• Journal of Distribution Science
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• v.14 no.5
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• pp.91-96
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• 2016

Purpose - Although various studies have been conducted on the stress of service employees, there are still lack of studies regarding job stress and job satisfaction of call center workers. Especially there are quite few studies on the job stress according to employment type. This study focused on job stress and job satisfaction for call center employees and the correlation between the two factors and aimed to provide basic materials for seeking for the plans to reduce job stress and improve job satisfaction. Research design, data, and methodology - Frequency, percentage, and mean value were calculated through descriptive statistics in order to find out demographic characteristics, level of job stress, and job satisfaction. Differences in job stress according to employment type were calculated by using one-way ANOVA. Correlation between job stress and job satisfaction were identified through empirical analysis with Pearson's correlation coefficient. 150 materials were used for final analysis. The collected materials were analyzed to get statistics by using SPSS 20. Results - First, as for the job stress of call center workers, overall mean value was 2.54 in 4-point scales. Among the six sub-factors, job demands had the highest score, which was 2.67. Second, as for the job stress according to employment type, others showed higher score than mean value followed by contract job and full-time job in that order, in terms of job insecurity and organizational system. In terms of inappropriate remuneration, contract job showed higher score than mean value followed by others and full-time job. Third, as for the satisfaction with job, the mean value was 2.37 in 4-point scale and "very much satisfied" was only 3.3%. Lastly, in terms of job stress and job satisfaction, all sub-factors except for job demands showed significant correlation. The more job stress increased, the more job satisfaction decreased. Conclusions - First, as a result of analyzing job stress according to the employment type of call center workers, job stress increased more when the employment type was not full-time. Therefore, it was assumed that self-rescue efforts should be followed for effective employment management of call center business where contract employment takes most part as well as efforts to transfer them to full-time job. Second, decrease in job satisfaction of call center workers may affect the performance of an organization as well as service quality of the company providing the service. Therefore, various supports are required to decrease job stress and increase job satisfaction for call center workers through the expansion of rest area or break time. Third, I could recognize that there were lack of academic research on call center business in the whole service industry. Therefore, further research should be conducted more actively in the future. In particular, this study has special significance in the aspect that there were few studies on the job stress of call center workers according to employment type.

• Journal of Digital Convergence
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• v.17 no.5
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• pp.109-115
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• 2019

Based on the prior study, this study established the hypothesis that academic stress would lead to employment anxiety, and verified whether self-efficacy and self-esteem have a moderating effect in the relationship between academic stress and employment anxiety and the analysis results are as follows: Employment anxiety increases as the academic stress increases, and self-esteem plays a role of moderating in the relationship between academic stress and employment anxiety, but self-efficacy has not. The results of the analysis confirmed that although self-efficacy does not play a role of moderating, employment anxiety decreases as self-efficacy increases. Self-esteem generally reduces employment anxiety, but it has shown that employment anxiety increases in academic stress situations.

• Journal of Digital Convergence
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• v.16 no.1
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• pp.73-83
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• 2018

The purpose of this study was to investigate the effects of career decision self-efficacy and career maturity on employment stress in order to investigate the factors that can lower employment stress. For this purpose, the subject of 3rd and 4th grades 502 students in S university was analyzed by hierarchical regression analysis. The results of this study are as follows. First, gender and age were found to affect overall employment stress. Female students had higher employment stress than male students, and the older they were, the higher the employment stress. Second, career decision self-efficacy and career maturity had negative effects on employment stress. This study will be used as basic data for the career guidance of university authorities.

• Journal of The Korean Society of Integrative Medicine
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• v.12 no.1
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• pp.41-48
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• 2024

Purpose : This study aims to understand the effects of job-seeking stress on depression and self-esteem in college students majoring in health science. Methods : In this study, in order to measure college students' employment stress, depression, self-esteem, and social support, a measurement tool was used by modifying and supplementing the questionnaire to suit the purpose and method of this study. The subjects, 210 students (46 men and 164 women) enrolled in colleges located in Busan, had their scores on the Beck depression inventory (BDI), job-seeking stress scale, and self-esteem scale measured. Results : There was a positive correlation between all sub-variables of employment stress, and a negative correlation between employment stress and self-esteem. Additionally, a positive correlation was found between employment stress and depression, and a negative correlation was found between self-esteem and depression. The result taken from the job-stress scale showed that women experienced an overall higher level of stress than men while seeking jobs. Furthermore, in terms of the BDI, men exhibited a higher level of depression than women when subjected to job-seeking stress. Finally, the results from the self-esteem scale reveal that men exhibited less self-esteem than women. Conclusion : A comprehensive review of the study's findings suggested that women had greater job-seeking stress than men. Additionally, it found that, for men, job-seeking stress had a greater impact on depression levels and self-esteem. These results suggest that a higher level of job-seeking stress may lead to higher levels of depression and lower levels of self-esteem. It will be useful to conduct follow-up research by operating self-esteem and depression programs.

• Journal of dental hygiene science
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• v.12 no.3
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• pp.217-225
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• 2012

The purpose of this study is to measure the relation of employment stress and self-esteem in some health college students and to consider a proper means for the solution. The population of the research is some randomly chosen health college students located in Seoul City during the period from May 10 to June 11 2010, and the sample of 295 students were recruited as the analysis object group. The data on general characteristics and employment stress were collected by a questionnaire survey. The collected data were analyzed with the SPSS WIN 12.0 program. The following shows the results of this study. 1. Employment stress was low in high group of satisfaction in campus life. It was statistically significant(p<0.001). 2. Mean scores of total self-esteem in study population were 3.1 and positive self-esteem level(3.76) were higher than negative ones (2.44)(p<0.001). 3. The relation between employment stress and selfesteem(r=0.132) revealed significant correlation. 4. In regression analysis, home economy, competence for a schoolwork, satisfaction in campus life, self-esteem(p<0.001) were proved as significant factors that is related to the employment stress. In other words, It is significant statistically that the lower home economy, competence for a schoolwork, satisfaction in campus life, self-esteem, the higher employment stress level. I suggest with the result of the study that for coping effectively employment stress of health college students, we will need to open an educational development considering self-esteem and an exclusive employment counsel window for better administrationwelfare service in campus, to expand industry-academic cooperation in community. Because of students are independent responsibility of employment, active effort must take precedence in order for the solution of problem by themselves. Also, we will need to create better academic environment and show more concern, consideration, love in family.

