• 의료커뮤니케이션
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• 제13권2호
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• pp.167-174
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• 2018

Purpose: The purpose of this study was to investigate the relationship among emotional labor, Job Satisfaction, Turnover in clinical nurses. Methods: A convenience sample of 136 registered nurses was obtained from a university General hospital in a city. Data were collected by a self-administered questionnaire during December, 2017. Data were analyzed using descriptive statistics, t-test, one-way ANOVA, Pearson correlations and multiple regression with SPSS/WIN 21.0. Results: The mean score for emotional labor was $3.65{\pm}0.32$, Job Satisfaction was $2.96{\pm}0.31$, and Turnover was $3.49{\pm}0.74$. In multivariate analysis, factors related to Turnover were emotional labor of nurse, Job Satisfaction. The explained variane for Turnover was 44.2%(F=114.35, p<.001). Conclusion: The results of the study indicate that emotional labor, Job Satisfaction have an effect on turnover of Nurses. Findings from this study indicate the need to evaluate and improve the intervention program for nurses to decrease Turnover.

• 대한지역사회영양학회지
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• 제23권6호
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• pp.496-505
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• 2018

Objectives: This study examined the relationship between the personality traits and job performance of Centers for Children's Foodservice Management (CCFSM) staff on emotional exhaustion and job satisfaction. In addition, the characteristics of the center organization were examined to provide practical guidelines for the operation of the center. The aim was to determine management implications with an important meaning in human resource management to enhance the efficiency of the operation of Centers for Children's Foodservice Management (CCFSM). Methods: Out of 207 centers, there were 1,057 employees at 173 centers who agreed to participate in the study, the questionnaire was mailed on February 17, 2017 and collected by mail on March 31, 2017. Finally, 81 centers (46.82%) participated in the survey and 493 questionnaires were used. Results: Neuroticism among the five personality factors had a positive (+) influence on 'cynicism' and 'exhaustion' among the three subordinate factors of emotional exhaustion, negative (-) effects on the 'job' among the six subscales of job satisfaction. In addition, openness showed a negative (-) effect on 'loss of professional confidence' of emotional exhaustion and positive (+) relationship with the 'job' of job satisfaction. Agreeableness appeared to have a negative (-) effect on all factors of emotional exhaustion and a positive (+) influence on all factors of job satisfaction. As a result of analyzing the effects of job performance on emotional exhaustion and job satisfaction, the planning and operations management team showed a positive (+) influence on all factors of emotional exhaustion and negative (-) influence on all factors of job satisfaction. On the other hand, the nutrition management team showed a negative (-) influence on all emotional exhaustion factors and a positive (+) influence on the factors of job satisfaction. The hygiene management team showed a positive (+) relationship with 'Emotional exhaustion' among the subordinate factors of emotional exhaustion and a negative (-) influence on the 'Educational opportunity' of job satisfaction. Conclusions: The personality type and job performance of Centers for Children's foodservice management (ccfsm) staff significantly affected the emotional exhaustion and job satisfaction.

• 대한건축학회논문집:계획계
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• 제34권7호
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• pp.31-37
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• 2018

The goal of this research is to compare influences for living periods between physical functional satisfaction and psychological emotional satisfaction in a ghetto area. The research site is 'Sujin1 dong' in Sungnam city which is one of the oldest residential areas in the city. Based on the analysis of the urban contexts for the research site, surveys are conducted to gather the data which are treated by several statistical techniques: 'Factor analysis', 'Reliability Analysis', 'Multiple regression analysis'. Through the statistical process, conclusions are drawn as follows. In the ghetto urban area, (1)-The higher the psychological emotional satisfaction, the longer the living period, (2)-The longer the residence period, the lower the physical and functional satisfaction, (3)-The two satisfactions tend to be opposite to each other according to the living period. (4)-The psychological emotional satisfaction is more related with living period than the physical and functional satisfaction is.

