• Journal of Fisheries and Marine Sciences Education
• /
• v.28 no.5
• /
• pp.1378-1387
• /
• 2016

The purpose of this study is to extract the factors affecting service quality, customer satisfaction, and customer loyalty and to find out what effect service quality & customer satisfaction, service quality & customer loyalty, and customer satisfaction & customer loyalty respectively. The results of hypothesis testing through regression analysis showed that the hypothesis between service quality of ship management company and customer satisfaction was accepted in terms of all 5 service quality dimensions of tangibility, reliability, responsiveness, assurance and empathy. Also, the hypothesis between service quality of ship management companies and customer loyalty was accepted in terms of all 5 service quality dimensions of tangibility, reliability, responsiveness, assurance and empathy. Lastly, the hypothesis between customer satisfaction and customer loyalty was accepted.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.20 no.11
• /
• pp.66-75
• /
• 2019

In an attempt to provide basic information for the development of programs geared toward facilitating college adjustment of nursing students, this study was undertaken to verify the meaning of life, empathy skills and resilience, as factors affecting the adjustment of nursing students to college and factors influencing relationships of the variables. Between March 1 to April 30, 2019, 531 nursing students in two different colleges located in Gyeonggi Province were enrolled to undertake a survey. The data were analyzed by descriptive statistics, Pearson's correlation coefficient, t-tests, ANOVA, and stepwise multiple regression. Results reveal that the meaning of life had a significant positive correlation with empathy skills, resilience and the degree of college adjustment. It was also ascertained that college adjustment was better when the meaning of life, empathy skills and resilience were greater. Factors affecting college adjustment include gender, grade, education at admission, health status, major satisfaction, stress, family economy, meaning of life and resilience; these variables had a 44.8% explain ability of college adjustment. Considering the findings of this study, we propose that sustained education and program development are required to enhance the meaning of life, empathy skills and resilience of college students to ensure their successful college adjustment.

• The Journal of Korean society of community based occupational therapy
• /
• v.10 no.2
• /
• pp.37-46
• /
• 2020

Objective : The purpose of this study is to examine the effect of cultural empathy, and personalities on cultural competence among university students of occupational therapy. Methods : One-hundred and fifty-five university students of occupational therapy in Jeollanamdo and Gwangju completed questionnaires consisting of a demographic questionnaire, the Scale of Ethnocultural Empathy(SEE), Big Fie Inventory(BFI), and (CCAI). To determine the relationships among demographic variables, cultural empathy, personalities, and cultural competence, descriptive statistics, Pearson correlation analysis, and regression analysis were analyzed by using SPSS 24.0 for Windows. Results : The results of the study showed the differences in neuroticism and conscientiousness by gender. Also, there were positive correlations between cultural empathy, personality, and cultural competence. Lastly, cultural empathy(β=.357), openness(β=.252), and school year(β=-.148)were significant predictors of cultural competence. Conclusion : The results of this study clarified the relationships among cultural empathy, personality, and cultural competence, and will provide data for the education program to enhance the cultural competence of undergraduates of occupational therapy.

• Journal of Convergence for Information Technology
• /
• v.11 no.9
• /
• pp.157-164
• /
• 2021

The purpose of this study was to elucidate the relationship between the brain dominant thinking type and empathy ability of nursing students. The subjects of this study were a total of 90 students enrolled in the 3rd year of the nursing department, who were subjected to Herrmann's BDI as a brain dominant thinking type test. The empathy test was conducted using the Interpersonal Response Index(IRI) adapted by Park(2004). For data analysis, Pearson correlation analysis and multivariate analysis were performed. As a result of the analysis, the dominant brain thinking type of nursing students was in quadrant C the most. And there was a statistically significant positive relationship between the brain dominance type and empathy in the C quadrant(r=.38) and D quadrant(r=.54). The overall empathy ability was highest in the D quadrant, and there was a statistically significant difference in the overall empathy ability according to the brain dominant thinking type(F=4.95, p<.01). Based on the results of this study, it is intended to be used in theoretical and practical education for nurse nurturing to improve empathy ability of nursing students.

• Korean Medical Education Review
• /
• v.24 no.3
• /
• pp.240-249
• /
• 2022

This study explored the public's response to an incident involving publicity about how physicians broke bad news to a terminal cancer patient by analyzing 1,960 comments from three online news websites that reported on this event using Braun and Clarke's theme analysis methods. Three themes and 10 subthemes emerged from the public's responses to the way the physicians broke the bad news. Theme 1 (a physician is a person who tells the facts) contained the following subthemes: physicians are responsible for delivering facts, but it is a matter of consideration for patients to deliver bad news to them, empathy and consolation should be expected from people other than physicians, and physicians who say what patients want to hear are cheaters. Theme 2 (there is a problem with physicians) included the following subthemes: the physicians' empathy or personality and problems with their communication methods. Theme 3 (there are obstacles to communication with dying patients) had the following subthemes: physicians become emotionally dull and find it very stressful to break bad news, giving hope to dying patients can lead to medical disputes, and empathy and consolation are also costly. When breaking bad news, the physicians delivered factual information, but they did so inappropriately, and emotional support for the patient was insufficient. In medical communication education, it is necessary to emphasize training in emotional support. In the medical field, an environment should be created where physicians can communicate as they have learned.

