• 한국치위생학회지
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• 제5권2호
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• pp.247-261
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• 2005

The main objective of this study is to investigate the factors affecting patient satisfaction, repeat-use intention, and inducement intention for providing the suggestion for patient-oriented management of dental services organizations. For this study, the patient satisfaction model including 14 facets of satisfaction factors such as distance(time/location), human services(dentist-hygienist), treatment results, and facilities(convenient facilities/parking lot) was examined. Data were collected from 196 patients who visiting the same dental services organization more than two times of ten dental clinics at Kyeongsangnam-do area using self-administered questionnaire. Major results of the empirical analysis are as follows: First, patient satisfaction, repeat-use intention, and inducement intention were significantly correlated with gender, age, economic conditions among patients of dental clinics. Second, kindness of hygienist, treatment results, kindness of receptionist, waiting time, emergency medical services, and right-fee for services were found to have significant influence on dental services organizations. These research findings suggest that improvement of service quality in dental care and advancement in treatment ability of dentist and hygienist are very important to improve patient satisfaction and patient-oriented service system in dental services organizations.

• 한국콘텐츠학회논문지
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• 제13권7호
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• pp.333-338
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• 2013

본 연구의 목적은 해외 치과기공물 서비스 수출을 연구하는 것으로서, 우리나라 및 해외 치과기공물 서비스의 현황분석, 그리고 해외 진출 시 문제점과 진출 전략을 제시하였다. 세계화와 정보화 추세의 진전으로 의료서비스시장 규모가 점점 커지고 있으며, 의료 서비스시장은 질이 가장 중요시 되는 고부가가치의 서비스산업이라는 새로운 인식하에 시장 개발과 고용창출을 이루려는 각국의 노력과 함께 급부상하며 유망산업분야로 떠오르고 있다. 고부가가치의 의료서비스 산업을 해외 시장으로 확장 발전시키기 위하여, 결론적으로 첫 번째 의료서비스의 해외진출과 글로벌화 강화, 두 번째는 전문화를 통한 의료서비스의 고급화, 마지막으로 전문경영체제 구축 및 의료 서비스 시스템 혁신이 필요하다.

• 대한치위생과학회지
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• 제4권2호
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• pp.53-65
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• 2021

Background: To survey and analyze awareness and recognition during a non-face-to-face lecture, and satisfaction with among dental technology students. Methods: Total 179 undergraduates were surveyed from the Department of Dental Technology. Frequency analysis, cross analysis, independent sample t-test, correlation analysis, and multiple regression analysis were used for analyzing statistics. Results: Overall satisfaction with the non-face-to-face lecture was the highest (p=.037) while watching a recorded lecture in the theory curriculum subject. In the case of practical subjects, satisfaction with face-to-face lectures appeared to be higher (p=.039) compared to non-face-to-face lectures. Factors influencing the recognition of non-face-to-face lecture quality included awareness of a place to conduct a class and of face-to-face delivered lecture quality, satisfaction with face-to-face lecture, and satisfaction with non-face-to-face lecture. Factors affecting satisfaction with a non-face-to-face lecture included a place to conduct a class, the most effective theory non-face-to-face class method, the method of having been experienced the most among non-face-to-face lecture methods, and the recognition of non-face-to-face lecture quality. Conclusions: Future educational environment should include combined face-to-face and non-face-to-face lectures. An efficient educational indicator will be needed to evaluate learners' assessments and opinions about online classes, followed by its application to teaching methods.

• 치위생과학회지
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• 제2권1호
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• pp.1-9
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• 2002

2001년 4월 25일부터 6월 9일까지 서울시내 치과대학 병원 2곳과 서울시내 치과의원 2곳을 임의적으로 선정하여 그 곳에 방문한 환자에게 설문조사를 실시하였다. 설문내용은 치과 병 의원에 방문한 환자의 일반적인 특성, 치과 의료 환경에 대한 기대, 치과 인력에 대한 기대, 편의시설에 대한 기대, 치과정보에 대한 기대, 예약/정산에 대한 기대, 대기시간에 대한 기대로 구성되어 있다. 환자의 일반적 특성에 따라 치과의료서비스 기대를 분석한 결과는 다음과 같다. 1. 치과 의료서비스의 기대도 분석결과는 치과 병 의원의 환경에 대한 기대와 인력에 대한 기대가 가장 높게 나타났다. 2. 치과 의료서비스의 각 요인별 기대수준은 다음과 같다. 1) 환경에 대한 기대요인 중 '치과 의료기관의 편리한 교통'의 기대가 가장 높았다. 2) 인력에 대한 기대요인 중 '치과의사의 친절'의 기대가 높게 나타났다. 3) 편의시설에 대한 기대요인 중 '어린이만을 위한 시설'에서 기대가 가장 높게 나타났다. 4) 치과정보제공에 대한 기대요인 중 '치료방법 및 치료비 설명'에서 기대가 가장 높았다. 5) 예약/정산에 대한 기대요인 중 '예약/정산의 신속성'에서 기대가 가장 높았다. 6) 대기시간에 대한 기대요인 중 '대기시간을 알려주는 배려'에서 기대가 높게 나타났다. 3. 환자의 일반적 특성에 따른 총 치과 의료서비스 기대분석 결과로서는 여자가 남자보다, 연령이 낮아질수록, 그리고 교육수준이 높을수록 치과의료서비스의 기대가 높았다. 본 연구 결과를 통해 소득의 증대와 의료서비스 이용의 기회가 증가하면서 의료에 대한 개념이 바뀌고 고객들이 원하는 요구도 매우 다양해지고 복잡해지고 있음을 추측할 수 있었다. 이에 맞추어 치과 병 의원은 치료서비스 이외에 환자가 요구하는 여러 가지 부가적인 서비스를 포함하여 포괄적인 개념의 의료서비스를 제공하는 방법으로 접근을 시도해야 한다. 그리고 병원자체의 의료서비스 평가를 통해서 고객의 기대와 실제로 환자에게 제공된 의료서비스간의 갭을 파악하고 그 갭을 줄이기 위해 다양한 방향으로 노력하여 고객만족을 실현해야 할 것이다.

