• Title/Summary/Keyword: Era of the 4th industrial revolution

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Determinants of Customer Satisfaction, Loyalty and Happiness in Chinese Fast-food Restaurants in the 4th Industrial Revolution Era; Is Convenience of Mobile Ordering Services a New Determinant? (4차 산업혁명 시대 중국 패스트푸드점의 고객만족, 충성도와 행복감의 결정요인; 모바일주문 서비스의 편리성이 새로운 결정요인인가?)

  • Zhong, Yongping;Chung, Jae-Eun;Moon, Hee-Cheol
    • Korea Trade Review
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    • v.44 no.6
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    • pp.151-168
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    • 2019
  • This study aims to investigate the determinants that can influence customer satisfaction and loyalty. Compared to some of the determinants that have been investigated by other scholars before, this study also includes a new approach to mobile food-ordering that has only appeared within the Chinese fast-food industry in recent years. It is very important to test if the convenience of mobile ordering services can influence customer satisfaction, as more and more customers are using mobile apps to order food, especially in the 4th Industrial Revolution Era. Research data mostly was collected from customers who visited one of five famous Western fast-food restaurants (KFC, McDonald's, Pizza Hut, Subway, and Burger King) in China. The results show that not only price, service quality, food quality, and the physical environment can significantly affect customer satisfaction but also the convenience of mobile ordering services, a new determinant accompanied by the fast development of IoT technology.

The Effects of the 4th Industrial Revolution on the Capability of Smart Manufacturing (4차 산업혁명이 스마트 제조 역량에 미치는 영향)

  • Oh, Wonguen;Kim, Injai
    • KIPS Transactions on Computer and Communication Systems
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    • v.7 no.5
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    • pp.111-118
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    • 2018
  • The effects of the Fourth Industrial Revolution on manufacturing are spreading by policies to secure or strengthen the manufacturing competitiveness of each country. Strengthening policies on manufacturing necessitate nurturing manpower for smart manufacturing. This study examines the difference of the experts' perception about the educational curriculum to develop the knowledge of Product Lifecycle which covers the whole knowledge area of product development among the knowledge areas aimed at fostering the manpower of smart manufacturing for the $4^{th}$ Industrial Revolution Era. Experts were aware that future developments in digital development, production, and new product development are most important, and that they feel that the whole knowledge area is generally weak. In this study, the implications for the development of educational curriculum in the future are derived from the perception difference of knowledge on Product Lifecycle obtained through expert survey.

A Study on Required Competency for Each Field of Intellectual Property in the 4th Industrial Revolution Era (4차 산업혁명 시대의 지식재산 분야별 필요 역량 분석)

  • Park, Ki-Moon;Lee, Kyu-Nyo;Lee, Byung-Wook
    • 대한공업교육학회지
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    • v.45 no.2
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    • pp.108-130
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    • 2020
  • In order to cope with the rapid changes in science and technology and various societies and complex economies with the advent of the 4th Industrial Revolution, intellectual property education is essential above all. In this study, therefore, intellectual property and the required competences were derived and verified for each field. As for the research method, Delphi technique was used twice for literature review and experts, and the conclusions of the research are as follows. First, the field of intellectual property required in the era of the 4th Industrial Revolution was classified, through literature review and Delphi technique, in eleven sections such as IP-R & D consulting, IP information search analysis, IP entitlement, IP strategic planning, IP transaction, IP finance, IP value evaluation, IP management, global IP management, IP commercialization, and IP disputes, of which validity was verified. Second, It was analyzed that the validity of required competencies derived from each field of intellectual property was reliable. Third, it is generally appropriate to nurture manpower in each field of intellectual property in universities or graduate schools. In addition, it is judged that regular job training of industries such as enterprises and public institutions is necessary regardless of the field.

