• 산업경영시스템학회지
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• 제38권4호
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• pp.88-97
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• 2015

Quality management system is a systematic quality improvement approach for firm-wide management for the purpose of improving performance in terms of quality, productivity, organizational characteristics, customer satisfaction, and firm's profitability. Recently, many researchers have examined the relationship between quality management system and firm's performance. The conclusion from these studies is that effective implementation of quality management system improves firm's performance. This paper extends the existing research on quality management system and firm's performance by examining how the impact of quality management system on firm's performance is moderated by organizational characteristics and customer satisfaction. The paper is organized as follows. Section 1 introduces the necessity and purpose of the research. Section 2 reviews quality management system and summarizes the results of previous studies. Section 3 present the proposed research model, the hypotheses related to the relationship between quality management system and firm's performance. Section 4 provides results from the data analysis. Section 5 presents discussions, results, further implications, and research limitations. An extensive literature research was designed to identify and retrieve empirical studies relevent to develop the hypotheses. The objectives of this study identify the factors of quality management system on business performance. The results are as follows: First, The management responsibility, resource management and product realization influenced significantly on financial performance. The management responsibility and product realization influenced significantly on non-financial performance. Second, the research showed a fact that organizational characteristics and customer satisfaction effect as a moderated between quality management system and business performance. The implications of our results are that organizational characteristics and customer satisfaction moderate the firm's performance.

• Journal of Information Technology Applications and Management
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• 제24권4호
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• pp.215-227
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• 2017

The development of information technology are leading to the rapid evolution of SNS (Social Networking Services) in various directions and industries. Initially, SNS have been used as the form of networking between user's groups. Currently SNS has been developed towards multiple purposes and platforms such as the promotion and the advertising of a company. There are many SNSs including QQ, Weibo, and Wechat and so on in China. However, the use of companies in terms of advertising and information sharing with the customers do not meet the trend in China. Especially, there were little researches for Chinese travel agencies how to utilize SNS for attracting new customers and making them contribute to the firm's performance. In this study, we try to investigate the impact of the firm's characteristics and the usage of SNS on the performance of Chinese travel agencies. Based on Top 100 China travel agencies in 2009, we analyzed the relationships between firm's characteristics and the usage of SNS, and firm's performances in 2013. We expect that our study can contribute to the increasing academic and practical needs on the empirical evidence of the impacts of the SNS utilizations on the firm's performance.

• 산경연구논집
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• 제9권11호
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• pp.93-104
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• 2018

Purpose - For small and medium sized firms, CEO characteristics are main factor influencing firms' prosperity as well as performance. So it is quite natural that many people are interested in factors of CEO that matters. In this research, CEO characteristics in terms of capabilities and skill or special knowledge necessary to run the business are invested for manufacturing firms. Precedent studies reveal that CEO characteristics such as psychological factors including desire to succeed, tendency to take risks, personal factors including age, year of running business, and task related factors including managing capability, communication skills, network influence firm performance for manufacturing firms. However, these studies simply verify whether or not those factors affect firm's managing performance. This study, however, goes further to investigate how is the affecting process from CEO's capabilities and organization characteristics to firm's core competence, and from core competence to advantages, and from advantages to managing performance. Research design, data, and methodology - We make a questionnaire and surveyed manufacturing firm CEO's in Gyeonggi-do area. General characteristics analysis, factor analysis, regression analysis, and control effect analysis was conducted. SPSS 2.0 Win, version was used. Results - The CEO characteristics including basic capability, task capability, leadership, and organization characteristics affect core competence at the statistically significant level. And, core competence affect both price advantage and differentiation advantage at the significant level. Some unique finding is that while differentiation advantage affects both financial achievement and non-financial achievement, price advantage does not affect both financial and non-financial achievement. And firm characteristics mainly measured by CEO characteristics of skills has control effects on the trace from core competence to price advantage. Conclusions - For small and medium sized firms CEO characteristics is the most important factor influencing firm's prosperity. For manufacturing firms, whether CEO has the skill or special knowledge to run the firm is critical factor. The study results show that CEO's for manufacturing firms put importance on price and price advantage which seems to be familiar to them. However, the price advantage does not influential to financial and non-financial achievement. This result suggests that small and medium sized manufacturing firms' CEO's should make effort to improve other aspects of advantages to be more competitive.