• 한국치위생학회지
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• 제9권3호
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• pp.415-425
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• 2009

Objectives : In this study, the dental treatment satisfaction degree of the patients, who experienced the sleep dental treatment or non-sleep dental treatment, the revisit rate and the differences among the encouraging intention were compared and analyzed, and the primary factors through which the satisfaction degree of sleep dental treatment has influence on the revisits and the encouraging intention were analyzed, and the proposal was made on clinic management to raise qualitative medical service level on the basis of this study. Methods : The questionnaires filled out by the 202 users of a certain dental clinic located in Pohang-si, Gyeongbuk were analyzed. The frequency analysis and the crosstabulation analysis of the general characteristics of survey participants were carried out, and the satisfaction difference between the sleep dental treatment and the non-sleep dental treatment was identified with the t-test analysis. The multiple regression analysis were carried out to identify the factors through which the sleep dental treatment has influence on the through which the satisfaction degree of sleep dental treatment has influence on the satisfaction degree of the medical service and the revisited dentists. Results : In the medical service satisfaction degree in general, the sleep dental treatment had the higher meaningful value than the non-sleep dental treatment(p<0.05). In the case of the difference in satisfaction degree on each medical service factor, the satisfaction of the sleep treatment group was high in every case, but the meaningful difference showed up in the factors of waiting time, treatment procedure, revisit and the encouraging intention(p<0.01). The revisit to the sleep treatment dental clinic and the recommending dentist increased in proportion to the satisfaction degree of sleep dental treatment, and the Beta value appeared to be 0.337 at the influence of the subordinate variable(p<0.001). As for the influence on the sleep dental treatment satisfaction, the Beta value of the dental hygienist was the highest, marking the value at 0.375(p<0.01). As for the satisfaction of the patients who experienced the sleep dental treatment, the Beta value of the treatment fee was the highest, marking 0.352(p<0.001), in the multiple regression analysis of the revisit and the encouraging intention, and the 0.156 of dentist factor and the 0.152 of treatment procedure and waiting time showed lower regression coefficient(p<0.05). Conclusions : It is assumed that the satisfaction degree of sleep dental treatment, which is carried out as a new dental service has influence on the increase of revisit to the dental clinic as an important factor. But it was disclosed that the high level of treatment fee has the biggest influence on choice of revisit to the dental clinic. In the current medical charge system, the sleep dental treatment appeared to have a big influence on raising the quality of dentists, the satisfaction of patients, the revisit and encouraging intention, and also the roles of the dental hygienist was important. It is assumed that these facts are functioning as the factors that are linked to the increase of revisit and the encouraging intention.

• 보건의료산업학회지
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• 제7권3호
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• pp.251-260
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• 2013

The purpose of this study was to make a comparative analysis of dental question and answer in portal sites. To achieve this, 4,212 questions were used for final analysis after connecting to Naver, Daum and Nate, which take first, second and third place in rank information of all sites at Rankey.com, to search dental information by keyword from January to late March. The results are as follows. Naver was the highest as a portal of Internet search engines. Questions on the use of dental clinics, the quality of dental services and the offer of dental services by types of dental clinics were very important. Dental clinics had to give dental patients customized services and information to please them through dental services and dental information services on the Internet, and questions and answers on this were increasing very explosively. Consequently, Dental clinics will have to give Internet users and health- and disease-related data searchers distinctive professional services by inquiring into factors affecting portal search and factors affecting health- and disease-related search, respectively.

