• Title/Summary/Keyword: Facility Satisfaction

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A Study on the In-depth Relationship between Facilities Safety Design Components and Parents Satisfaction and Psychological Stability in Children's Swimming Pool (어린이 전용 수영장의 시설안전디자인 구성요소와 학부모 만족, 심리적 안정과의 심층적 관계 연구)

  • Kim Kyoung-hyun;Park Sung-su;Park Kyeong-rae;Kim, Nam-jung
    • Journal of the Health Care and Life Science
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    • v.9 no.2
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    • pp.253-266
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    • 2021
  • The purpose of this study was to identify the impact of facility safety design components of children's swimming pool facilities on parents' satisfaction and psychological stability. A total of 13 facilities used 324 out of 360 people collected through field visits as final research materials to achieve their goals. One-on-one in-depth interviews were conducted with a total of eight experts, including one administrator, three professors, one reporter, and three researchers. The following results were obtained using the IBM SPSS Statistics Ver. 24 statistical package: First, the facility safety design component factors affect the satisfaction of parents. Second, the factors of facility safety design components affect psychological stability. Third, parents' satisfaction factors affect psychological stability. Fourth, the facility safety design plan for children's swimming facilities is a total of four categories, suggesting 12 measures, including basic safety manual installation, use of mobile movement buffers, use of lane hypothetical steps, and up to 3:1 lessons for beginners.

Management and Operation of Apartment Community Facilities and Post Occupancy Evaluation - Focused on the R Apartments Complex in Daegu - (아파트 단지 내 커뮤니티 시설의 운영 실태와 거주 후 평가 - 전문관리자 운영의 대구 R아파트 단지를 중심으로-)

  • Kang, Soon-Joo
    • Journal of the Korean housing association
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    • v.21 no.4
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    • pp.111-120
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    • 2010
  • This study examines the effectiveness of a new community facility operation and management system that were implemented by one of the major construction companies. This system was an unprecedented approach in a sense that it provided not only necessary facilities but also a specialized management staff, an operational manual, and a subsidy for various programs. According to POE conducted among the residents, it can be concluded that the residents' satisfaction will be increased under the following conditions; 1) when a program manual associated with the community facility is provided, 2) when there is a professional staff who can coordinate various programs effectively, 3) when the facilities are well designed in accordance with the program requirements, 4) when the users adhere to regulations and management standards, 5) when all three components- i.e. facility, people and programs- are well coordinated, and 6) when affordable user fees are charged. This research assures that professional management staff and well-planned management system play a significant role in the enhancement of the residents' satisfaction as well as vitalizations of the community.

Satisfaction Factors and Determinants of Visitors in Taeanhaean National Park, Korea (태안해안국립공원 탐방객 만족요인 및 예측모형)

  • Baek, Jae-Bong;Kim, Dong-Pil
    • Korean Journal of Environment and Ecology
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    • v.24 no.2
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    • pp.101-107
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    • 2010
  • This study was carried out to provide basic data for efficient park management by analysing visitors' satisfaction factors and estimated regression model through questionnaire survey method at Taeanhaean National Park in Korea. Performance(satisfaction) variables as 'touting', 'illegal merchant', 'noise', 'indiscreet use' and 'collection of natural plants or animals', and Importance variables as 'littering problem', 'water pollution act', 'careless cooking' and 'exorbitant pay' were relatively high score. It was clarified that the 'souvenir & special product', 'lack of use program' 'lack of public facility', 'lack of information facility', and 'lack of commercial facility' were 'concentrate here' ones by the Importance-Performance analysis. 'Facility management', 'Use management' and 'Resource management' factors were found out by Factor Analysis and the 'Facility management' was the biggest factor accounting for 32.6% of all. In the estimated model by Multiple Regression Analysis, 'lack of employee's guidance or kindness', 'lack of convenience facility', 'noise', 'lack of facilities to stay' and 'charge of user fee, parking fee' were the variables to impact visitors' satisfaction and to need concentrated management. These results were unique characteristics of marine national park and then the different management strategy and policy from mountain national park were necessary.

WEB-BASED SERVICE REQUEST & FEEDBCK SYSTEM: THE LIFE CYCLE MANAGEMENT AS CONTINUOUS CUSTOMIZATION OF FACILITY INFORMATION

  • Jinsu Jeong;Kwang Jun Lee;Valerian Miranda
    • International conference on construction engineering and project management
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    • 2005.10a
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    • pp.836-840
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    • 2005
  • This research investigates the feasibility of Web technology as a means of delivering facility information for better support facility operation and maintenance. Our research proposes a Web-based feedback system as a pragmatic solution to the limitations of current FM (Facility Management) processes. In practice work orders and records are often misplaced resulting in lower efficiency and customer satisfaction. This may be overcome by a system that states information digitally and provides a Web-based interface. The interface could allow customers to report facility problems, trace their work order in progress, view schedules for maintenance and provide feedback for service online. The benefit for a FM department is that it can receive feedback on performance which would improve the quality of service and build a record of practical experiences.

