References
- M.S. Song(2014), Influence of emotional labor on job involvement, job satisfaction, and turnover intention of clinical nurses, Korea Academy Industrial Cooperation Society, Vol.15(6);3741-3750. https://doi.org/10.5762/KAIS.2014.15.6.3741
- M.E. Guy, M.A. Newman, S.H. Mastracci(2008), Emotional labor: Putting the service in public service, Administrative Science Quarterly, Vol.54(1);156-157 https://doi.org/10.2189/asqu.2009.54.1.156
- D.Y. Kwon(2017), The effect of emotional labor and job burnout of workers in the public health center on organizational effectiveness : Targeting public health center in gyeonggi province, Graduate School of Gachon University, pp.1-5.
- H.G. Kwon, B.G. Park(2011), The effects of surface and deep acting of emotional labor on emotional dissonance and job attitudes, Korean Academy of Human Resource Management, Vol.18(1);311-325.
- A. Rafaeli, R.I. Sutton(1987), Expression of emotion as part of the work role, Academy of Management Review, Vol.12(1);23-37. https://doi.org/10.5465/amr.1987.4306444
- J.A. Morris, D.C. Feldman(1996), The dimensions, antecedents, and consequences of emotional labor, Academy of Management Review, Vol.21(4);986-1010. https://doi.org/10.5465/amr.1996.9704071861
- A.R. Hochschild(1983), The managed heart: Commercialization of Human Feeling, Berkeley, CA: University of california press, pp.1-366.
- S.J. Wayne, L.M. Shore, R.C. Liden(1997), Perceived organizational support and leader-member exchange: A social exchange perspective, Academy of Management journal, Vol.40(1);82-111. https://doi.org/10.2307/257021
- H.J. Arnold, D.C. Feldman(1982), A multivariate analysis of the determinants of job turnover, Journal of Applied Psychology, Vol.67(3);350-360. https://doi.org/10.1037/0021-9010.67.3.350
- O.V. Filho, R.D. Souza, E.M. Elias, L.D. Viana(2016), Physicians' job satisfaction and motivation in a public academic hospital. Human Resources for Health, Vol.14(1);75-86. https://doi.org/10.1186/s12960-016-0169-9
- T.M. Lodahl, M. Kejner(1965), The definition and measurement of job involvement, Journal of Applied Psychology, Vol.49(1);24-33. https://doi.org/10.1037/h0021692
- Nargis, Dr. Syeda Razia Bukhari(2017), Perceived organizational support predicts emotional labor among nurses, The International Journal of Indian Psychology, Vol.4(3);81-88.
- S.A. Lobel(1999), Impacts of diversity and work-life initiatives in organizations, In Handbook of Gender and Work, Powell GN(ed.), Sage: Thousand Oaks, CA, pp.453-474.
- I.H. Uun(2010), A study on the effects of social workers' job behavior on the quality of social welfare service, Graduate School of Gwang Ju University, pp.1-189.
- R. Eisenberger, J. Cummings, S. Armeli, P. Lynch(1997), Perceived organizational support, discretionary treatment, and job satisfaction, Journal of Applied Psychology, Vol.82(5);812-820. https://doi.org/10.1037/0021-9010.82.5.812
- H.S. Kim, S.B. Cha(2014), The relationship among hotel employees' job stress, emotional exhaustion, and psychological well-being, Korean Journal of Hospitality & Tourism, Vol.23(4);221-238.
- N.J. Allen, J.P. Mayer(1991), The measurement and antecedents of affective, continuance and normative commitment to the organization, Journal of Occupational Psychology, Vol.63(1);1-18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
- S.J. Heo, J.S. Hong(2018), The mediating effects of perceived organizational support and self-soothing ability in the relationship between emotional labor and job burnout : Targeted organ procurement and transplantation coordinator, The Korean Psychological Association, Vol.23(1);127-145.
- J.S. Lee(2018), Effects of Nurses' Resilience, Job Satisfaction, and Social Support on Organizational Commitment, The Korean Journal of Health Service Management, Vol.12(1); 57-67. https://doi.org/10.12811/kshsm.2018.12.1.057
Cited by
- How to Mitigate the Negative Effect of Emotional Exhaustion among Healthcare Workers: The Role of Safety Climate and Compensation vol.18, pp.12, 2019, https://doi.org/10.3390/ijerph18126641