• Journal of Information Technology Applications and Management
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• 제11권2호
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• pp.65-80
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• 2004

The primary purpose of this study is to investigate ASP (Application Service Provider) vendor attributes that affect ASP client satisfaction. From the relevant literature, ASP vendor attributes that might affect the ASP client satisfaction were derived from which the survey questions were formulated. The survey was conducted among the companies that have adopted ASP. Through the factor analysis of the survey results, the following vendor attributes - vendor's IT infra structure, service reliability, service flexibility, vendor stability, IS maturity, information sharing - were derived ; and the relationships between those attributes and ASP client satisfaction were explored. The result of this study revealed that IT infra, service flexibility, vendor stability are related to ASP client satisfaction. The customer satisfaction factors in the traditional outsourcing -- reliability, IS maturity, information sharing were proved to be not applied in ASP environment. This study provides ASP vendors with guidelines on how to improve their ASP strategies to satisfy clients. The results of this study can also be used by client companies as a decision basis for ASP vendor selection.

• Journal of Information Technology Applications and Management
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• 제12권4호
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• pp.105-121
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• 2005

Ubiquitous computing(UC) is an emerging paradigm. Its arrival as a mainstream is expected to trigger innovative UC-driven business models (UCBMs). Currently, there is no Parsimonious methodology to analyze and provide diagnostics for UCBMs. With this research, we propose a analytical architecture that enables the assessment of an UCBM in its structural strengths and weaknesses. With value logic as the cornerstone, the architecture is composed of value actors, value assets, value context, business value Propositions, customer value propositions, value creation logics, and value assumptions. Dimensional variables are initially Identified based on the review of business model literature. Then, their significance is empirically examined through 14 UCBM scenarios, and variables that are expected to Play an important role in the UCBM assessment are decided. Finally, by analyzing the scenarios in terms of the dimensional variables, we attempted to summarize general characteristics of emerging UCBMs.

• 대한산업공학회지
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• 제14권1호
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• pp.119-131
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• 1988

Vehicle Scheduling Problem (VSP) is a generic name given to a whole class of problems involving the visiting of "stations" by "vehicles," where a time is associated with each activity. The studies performed to date have the common feature of a single objective while satisfying a set of restrictions and known customer supplies or demands. However, VSPs may involve relevant multiple objectives and probabilistic supplies or demands at stations, creating multicriteria stochastic VSPs. This paper proposes a heuristic algorithm based on goal programming approach to schedule the most satisfactory vehicle routes of a bicriteria VSP with probabilistic supplies at stations. The two relevant objectives are the minimization of the expected travel distance of vehicles and the minimization of the due time violation for collection service at stations by vehicles. The algorithm developed consists of three major stages. In the first stage, an artificial capacity of vehicle is determined, on the basis of decision maker's subjective estimates. The second one clusters a set of stations into subsets by applying an efficient cluster method developed. In the third one, the stations in each subset are scheduled by applying an iterative goal programming heuristic procedure to each cluster.

• 통상정보연구
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• 제8권2호
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• pp.165-183
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• 2006

Sea transport industry is service industry and basic industry that permit efficient division of the human and material resources of industry. Also, owing to geographical situation which korea is having, utilization ratio of sea logistics industry is high than other transport ways. Sea transport industry chieves role that promote economy activity of other industry field as well as offer of transport way. Specially, because unit anger of freight by container is introduced, it was achived reduction of transport unit cost and mechanization of loading and unloading by this result. For efficeint connection of each other transport, contianer had offerd to large ship. Quality of service has much dimensions, and is considered while it is important that understand quality of service of sea transport industry through marketing and research of customer connection field because perceive of quality of serviceis different in shipowner/service viscount or shipper/freight owner. This research presented decision factors of sea transport quality of service which shipper and transport agent recognize under these background.

• 한국건축시공학회지
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• 제8권6호
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• pp.99-105
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• 2008

Resent, requirement of residents is socially increasing for apartment. Apartment housing os developed to reduce the housing shortage caused by urbanism after industrialization in Korea. The Purpose of this study is to analyze the casual relationships of housing satisfaction, living Life-Cycle on all residents of apartment housing. This study develops a theoretical model based on the previous studies, and testifies the hypothesis through analyzing to questionnaires form 643 residents of apartment housing. Then, the data were analyzed by SPSS12+ program package in terms of frequency, correlation analysis and multiple regression analysis. The results of this study is summarized as the followings: The perceived quality had positive effects on the factor of living Life-Cycle and housing satisfaction. Finding of this study can provide valuable information for a criterion of decision making to consumer and a marketing strategy of housing construction company.

