• Title/Summary/Keyword: Container Terminal-Service

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A Study on the Effects of Logistics Capabilities of Container Terminals on Service Quality and Customer Response (컨테이너 터미널의 물류역량이 서비스 품질 및 고객반응에 미치는 영향에 관한 연구)

  • Hwang, Seok-Jun;Choi, Hyung-Rim;Hong, Soon-Goo;Lee, Kang-Bae
    • Journal of Navigation and Port Research
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    • v.36 no.1
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    • pp.59-67
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    • 2012
  • This study shows how the logistics capability of container terminal impacts with service quality and customer response. Result of this study would be utilized in marketing strategy for container terminal. Sample design is based on shipping companies which are registered in Korea Shipowners' Association and Korea Shipmanagers' Association from Dec. 5 through 23 in 2011. And total of 243 questionnaires are collected through a personal visit. The result of empirical analysis, management capability of logistics capability factor which have an effect on service quality and customer response is the biggest influence to them. At the same time, Sympathy of service quality factor which have an effect on customer response is the biggest influence to it. Therefore, customers' requirements would be analyzed specifically when loading and unloading plans are devised in container terminal, and based on customers' requirements, best customer service would be provided.

The Operating Objective of Automated Container Terminal by the AHP Techniques : The Case of Port of Gwangyang Automated Container Terminal (AHP기법을 활용한 자동화 컨테이너터미널 운영목표 설정에 관한 연구 : 광양항 자동화 컨테이너터미널을 대상으로)

  • 박남규;최형림;이창섭
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2003.05a
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    • pp.223-230
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    • 2003
  • KCTA(Korea Container Terminal Authority) is going to introduce automated operating system in the port of Gwangyang container terminal to enhance the efficiency. Prior to developing the container terminal, defining the objective of container terminal operation is essential. This research used AHP technique to define the operation objective of automated container terminal objectively, and the questionnaire to collect the opinions of future customer, operator and research institution. The objectives mix of the automated container terminal are composed of the minimization of initial investments, the minimization of operational expenses, the performance of automation system, the raising of operation efficiency and productivity and the improvement of customer service. The result of the analysis revealed that most important factor among objectives mix was “the minimization of operation expense”. Especially, the user group preferred to select the factor of “the improvement of customer service”as objective rather than select other objectives. The result of this research will suggest some guidelines for deciding the level of investment of terminal construction. information system, automation equipment, terminal worker and etc., which are to be considered in terminal development and the system development hereafter.

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A Systematic Analysis on the Operation of Busan Container Terminal by Computer Simulation (시뮬레이션에 희한 부산컨테이너 터미널 운영의 체계적인 분석)

  • Kim Hyun;Lee Cheol-Yeong
    • Journal of Korean Port Research
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    • v.2 no.1
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    • pp.29-73
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    • 1988
  • Since the middle of 1950's when sea transportation service by container ship was established, containerization has been rapidly spread over the world with realization of intermodalism, and becomes an index of economy growth of a country. Our country has established Pusan Container Terminal at Pusan harbour in 1978 in step with worldwide trend of containerization, and is constructing New Container Terminal at Pusan outharbour which will be completed in 1990. This paper aims to make a quantitative analysis of the Pusan Container Terminal system through the computer simulation, especially focusing on its subsystems such as ship stevedoring system, storage system and transfer system. First, the capacity of various subsystems are evaluated and it is checked whether the current operation is being performed effectively through the computer simulation. Secondly, the suggestion is presented to improve the operation by considering the throughput that Pusan Container Terminal will have to accept until 1990, when New Container Terminal will be completed. The results are as follows ; 1) As the inefficiency is due to the imbalance between various subsystems at Pusan Container Terminal on the basis of about 1.2 million TEU of container traffic, transfer equipment level must be up to 33% for transfer crane, and free period must be reduced into 4/5 days for export/import. 2) On the basis of about 1.4 million TEU of container traffic, transfer equipment level must be up to $12\%$ for gantry crane, $11\%$ for straddle carrier and $66\%$ for transfer crane, and free period must be reduced into 3/4 days for export/import. 3) On the basis of about 1.7 million TEU of container traffic, transfer equipment level must be up to $25\%$ for gantry crane, $28\%$ for straddle carrier and $100\%$ for transfer crane, and free period must be reduced into 3/4 days for export/import. 4) On the basis of about 2 million TEU of container traffic, transfer equipment level must be up to $25\%$ for gantry crane, $30\%$ for straddle carrier and $110\%$ for transfer crane, and free period must be reduced into 2/3 days for export/import, and it is necessary to enlarge storage yard.

