• Title/Summary/Keyword: Focusing effect

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The Effect of Chatbot Service Quality on Customer Satisfaction and Continuous Use Intention (챗봇 서비스품질이 고객만족과 지속사용의도에 미치는 영향)

  • Min Jeong KIM
    • Journal of Korea Artificial Intelligence Association
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    • v.2 no.1
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    • pp.15-24
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    • 2024
  • This study is about the effect of chatbot service quality on customer satisfaction and continuous use intention. Data collection was conducted for 13 days from October 23 to November 5, 2023, and a survey was conducted on customers who have used chatbot services. A total of 572 questionnaires were targeted, of which 545 valid data were used for analysis, excluding those that responded insincerely or did not meet the purpose of the study. The analysis results of this study are as follows: First, chatbot service quality partially had a significant effect on satisfaction. Second, customer satisfaction had a significant effect on continuous use intention. Therefore, in order to have a positive impact on continuous use intention, it is necessary to focus on marketing strategies related to chatbot service quality. Also, research focusing on data analysis and performance evaluation is crucial for enhancing chatbot services, necessitating studies that address real-time changes. Through sophisticated data analysis and variable measurement, chatbot services can be effectively improved, leading to enhanced customer satisfaction.

A Study of Consumers' Intentions to Purchase Alternative Meats Using the Theory of Planned Behavior (계획된 행동이론(TPB)을 이용한 소비자의 대체육 구매의도에 관한 연구)

  • Won-Bin Kim;Ju-Young An;Ji-Bum Um
    • Journal of Agricultural Extension & Community Development
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    • v.30 no.3
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    • pp.143-155
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    • 2023
  • Based on the theory of planned behavior, this study aims to examine the structural equation model among consumers' concerns and purchase intentions for alternative meats. Data were collected from 300 adults living in Kyeonggi Province. Results show that animal welfare, environmental concern, and health concern all have a direct and significant effect on purchase intention of alternative meat, and the mediation effect is also significant, indicating a partial mediation effect. The image of a company as caring about animal welfare and contributing to public causes can help sell alternative meats. Media publicity focusing on animal welfare for alternative meats can improve the attitudes of domestic consumers as well as their intention to purchase alternative meat products.

A Study on the Personality Types of PMO Leader on Project Performance: Focusing on the Mediating Effects of Positive Psychological Capital

  • Seungwoo NAM
    • The Journal of Economics, Marketing and Management
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    • v.12 no.4
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    • pp.77-85
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    • 2024
  • Purpose: The purpose of this study was to investigate the effect of organizational management competency according to the personality types of Project Management Office (PMO) leader on the Project Performance and to further verify the mediating effect of positive psychological capital. Research design, data and methodology: The collected data of this study was statistically checked using SPSS 25.0 program and AMOS 25.0, and the result analysis and hypothesis verification were conducted by applying demographic frequency analysis, descriptive statistics, model fit, reliability, validity, correlation analysis, and structural equation modeling. Results: The personality types of the project Management Office (PMO) leader had an effect on positive psychological capital and positive psychological capital had a mediating effect between project performance. Conclusion: Since the essence of project Management Office (PMO) leadership for organizational management exists in a smooth mutual relationship between the leader and the project members, it is necessary to expand the leadership education that strengthens the positive psychological capital and to manage the communication ability of the PMO leader continuously in terms of personnel management practice.

Effect of Major Aptitude and Career Fit, and Employment Prospects on Graduation Attitude and Dropout Intention: Focusing on the Moderating Effect of Academic Year (전공의 적성진로부합도와 취업전망도가 졸업태도와 중도탈락의도에 미치는 영향: 학년의 조절효과를 중심으로)

  • Kim, Jae Kyung
    • Journal of Information Technology Applications and Management
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    • v.28 no.4
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    • pp.21-32
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    • 2021
  • In this study, factors affecting undergraduate students' dropout intentions consisted of aptitude and career fit of student's major, employement prospects of student's major, and graduation attitude were presented in the structural equation model and the moderating effect of academic year on the path coefficeint presented in the research model was verified. Undergraduate students are grouped into senior year (3rd and 4th grades) and junior year(1st and 2nd year) by the year in the university, As a result of analyzing 454 undergraduate students (105 in the junior group and 349 in the senior group), it was found that graduation attitude had a negative (-) effect on the dropout intention in both junior and senior group. The effect of employment prospects, and major aptitude and career firt on graduation attitude was not found in the junior group. However, in senior group, the effect of employment prospects, and major aptitude and career firt on graduation attitude was found to have a positive (+) effect, indicating that moderating effect of academic year does exist.

