• The Journal of Asian Finance, Economics and Business
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• 제7권7호
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• pp.391-401
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• 2020

The objective of this study is to prioritize the Total Quality Management (TQM) factors based on fuzzy Analytical Hierarchy Process (AHP) method in Vietnamese supporting industries. Through an in-depth literature review, eight criteria were identified. These criteria were then divided into 32 sub-criteria. The fuzzy AHP is used to determine the percent weightings of eight categories of performance criteria that were identified via a review of the quality-management literature. These criteria include management commitment, role of the quality department, training and education, continuous improvement, quality policies, quality data and reporting, communication to improve quality, and customer satisfaction orientation. An empirical analysis of the criteria of each stage using the fuzzy AHP methodology and the expert opinion of quality management are used to evaluate the percent weightings of the criteria and sub-criteria that are synonymous with TQM implementation. The results showed that management commitment is the most critical factor; among sub-criteria, supports and responsibilities of top management is the most important. The study also identified the rank order of critical success factors of TQM. The findings suggest a generic hierarchy model for organizations to prioritize the critical factors and formulate strategies for implementing TQM in supporting industries, as well as other industries in Vietnam.

• Journal of Information Technology Applications and Management
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• 제14권4호
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• pp.121-138
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• 2007

This study proposes a method to improve network security systems based on critical success factors for systems development. To accomplish the research objective, the study analyzes required functions of network security systems and reviews existing methods to improve network security systems. Based on the analyses and literature review, critical success factors for development of network security systems are identified and a new method to improve network security systems based on the critical success factors is proposed. The proposed method to improve network security systems is based on utilizing multi-core processors. A prototype is developed and validated. This study will provide a good case in the network security area where research incorporating both engineering and management disciplines lacks.

• 국제학술발표논문집
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• The 3th International Conference on Construction Engineering and Project Management
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• pp.369-374
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• 2009

Project-based joint ventures are often used in the construction industry to assemble an organization that meets a client's project needs and matches or exceeds the capacities of competitors. The joint venture / partnerships provides the means for a firm to quickly add resource, political, technical, or other required strengths that will increase project acquisition. This paper sets out to study the types of joint ventures, different issues or problems while having joint ventures and the critical factors that contribute to successful joint ventures. A questionnaire was designed and administered to survey the issues and present practices of joint ventures in the South Florida construction industry. Along with the questionnaire, personnel interviews were also conducted to get first hand knowledge about the subject matter. The results are presented in the paper. These results specifically identify the overall practice of joint ventures in South Florida as well as indicate the most significant factors leading to failure or success of these ventures.

• 국제학술발표논문집
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• The 1th International Conference on Construction Engineering and Project Management
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• pp.667-671
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• 2005

Analytical hierarchy process (AHP) is a potential decision making method in management that can be used in project management as well. Lack of productivity is perhaps the number one problem confronting in the construction industry. There are numerous factors which affect the productivity of a construction project, so it is necessary to find out the critical factors giving birth to productivity. In this paper, construction productivity is taken as example for the demonstration of the AHP application to find out the critical productivity factor in which the Level 1 is taken as selection of critical productivity factor, Level 2 as construction parties and Level 3 as productivity factors group. The outcome of this study is beneficial to the entire constructional professionals for applying the AHP.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2011년도 추계 학술논문 발표대회
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• pp.15-16
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• 2011

Construction automation and robotics are being taken notice as an alternative to improve productivity and quality. Reflecting on these purpose, automation system, called RCA(Robotic-crane based Construction Automation) system, is developed and have been verified through a pilot project recently in Korea. To apply the RCA system in high-rise building effectively, each management factors of element technologies in the system is derived and assessed critical factor. The purpose of this study, management factors of element techniques, consisted of RCA system, is classified through questionnaires/interviews targeting system developers and construction managers in pilot project site, and critical factors is selected using AHP.

• 산업융합연구
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• 제1권2호
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• pp.205-216
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• 2003

CRM(Customer Relationship Management) is now moving to the center of corporate strategy because acquiring customers is usually much more expensive than keeping them. Some successful CRM cases of leading companies are surveyed and their critical success factors are discussed in this paper. For successful construction of CRM system, It must be considered some critical factors as follows (i) improvement of customer loyalty, (ii) higher customer profitability, (iii) reduced cost of sales.