• Educational Technology International
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• 제22권1호
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• pp.87-109
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• 2021

The purpose of this study was to understand the influence of the level of social emotional competence of college students on their achievement emotion, life satisfaction, and academic achievement. To this end, a survey was conducted with 301 college students in the Busan and Gyeongnam areas of Korea in 2019. The students were divided into high, medium, and low levels according to social emotional competence. Then, on the basis of these divisions, their achievement emotion, life satisfaction, and academic achievement were compared with oneway ANOVA. The results indicated that students with high social emotional competence had higher average scores in positive achievement emotion: enthusiasm, hope, and pride; lower average scores in negative achievement emotion: anger, anxiety, shame, frustration, and boredom; and higher average scores in life satisfaction, and academic achievement compared to the group with middle and low social emotional competence. Based on the results, this article discusses considerations and recommendations for follow-on studies. It also highlights the need for social emotional competence education in Korea against the backdrop of intense pressure on students to perform well academically and a culture where emotion is not freely expressed.

• 한국산업보건학회지
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• 제29권3호
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• pp.420-429
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• 2019

Objectives: The purpose of this study was to test the prescribed mediating effect of a sense of job oppression by considering the relationship between emotional labor and work satisfaction. Methods: This study was carried out using the data published in 2016 by the Korea Labor & Society Institute in An Investigation of Quality of Life and the Working Environment in the Service Industry. The data were collected from 638 workers at department stores. Data were analyzed using descriptive statistics, correlation, and multiple regression with Baron and Kenny steps for mediation. Results: After investigating the mediating effect of a sense of job oppression in the relationship between emotional labor and work satisfaction, it was confirmed that the effect was partially meaningful. It was also determined that the greater the intensity of their emotional labor was, the lower was their satisfaction with their working life. Additionally, the workers felt that the greater their sense of job oppression, the lower was their sense of satisfaction with work. Conclusions: In order to increase work satisfaction, it is required for guidelines for reducing job oppression and the intensity of emotional labor to be proposed or established.

• 보건의료산업학회지
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• 제13권1호
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• pp.1-13
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• 2019

Objectives: This study was designed to determine the relationship among emotional labor, perceived organizational support, and job attitude in public health centers. Results: First, emotional dissonance had no effect on perceived organizational support. However, emotional endeavor had a positive effect on perceived organizational support. Second, perceived organizational support had a significant effect on job attitude. Third, emotional labor had no effect on job satisfaction, but emotional labor had a positive effect on job commitment. Fourth, perceived organizational support had a full mediating effect on the relationship between emotional labor and job attitude. The implications of this study are as follows. Conclusions: Higher emotional labor leads to lower job satisfaction and job commitment in public officials, thereby affecting job attitude. Accordingly, various systematic methods, such as flexible working hours and personnel policy, need to be implemented to alleviate the negative effects of emotional labor.

• 한국의류학회지
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• 제21권1호
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• pp.104-118
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• 1997

Consumers experience various cognitive and emotional contents of clothing through postpurchase process. These experiences may affect consumer satisfaction as well as brand attitude toward clothing products. The purpose of this study was to examine the effects of consumption experiences on the brand attitude toward clothing products. The research questions for accomplishing the purpose of this study were to investigate 1) the dimension of consumption experiences, 2) relationships among consumption experience, satisfaction and brand attitude toward clothing. The sample of this study was consisted of 431 females. The survey method, and factor analysis and regression were utilized for this study. The results were as follows; First, it was found out the consumption was composed of two dimensions such as cognitive and emotional experiences. According to the result of factor analysis, the cognitive experiences through consumption process were composed of 6 factors, that is, the suitability, fitness, utility/economy, sewing, deformation, and management. And emotional experiences were composed of 5 factors, that is, unpleasure, activeycomfort, inter-oriented pleasure, extra- oriented pleasure, tension. Also emotional experiences could be composed of two dimensions, that is, positive and negative emotion. The positive emotions were included pleasure and active/comfort. The negative emotions were included unpleasure and tension. Second, the result of path analysis showed that consumption experiences were related to satisfaction and brand attitude. A satisfaction influenced on brand attitude more strongly than others. And sewing, activejcomfort, extra-oriented pleasure out of cognitive and emotional experience factors affected to brand attitude directly. Satisfaction was also influenced by cognitive and emotional factors, and was the important mediator in forming brand attitude toward clothing through consumption experience. Above results imply that consumer experience multidimensional cognitive and emotional aspects of clothing through consumption process. The cognitive and emotional aspects consisting of consumption experiences, satisfaction, and brand attitude are interrelated causally. Therefore, experience related variables could be the antecedents of satisfaction and brand attitude. The satisfaction and positive emotion could be also important factors in brand attitude toward clothing.