The Effect of Self-efficacy for the Size Recommendation Services on Usage Intention through Perceived Ease of Use and Perceived Usefulness -Focusing on the Moderating Effect of the Filtering Types- (사이즈 추천 서비스에 대한 자기효능감이 지각된 사용용 이성과 지각된 유용성을 매개로 사용의도에 미치는 영향 -필터링 유형의 조절효과를 중심으로-)

  • Sangwoo Seo
    • Journal of the Korean Society of Clothing and Textiles
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    • v.48 no.4
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    • pp.688-706
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    • 2024
  • This study investigated the effect of self-efficacy on the usage intention of the size recommendation services, exploring the mediating roles of perceived ease of use and perceived usefulness. Moreover, it examined the moderating effects of filtering types on these relationships. Data were collected from 200 participants between December 11 and 13, 2023, using virtual scenarios and stimuli. Mediating and moderating effect analysis were performed using a process macro. As a result of path analysis and indirect effect analysis between individual variables, it was confirmed that the direct effect of self-efficacy for the size recommendation services on usage intention, and the indirect effect on usage intention through perceived ease of use and perceived usefulness were significant. Furthermore, as a result of the moderating effect analysis, it was found that the moderating effect of the filtering types was significant in the relationship between self-efficacy and perceived ease of use, between perceived ease of use and perceived usefulness, and between self-efficacy and usage intention.

A Study of the Relationship between Religion and Giving Behavior -Analyzing Moderating Effect of Religiosity- (종교와 기부행동의 관계에 대한 연구 -종교성의 조절효과-)

  • Kang, Chulhee;Hur, Younghye;Choi, Younghoon
    • Korean Journal of Social Welfare
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    • v.65 no.4
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    • pp.341-365
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    • 2013
  • This study attempts to examine the moderating effect of religiosity in the relationship between religion and secular giving behavior (absolute amount and philanthropic effort). For the analysis, this study utilizes 'Giving Korea 2012' by the Beautiful Foundation and employs Tobit regression model. Focusing on giving amount, major findings are that (1) Protestants and Catholics give greater amounts for secular cause than those with no religious affiliation; and (2) interaction between Protestants and religiosity and interaction between Catholics and religiosity have significant relationships with citizens' secular giving amount in a positive direction. Focusing on philanthropic effort (giving amount divided by family income), major findings are that (1) there is no significant relationship between religion types and citizens' philanthropic effort and (2) interaction between Protestants and religiosity and interaction between Catholics and religiosity have significant relationships with citizens'philanthropic effort in a positive direction. This study provides new knowledge foundation on citizens' secular giving behavior and contributes to developing effective fundraising strategies of nonprofit organizations on religion-related donor markets.

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An Analysis on Economic Effects of Port-Liquid Freight - Focusing on Ecomomic effects of Liquid Freight in Ulsan Port - (항만 액체화물 처리의 경제적 파급효과 분석 - 울산항 액체화물 중심 -)

  • Kim, Sang-Choon;Choi, Bong-Ho
    • Journal of Korea Port Economic Association
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    • v.24 no.2
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    • pp.265-287
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    • 2008
  • This paper studies the economic effects of port-liquid freight by focusing on Ulsan port and its regional economic effects. The direct industrial effects of port-liquid freight are analysed to be an increase in about 1billion dollars' worth of production of the regional port-logistic industry, an increase in about 0.22billion dollars' worth of value-added of the industry, and the creation of about 2,600 employment in the industry. Including the indirect effects, the total effects on Ulsan regional economy are estimated to be an increase in about 1.9billion dollars worth of production, an increase in about 0.51billion dollars' worth of value-added and an increase in about 6,442 employment.

