• 제목/요약/키워드: Counseling Services

검색결과 350건 처리시간 0.022초

인공지능 시스템 도입에 있어서 기술 준비도가 콜센터 상담사들의 사용 의도에 미치는 구조적인 영향: AICC(인공지능 컨택 센터)를 중심으로 (The Structural Impact of Technology Readiness on Call Center Counselors' Intention to Use in the Introduction of Artificial Intelligence Systems: Focusing on AICC(Artificial Intelligence Contact Center))

  • 백성식;이준섭
    • 한국IT서비스학회지
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    • 제22권4호
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    • pp.1-19
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    • 2023
  • This study is a study on the effect of technical readiness factors on counselors' intention to use when applying AICC. AICC counselors experience improved customer service and emotional stability by receiving various monitor notification window services based on artificial intelligence algorithms such as customer counseling history, prohibited word control system, and customized counseling system. Accordingly, this study tried to verify using factors derived from technology readiness theory and technology acceptance theory among the factors affecting the intention to continue using AICC provided to counselors. To verify the research hypothesis, the causal relationship between variables such as Optimism, Innovativeness, Discomfort, Insecurity, and Technology Acceptance Theory, such as Team Support, Ease of Usage, and Innovation Resistance, was verified. As a result of empirical analysis, first, it was verified that Optimism has a positive (+) effect on Team Support and Ease of Usage, and Discomfort and Insecurity have a negative (-) effect on Ease of Usage and Team Support. Second, it was confirmed that Team Support and Ease of Usage had a positive effect on the Intention to use AICC. Based on the above empirical analysis results, the concepts of Technical Readiness were clearly proved, and in practical terms, AICC helped inquiry, quality evaluation, recording, and management of counseling history, ultimately increased corporate work efficiency.

대학생의 낙인, 상담에 대한 기대와 상담 추구태도 간의 관계 (The Relations among Stigma, Expectation About Counseling, and Attitude Toward Seeking Counseling in College Students)

  • 김정수
    • 한국콘텐츠학회논문지
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    • 제16권3호
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    • pp.391-402
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    • 2016
  • 본 연구는 낙인이 상담 추구태도에 영향을 미치는 과정에서 상담에 대한 기대의 매개역할을 알아보고자 하였다. 이를 위해 327명의 대학생을 대상으로 설문을 실시하였으며, SPSS 17.0으로 분석하였다. 연구 결과, 자기낙인과 사회적 낙인이 상담 추구태도에 부정적인 영향을 준다는 것을 확인하였으며, 상담에 대한 기대와 관련하여서는 자기낙인은 상담에 대한 기대와 유의한 부적 상관을 나타낸 반면, 사회적 낙인과 상담에 대한 기대와는 통계적으로 유의한 상관을 보이지 않았다. 또한 자기낙인과 상담추구 태도에 영향을 미치는 과정에 있어 상담에 대한 기대에 의해 부분 매개하는 것을 확인하였다. 본 연구에서는 자기낙인과 상담 추구태도간의 관계를 매개하는 변인에 대한 구체적인 탐색이 이루어졌다는 점에서 의의를 찾을 수 있다. 실제 상담 서비스를 이용하는 상담 추구태도에 영향을 미치는 것은 각 개인이 지닌 심리 정서적 문제의 인식보다는 개인이 경험하는 자기낙인이 더 중요한 요인으로 작용함을 시사한다. 이와 같은 결과를 중심으로 상담 추구태도를 증진시키기 위한 개입방법으로서의 상담에 대한 기대를 높일 수 있는 상담 및 교육 프로그램 개발의 필요성을 제안하였다.

미국의 신용불량예방 교육 및 상담 프로그램 고찰 (Review of US Credit Counseling and Debtor Education Programs)

  • 이은희
    • 한국생활과학회지
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    • 제18권1호
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    • pp.123-136
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    • 2009
  • Debt and credit problems in Korea have been escalated during the past decade. The number of people with debt and credit problems is in its historic high. In May 2008, about 2.48 million debtors are officially classified as bad debtors and 7.20 million people have low credit scores. People with low credit scores are in disadvantageous situation in the financial market thus their financial transactions and activities are limited. In 2004, Korean government introduced various credit rehabilitation programs. However, most of these problems are remedial in nature and preventive programs such as credit counseling and debtor education are lacking. The purpose of this review is to examine US credit counseling and debtor education programs to obtain insights for preventive credit program developments in Korea. The review focused on programs offered through National Foundation for Credit Counseling, Jump Start, and Cooperative Extension Services from two large land grant Universities. From the program review suggestions and recommendations for educational contents, program and educator developments, and program quality control were discussed.

