• 경영과정보연구
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• 제17권
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• pp.335-358
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• 2005

The purpose of this study is in investigating the tax clients for their relationship with tax preparers and the general levels of characteristics for the taxation objects, and establishing significant relationships of the two major factors-satisfaction factors and characteristics of the clients-on the satisfaction of the clients. The results of this study will provide an important basic data required for rational management of tax clients. A total of 20 sub-hypotheses were used, which can essentially be summarized into the following three major statements. The hypotheses investigation results can be summarized as below. First, as for the characteristic factors of the preparer, the taxation knowledge factor and the client satisfaction factor were found to be in a significant median positive relationship, and the experience factor and the client satisfaction factor were found to be in a relatively less significant relationship. Second, the factor on the relationship with the preparer and the client satisfaction factor were all found to be in a highly significant positive relationship. Third, in order to measure the characteristics of the taxation objects, relationships between potential tax reductions factor, probability of taxable income adjustments factor, and the client satisfaction factor were analyzed, and they were found to have positive relationships of relatively high significance. Fourth, the average for the client satisfaction factor by industry was found to be the highest for the manufacturing industry, followed by wholesalers and retailers. Other sectors showed little deviation from the average of 4.9, but this factor was not statistically significant. Fifth, the average difference examination of the satisfaction levels for the clients with or without experience of taxable income adjustments showed that those without experience of taxable income adjustments had higher satisfaction levels. Sixth, 12 study hypotheses had been proposed in order to investigate the relationship between the client satisfaction factors and the client satisfaction levels according to the characteristics of clients. Among the 12 sub-hypotheses, except for the study hypothesis of investigating the relationship between the tax preparer's taxation knowledge and the client's satisfaction levels according to the experience of taxable income adjustments, 11 study hypotheses were all not adopted.

• 한국임상수의학회지
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• 제29권1호
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• pp.49-57
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• 2012

Success of any business solely is dependant on how to satisfy clients in healthcare-related industry. In the short history of Korea pet-care industry, there were not many guidelines on client satisfaction management of companion animal hospitals. The studies on many pet healthcare facilities were conducted based on their cost-benefits and the advantages of medical operation within special features of the traditional hospital management system. However the companion animal hospitals recently need to improve the service quality and client closed communication in keen competition on pet healthcare market. This study explores client satisfaction management could be the new issue of the veterinary hospital business. And it finally suggests of the critical factors affecting successful client satisfaction management of companion animal hospital based on the eight case studies.

• 제어로봇시스템학회논문지
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• 제13권4호
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• pp.329-334
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• 2007

This paper deals with self-tuning of fuzzy control systems. The fuzzy logic controller(FLC) has parameters that an: input and output scaling factors to effect control output. Tuning method is proposed for the scaling factor. In this paper. it is studied to control and to monitor the remote system statues using SOAP for communicate between the server part and the client part. The remote control system is controlled by using a web browser or a application program. The server part is waiting for the request of client part that uses internet network for communication each other and then the request is reached. the server part saves client data to the database and send a command set to the client part and then the client part sends command to controller in a cool chamber. The administrator can control and monitor the remote system just using a web browser. The effects of membership functions, defuzzification methods and scaling factors are investigated in the FLC system.

• 국제학술발표논문집
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• The 7th International Conference on Construction Engineering and Project Management Summit Forum on Sustainable Construction and Management
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• pp.183-191
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• 2017

In building project, client needs to decide many things, and clients cooperate with architects, supervisors, general contractors and other consultants. Especially in construction phase, clients often make a decision. However, client's decision-making in construction phase often makes some kinds of risk. This paper aims to clarify the reality of client's decision-making in construction phase. First, client's decision-making is defined by laws and standards. Second, the questionnaire revealed the current status of client's decision-making in 4 works. Third, Fishbone diagram shows the factors of client's decision-making in four works. Finally, it was modeled how client's decision-making in construction phase affects the post-process of 4 works.

• 한국콘텐츠학회논문지
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• 제19권1호
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• pp.559-573
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• 2019

본 연구의 목적은 장애인 재활전문가의 이직의도에 영향을 미치는 요인들을 실증적인 분석을 통해 규명하고 이를 바탕으로 장애인 재활전문가의 이직억제 방안을 모색하는 것이다. 연구방법으로는 335명의 재활 전문가를 대상으로 개인적 특성 변수, 직업관련 변수, 폭력 및 차별 경험, 그리고 소진 등의 변수를 통해 교차분석, 상관분석, 그리고 로지스틱 회귀분석을 실시하였다. 분석 자료는 2016년과 2017년에 실시한 장애인 재활전문가 처우 및 인권 실태조사 결과를 활용하였다. 분석 결과 장애인의 이직의도에 영향을 미치는 요인으로는 임금만족도, 직업자긍심, 그리고 폭력 경험이 중요한 것으로 나타났다. 직업에 대한 자긍심과 직무 만족 그리고 장애인 재활전문가가 폭력에 노출되지 않도록 하는 직장문화의 조성과 클라이언트에 대한 인권 교육이 중요하다고 하겠다. 이러한 연구결과로 볼 때 장애인 재활전문가의 이직의도를 억제하기 위해서는 임금에 대한 만족도 제고와 처우개선뿐만 아니라, 근무환경 개선이 요구된다 할 수 있다.

