• 제목/요약/키워드: Business Process Performance

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Systematic Literature Review for HRD in Korea Franchise Business (국내 프랜차이즈 사업에서의 인적자원개발에 관한 체계적 문헌 고찰)

  • KIM, Eunsung;LEE, Sang-Seub
    • The Korean Journal of Franchise Management
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    • v.10 no.2
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    • pp.33-47
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    • 2019
  • Purpose - The purpose of this study is to classify and analyze existing studies from various angles through systematic literature review of how human resources development has been researched in the domestic franchise business. These studies are intended to suggest the direction in which human resource development research should be conducted in the future in the franchise business. Research design, data, and methodology - This study is based on systematic literature review methodology. It has gone through the process of subject language setting, literature search routing, search term selection, literature selection, literature classification and literature analysis. The systematic literature review identified 59 peer-reviewed dissertations and scientific journal publications on the subject of HRD in Korea franchise business. Result - This study analyzed by research methods, research industries, research population and dependent variable using the systematic review process. The literature studied in the 2000s mainly led to research on education and training of franchise employees in beauty franchise business. In the literature studied since 2010, human resources development was mainly studied in the supervisor in the restaurant franchise business, and in the study of competence rather than education and training. According to the research methods, statistical methods were mostly relatively simple, such as t-test or one-way distribution analysis until the 2000s, and after 2010, in-depth and structural studies using multiple return analysis, structural method analysis, path analysis, multi-dimensional scale analysis, AHP, etc were conducted. When classified by study dependant, early research until the 2000s focused on the study of education and training, which is an independent variable, on the satisfaction of education programs, job satisfaction, and immersion. On the other hand, studies conducted since 2010 have produced more complex results using various medium variants, and those related to management performance and relationship performance have been mainly studied, rather than the satisfaction of the education itself. Conclusions - While the domestic franchise business is expanding in terms of quantity, such as the number of franchises and franchises, the development in terms of quality for the joint growth of franchises and franchisees is still lacking. In order for the franchisee to continue to grow with each other, the franchisee must identify and develop their current performance or expected capabilities through capacity modeling at various targets and levels.

The Effect of Business Strategies and Competitive Environments on the Configuration of e-Biz Integration Policy Determinants (전략방향과 경쟁적 환경이 비즈니스 통합정책 결정요인 구성에 미치는 영향 분석)

  • Kim, Chulsoo;Han, Bong-Ho;Han, Bokwoo
    • Journal of Information Technology Services
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    • v.11 no.3
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    • pp.67-87
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    • 2012
  • These days, firms are focusing on the improvement of relationships with business partners. The supply chain integrations are taking critical role in improving the relationships with business partners. In accordance with the development of the IT technology, it became possible for firms not only to integrate inner parts of the organization, but also to integrate the company with other organizations in the supply chain, which is open system. Therefore, in e-Biz environments, it is imperative for firms to strengthen the core capacity through the supply chain integration, and to precisely determine the components of the determinants of e-Business integration which impact the firm performance. This study analyzed determinants that have impacts on business integration in IT capacity perspectives in competetive environments. We analyzed 163 domestic companies to find out many significant suggestive points. First, IT management capacity, process innovation capacity are adopted as determinants of differentiation and competetive edges against competing firms. Second, it is analyzed that the more the companies are in intensified competetive environment, the more likley that the innovation capacity and partner management capacity become the determinants of the business integration of the companies and that they pursue new market development strategy. Third, it is analyzed that the more the companies are in high demand fluctuation, the more likley that the innovation capacity becomes the determinants of the business integration of the companies, and that they pursue new market development strategy and operation efficiency strategy. Last, it is analyzed that the more the companies are Technology dependent, the more likely that IT management capacity and process innovation capacity become the determinants of business integration, and that they pursue new market development strategy and operation efficiency strategy. These results provide us the foundation that the determinants that we have analyzed can impact the supply chain integration strategies which take into account the competetive environments.

