribution and sales, logistics and transportation parts are play important role. Especially, it important to know and study how to choose right transport route and which is the key factor of route choice model in multimodal transport system. Thus this study aims to consider 4 main factors: cost, delivery time, freight, and logistics service factors additionally dividing into 13 sub factors and object is forwarders between Mongolia and Korean freight transport. The survey is based on AHP through interview with company officials. The paper provides empirical insights about current status of Mongolian forwarders and difference of the important factors between transportation modes. Result shows that time factor is role factor to choose transport route and then cost factors. Additionally, this study shows 2 different route choose factors between air transport and shipping transport forwarders.

• Journal of Digital Convergence
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• v.15 no.8
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• pp.45-58
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• 2017

The international freight forwarders in South Korea currently have fierce competition. However, there are still a very small number of studies Korea locally and globally on the service quality of international freight forwarding industry. This study aims to extract international freight forwarders' service quality factors reflecting the characteristics of freight forwarding industry. Measures of service quality have been selected after literature review and interviews, and then surveys have been conducted on exporters and importers in Korea. The collected data has been analyzed using the exploratory factor analysis. As a result, two service quality factors of international freight forwarders have been extracted: operation characteristics factor defined as accuracy, speediness timeliness and stability, and customer orientation factor defined as professionalism and empathy. An important contribution of this study is that it presents the service quality factors reflecting the characteristics of freight forwarding industry unlike precedent studies. A future research topic is to find out which of the two service quality factors influences more on customer loyalty.