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A Study on the Factors Determining Visits of Seoul Metropolitan Citizens to Forests: Focusing on the Visitors of Mt. Bukhan, Mt. Gwanak, Mt. Surak, and Mt. Dobong (수도권 거주자의 산림 방문수요 결정요인 분석 - 북한산, 관악산, 수락산, 도봉산 방문객을 중심으로)

  • Park, Jeong-Yeol;Kim, Tae-Hee;Kim, Sung-Yoon;Park, Dong-Gyun;Lee, Hee-Chan
    • Journal of Korean Society of Forest Science
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    • v.99 no.1
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    • pp.36-46
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    • 2010
  • The purpose of this research was to derive political suggestion to increase the demand for forest visit by analyzing the demand of forest visitors, focusing on the residents of Seoul and capital areas. The determinants of demand, which is the number of forest visit in a year, were analyzed by independent variables; six factors from factor analysis on selective attributes, demographic characteristics, and other variables related with the general matters when visiting a forest. As a result, among the independent variables, selective attribute (tourism resource factor), gender (male), and residency (Seoul) were found out to have positive(+) effect on demand for forest visit. However, other selective attribute (external factor of forestry), occupation (white-collar employee), and level of education (over college graduate) were found out to have negative(-) effect on demand for forest visit. Based on these results, implications for the expansion of demand for forest visits were derived.

An Analysis on the Effect of the Korean Moral Values on Fondness for Game Users: Focusing on the Mediating Effect of Generation (한국의 도덕 가치관이 게이머 호감에 미치는 영향에 대한 분석: 세대의 매개효과를 중심으로)

  • Park, Hyun-Ah;Ryu, Seoung-Ho
    • The Journal of the Korea Contents Association
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    • v.18 no.6
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    • pp.294-302
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    • 2018
  • The regulation of the game industry by the Korean government is closely related to the specific regulatory behavior from their parents' generation regarding gaming behavior of their children. This is because there exists a gap in terms of digital culture experience between parents and children. This study examined the differences in how moral values affect the awareness or perceptions of the game users. In the results, the norm conformity was found to have a negative influence on the fondness for game users. Age was also shown to have a negative influence on the fondness for the game users. Based on these findings, we also found the mediating effect of age existed specifically with regard to the relation of norm conformity and the fondness for the game users. The results suggest that the game industry promotion policies of Korea should change their existing targets from focusing on everyone to just the elderly.

The Effect of Perceived Justice on Organizational Commitment and Innovative Behavior in a Simplified Personnel System : Focusing on the Roles of Cognitive Attitude and Cognitive Intensity (조직구성원의 직급단계축소에 대한 공정성 지각이 조직몰입과 혁신적 업무행동에 미치는 영향 : 인지태도 및 인지강도의 역할을 중심으로)

  • You, Jong-Ok;Yang, Sung-Byung
    • Journal of Information Technology Services
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    • v.18 no.4
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    • pp.1-22
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    • 2019
  • Companies have attempted to build a rational and future-oriented new personnel system in order to adapt and survive in a rapidly changing environment. Recently, Samsung, LG, SK, and CJ, which are large domestic corporations, have been introducing new types of simplified personnel systems competitively. Although there are several prior studies that tried to classify these simplified personnel systems from a strategic point of view, there is a lack of empirical research in terms of the specific types from the perspective of employees. Therefore, in this study, an empirical study on the simplified personnel system which has currently been highlighted was carried out. The relationship between perceived justice (i.e., distributive justice and procedural justice) and organizational effectiveness (i.e., organizational commitment and innovative behavior) were tested. In addition, the mediating role of cognitive attitude as well as the moderating role of cognitive intensity in the simplified personnel system were investigated. The results of structural equation model using 157 survey data show that both distributive and procedural justice have a positive effect on cognitive attitude toward the simplified personnel system, which in turn leads to increased organizational commitment and innovative behavior. Interestingly, it is found that cognitive intensity intensifies the effect of distributive justice on cognitive attitude, whereas it attenuates the influence of procedural justice as expected. This study is among one of the first empirical studies focusing on the simplified personnel system and expands the concept of related variables such as perceived justice, cognitive attitude, and cognitive intensity in this context. Moreover, by clarifying the causal relationship between perceived justice and organizational effectiveness through the roles of cognitive attitude and cognitive intensity, it could provide several practical implications to managers who are interested in the introduction and early settlement of simplified personnel systems in a successful manner.