Integrating Balanced Scorecard and Analytic Hierarchy Process Techniques for Evaluating Corporate Performance

  • Sohn, Myung-Ho;Park, Sungbum;Lee, Heeseok
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2001.10a
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    • pp.111-115
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    • 2001
  • A good business performance measurement system is an effective tool io sustained growth in profits. Although interest in creating performance measurement models is widespread, a well-designed system is rare. To be successful in today's competitive environment, a performance measurement system should incorporate strategic success factors and contain financial and non-financial measuring index to carry out strategic management. In the 1990s, Kaplan & Norton introduced a concept called the Balanced Scorecard. The Balanced Scorecard supplements traditional financial measures with criteria that measured performance from three additional perspectives - those perspectives of customers, internal business processes, and learning and growth. This paper presents five measuring index criteria for each perspective. To calculate the relative priority for These measuring index, we investigate weights investigated by interviews with management consultant. Then, AHP method is employed for calculating priority weight. Our evaluation model may be referred to as the Balanced Analytic Hierarchical Performance Model(BAHPM) in the sense that the analytic hierarchical scheme, along with the AHP, is applied. The BAHPM is the first kind of analytical model to cover a wide variety of measures. In comparison with previous evaluation models, our model shows strengths in structural flexibility, ease of incorporating feedback, group evaluation capacity, participation promotion, sensitivity analysis, and computational simplicity. A prototype based on the BAHPM can be applied to various industry sectors.

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A Study on the Domestic Fisheries Industry's Managerial Performance Analysis using Data Envelopment Analysis (자료표괄분석을 활용한 국내 수산산업의 경영성과 분석에 관한 연구)

  • Chun, Dongphil
    • The Journal of Fisheries Business Administration
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    • v.48 no.1
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    • pp.1-16
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    • 2017
  • The fisheries industry has led the Korean economy, and has been achieving high-level position in the world. However, this industry meets aging, low growth and profit. In order to overcome this critical situation, it is needed to understand the overall status of industry. In industry level, most of previous researches focused on ocean industry rather than fisheries. In addition, scholars have been getting a lot of attention about fisheries cooperatives, fishing-ports, methods of fishery, and manufacturing process in fisheries sector. The aim of this research is analysis of domestic fisheries industry's managerial performance using data envelopment analysis(DEA) considering operating and scale view. Furthermore, the comparative analysis is performed by firm size, and industry type. In results, fisheries industry's managerial performance is not high, overall. In more detail, most of big size firms are under decreasing returns to scale(DRS) status. Fishery processing industry's performance is low, and fishery distribution industry has the best performance. This paper suggests that transferring operating capability from big firms to small firms, and policy supports and firm's activities should be accompanied for high-value added in fisher, and fishery processing industries.

The Effects of Corporate Governance Mechanisms on Firm Performance: Empirical Evidence from Vietnam

  • PHAN, Tu Anh;DUONG, Long Hoang
    • The Journal of Asian Finance, Economics and Business
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    • v.8 no.4
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    • pp.369-379
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    • 2021
  • This paper investigated the relationship between corporate governance mechanisms and firm performance in Vietnam. Based on a dataset of 101 HOSE-listed manufacturing firms, the results showed that CEOs' knowledge capability, gender diversity, and board size are positively associated with firm performance, whereas firm age is negatively associated. These findings suggested that firms should consider enlarging the boardrooms, but to a certain extent to avoid an inverse-U-shaped decline of performance; furthermore, firms should promote women executives' presence in a boardroom for it brings greater cultural-diversity benefits and inhibits information asymmetry. Contrary, the aging process impedes firms' growth. It depreciates their values in terms of total assets, so managers must review their assets' net value after each working year to avoid such a hardship. However, the thesis constrains itself since it did not treat the TMTs' knowledge capability equally as the CEOs' and completely excluded their treatment. Besides, it did not regard the effect of external governance mechanisms such as the supply-demand relationship, customer behavior, market imperfections, and market concentration due to data unavailability. Based on the main findings, several suggestions are set forth for firms and managers to enhance performance and minimize a poor governance mechanism's adverse consequence.

