Journal of the Korea Safety Management & Science (대한안전경영과학회지)

Korea Safety Management & Science (대한안전경영과학회)
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Extraction of CTQ for the Improvement of the Education Quality Using QFD in College

QFD를 이용한 전문대학 공학부 교육내실화 품질요소 도출

  • Park, Byoung-Tae (Dept. of Industrial & Systems Engineering, Myongji College) ;
  • Kim, Bok-Key (Dept. of Mechanical Engineering, Myongji College) ;
  • Kwak, Moon-Su (Dept. of Civil Engineering, Myongji College) ;
  • Lee, Eun-Soo (Dept. of Cadastral Administration, Myongji College)
  • 박병태 (명지전문대학 산업시스템경영과) ;
  • 김복기 (명지전문대학 기계공학과) ;
  • 곽문수 (명지전문대학 토목공학과) ;
  • 이은수 (명지전문대학 지적과)
  • Received : 2013.01.20
  • Accepted : 2013.03.15
  • Published : 2013.03.31
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Abstract

This intensity is now on a global scale with countless universities across the globe competing for better services, programs and diplomas. For to counteract such a considerable change, in this paper CTQ(Critical to Quality) is extracted for the improvement of the education quality using QFD(Quality Function Development) in college. QFD is a structured approach to seek out voice of customers, understanding their needs, and ensure that their needs are met. First of all, the requirements of the customer are surveyed and analyzed, and then with these results the strategic alternatives are decided. In sequence, the importance and assessment ratings on the requirement of customers are surveyed. Finally, from the relation between the requirement of customers and the strategic alternatives the CTQ is extracted. The derived CTQ is reviewed and analyzed in detail. It'll have major positive effects on the competitiveness of college as well as the education quality of departments.

Keywords

References

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