• Journal of Industrial Convergence
• /
• v.20 no.12
• /
• pp.235-244
• /
• 2022

Purpose: This study aimed to develop and evaluate the effects of an nursing process education program based flipped learning and design thinking for undergraduate nursing students. Methods: The study employed a single-group pre-post design. A total of 41 nursing students were recruited from sophomore nursing students. Learning self-efficacy, problem-solving ability, empathy, and learning satisfaction were analyzed. Results: There were statistically significant differences in learning self-efficacy (t=-2.11, p=.041), problem-solving ability (t=-2.11, p=.042), and learning satisfaction (t=-6.40, p<.001). In empathy, but among the sub-categories, perspective-taking increased significantly from 24.56 to 25.41 (t=-2.11, p=.041). Conclusion: It is suggested to develop educational programs for nursing students applying various teaching and learning methods.

• Journal of dental hygiene science
• /
• v.18 no.1
• /
• pp.24-31
• /
• 2018

This study investigated the effects of critical thinking and empathy on the cultural competence of dental hygienists and students. A total of 529 dental hygiene students were randomly sampled and included as subjects. PASW Statistics for Windows ver. 18.0 was used to obtain the following results. Among the critical thinking sub-domains, cognitive integration was the highest and the lowest. Empathic ability had the highest acceptance factor among the sub-domains. Cultural competence was the highest among the sub-domains, while cultural knowledge was the lowest. According to their general characteristics, subject age, grade, religion, and economic level influenced the cultural capacity. Cultural awareness and sensitivity were high when there were foreign visiting experiences. Cultural awareness, sensitivity, skills, and knowledge were high when subjects had experienced multicultural education (p<0.05). Cultural awareness, sensitivity, skill, experience, and knowledge were correlated with critical thinking and cultural competence, among which cultural sensitivity showed the highest correlation (p<0.001). There was a correlation between cultural awareness and sensitivity, skill, and experience among the empathy and cultural competency sub-domains (p<0.001). The factors influencing cultural awareness included intellectual integration, openness, prudence, and perspective-taking (p<0.001). The factors influencing cultural sensitivity included intellectual integration, openness, and empathic concern (p<0.001). The factors influencing cultural skill included intellectual integration, creativity, and conductivity (p<0.001). The factors influencing cultural experience included prudence, objectivity, perspective-taking, and personal distress (p<0.001). Finally, the factors influencing cultural knowledge included creativity and conductivity (p<0.001). The results indicate that dental hygiene students should be equipped with cultural competence to enhance critical thinking and empathy required by the modern society and optimized dental hygiene courses should be provided for multicultural subjects.

• Journal of Convergence for Information Technology
• /
• v.9 no.9
• /
• pp.108-116
• /
• 2019

This study is a descriptive survey study intended to analyze the relationship between multicultural acceptability, empathy, and global citizenship of nursing students and identify the factors influencing global citizenship. The data was collected targeting 187 nursing students at universities located in the cities of B, U, and S. The collected data was analyzed using t-test, ANOVA, Pearson correlation coefficients, and stepwise multiple regression analysis. The results were as follows: global citizenship of nursing students was positively correlated with multicultural acceptability and empathy. Factors influencing the level of global citizenship were empathy, multicultural acceptability, which together explained 40.0% of the total variance in global citizenship. Consequently, this study raises the need for the development and application of steady practical programs and various learning methods for the enhancement of global citizenship, which is required in the fields of nursing education where global competence is considered to be important.

• Journal of Internet of Things and Convergence
• /
• v.8 no.6
• /
• pp.75-84
• /
• 2022

The purpose of this study was to identify the convergence influencing factors on nursing students' awareness of caregiving for the elderly. The participants were 130 nursing students from S University located in W city. Data were collected from July 1 to December 31, 2021, and the collected data were analyzed using the SPSS 25.0 statistical program. As a result of the study, there were statistically significant differences in dementia awareness according to general characteristics in gender, dementia related practice and education experience, and elderly related educational experience, empathy in elderly related practice experience, and the awareness of caregiving for the elderly in dementia interest (Yes). The awareness of caregiving for the elderly showed a positive correlation with empathy (r=.380, p<.01), and the factor effecting the awareness of caregiving for the elderly was dementia interest (yes) (𝛽=.283, p<.001) and empathy (𝛽=.354, p<.001), the explanatory power was 21.8%. Therefore, it is necessary to develop and provide a nursing curriculum or program that can improve empathy ability in order to cultivate nursing students' the awareness of caregiving for the elderly.

• Korean Journal of Culture and Social Issue
• /
• v.28 no.3
• /
• pp.307-329
• /
• 2022

This study aimed to explore factors which can predict interpersonal tolerance and intolerance. Specifically, the study examined whether tolerance and intolerance would be explained by demographic variables, social desirability, empathy (cognitive empathy and affective empathy), fear of compassion for others, social trust, and zero-sum belief. Participants in the study were 445 adults (218 males and 227 females) who completed an online survey. Data were analyzed by using hierarchical regression analyses to control the effects of demographic variables and social desirability. The results indicated that tolerance was explained by gender, subjective socioeconomic status, social desirability, cognitive empathy, and social trust. In addition, intolerance was predicted by social desirability, fears of compassion for others, and zero-sum belief. It means that the constructs of tolerance and intolerance are distinct, and different factors predict tolerance and intolerance, respectively. Therefore, it would be necessary to develop realistic ways to promote tolerance and to prevent intolerance at the same time in order to achieve co-existence in a multicultural and diverse society.