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Real-time Job Reallocation Problem in Container Terminals (컨테이너 터미널의 효율적인 실시간 작업 재할당 연구)

  • Bak, Na-Hyun;Shin, Jae-Young
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2012.10a
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    • pp.82-83
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    • 2012
  • To achieve higher customer service, the operational efficiency of container terminal is important. So, to improve loading/unloading speed and reduce the time spending of berth, efficient ship planning is performed in advance. But, the condition of container terminal can be changed frequently and the pre-planning is not enough to operate container terminal sufficiently, so that we need real-time planning. This paper aims to define the problem of job reallocation of quay crane to minimize total operation time, and find the solution.

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An empirical study on yard inventory change according to containers' dwell times. This study was supported by grant of Sunchon National University, Korea

  • Kim, Chang-gon;Youn, Myoung-Kil
    • Journal of Distribution Science
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    • v.11 no.5
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    • pp.33-41
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    • 2013
  • Purpose - Yard inventories increase when export containers are carried into the terminal and decrease when import containers are delivered to the consigners. The purpose of this study is to analyze container inventories according to the weekly ship arrival pattern at container terminals. Research design, data, and methodology - As container ships operate according to weekly schedules based on shipping companies and their routes, specific terminals provide a fixed-day service in a week. Thus, yard inventories can change with weekly fluctuations. The data used in this study were the actualdata at specific container terminals. Result - The dwell times of each container at a terminal represent an important variable that affectsyard inventories. Even cargo flows are steady in a given period, if dwell times are prolonged, yard inventories increase. Conclusion - Dwell time is another factor causing yard inventory change. Therefore, the calculation for yard inventories should consider the weekly ship arrival patterns and dwell times of each container. Further, at the planning stage, dwell time should be more carefully considered to calculate yard capacity.

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An Analysis of Container Logistics System by Computer Simulation (시뮬레이션에 의한 컨테이너 물류시스템의 분석에 관하여(BCTOC를 중심으로))

  • 유승열;여기태;이철영
    • Journal of the Korean Institute of Navigation
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    • v.21 no.1
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    • pp.1-11
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    • 1997
  • Because of the sharp increase of its export and import container cargo volumes contrast to the lack of related Container Terminal facility, equipment and inefficient procedure, there is now heavy container cargo congestions in Pusan Container Terminal. As a result of such a situation, many container ships avoid their calls into Pusan port. This is a major cause that in tum kads to weakening intemational competitiveness of the Korean industry. This study, therefore, aims are to make a quantitative analysis of Container Terminal System through the computer simulation, especially focusing on its 4 sub-system of a handling system, 'it is checked whether the current operation is being performed effectively through the computer simulation. The overall findings are as folIows; Firstly, average tonnage of the ships visiting the BCTOC was 32,360 G/T in from January '96, to may '96. The average arrival interval and service time of container ships at BCTOC are 5.63 hours and 18.67 hours respectively. Ship's arrival and service pattern at BCTOC was exponential distribution with 95% confidence and Erlang-4 distribution with 99% confidence. Secondly, average waiting time and number of ships was 9.9 hours, 235 ships(38%) among 620 ships. Number of stevedoring container per ship was average 747.7 TED, standard deviation 379.1 TEU and normal distribution with 99% confidence. Thirdly, from the fact that the average storage days of containers at BCTOC are 2.75 days (3.0 days when import, 2.5 days when export). it is founds that most containers were transfered to the off-dock storage areas with the free periods(5 days when import, 4 days when export), the reason for which is considered to be the insufficient storage area at BCTOC. Fourthly, in the case of gate in-out at BCTOC, occupied containers and emptied containers are 89% and 11% respectively in the gate-in, 75% and 25% seperately in the gate-out. Finally, from the quantitative analysis results for container terminal at BCTOC, ship's average wating time of ships was found to be 20.77 hours and berth occupancy rate(${\rho}$) was 0.83. 5~6 berths were required in order that the berth occupancy rate(${\rho}$) may be maintained up to 60% degree.

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A Study on the Influence of the Recent Environmental Changes of Container logistics System on Container Terminal - with a Special Reference to BCTOC - (최근 컨테이너 물류시스템의 환경 변화가 컨테이너 터미널에 미친 영향에 관한 연구 - 부산컨테이너부두운영공사를 중심으로 -)

  • 임봉택;성경빈;류형근;이철영
    • Journal of the Korean Institute of Navigation
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    • v.23 no.1
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    • pp.65-74
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    • 1999
  • For the purpose of analyzing the influence of the recent environmental changes of container logistics system in container terminal, the simulation model of container logistics system on BCTOC is developed in this paper. The simulation model is accomplished by the AweSim simulation language, and the several data which have been used in simulation gained through spot research and basic statistic analysis using the first half of 1998 electronic data in BCTOC. The results of this study are as follows; (1) In the case of BCTOC, the decreasing of container volumes is observed during the first half of 1998 compare with that of 1997. (2) In the container handling service market, the monopolistic market system in the past rapidly diverts to the competition market system from now. (3) From the simulation results, the improving of container logistics system is observed. (4) Because of these results, BCTOC will come to strengthen customer service and competitive power through starting On-Dock service system and operating the team of customer management in the long term.