• 한국경영정보학회:학술대회논문집
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• 한국경영정보학회 2007년도 International Conference
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• pp.469-472
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• 2007

This study deals with an important but ignored topic in IS research, the trustee issue. The purpose of this study, performed in the context of mobile banking, is: (1) to broaden the types of trustees (vendors, mobile channel, customers themselves) that customers consider in the adoption of emerging IT services and (2) to investigate the relationships between customer intention to adopt new IT services and trust in three different trustee types. The analysis showed that customers' self-trust is the most important in shaping their intention to adopt mobile banking. Consumer trust in the mobile channel came in second. Unlike the results of previous research, the effect of customers' trust in vendors was insignificant in mobile banking.

• 한국유통학회지:유통연구
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• 제4권2호
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• pp.59-74
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• 1999

Private brands play an important role in formulating the marketing strategies of fashion goods. Merchandisers of Korean department stores are now realizing that the effective marketing of private brands can increase customers store loyalty as well as store profitability. Thus, it is important to better understand customer's decision making processes underlying the purchase of private brand apparels. However, Little research had been undertaken to examine integrated factors influencing purchases of private brand apparel. Therefore, the objective of this study is to propose a model of purchasing intentions of private brand apparel. This study pays attention to (1) perceived value, (2) familarity, (3) store image, (4) differenciated needs, (5) perceived risk, and (6) perceived quality variation of private brand. The proposed model supports all hypotheses presented in the paper. Purchase intentions of private brand increased as perceived money, familiarity, positive store image of private brands, and satisfaction of individuals differentiated needs increase. Furthermore, perceive value of private brand increased as perceived risk and quality variation of private brand increased.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2005년도 춘계공동학술대회 발표논문
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• pp.332-339
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• 2005

We developed a similar product recommendation system for implementing a collaborative commerce model between the cooperating companies. The system is based on a similar product finding algorithm. The main idea of the proposed algorithm is using a multi-attribute decision making(MADM) to find the utility values of products in same product class of the companies. Based on the values we determine what products are similar. The system helps the companies to recommend products in accordance with the customer's preferences regarding product specifications.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회 1997년도 추계학술대회발표논문집; 홍익대학교, 서울; 1 Nov. 1997
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• pp.207-210
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• 1997

The drastic structural changes in telecommunications industry are imposing new strains on operators, regulators and customers. Many researchers have offered diverse frameworks for the changes from the perspectives of sociology, technology, and/or economics. However, there have been few attempts to document the competitive phenomena from management perspectives because of the technological complexities and dynamism in the fundamental transition of competition. In this study, we examine competitive environment in telecommunications industry, and identified five structural elements; telecom operator, competitors, regulation, suppliers, and customer demand. The suggested framework is used to provide a basis for explaining the changes in the characteristics of individual elements and the interactions among them. The dynamic industry-specific changes will be explained through an evolutionary model. We specify the characteristics of progressive stages and the determinants of the evolution. Changes are reviewed in terms of five criteria; regulations and competitions, value chain, technology, customers demand, and internal operations. The result of this study will be useful in analyzing and predicting industry structure and major participants' strategic behaviors and decision patterns. This study can alse be extended to other industries facing dynamic structural changes.

• 전자통신동향분석
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• 제18권3호통권81호
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• pp.49-55
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• 2003

본 연구는 초기의 기대와는 달리 침체된 수요를 보이고 있는 공중무선랜서비스의 수요 지체 원인을 분석한다. 공중무선랜서비스의 수요는 정부의 주파수 정책, 사업자간 로밍 전략, 휴대용 단말기의 기술력과보급률, 사업 전략과 고객의 행태 등이 복잡하게 얽혀 있다. 본 연구에서는 특히 고객의 행태에 초점을 맞추어 수요 지체원인을 분석하고 사업자에게 시사점을 제공한다. 이를 위해 서비스의 잠재 고객을 정의한후 이들을 대상으로 설문조사를 실시하고 설문 결과에 로지스틱 회귀분석을 적용하여 서비스 가입 의사결정에 주요한 영향을 미치는 요인을 분석한다. 분석결과 매월 지불비용과 NIC 가격이 잠재 고객의 서비스 가입에 결정적인 영향을 미치는 것으로 판명되었다. 또한 서비스 가입에 있어서 집단심리 효과가 존재하는 것으로 밝혀졌다.