• Proceedings of the Safety Management and Science Conference
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• 2009.04a
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• pp.429-438
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• 2009

In order to find out the customer requirements and to develop new products more effectively, the Kano model and QFD(Quality Function Deployment), AHP(Analytic Hierarchy Process) developed and applied. But, Many companies difficult to select the CTQ(Critical to Quality) of new product. Especially the life cycle of cell phone is very short. In this thesis, the Kano model and AHP(Analytic Hierarchy Process) for finding the CTQ(Critical to Quality) for customer satisfaction are suggested. It is explained and discussed with the example of cell phone.

• Proceedings of the Safety Management and Science Conference
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• 2010.04a
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• pp.359-369
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• 2010

In order to find out the customer requirements and to develop new products more effectively, the Kano model and QFD(Quality Function Deployment), AHP(Analytic Hierarchy Process) developed and applied. But, Many companies difficult to select the CTQ(Critical to Quality) of new product. Especially the life cycle of Digital Camera is very short. In this thesis, the Kano model and AHP(Analytic Hierarchy Process) for finding the CTQ(Critical to Quality) for customer satisfaction are suggested. It is explained and discussed with the example of Digital Camera.

• Journal of Information Technology and Architecture
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• v.10 no.3
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• pp.347-359
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• 2013

The quality control of data is important element in data usage activations and decision makings. This paper is on how to extract the major critical data by each institution or organization selves. It proposes a social network analysis as a way to extract a table of high influence degree from a dynamic meta-data. The proposed CTQ data extraction method using SNA proved the fact that it is possible to extract highly accurate CTQ data by scientific measures of three-dimensional approach to real business situations without professional technicians. It is a new way that will change the goings on CTQ data management in IT sector and will improve the quality management level of an organization when applied to the real world.

• Journal of the Korea Safety Management & Science
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• v.15 no.1
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• pp.231-239
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• 2013

This intensity is now on a global scale with countless universities across the globe competing for better services, programs and diplomas. For to counteract such a considerable change, in this paper CTQ(Critical to Quality) is extracted for the improvement of the education quality using QFD(Quality Function Development) in college. QFD is a structured approach to seek out voice of customers, understanding their needs, and ensure that their needs are met. First of all, the requirements of the customer are surveyed and analyzed, and then with these results the strategic alternatives are decided. In sequence, the importance and assessment ratings on the requirement of customers are surveyed. Finally, from the relation between the requirement of customers and the strategic alternatives the CTQ is extracted. The derived CTQ is reviewed and analyzed in detail. It'll have major positive effects on the competitiveness of college as well as the education quality of departments.

• Journal of Korean Society for Quality Management
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• v.33 no.2
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• pp.74-86
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• 2005

The project objectives, called critical-to-quality (CTQs) in six sigma, should be defined to faithfully reflect the customer requirements. The identification of such a set of CTQs, which is currently done using brainstorming in practice, is a challenging task. Notwithstanding the rapid growth of the six sigma literature, development of a systematic procedure for identifying CTQs has scarcely been addressed. This paper proposes a systematic method for generating CTQ candidates based on the given voice of the customer in the DFSS/C (Design for Six Sigma / Commercial) context. By providing a step-by-step procedure, the proposed method ensures that all the important CTQ candidates are identified and subjective judgments are minimally required. Hence, the shortcomings associated with the existing practice based on brainstorming can be effectively overcome. The unique characteristics of the proposed method are also demonstrated via a case study.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.23 no.60
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• pp.83-89
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• 2000

As customer's needs change rapidly in recent days, the evaluation scale about service quality is changing against the variation of the customer's needs. It is fact that the need of change which established evaluation ways about service quality rise more and more. 6-Sigma activity, called "most innovative management strategy in 20th Century", have many problems apply to service company. The important one between these problems is the problem about Critical To Quality(CTQ) Selection caused from the absence of more precise evaluation system. The objective of this study is the development of methodology for CTQ selection coincide to service company. It is the basic logic that the way to regard MOT mainly effects about total customer satisfaction index(CSI) as CTQ, after the development of the evaluation system based on MOT with customers. Also, the study focused on the case of department store progress to exhibit the reasonableness of this logic.

• Journal of Digital Convergence
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• v.13 no.5
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• pp.195-204
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• 2015

This paper CTQ(Critical to Quality) to draw, aim to derive a key quality factor reflects the customer's requirements by utilizing the QFD technique for sparkling water purifier device that combines the new module. Tasting participants, consumers and New Module device intended for developers who develop and conduct a survey and FGI (Focus Group Interview) VOC(Voice of Customer) to draw, drawn by the EC through the developer VOC and EC (Engineering Characteristic) and charts the relationship between the phases was prepared HOQ(House of Quality). Sparkling water purifier through the HOQ chart certain taste, sound, running water, CO2 cylinder replacement cycle, we obtain results that element is an important quality factors such as ease of use. These factors are closely related to each component regulators and Module device (mixing) associated with the taste of water, booster pumps, and deliver results that the solenoid is considered the most critical part.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2005.05a
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• pp.574-578
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• 2005

The project objectives, called critical-to-quality (CTQs) in six sigma, should be defined to faithfully reflect the customer requirements. The identification of such a set of CTQs, which is currently done using brainstorming in practice, is a challenging task. Notwithstanding the rapid growth of the six sigma literature, development of a systematic procedure for identifying CTQs has scarcely been addressed. This paper proposes a systematic method for generating CTQ candidates based on the given voice of the customer in the DFSS/C (Design for Six Sigma / Commercial) context. By providing a step-by-step procedure, the proposed method ensures that all the important CTQ candidates are identified and subjective judgments are minimally required. Hence, the shortcomings associated with the existing practice based on brainstorming can be effectively overcome. The unique characteristics of the proposed method are also demonstrated via a case study.

• Proceedings of the Safety Management and Science Conference
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• 2004.11a
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• pp.81-85
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• 2004

Companies adopted a program called Six Sigma, in order to make fundamental changes in the way the company operated to fulfill customers' expectations. Six Sigma reduces the occurrence of defects. This approach derives the overall process of selection the right projects based on their potential to improve performance metrics and selection and training the right people to get the business results. However, in the course of Six Sigma process steps, companies are in the face of problems. This study is to solve the problems using TP(Thinking Process) of TOC(Theory of Constraints). TOC is methodology for solving key problem in system which is called Constraints. Nowadays, its application is going to be wide and its concept is being implemented. In this paper, it is showed possibility of application TOC to Six Sigma.

• International Journal of Automotive Technology
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• v.6 no.6
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• pp.625-633
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• 2005

Vehicle drift was reduced using statistical six sigma tools. The study was performed through four steps: M (measure), A (analyze), I (improve), and C (control). Step M measured the main factors which were derived from a fishbone diagram. The measurement system capabilities were analyzed and improved before measurement. Step A analyzed critical problems by examining the process capability and control chart derived from the measured values. Step I analyzed the influence of the main factors on vehicle drift using DOE (design of experiment) to derive the CTQ (critical to quality). The tire conicity and toe angle difference proved to be CTQ. This information enabled the manufacturing process related with the CTQ to be improved. The respective toe angle tolerance for the adjustment process was obtained using the Monte Carlo simulation. Step C verified and controlled the improved results through hypothesis testing and Monte Carlo simulation.