• 한국멀티미디어학회논문지
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• 제17권10호
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• pp.1253-1262
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• 2014

Social capital is a sociological concept, which refers to connections within and between social networks. Social capital explains the importance of using social connections and social relations in achieving goals. Social capital such connections and relations, is critical along with environmental dynamism and organizational characteristics in achieving goals for firm's performance. This paper draw the taxonomy of social capital and then analyzed the relationship of firm's performance, environmental dynamism and organizational characteristics such as innovative culture. The empirical results using 134 game corporations in Korea showed that the configuration between taxonomy of social capital was significantly related to organizational structure and innovative culture. And second, the taxonomy of social capital is significantly related to firm's performance.

• 유통과학연구
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• 제20권12호
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• pp.13-22
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• 2022

Purpose: The paper contributes to the existing literature on Vietnamese corporate governance and firm performance with a focus on listed family firms and the use of a more suitable econometric framework to analyze firm performance. The study investigates how family firm performance is affected by corporate governance under the standpoint of stewardship theory in Vietnam. Research design, data and methodology: With the use of different measures for firm performance (Tobin's Q, ROA, and ROE), regression models were estimated using Generalized Least Square (GLS) method on a panel data of a total of 113 listed companies during the five-year period from 2015 to 2019. Results: We found that family ownership as the main characteristic of the stewardship theory affects family firms positively. In addition, several other characteristics in corporate governance as board composition (board independence, board audits, and board committees), CEO (age and tenure) and firm characteristics (size, age, expansion, and annual sales) showed significant impacts on firm performance. Our findings also suggest that family firm performance can be either positively or negatively affected based on the characteristics of corporate governance. The findings can help companies evaluate the significance of corporate governance through deciding board structure and the selection of CEOs to match family firm characteristics. It also gives insights for investors, rating agencies, and policymakers for relevant purposes.

• 디지털산업정보학회논문지
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• 제5권4호
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• pp.273-293
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• 2009

The purpose of this study is to identify the organizational characteristics that enhance CRM performances of a company dipend on firm's size. Based on a review of diverse definitions of CRM performance, this study examines the relationships among CRM performance measures and organizational characteristics. A questionnaire survey of 140 CRM managers of Korean companies was conducted to test the proposed research model, and a series of structural equation modeling identified the strong effects of organizational characteristics on CRM performance. This study confirmed that firm's size is very important element of CRM performance. And organizational members' resistance to change was found to have no effects on CRM performance.

• 경영과정보연구
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• 제38권2호
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• pp.119-137
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• 2019

본 연구는 기업의 관점에서 산연협력주체인 기업과 출연(연)간의 관계특성에 영향을 미치는 요인을 분석하고, 이러한 산연협력주체간 관계특성이 산연협력성과에 미치는 영향을 분석하는데 목적을 두고 있다. 기존 산학연협력에 관한 연구에 기초하여 산연협력주체간 관계특성에 영향을 미치는 요인으로 기업의 산연협력의지, 기업의 연구개발능력 및 기업의 지각된 출연(연)역량을 선정하였고, 이들 요인과 산연협력주체 간 관계특성 및 산연협력성과간의 관계를 가설로 설정하였다. 기업의 산연협력의지, 기업의 연구개발능력, 기업의 지각된 출연(연)역량, 산연협력주체간 관계특성 및 산연협력성과로 설정된 연구모형을 검정하기 위하여 산연협력기업을 대상으로 설문조사를 수행하였으며, 116개의 기업으로부터 응답을 받았다. 이 자료를 기초로 PLS-MGA를 활용하여 연구모형을 검정하였다. 실증분석 결과에서 기업의 산연협력의지, 기업의 연구개발능력 및 기업의 지각된 출연(연)역량은 산연협력주체간 관계특성에 정의 영향을 미치고, 산연협력주체간 관계특성은 기업의 산연협력성과에 정의 영향을 미치는 것으로 나타났다. 또한 기업의 연구개발능력과 기업의 지각된 출연(연)역량은 기업의 산연협력성과에 직접적으로 정의 영향을 미치는 것으로 나타났다. 이러한 결과는 기업의 산연협력성과를 높이는데 정책적 및 실무적 시사점을 제공한다.