Developing a Framework for Assessing Smart Factory Readiness of SMEs and Case Study (중소기업을 위한 스마트공장 도입 준비도 진단 체계 개발 및 적용사례연구)

  • Cho, Ji-Hoon;Shin, Wan-Seon
    • Journal of Korean Society for Quality Management
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    • v.47 no.1
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    • pp.1-15
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    • 2019
  • Purpose: The purpose of this study is to support SMEs' introduction of smart factories during the $4^{th}$ Industrial Revolution era. Through this study, we developed the readiness assessment framework for SMEs. This study draws practical implications for improving the readiness of SMEs to introduce smart factories. Methods: Readiness Assessment Framework Design method, Case Studies Analysis Results: This study identified SMEs suitable for smart factories and identified key issues for nonconforming companies. And the diagnostic framework has been determined whether it works in a real-life SME environment. Conclusion: In order to succeed in the smart factory deployment, readiness assessment for SMEs should be performed as necessary. Prior to the introduction of smart factories, quality innovation activities should be carried out according to factory level.

Conpetency of Early Childhood Teachers for The Fourth Industrial Revolution: IPA Analysis (4차 산업혁명 시대에 대한 유아교사의 인식 및 유아역량 중요도-실행도 분석(IPA))

  • Boo, Eun-Soon;Park, Ji-Eun
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.21 no.6
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    • pp.536-544
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    • 2020
  • This study provides basic data for finding a plan for future teacher education in the future society by conducting an IPA-analysis of the abilities required for early-childhood who will become talented persons of the future society and the perceptions of early-childhood teachers about the era of the 4th-Industrial-Revolution. The study was conducted with 194 childhood teachers working in early-childhood educational institutions located in Jeju. It used a questionnaire of the demand survey for teacher education development for early-education based on the 4th-Industrial-Revolution. In the era of the 4th-Industrial-Revolution, the capabilities needed for early-childhood were revised and supplemented in 2016 at the World Economic Forum "Jobs Future Report". The frequencies and percentages were calculated to analyze the characteristics of each subject's background variables, the perceptions of early-childhood teachers and teacher education needs, and a t-test was conducted for each item to analyze the difference in importance and performance of early-childhood's competence. In the importance of competence required for infants who become talents for the future, the results showed that early-childhood teachers chose to have a high level of caring-sharing and curiosity-interesting ability. In the performance, they have a high level of caring-sharing and cooperation-communication ability.

The Effect of Job Anxiety of Replacement by Artificial Intelligence on Organizational Members' Job Satisfaction in the 4th Industrial Revolution Era: The Moderating Effect of Job Uncertainty (4차 산업 혁명 시대의 인공 지능의 직업 대체 불안감이 구성원들의 직무만족에 미치는 영향: 직무 불확실성의 조절효과)

  • Rhee, TaeSik;Jin, Xiu
    • Journal of Digital Convergence
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    • v.19 no.7
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    • pp.1-9
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    • 2021
  • The core competencies such as technology have been rapidly developing with advent of the fourth industrial revolution. One of the representative technologies in the era of the 4th Industrial Revolution is artificial intelligence(AI). In particular, AI makes human life richer and more comfortable and has many positive aspects. The negative aspect is that AI is likely to replace the organizational members' job and has the ability to replace skills associated with it. These threats may increase the level of perception that organizational members may loss their job. Moreover, it may lead to a sense of anxiety. In addition, organizational members who perceive job uncertainty highly, the job substitution anxiety may be become highly. According to this, their job satisfaction can be lower. Overall, this research emphasized the negative aspects of AI in contrast to the positive aspects of the fourth industrial era. It is also emphasized that the organization should need to recognize such problems and seek solutions to reduce workers' anxiety. Finally, practical implications and research directions of future study were presented through the research results.

The Study on the Software Safety Maturity Model using CMMI and TMMi (CMMI와 TMMi를 이용한 소프트웨어 Safety 성숙도 모델에 대한 연구)

  • Lee, Seung-Mok;Kim, Young-Gon;An, Kyung-Soo
    • Journal of Software Assessment and Valuation
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    • v.16 no.2
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    • pp.87-98
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    • 2020
  • Recently, IoT, artificial intelligence, cloud, big data, and mobile fields have converged, leading to a new industrial era called the 4th industrial revolution. This 4th industrial revolution has been expanded to all industry area and Software has been taken as important role in this revolution. Thus Software Safety is the huge factor because Software is highly relevant to human safety in accordance with Software expansion. However this Software Safety has been focused on not organization improvement activities but current design/development, In this paper, to solve this issue, Software Safety Maturity level and relevant Process Area is defined. This study is expected to contribute to systematic software safety activities.