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Economic Efficiency of the Korean Container Terminals: A Stochastic Cost Frontier Approach

  • Seokwoo Jake Choi;Gi-Su Kim;BoKyung Kim
    • Journal of Korea Trade
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    • v.26 no.3
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    • pp.23-44
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    • 2022
  • Purpose - Recent issues such as vessel enlargement, strengthening of environmental regulations, and port smartization are expected to increase costs and intensify competition in the port industry. In the new normal era, when external growth has reached its limit, the efficient operation of ports is becoming indispensable for achieving sustainable growth. This study aims to identify the determinants of inefficiency by examining the cost structure and efficiency of container terminals in Korea and furthermore propose the political implications to derive the maximization of efficiency. Design/methodology - This study estimates the cost function of container terminal operators and identifies the efficiency of container terminals using stochastic cost frontier (SCF) in the first stage. In the second step, the SCF results are compared with the data envelopment analysis (DEA). Last, this paper proposes efficiency determinants on container terminal operation to establish appropriate strategies. Out of the 29 container terminal operators in South Korea, 13 operators participated in the survey. The translog cost function was estimated utilizing a total of 116 observations collected over the 2007-2017 period. Findings - Empirical analysis shows that economies of scale exist in Korea's container ports, which provides a rationale for the government's policy to establish the global terminal operator by integrating small terminal operators to enhance competitiveness. In addition, as a result of the determinants analysis, container throughput, weight of direct employment costs, and labour cost share have positive effects on improving cost efficiency, while inefficiency increases as the length of quay increases. More specifically, cost efficiency improves as the proportion of direct employment costs to outsourcing service costs increases. Originality/value - This study contributes to analyzing the inefficiency factors of container terminals through efficiency analysis with respect to a cost function. In addition, this study proposes the practical and political implications, such as establishing a long-term manpower pool, the application of the hybrid liner terminal system, and the construction of a statistical data system, to improve the cost inefficiency of terminal operators.

A Study on the Effect of On-Dock System in Container Terminals - Focusing on GwangYang Port - (컨테이너터미널에서 On-Dock 시스템 효과분석에 관한 연구 - 광양항을 중심으로 -)

  • Cha, Sang-Hyun;Noh, Chang-Kyun
    • Journal of Navigation and Port Research
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    • v.39 no.1
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    • pp.45-53
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    • 2015
  • These days Container Terminals are focusing on increasing the quantity of containers and shipping lines choose Terminals by referring to the key elements of a terminal to perform the overall operation the fastest such as the location of the terminal, discharging ability, keeping environment, and other elements related to shipping in general. Container terminal is able to offer On-Dock service has become an important factor for shipping lines to choose that terminal. In this paper, we propose an algorithm for On-Dock system work algorithm, the algorithm Empty container exports, Full Container algorithm and The aim of our study focus on both container's gate out time and search for the effective terminal operation which is using the general On-Dock system through several algorithm like container batch priority, gate in and out job priority and empty container yard equipment allocation rule based on the automatic allocation method and manual allocation scheme for container. Gathering these information, it gives the priority and yard location of gate-out containers to control. That is, by selecting an optimum algorithm container, container terminals Empty reduces the container taken out time, it is possible to minimize unnecessary re-handling of the yard container can be enhanced with respect to the efficiency of the equipment. Operations and operating results of the Non On-Dock and On-Dock system is operated by the out work operations (scenarios) forms that are operating in the real Gwangyang Container Terminal derived results. Gwangyang Container terminal and apply the On-Dock system, Non On-Dock can be taken out this time, about 5 minutes more quickly when applying the system. when managing export orders for berths where On-Dock service is needed, ball containers are allocated and for import cargoes, D/O is managed and after carryout, return management, container damage, cleaning, fixing and controlling services are supported hence the berth service can be strengthened and container terminal business can grow.

Design and Effectuation for Stevedoring Information System for the Bulk Freight Terminal (벌크화물 터미널 하역정보시스템의 설계 및 구현)

  • Park, Sang-Min;Nam, Ho-Ki;Lee, Sang-Keun;Kang, Kab-Soul;Park, Hyung-Geun
    • Journal of the Korea Safety Management & Science
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    • v.12 no.2
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    • pp.173-181
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    • 2010
  • The Port treat 99.7% of freight for imports & exports in our country. So The Port is much accounted of the economy. Then the government and economy study about rasing port efficiency and productivity. But most of the studies are related with container terminal. Container is easy to treat. Because container is standardized. And it also is easy to implement to a system. But general terminal which treats bulk-cargo or general cargo is not. In this study, Stevedoring System applying PDA is developed by analyzing current system and business process. It is based on Web Service. So It is easy of access.