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The Effect of the Working Environment of Elderly care Facility Employees on the Care Service Quality and the Mediation Effect of Social Support (노인요양시설 종사자 근무환경이 요양서비스품질에 미치는 영향과 사회적 지지의 매개효과)

  • Kim, Jeong-Hui;Jang, Cheon-Sik
    • The Journal of the Korea Contents Association
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    • v.16 no.5
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    • pp.533-547
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    • 2016
  • The goal of this study is to analyze the effect of the working environment of elderly care facility employees on the care service quality and the mediation effect of social support. The results of the research were as follows: First, it has been confirmed that a high level of average monthly salary and the salary satisfaction theref have a positive correlation with an improvement in care service quality in the working environment variables of elderly care facility employees. Second, it has been confirmed that the average monthly salary and the salary satisfaction level among the working environment variables of elderly care facility employees have a positive correlation on the parameter of social support. Third, a partial mediation effect of social support has been confirmed in the effect that average monthly salary and the salary satisfaction level variables have on the quality of care service in the working environment of elderly care facility employees. Thus, this study actively reflects the social situation of an aged society and uses "Self-checking Management Measures" capable of suggesting the management direction for the elderly care facility to measure its service quality and proposes a method to improve the working environment of the elderly care facility employees.

Factors Influencing the Health Status and Life Satisfaction of Elders in Free and Charged Welfare Facilities (무료 및 유료 노인복지시설 노인의 건강상태와 생활 만족도에 영향을 미치는 요인)

  • Kim, Yoen-Kyoung;Park, Kyung-Min;Kim, Chung-Nam
    • Research in Community and Public Health Nursing
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    • v.19 no.2
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    • pp.317-325
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    • 2008
  • Objectives: The purpose of this study was to investigate factors influencing the health status and life satisfaction of elders in welfare facilities. Methods: The subjects of this study were selected randomly among those without cognitive impairment from free (140 persons) and charged (140 persons) welfare facilities in the Yeongnam area. Data was analyzed using t-test and stepwise multiple regression. Results: Health status and life satisfaction were 2.52 and 1.98, respectively, in the elders from free welfare facilities, and 2.67 and 2.08 respectively, in the elders from charged welfare facilities. In those from free facilities, life satisfaction and motivation for getting into the welfare facility were the influencing factors of health status. In those from charged facilities, life satisfaction, gender, motivation for getting into the welfare facility, limited service such as physiotherapy, age, and lack of staff and professionalism were the influence factors of health status. In those from free facilities, health status, relationship conflict with fellow elders, lack of staff and professionalism, insufficient facilities and inadequate environment, and indifference of sons and daughters were the influence factors of life satisfaction. In those from charged facilities, health status, education and age were the influence factors of life satisfaction. Conclusions: It was found that both health status and life satisfaction of elders in charged welfare facilities were higher than those in free welfare facilities.

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An Analysis of the Influence Factors of Satisfaction of Food Bank Service Users (Focusing on Users in Gyeonggi-do Province) (푸드뱅크 서비스 이용자의 만족도 영향요인 (경기지역 이용자를 중심으로))

  • Lee, Seok-Hwan;Kwon, Jin
    • The Journal of the Korea Contents Association
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    • v.20 no.8
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    • pp.547-558
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    • 2020
  • The purpose of this study was to derive the impact factors through multi-return analysis by dividing the satisfaction level of the users of the Food Bank into service satisfaction, food satisfaction, and facility and environment satisfaction and then present a plan for improving service quality. As a result, first of all, the analysis shows that the service satisfaction was not statistically significant. Second, the satisfaction level of food was higher when they get cooked food and when the frequency of support was low. It can be interpreted as important to users to properly solve the problem of fasting through cooked food rather than the frequency of food provision. Third, the satisfaction level of the facility and environment was higher for those with higher educational background, lower monthly income, and higher food expenditure after the support. Users with high educational background value information, service hours, facilities and environment hygiene, and users with low monthly income and high food expenditure even after receiving support can infer the need for food bank services to solve the problem of fasting. Based on these findings, it emphasized the need to develop user-centered services so that the problem of fasting could be effectively resolved in consideration of the conditions of service users.