• Journal of Korean society of Dental Hygiene
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• v.14 no.1
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• pp.75-84
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• 2014

Objectives : The purpose of this study was to investigate the influence of the appearance satisfaction and ego-resilience of dental hygiene students on their employment stress. Methods : A self-reported questionnaire was filled out by 403 female dental hygiene students in five colleges in Chungbuk-do, Gyeongnam-do, and Daejeon. Results : 1. The college students got a mean of $2.78{\pm}0.42$, $3.27{\pm}0.41$ and $2.28{\pm}0.52$ in appearance satisfaction, ego-resilience and job-seeking stress, respectively. 2. Employment stress revealed higher score in poorer financial conditions(p<0.001) and less major satisfaction(p<0.001). 3. Employment stress had a negative correlation to a physical attraction and somatic condition which were the sub-factors of appearance satisfaction. Stress also had a negative correlation to personal relationship and emotional control which were the sub-factors of ego-resilience. 4. Household economy(p=0.023) was identified as a variable that affected job-seeking stress, physical attraction(p=0.048) and somatic condition(p=0.039). Personal relationship(p=0.040) and emotional control(p=0.034) were the influential variables and had 33.2% of explanation power for employment stress. Conclusions : Appearance satisfaction and ego-resilience were the factors affecting job-seeking stress. Therefore counseling and educational programs should be provided for dental hygiene students to look at their own appearance and bodies in a more positive way, to foster their ego-resilience, to relieve and properly cope with employment stress and ultimately to promote their mental health.

• The Journal of the Convergence on Culture Technology
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• v.2 no.1
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• pp.35-43
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• 2016

The purpose of this study was to analyze the relationship between general characteristics, clinical practice stress, major satisfaction and employment stress, and check the effect on employment stress in order to provide baseline data of reduced amount of stress from nursing undergraduates. Methods: The cross-sectional descriptive study design was used. We selected 388 nursing undergraduate students from nursing college located in Daejeon, Jinju, Naju city by convenience random sampling and analyzed the data using SPSS 22.0 program. Results and Conclusion: Factors that effects on employment stress was clinical practice stress, major satisfaction and family economic status, and the explanatory power was 23.8%. The results show the need for development of pre-clinical practice adaptation education program and applying it for nursing students to reduce the clinical practice stress. Also, development of counseling program is needed, since nursing has higher employment rate compare to other major however it is difficult to get a job at wanted hospital, moreover there are students who are pressured from license examination.

• The Journal of the Convergence on Culture Technology
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• v.9 no.5
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• pp.125-131
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• 2023

This study is a descriptive research study to identify the social support, depression, self-control, and employment stress levels of job seekers and to identify their correlation and influencing factors. The subjects of the study scored 4.13 points for social support, 0.79 points for depression, 3.10 points for self-control and 2.15 points for employment stress. The results of analyzing employment stress according to the general characteristics of the subjects showed that there was no statistically significant difference in gender, and there were significant differences in age, grade, major, and grades. Employment stress of the subjects is employment stress-depression (r=.625, p=).001), employment stress - self-control (r=.251, p=.001) and employment stress - social support (r=-, 519, p=).001) showed a negative correlation. Depression is depression-social control (r=.300, p=).001) shows a static correlation and depression-social support (r=-.503, p=).001) shows a negative correlation. Social support was not correlated with social support-self-control (r=-.059, p=414). Social support and depression were the factors affecting employment stress. We would like to provide basic data on programs and education to reduce the employment stress of college students.

• Journal of Engineering Education Research
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• v.14 no.2
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• pp.60-67
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• 2011

This study is to analyze employment stress and career decision efficacy of undergraduates from engineering and social science department. Research object is 310 undergraduates(engineering department: 164 and social science department: 146) from three colleges in Seoul and Cheju. As a result of testing employment stress and career decision efficacy undergraduates had significant difference according to major and grade. Employment stress of undergraduates from engineering department was more serious than undergraduates from social science department. As a result of analyzing on the basis of grade employment stress of sophomores was more serious than freshmen. Career decision efficacy of undergraduates from social science department was higher than other group. Career decision efficacy of freshmen was higher than sophomore. Employment stress and career decision efficacy showed negative corelation in corelation analysis. This study implies that course educating program should be specialized according to major and grade. This study suggests that we should develop course educating curriculum connecting with major education.

• Journal of Convergence for Information Technology
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• v.10 no.11
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• pp.210-217
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• 2020

This study aimed to provide help to seeking a preventive intervention plan for lowering employment stress of university in social welfare students and improving quality of life by examining how resilience work between employment stress and quality of their life. This study investigated by carrying out purposive sampling final targeting 118 senior students majoring in social welfare at K university located in Gyeonggi-do. The Study results found that employment stress exerts a significant influence on the quality of life of university in social welfare students, and resilience has a moderating effect between employment stress and quality of life. Based on the results of this study, this study showed applicability of resilience as an internal coping resource for university students, and suggested an active intervention plan for lowering employment stress and improving quality of life.