• The Journal of Asian Finance, Economics and Business
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• 제8권1호
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• pp.733-739
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• 2021

This study investigates the relationships of energy firm-level characteristics, namely; firm size, firm leverage, and firm performance with board diligence among companies listed in Saudi Stock Exchange (Tadawul) for the periods ranging from 2012 to 2019. The final sample of this study consists of 32 firm-year observations. A quantitative approach was adopted to test 3 specific hypotheses developed for the board diligence model. Using the Pooled OLS regression, this study finds that firm size and firm performance are negatively associated with board diligence. The results of this study indicate an insignificant association of firm leverage with board diligence. Besides, firm performance is related negatively to board diligence. This indicates that the board of companies with poor performance increases the number of its meetings because of the increased pressure on the board to improve its oversight operations and address the severe performance challenges. The increased number of board meetings observe the daily management of the company, increase the chances for discussions concerning the performance challenges, and come up with solutions faster. The directors are also likely to encounter heightened pressure to appear more engaged during a company's financial distress since lenders require a meeting of the board or with the board.

• 중소기업연구
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• 제41권1호
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• pp.75-96
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• 2019

본 연구의 목적은 기업 내 최고의사결정권한을 가진 CEO의 특성이 R&D 투자 결정과 기업가치에 어떠한 영향을 미치는지를 검증하는 것이다. 구체적으로 CEO의 특성을 나이, 학력, 전공일치, 재직기간으로 측정하여, 이러한 특성이 연구개발투자 및 기업가치에 미치는 영향을 실증적으로 분석하였다. 2005년부터 2014년까지 코스닥 시장에 상장된 벤처기업을 대상으로 실증 분석한 결과는 다음과 같다. 첫째, CEO의 나이는 적을수록 R&D 투자를 보다 많이 하는 것으로 나타났으며, 나이가 적은 CEO의 R&D 투자는 기업가치와 유의한 양(+)의 상관성을 보이는 것으로 나타났다. 둘째, CEO의 학력은 높을수록 R&D 투자를 보다 많이 하는 것으로 나타났고, 교육수준이 높은 CEO의 R&D 투자는 주가와 유의한 양(+)의 관련성을 보였다. 셋째, CEO의 전공과 업종이 일치할수록 R&D 투자는 보다 많이 하는 것으로 나타났으며, CEO의 전공일치도가 높은 기업의 R&D 투자와 주가와의 가치관련성은 보다 높은 것으로 나타났다. 마지막으로 CEO의 재직기간은 길수록 R&D 투자에 보다 적극적인 태도를 보였으나, 재직기간이 긴 CEO의 R&D 투자는 기업가치와 유의한 음(-)의 관련성을 보였다. 이와 같은 실증 분석을 통해 벤처기업의 R&D 투자와 기업가치관련성은 CEO의 특성이 반영된다는 사실을 확인할 수 있었다. 본 연구는 CEO의 인구통계학적 특성을 반영한 R&D 투자가 자본시장에서 어떻게 평가 받고 있는지를 실증적으로 검증하였다는 점에 의의가 있다.

• Journal of Information Technology Applications and Management
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• 제20권2호
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• pp.39-56
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• 2013

There have been many studies that open innovation activities have positive effects on firm performance. However, the previous studies have shown conflicting results, depending on the characteristics of companies or the timing of the product launch. This study empirically compares open innovation performance of first-mover companies and follower companies. The analyses are performed on the samples of the Korean Innovation Survey 2010 companies that explored external information and performed R&D cooperation. The results indicate that open innovation activities can have different effects depending on a company's status in the market. For the first-mover companies, the intensity of utilizing external information has greater impact on the firm's performance than the diversity of it. By contrast, for the follower companies, the diversity of utilizing external information has greater impact on the firm's performance than the intensity of it. In terms of R&D cooperation, the external cooperation is found not to have significant effects on a first-mover company's performance. However, external R&D cooperation of a follower company is showing positive impact on the firm's performance. The implication of the study is to analyze the firm's Open-Innovation performance by comparing first-mover companies with follower companies. Therefore, companies need to execute the Open-Innovation strategy by considering firm characteristics or the timing of the product launch.