• 국제학술발표논문집
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• The 6th International Conference on Construction Engineering and Project Management
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• pp.578-582
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• 2015

Lack of client involvement in construction of public projects has been identified as the main cause of many operational problems. Clients need to perform their roles and responsibilities effectively and efficiently at the right time and through the use of correct methods in order to have the optimum involvement required during all the construction project phases, namely, the planning, design, construction, handover, and operation and maintenance phase. This paper investigates the influence of clients' individual factors on their involvement in construction project delivery. A questionnaire survey was distributed to various government agencies of the Kingdom of Saudi Arabia (KSA). Explanatory Factory Analysis was performed to group nineteen individual factors. The factor analysis result suggests that the individual factors that can involve clients' involvement in construction projects can be grouped into five, which are: adequacy of knowledge and experience for decision making in the early stage of design; ability to communicate clearly; job satisfaction; personal skills; and expertise in design and construction.

• Journal of Information Technology Applications and Management
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• 제11권2호
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• pp.65-80
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• 2004

The primary purpose of this study is to investigate ASP (Application Service Provider) vendor attributes that affect ASP client satisfaction. From the relevant literature, ASP vendor attributes that might affect the ASP client satisfaction were derived from which the survey questions were formulated. The survey was conducted among the companies that have adopted ASP. Through the factor analysis of the survey results, the following vendor attributes - vendor's IT infra structure, service reliability, service flexibility, vendor stability, IS maturity, information sharing - were derived ; and the relationships between those attributes and ASP client satisfaction were explored. The result of this study revealed that IT infra, service flexibility, vendor stability are related to ASP client satisfaction. The customer satisfaction factors in the traditional outsourcing -- reliability, IS maturity, information sharing were proved to be not applied in ASP environment. This study provides ASP vendors with guidelines on how to improve their ASP strategies to satisfy clients. The results of this study can also be used by client companies as a decision basis for ASP vendor selection.

• 한국치위생학회지
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• 제3권2호
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• pp.209-220
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• 2003

The purpose of this study was to examine how clients who visited dental institutions perceived client services, what sorts of client services were provided to them and to what extent they were satisfied with them. It's ultimately meant to seek ways to enhance and enlarge client services. A survey was conducted on 379 residents who used dental institutions in Seoul and Gyeonggi provinces, and the findings of this study were as follows: 1. 64.6 percent of the people investigated weren't aware of client services, and 33.0 percent viewed them as part of medical services. 77.5 percent had grievances about dental institutions they'd ever used. 2. The biggest complaint was that the dental treatments they received weren't covered by the dental insurance. As for how to solve their grievances, the largest group of them told the employees of the dental institutions about their complaints or didn't use them again. When asked whether the dental institutions took any steps to get rid of their grievances, the greatest group replied they had no idea. and the second largest group answered they took no measure. 3. By age and educational level, those who were in their 60s and up and stopped at elementary school were best cognizant of client services. Among client service variables, they were most satisfied with how the employees handled their complaints, and as to overall satisfaction, their willingness to revisit ranked highest. 4. Concerning connections among client service awareness, service variables and overall satisfaction level, their awareness of client services had a positive correlational relationship with every service variable and satisfaction level. Among the service variables, prompt client services and employee attitude were positively correlated to overall satisfaction level, but service procedure, facilities and information services exercised little impact on that. 5. As for what factors affected their content with client services, their client service awareness was identified as one of the important factors to influence their use of dental institutions, the outcome of their visit and their willingness to revisit. The above-mentioned findings suggested that dental institutions should strengthen publicity activities to inform people of client services, and encourage them to express their grievances. In addition, they should take an immediate action to remove their complaints, and try to get a successful feedback to offer higher-quality medical services and customer-oriented services.

• 디지털융복합연구
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• 제11권12호
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• pp.353-359
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• 2013

웹 서비스의 검색방법은 기능적인 측면만 고려하여 사용자가 원하는 서비스 검색에 대한 한계가 있다. 본 연구에서는 기능적인 면을 고려한 웹 서비스에서의 문제점을 개선시키기 위해 웹 서비스의 WSDL과 매칭정보를 이용하여 기능적인 부분과 비 기능적인 면을 고려한 서비스 선정 방법을 제시한다. 본 연구에서는 웹 서비스 클라이언트들이 서비스 선정 시 클라이언트가 정의한 매칭정보를 만족하는 클라이언트 측면을 고려한 최적의 서비스 선정을 할 수 있도록 서비스 선정 방법에 대한 아키텍처와 선정 프로세스를 연구하고 웹 서비스 선정 프로세스에서 제공되는 기능적인 요구의 매칭뿐만 아니라 클라이언트 요구도 수용할 수 있는 매칭정보를 고려한 최적의 서비스 선정 방법을 연구한다. 본 연구에서는 제안한 매칭정보 추출 및 선정프로세스를 이용하여 사용자 중심의 비 기능적인 측면을 고려한 웹 서비스를 이용할 수 있어 사용자가 원하는 품질을 제공하는 서비스를 제공 받을 수 있도록 최적의 서비스를 제공 할 수 있다.

• 한국산학기술학회논문지
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• 제16권2호
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• pp.1045-1053
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• 2015

본 연구에서는 1990년대부터 2013년까지의 '소진'에 관련된 논문을 분석하여 메타분석을 하였다. 본 분석의 결과 소진에 영향을 미치는 요인으로는 근무경력, 업무환경으로서의 보상, 슈퍼비전, 승진, 직무자율성 요인과 클라이언트 관련요인인 클라이언트 문제의 심각성, 클라이언트 수의 적절성, 클라이언트와의 관계요인을 제외한 모든 변인에서는 유의미한 상관관계를 가지고 있었다. 또한 연령과 근무경력이 높을수록 사회복지사의 자기효능감과 감성지능, 사회적 지지가 높을 수록소진이 낮음을 알 수 있었다. 이러한 연구결과를 통하여 조직 내 외적인 환경뿐만 아닌, 서비스제공자의 소진방지를 위한 프로그램의 필요성이 제시된다.