• 한국병원경영학회지
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• 제15권3호
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• pp.123-142
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• 2010

The Government is going to enforce assessment of dental institutions in addition to assessment of medical institutions so that it can provide good-quality medical service to people having much interest in quality of medical service. But the empirical research on the assessment of dental institutions which is still in a model assessment stage, is insufficient. Accordingly, the present research aims to help dental institutions preparing the main assessment by researching an acceptance level of workers of dental institutions in a process performing assessment of dental institutions, based on the preceding researches that the perceived utility has influence on implementation intention. The present research proved the influence that job relevance, result demonstration, usability and education & training of workers and manager's leadership of an infection management part affects perceived utility and implementation intention. As a research result, all the job relevance, result demonstration, usability have a positive(+) influence on perceived utility and implementation intention, and the influence of job relevance most affects especially. The leadership and education & training have influence on what workers get to have implementation intention after perception of utility of infection management according to the order. According to the above results, it can be understood that medical institutions preparing for assessment of dental institutions take charge of the assessment part having high relevance with work of workers and need to make a manager ordering performance of its assessment be able to foster a leadership for improving effectiveness of assessment performance.

• 한국치위생학회지
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• 제12권5호
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• pp.1039-1048
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• 2012

Objectives : The objective of this paper is to clarify the factors of the geriatric oral health influencing oral health-related quality of life by using the contracted OHIP-14 tool. Methods : This research conducted individual interview for 177 seniors using senior citizen center by using structured questionnaires. SAS(Ver.9.2) Program was used for the collected data to perform frequency analysis, reliability and scale analysis, t-test, ANOVA, correlation analysis and multiple regression analysis. Results : The oral health-related quality of life level related to oral health according to the demographical characteristics showed that it was better in case that they are younger, married, more educated and have more living expenses. Except for age, oral health-related quality of life was connected to scholastic achievement, living expenses, subjective health condition and subjective oral health condition. The factors influencing the oral health condition were subjective health condition, marriage, scholastic achievement, living expenses, age and sex. As the subjective health condition is better, in case of cohabitation of only a couple and as the age or scholastic achievement is higher and the living expenses are more, the oral health condition was better. The factors influencing oral health-related quality of life were subjective oral health condition, marriage, sex, subjective health condition, scholastic achievement and living expenses. As the subjective oral health condition and health condition were better and in case of sole living and cohabitation of only a couple, male's oral health-related quality of life was higher. Conclusions : It is considered that because the geriatric oral health condition becomes an important factor to oral health-related quality of life, the development of the geriatric oral health business and the geriatric heal education program to maintain and improve oral health is required and the activation of the oral health insurance policy for preventive dental service is necessary.

• 한국치위생학회지
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• 제22권6호
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• pp.495-502
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• 2022

Objectives: The purpose of this study was to analyze research trends in dental hygiene using topic modeling and semantic network analysis. Methods: A total of 261 published studies were collected 686 key words from the Research Information Sharing Service (RISS) by 2019-2021. Topic modeling and semantic network analysis were performed using Textom. Results: The most frequently and frequency-inverse document frequently key words were 'dental hygienist', 'oral health', 'elderly', 'periodontal disease', 'dental hygiene'. N-gram of key words show that 'dental hygienist-emotional labor', 'dental hygienist-elderly', 'dental hygienist-job performance', 'oral health-quality of life', 'oral health-periodontal disease' etc. were frequently. Key words with high degree centrality were 'dental hygienist (0.317)', 'oral health (0.239)', 'elderly (0.127)', 'job satisfaction (0.057)', 'dental care (0.049)'. Extracted topics were 5 by topic modeling. Conclusions: Results from the current study could be available to know research trends in dental hygiene and it is necessary to improve more detailed and qualitative analysis in follow-up study.

• 한국병원경영학회지
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• 제8권3호
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• pp.49-71
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• 2003

The purpose of the study is exploring the relationship among patient perceived quality of dental care, satisfaction, and royalty in dental clinics and hospitals. The observation of the study is outpatient visiting dental clinics and hospitals located in Seoul and Kyung-Gi Do area, and surveyed the outpatients. The contents of the survey are consisted with questions including quality of care perceived by the patients, costumer satisfaction, and royalty, and measurement for each question is using five point Likert scale. According to result of bi-variate analysis, there was the significant relationship among specialized care, value of the care, and kindness in quality of dental services, level of care in dentists significantly influenced on costumer satisfaction and costumer royalty, and there was the significant relationship between costumer satisfaction and royalty. According to result of regression analysis on the costumer satisfaction, the costumer satisfaction positively related with the convenience of facility, specialized care, value of care, patient age, number of visit, and spend time for treatment, and housewives and self-employees were likely to satisfy on care than regular employees. By result of full regression model and reduced model on costumer royalty, satisfaction could explain 86% on the costumer royalty such as re-visit and promoting other people, and increase of explain power is not significant when other independent variables joined model (full model). Considering efficiency of model, costumer royalty could be explained by satisfaction only rather than other independent variables used. Finally, This study shows that the social-demographic variables of patient influenced the patient satisfaction, and the patient satisfaction influenced patient royalty directly.