The Awareness and Educational Needs of Some Health Major Students on The Forth Industrial Revolution (4차 산업혁명에 대한 일부 보건계열전공 학생들의 인식과 교육요구도 조사)

  • Lee, Mi-Lim;Lee, Hyo-Cheol
    • Journal of Korea Entertainment Industry Association
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    • v.15 no.3
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    • pp.193-202
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    • 2021
  • The purpose of this study was to examine relation of awareness and education requirement of the 4th industrial revolution in health care students in attempt to provide basic data of determining the principle and education plan. The subject of study were 280 students of health department of H university in Gwangju and analyzed by gender and grade. The female students were positive awareness of the 4th industrial revolution and the level of influence on the major field was highest in lower grade students. The level of negative factors such as generation gap(p<0.05), gap between rich and poor (p<0.01), personal information infringement(p<0.05), decrease in existing jobs(p<0.05), and abuse of artificial intelligence(p<0.05) was highest in male students. In prepration for the 4th industrial revolution, education on bio and medical device(22.2%) was the most desired. The higher positive awareness, the higher educational demand(p<0.001). It is necessary to develop programs and various education to increase positive factors such as the creation of new jobs and improve the quality of life in the era of the 4th industrial revolution.

The Fourth Industrial Revolution and College Mathematics Education - Case study of Linear Algebra approach - (4차 산업혁명과 대학수학교육 - 산업수학 프로그램 소개 및 관련 수학강좌 사례 -)

  • Lee, Sang-Gu;Lee, Jae Hwa;Kim, Young Rock;Ham, Yoonmee
    • Communications of Mathematical Education
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    • v.32 no.3
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    • pp.245-255
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    • 2018
  • In this paper, we discuss efforts that has been made by mathematics departments in Korea to meet the need of the 4th industrial revolution era. First of all, we introduce various industrial mathematics programs that some universities in Korea started to provide in order to nurture math/math education graduate to be prepared for the demand of the society. We also introduced a mathematics for Big Data course that we did offer recently which can be shared.

Types of business model in the 4th industrial revolution (4차 산업혁명시대의 비즈니스 모델 유형)

  • Jung, Sang-hee;Chung, Byoung-gyu
    • Journal of Venture Innovation
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    • v.1 no.1
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    • pp.1-14
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    • 2018
  • The 4th Industrial Revolution is making a big change for our company like the tsunami. The CPS system, which is represented by the digital age, is based on the data accumulated in the physical domain and is making business that was not imagined in the past through digital technology. As a result, the business model of the 4th Industrial Revolution era is different from the previous one. In this study, we analyze the trends and the issues of business innovation theory research. Then, the business innovation model of the digital age was compared with the previous period. Based on this, we have searched for a business model suitable for the 4th Industrial Revolution era. The existing business models have many difficulties to explain the model of the digital era. Even though more empirical research should be supported, Michael Porter's diamond model is most suitable for four cases of business models by applying them. Type A sharing outcome with customer is a model that pay differently according to the basis of customer performance. Type B Value Chain Digitalization model provides products and services to customers with faster and lower cost by digitalizing products, services and SCM. Type C Digital Platform is the model that brings the biggest ripple effect. It is a model that can secure profitability by creating new market by creating the sharing economy based on digital platform. Finally, Type D Sharing Resources is a model for building a competitive advantage model by collaborating with partners in related industries. This is the most effective way to complement each other's core competencies and their core competencies. Even though numerous Unicorn companies have differentiated digital competitiveness with many digital technologies in their respective industries in the 4th Industrial Revolution era, there is a limit to the number of pieces to be listed. In future research, it is necessary to identify the business model of the digital age through more specific empirical analysis. In addition, since digital business models may be different in each industry, it is also necessary to conduct comparative analysis between industries