Effects of the Education Service Quality of Beauty Educational Institutions on Re-Registration (미용관련교육기관의 교육서비스 품질이 재등록 의도에 미치는 영향)

  • Lee, Kyounghui;An, Jongsuk
    • Journal of Fashion Business
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    • v.18 no.4
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    • pp.168-179
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    • 2014
  • Everyone has the desire to be well shaped. Modern people in the $21^{st}$ century utilize their external appearance as a tool to express their personalities and social activities for the improvement of cultural life and the acceleration of information transfer. The expression of beauty is a method of communication from the view point of creation in addition to the exchange of meaning & value, and it has become a method of image transfer due to the increased desire for a better appearance. The beauty industry was established in 1948 by the execution of the 1st hairdresser's license test, and has been developed in full scale through the enactment of the public health control act. Therefore, beauty education is currently qualitatively and quantitatively developed, and the educational role of the beauty institute has expanded to include training beauty professionals. Private beauty institutes provide students with beauty related education in preparation for the national technical qualification examinations or private beauty association tests. These beauty education opportunities enable aspiring beauticians to attend various beauty competition events and acquire a sense of accomplishment. The purpose of this study was to determine how the quality of the beauty educational institutes affects the re-registration rate, and to analyze the effect of the beauty educational institutes quality on the intention of re-registrations using a survey. The study results show that variables such as 'lecture satisfaction', 'internal environment satisfaction', 'facility satisfaction', and 'tuition satisfaction' are significantly related to the rate of re-registrations, with 'lectures satisfaction' especially having the largest influence on re-registration.

An Analysis on the Effect of Environmental-Friendly Planning Elements on Residential satisfaction Level of the High-Rise Residential Complex (친환경 계획요소가 초고층 복합주거 거주 만족도에 미치는 영향요인 분석)

  • Hwang, Jung-Man;Lee, Joo-Hyung
    • The Journal of the Korea Contents Association
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    • v.14 no.3
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    • pp.438-450
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    • 2014
  • The statistical analyzing of environmental-friendly planning elements is getting important because it is getting concerned with the change of residential types and environmental friendly housing. However, in terms of the high-rise residential complex, paper about green building rating system and research about residential satisfaction to residents are lack. Therefore, this paper is analyzing of impotentness and satisfaction about housing subdivision, inside of building, facility, and maintenance. In addition, residential satisfaction(satisfaction, loyalty, preference) and impact relationship of environmental-friendly planning elements are analyzed by PLS structural equation. To sum up, first, improving of green building rating system in housing subdivision is impacted on loyalty if satisfaction was fulfilled. Second, increasing of environmental-friendly planning elements in inside of building is impacted on loyalty if both satisfaction and preference were fulfilled. Third, providing of green building rating system in facility and maintenance is analyzed as preference, but satisfaction hypotheses is not valued.

A Study on the Deduction of Satisfaction Survey Factors in the Study of One-person Living Sharehouse (1인 거주 쉐어하우스 연구에서 만족도 조사항목 추출에 관한 연구)

  • Kim, So-ra;Kang, Mi-hyun;Lee, Min-hee
    • Journal of the Korean Institute of Rural Architecture
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    • v.24 no.4
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    • pp.33-40
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    • 2022
  • Sharehouse has been supplied as an alternative to solving the steadily increasing one-room housing problem of single-person households every year, and it is necessary to investigate the satisfaction of residents who actually live in sharehouse through P.O.E. Therefore, this study analyzed priror researches related to the existing one-person households, sharehouses, and satisfaction surveys, and summarized indicators with high relevance and frequency to derive satisfaction survey factors that can clearly evaluate the improvement architectural plan of sharehouses. As a result, it was classified into 4 items in the 'general information' category to investigate the status, housing rental type, and housing cost of the sharehouse, 15 factors in the 'peripheral environment' category to evaluate the safety, 3 factors in the 'community' category, and 17 factors in the space (facility) and service category. In the "General Information" section, the overall one-person housing satisfaction, desired sharehouse type, housing rental type, housing cost, and living expenses were reduced. In the "Surrounding Environment", accessibility to public office, accessibility to cultural facilities, accessibility to medical facilities, accessibility to work and school, convenience stores, noise pollution and safety. In addition, in the "community" section, it consists of interactions with various people, relationships with housemates and in the "space (facilities) and service" section, heating, waterproof, soundproof, ventilation, moisture and condensation blocking, facility management, interior, room size, built-in furniture, storage space, laundry, parking. Most of the scales for each factor were 5-point Likert scales, allowing evaluation of the degree of satisfaction, and some factors presented criteria to induce structured answers. Therfore, it is expected that the survey will be conducted on residents who actually live by deriving factors for the satisfaction survey of one-person households living in the sharehouse, and the current status of the sharehouse will be identified, and the degree of satisfaction will be analyzed to be used for research.