연극배우의 심리적 지원에 대한 인식과 발전 방안 (Acknowledgement of the Need for Psychological Support Services for Actors and Ways to Promote Them)

  • 홍성택;오진호
    • 한국콘텐츠학회논문지
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    • 제11권3호
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    • pp.220-229
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    • 2011
  • 본 연구는 연극배우 157명을 대상으로 연습 및 공연상황에서 심리요인의 중요도, 심리문제의 경험과 해결 방법, 공연에서의 공헌도와 조절 능력, 심리상담에 관한 요구 등의 심리적 지원에 대한 전반적 인식과 발전 방안에 대해 분석하였다. 이를 위해 전문가회의를 통해 개발된 질문지로 양적, 질적분석을 실시한 결과, 연극배우들은 심리상담 및 심리기술과 같은 심리적 지원의 역할을 매우 긍정적으로 인식하고 있는 것으로 나타났다. 연극배우들은 연습과 공연상황에서 심리요인이 매우 중요한 역할을 한다고 믿고 있었지만, 심리적 지원에 관한 교육참여와 정보제공이 매우 낮게 나타났다. 또한 배우들의 자신감, 집중력, 성취의지, 동기, 긍정적 태도와 생각, 공연에 대한 목표, 감정조절, 심상능력, 각성조절 능력 등의 심리요인은 공연에서 높은 공헌도가 있음에도 불구하고, 실제 심리적 조절능력이 떨어지는 것으로 나타났다. 연극배우들은 심리적 지원에 대한 참여에 적극적인 태도를 갖고 있으며, 체계적인 심리상담과 심리기술에 대한 연습을 원하고 있는 것으로 밝혀졌다. 이러한 연구 결과는 연극배우에 맞는 심리적 지원 체계 마련, 심리적 지원 프로그램 개발, 실제적 현장 교육 실시 등의 연극학계의 현장 지원 노력의 지침으로 활용될 수 있을 것이다.

우울증 대상자의 정신 상담 경험 여부 예측 모형 (A Prediction Model for Psychiatric Counseling for Depression among Subjects with Depressive Symptoms)

  • 한명희
    • 한국보건간호학회지
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    • 제37권1호
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    • pp.125-135
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    • 2023
  • Purpose: The number of patients suffering from depression is rapidly increasing worldwide, and by 2030, it is expected to pose a severe social and economic burden. Reports suggest that approximately 30% of subjects with symptoms of depression do not attempt treatment. Therefore, predicting the characteristics of subjects with depressive symptoms who have not even attempted counseling treatment is essential to increase the participation rate for such treatment. This study intends to predict the participation rates for psychological counseling treatment for depression among subjects with depressive symptoms. Methods: This study used data from the 2021 Korea Community Health Survey (KCHS). Data analysis was carried out using a decision tree to design a model that predicted participation in psychological counseling for depression. Results: The results showed that subjects aged 65 to 74 had difficulty understanding the explanations of medical staff even though they did not have cognitive impairment. Only 11.1% of this group received psychological counseling, which was the lowest rate among the various age groups. Among the subjects, 62.4% of those aged 19-44 or 45-64, who had suicidal thoughts and attempted suicide, received psychological counseling and this was the highest rate among the age groups surveyed. Conclusion: The identification of people showing depressive symptoms is crucial for encouraging them to undertake treatment. Also, proper depression-oriented medical services should be developed and implemented for people with depressive symptoms who exhibit a blind spot towards attempting treatment.