• 한국경영과학회지
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• 제27권2호
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• pp.123-152
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• 2002

This study establishes key success Predictors of internet venture enterprises in Korea. The five factors are derived from the relevant literature and clarified the concept of entrepreneurship, industrial level, enterprise strategy, organizational capability, and resource procurement by distinguishing between its components and determinants. Organizational performance indicators were derived from the previous studies classifying by financial performance indicator and non-financial performance indicator using by recent evaluation method as BSC (Balanced Scorecard). We then examine the impact of critical success factors on the internet venture performance. Hypotheses on five factors of internet venture were tested for 103 organizations. Results indicate that critical success factors may serve as key predictors. Organizational strategy and resource capability was found to be positively influenced on both financial performance indicator and non-financial performance indicator while entrepreneurship, industrial level and organizational capability positively affected only non-financial performance indicator.

• 국제학술발표논문집
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• The 2th International Conference on Construction Engineering and Project Management
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• pp.611-624
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• 2007

Every construction project expects a success. In order to attain success for every project involved, issues that are related to the success of a construction project must be identified. This paper identifies those key factors, which contribute to the success of construction projects. The main factors crucial to project success were identified from a literature review and through a questionnaire survey administered to local contractors. A follow-up interview was conducted to validate the first survey and to evaluate the perception of the local contractors. An Analytical Hierarchy Model was used to obtain the final Critical Success Factors. The identification of the critical factors related to the success of construction projects will contribute to the achievement of a particular objective which will accomplish the success of the project. Aspects that affect the success of the project are the project characteristic, contractual arrangement, parties involved in a construction project and finally, and the aspect of the project interactive processes.

• 한국식생활문화학회지
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• 제23권2호
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• pp.184-193
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• 2008

The purpose of this study was to determine the detailed customer satisfaction and dissatisfaction factors of family restaurants in Korea, and to then classify the factors into 3 groups, inlcuding core service, quality service, and basic service. ‘Core service’ represents the critical factors that generate both satisfaction and dissatisfaction; ‘quality service’ generates only satisfaction; and ‘basic service’ generates only dissatisfaction. This categorization is based on Herzberg’s motivation-hygiene theory (1976) as well as Cadotte & Turgeon (1988). Based on the characteristics of the three groups, differentiation strategies in managing customer service were suggested to the family restaurant managers. A qualitative research method, termed the critical incident technique (CIT), was used in the study. This method helps researchers find new factors or attributes by grouping key issues from the anecdotes (critical incidents) and then categorizing common factors from the key issues. This research categorized key satisfiers and dissatisfiers into 33 factors, which were from 402 critical incidents described by 261 respondents. Eleven factors (response to service failures, food taste and quality, attention paid to customers, coupon/mileage point/discount card, customer’s ordinary requests, waiting, food diversity, food price, facility sanitation, checking out, customer’s special requests) were classified into core service, which required maximum management not regarding the level of customer satisfaction. Six factors (employee attitude, event, education and explanation, complementary food, customer’s mistakes, attention paid to children) were classified into quality service, which required differentiation strategy management. Finally, nine factors (speed of food service, employee’s mistakes, food sanitation, atmosphere and interior, seating, forcing orders, parking, other customers, reservations) were classified into basic service, which required minimum management at the level of the industry standards.

• 한국정보시스템학회지:정보시스템연구
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• 제11권1호
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• pp.151-173
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• 2002

The purpose of the current study is to identify the critical success factors of information systems in small-and-medium-sized firms in general, and also to investigate any differences of those critical success factors between two different industries: the electronic and textile industries. To accomplish this purpose, we collected and analyzed 115 and 108 questionnaires from the electronic and textile industries respectively. From the results of statistical analysis, critical success factors of small-and-medium-sized companies in general were obtained, and critical success factors from two industries were compared and the differences were able to be identified. The results of the analysis of the questionnaires are as follows: 1) The organizational characteristics of the electronic industry showed some differences from those of the textile industry; 2) Small-and-medium-sized companies in the electronic industry appeared to have some differences from companies in the textile industry in terms of critical success factors of information systems. Such factors as education and training, quality level of software, capability of users, business processes, standardization of data management, level of organization, user involvement, support of top management were significantly different between two industries.