• 한국산학기술학회논문지
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• 제15권6호
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• pp.3741-3750
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• 2014

본 연구의 목적은 종합병원 간호사의 감정노동이 직무몰입, 직무만족 및 이직의도에 미치는 영향을 파악하기 위하여 시도된 서술적 조사연구이다. B시에 소재한 종합병원 간호사 258명에 대한 자료를 2013년 10월 11일부터 11월 30일까지 수집하여 SPSS win 21.0 프로그램을 이용하여 분석하였다. 연구 결과 감정노동은 평균 3.47점, 직무몰입은 2.94점, 직무만족 2.88점, 이직의도는 3.49점으로 나타났으며, 감정노동과 직무몰입, 직무만족과의 관계는 부적 상관관계를 나타냈으며, 이직의도와는 정적 상관관계를 나타냈다. 대상자의 일반적 특성을 통제한 후 감정노동은 직무몰입에 대해서는 33.9%, 직무만족에 대해서는 16%, 이직의도에 대해서는 19.8%의 설명력을 보였다. 이러한 결과는 감정노동이 종합병원 간호사의 직무몰입과 직무만족에 부정적으로 영향을 미치며, 간호업무수행에 높은 영향력을 미치게 되어 업무성과를 감소시키게 되고, 이직의도를 증가시키는 중요한 요인이 된다. 따라서 본 연구결과로 종합병원 간호사에게 감정노동을 관리하기 위한 전략을 마련하여 간호의 질적인 향상을 도모할 수 있을 것이다.

• 한국콘텐츠학회논문지
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• 제14권9호
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• pp.450-462
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• 2014

이 연구는 축구선수들이 지각하는 변혁적 리더십과 정서지능, 선수만족의 인과적 관계를 규명하는데 그 목적이 있었다. 연구대상으로는 고등학교, 대학교, 실업 축구선수 495명이었고, 그들은 유층집락무선표본추출법에 추출되었으며, 직접배포와 수거법에 의해 3종류의 설문지(변혁적 리더십, 정서지능, 선수만족)에 응답하였다. 결과분석은 변인간의 인과적 관계를 규명하기 위하여 구조방정식모형이 적용되었다. 도출된 결과로는 변혁적 리더십은 정서지능에 직접적인 영향을 미치며, 변혁적 리더십은 선수만족에 직접적 영향을 미치는 것으로 나타났으며, 정서지능 또한 선수만족에 직접적인 영향을 미치는 것으로 나타났다. 더불어 정서 지능은 변혁적 리더십과 선수만족의 매개적 역할을 하는 것으로 밝혀졌다. 결론적으로 축구지도자들의 정서지능과 리더십 함양은 선수만족과 직결된다는 인식의 필요성을 강조하였으며, 정서지능과 변혁적 리더십 함양을 위한 교육프로그램 개발의 필요성을 제언하였다.

• 한국콘텐츠학회논문지
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• 제19권1호
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• pp.608-622
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• 2019

본 연구는 정서인식 명확성과 이성관계 만족도와의 관계에서 수용의 매개효과를 검증하는 것을 목적으로 수행되었다. 이를 위해 19세에서 35세의 서울 경기 소재 미혼 성인 208명을 연구대상으로 정서인식 명확성 척도, 이성관계 만족도 척도, 수용 척도를 실시하고, SPSS 21.0 및 AMOS 21.0을 이용해 분석하였다. 연구 결과 요약은 다음과 같다. 첫째, 주요 변인들의 상관분석 결과 정서인식 명확성, 수용, 이성관계 만족도 모두 유의미한 정적 상관이 있는 것으로 나타났다. 둘째, 구조방정식 분석 결과 정서인식 명확성이 이성관계 만족도에 직접적인 정적 영향을 미치는 것을 확인하였다. 셋째, 정서인식 명확성과 이성관계 만족도의 관계에서 수용의 부분매개효과를 확인하였으며 경로의 유의성 또한 검증되었다. 이 결과 정서인식 명확성이 이성관계 만족도에 직접적 영향 뿐만 아니라 수용을 통한 간접적 영향 또한 미친다는 것이 확인되었다. 마지막으로 본 연구의 의의와 한계점 및 후속연구 제언을 논의하였다.