Psychological effects and risk perception after genetic counseling

  • Shin, Sunghwan;Ryu, Mi Ra;Kwon, Won Kyung;Kim, Suhee;Jang, Ja-Hyun;Kim, Jong-Won
    • Journal of Genetic Medicine
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    • 제18권1호
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    • pp.38-43
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    • 2021
  • Purpose: Demand for genetic counseling on cancer predisposition syndrome is increasing. We evaluated the psychological effect on counselees after genetic counseling at a clinic in a single center. Materials and Methods: We surveyed a total of 72 enrolled participants who visited a genetic counseling clinic at the Samsung Medical Center (SMC). The initial survey was conducted before the first genetic counseling session, and the second survey was conducted after the second genetic counseling session. A total of 43 participants completed both the initial and second surveys. Results: The initial survey of 72 participants indicated higher feelings of guilt in the group with religion, higher depression and anxiety in the group with a diagnosis of self, and higher anxiety in the group on self-referral to the genetic counseling clinic. In the completed survey of 43 participants, overall decreased depression was observed after the second genetic counseling session (P=0.013). Risk perception and anxiety decreased in the group diagnosed with benign variant/variant of uncertain significance (BV/VUS, 25/3) and increased in the group diagnosed with pathogenic variant (PV, 15). Risk perception and anxiety differed between the BV/VUS and PV groups (P<0.001 and P=0.03, respectively). Conclusion: The genetic counseling clinic at the SMC was effective in ameliorating the depression score. Assessment of survey results revealed different depression scores, feelings of guilt and anxiety, and different effects of the genetic counseling clinic, depending on the subgroups. Understanding the needs and psychological characteristics of different groups is necessary for improving genetic counseling services.

청소년들을 위한 도서관봉사의 일고찰 (A study of reference services for young adult)

  • 손연옥
    • 한국도서관정보학회지
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    • 제10권
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    • pp.59-94
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    • 1983
  • Through the close examination of characteristics of adolescent, social institutions and its programs, and newly added and expanded library reference services. it is founded that new role and qualifications of young adult reference librarians are prerequisite subject. The following are the summary of new role and qualifications of specialized young adult reference librarianship. 1. Adequate training and education for the YA librarians is needed in order to have understanding of their characteristics (physiology, psychology, personality etc.). 2. Because of librarian's unique exposure to human relations and their personal awareness of other people's need, YA librarian should bring a person-centered managerial technique. 3. Librarianship may not have a clinical counseling function but to provide right answer or information, the librarian become counselor inescapably. 4. Librarians are not professionally trained to be experts on counseling in sex education. However, librarians can play an important role in educating YA by committing book selection, reader's advisory, referral services, library programming and staff development planning.

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대학에서 지역사회에 청소년 상담과 교육 서비스를 제공하기 위한 학교 상담 실태 및 서비스 요구도 조사 - 창원시 중.고등학교를 중심으로 - (Preliminary Study of the Status of School Counseling and Demands for the Service: Designed for Universities to Provide Their Local Communities with Counseling and Educational Service of Adolescence - Focusing on middle and high schools in Changwon -)

  • 류경희
    • 가정과삶의질연구
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    • 제20권4호
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    • pp.37-52
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    • 2002
  • This study is preliminary study of the status of school counseling and demands for service at middle and high schools from universities to provide the youth middle and high schools in Changwon with counseling and educational service. The results of this research are below, First, the excessive workload became the most difficulties for operateschool counseling systems and counseling activities. Second, school counseling activities focused mainly on the formal and narrow areas of counseling such as career guidance, personality programs and intelligence test and so on. Third, the most problems which we have counselled, were friendship problems in the personal relationship, school absences in the delinquent, lack of information of sex in the sexual field, conflicts with Parents, in the family relationship, poor academic progresses in the academical and future directional problems and. character of personality difficulties in the psychological field. Fourth, the major offers from the teachers to counsel students in the school were advices, suggestions, career guidance, Preventative activities, and providing information through school counseling. Fifth, though the middle and high schools were in need of outside institutions related to counseling, It was difficult to get help because of being Ignorant of procedures or methods for using counseling and being lacking in enough information on such organizations. Sixth, ordinary students and students in danger of maladjustment besides problem students wanted to get a lot of help. Seventh, the counseling which are the most wanted from out of school was an opposite-sex relationship in the personal relationship, a lack of information on sex in the sexual fields, conflict with parents in the family problems, a strong unwillingness of study in the academical and future directional fields, and personalty difficulties In the psychological fields. Eighth, the subjects wanted to get counseling and educational service in regard to sex, addiction to PC, smoking, and ostracism and so on in counseling and education for young people. Ninth, education designed to have an adequate understanding of children turned out to be mostly needed as educational programs for parents Based on the above results, the proposals from universities for provide youth counseling and educational services are below. 1) setting up the positive publicity strategies E) developing and execution of various counseling and educational programs 3) expanding the counseling and education from maladjusted students to general students 4) expanding youth counseling and education to parental education and family counseling 5) continuous human resources improvement and training 6) reinforcement relationships with middle and high school organizations 7) building cooperation with local counseling organizations

전화 아기건강상담을 통해 나타난 우리나라 어머니들의 육아문제 분석 (Analysis of Telephone Counseling Service on Child Health)

  • 송지호;한경자;오가실;조결자;이자형;박은숙;조갑출;탁영란;안영미
    • Child Health Nursing Research
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    • 제7권2호
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    • pp.245-257
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    • 2001
  • This study analyzed the services as operated by the Child Health Telephone Service Center. The Center is a toll free service operated as part of the community services of the Korean Academic Society of Child Health Nursing. The aim of the study was to describe the concerns of child caregivers regarding child health care as discussed during telephone counseling. Specific objectives were as follows: 1. To analyze the activities of the Center. 2. To describe the characteristics of caregivers who made phone calls for counseling services and also the characteristics of their children. 3. To analyze the content of the counseling sessions. 4. To analyze counseling content according to the characteristics of the caregivers and their children. Data used for the study were obtained from the counseling records for the period from Sept. to Dec. 1999, as kept by the three counselors at the Center. The total number of calls was 8,261 and that consisted of 15,150 questions. The total questions were merged into 13,236 by eliminating those questions which overlapped or were of similar content. The final 13,236 questions were used for the final analyses. Almost of the callers (98.4%) were mothers. Among them 89.6% were between 25 and 35 years of age. Geographical distribution of the callers covered the whole nation. The largest numbers who made the calls were from the Seoul metropolitan area (36%), followed by 28% from Kyung Gi Province, and 20% were from the Kyung Sang area. Among 8,261 callers, 72.8% were first users. Sex of the babies and children in question for counseling was about even for males and females and ages ranged from one month to six years. The largest group (62.5%) was the less than six month age group. The finalized 13,236 questions/problems were categorized into 11 problem areas. They were in order of frequency, physical problems, feedings and nutrient concerns, information on child rearing, growth and development, guidance on utilization of child care facilities, elimination problems, sleeping concerns, immunization related concerns, behavior problems, injury and accidents, and safety measures. The most frequent problems for counseling were physical signs and symptoms (27.3%), followed by feeding and nutrients, information on child rearing, and growth and development. Of physical problems, abnormal gastrointestinal signs and symptoms were the most frequent concern and skin problems were next at 25% and 23.3% respectively. Loose bowels, vomiting and constipation were the most frequent gastrointestinal problems. Atopic dermatitis had the highest frequency at 53.3% with diaper rash being the second highest among the skin problems. About 80% of the growth and developmental category were physical development concerns related to physiological, body growth, and motor and sensory development. This study constitutes the activity report for the first year of the Center. The findings correspond with literature reports on child health problems and parents educational needs. One recommendation from this study is that since the services of the Center are carried out only by telephone, the psychology of the counselees and the counselor relationship must be considered for better services.

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국내 종양유전상담 간호사를 위한 단기 교육프로그램 개발 (The First Korean Cancer Genetic Counseling Program for Nurses)

  • 최경숙;구웬앤더슨;전명희
    • 한국간호교육학회지
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    • 제12권1호
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    • pp.104-114
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    • 2006
  • Genetic knowledge for oncology nurses is important in Korea because oncologists are incorporating genetic counseling and genetic testing into their practice. The purpose of this paper is to describe our method of developing the first academic cancer genetic risk assessment and counseling course for Korean nurses. A one-week (non-credit) cancer genetics counseling program was constructed for master's level Korean oncology nurses. The course emphasized basic genetic concepts and principles the genetics of cancer; hereditary cancer syndromes; family history assessments; pedigree construction; risk calculation; surveillance recommendations and treatment options ethical, legal, social, and psychological issues inherent in genetic testing. The goals of this program are to: 1) provide a comprehensive knowledge base for nurses who are currently expanding their scope of practice into the genetic counseling role 2) introduce this knowledge to nurses who want to use it in their practice; and 3) provide cancer genetic knowledge and resources to Korean nursing faculty who plan to incorporate this knowledge into existing master's courses. This academically-based course is recognized as valuable by nurses, nursing faculty, and physicians. With this new knowledge nurses can begin toexpand their role in delivering comprehensive cancer care services.

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