"The Power of Ethical Leader": The Influence of Job Insecurity on Organizational Performance, the Mediating Effect of Organizational Trust and Moderating Effect of Ethical Leadership ("윤리적 리더십의 힘!": 고용 불안정성이 조직 성과에 미치는 영향, 조직 신뢰의 매개 효과 및 윤리적 리더십의 조절 효과)

  • Kim, Byung-Jik
    • Asia-Pacific Journal of Business
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    • v.13 no.1
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    • pp.197-212
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    • 2022
  • Purpose - The current paper not only investigates the intermediating process of the association between job insecurity and organizational performance, but also tries to find a factor which mitigates the negative influence of job insecurity. Design/methodology/approach - By conducting structural equation modeling(SEM) analysis with survey data from 351 employees, this study tried to identify the mediating effect of organizational trust, as well as the moderating influence of ethical leadership in the job insecurity-organizational trust link. This paper built hypotheses that job insecurity decreases the level of employee's organizational trust, then the level of the employee's organizational trust would influence organizational performance. In addition, ethical leadership would function as a buffering factor between the association between job insecurity and organizational trust. Findings - This paper found that job insecurity had a negative influence on employee's organizational trust, and the employee's organizational trust had a positive influence on organizational performance. The ethical leadership mitigated the negative impact of job insecurity on organizational trust. Research implications or Originality - By empirically delving into the importance of ethical leadership and organizational trust to increase organizational performance, this paper may provide top management and leaders in an organization with important insights that they should adequately monitor and manage the level of ethical leadership and organizational trust.

Distribution Financial Performance of Corporate as an Impact of Green Accounting Regulation

  • Dwi ORBANINGSIH
    • Journal of Distribution Science
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    • v.21 no.10
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    • pp.77-84
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    • 2023
  • Purpose: This study aims to determine the impact of green accounting on the distribution of company financial performance. Green Accounting is seen as an accounting approach that considers the environmental impact of business activities and the distribution of financial performance which is expected to provide great benefits to the company. Research Design Data and Methodology: The population of this study is 168 manufacturing companies listed on the Indonesia Stock Exchange from 2018 to 2020. The research theory uses the Legitimacy Theory and the Shareholder Theory. Research data were analyzed using multiple regression models with purposive sampling. Green Accounting in this study uses environmental cost proxies using Return on Capital Employed (ROCE). Financial performance uses the Return on Equity (ROE) proxy. Results: research shows that the influence of green accounting can provide important input to operational managers in manufacturing companies in making decisions regarding environmental costs and environmental protection that will provide economic benefits for the company. In addition, these findings also clarify the great benefits of green accounting policies for a company's production process. Conclusion: Green Accounting has a long-term impact through the company's financial performance. Green Accounting can be the basis for companies in deciding whether to invest or not.

The Management Evaluation Key Performance Indicators of Korean Construction Firms (국내 건설기업 경영성과의 핵심성과지표 도출에 관한 연구)

  • Lee, Dong-Hoon;Kim, Seon-Hyung;Kwon, Gi-Deoc;Kim, Man-Ki;Kim, Sun-Kuk
    • Journal of the Korea Institute of Building Construction
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    • v.11 no.1
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    • pp.35-44
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    • 2011
  • Business performance measurement is used as an important tool to evaluate management performance, control human resources, and implement strategies. It can be measured simply in terms of finance including net profit, return on investment, and return on equity, but this is not sufficient because the performance outside of finance such as internal business process and informatization cannot be examined. Therefore this study defined a KPI(Key Performance Indicators) applicable to local construction companies ranked in the top 30 in construction capability, and also introduced differentiated results from the earlier studies by reflecting more realistic corporate management based on the existing studies and interviews with business experts.

The dominant Factors affecting the performance of Technology Start-ups in Technopark (테크노파크 입주 기술창업기업 성과 영향요인 연구)

  • 배창환;김병근
    • 산업혁신연구
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    • v.34 no.1
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    • pp.1-30
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    • 2018
  • This paper contributes to the literature by deepening our understanding on determinant factors of technology start-ups performance in Korea. This paper measures the impact of entrepreneur's characteristics, entrepreneurial orientation, innovation capabilities, and region innovation system support on firm performance. We collect data from surveys on technological start-ups in Technoparks. We have 85 respondents out of 810, and finally 70 data was used. Empirical results show that the entrepreneur's entrepreneurship education, need for achievement, firms' marketing capability, risktaking, proactiveness, rational innovation infrastructure, and support of the intermediate institute exhibit significant positive impact on business performance. Firms' risktaking also appears to moderate positive the relationships between firm's marketing capability and business performance. The firms' entrepreneurial orientation also moderates positively the relationships between R&D capability and business performance. This paper found that Technology-based Start-ups performance is determined by a complex process. It appears to be influenced by a variety of entrepreneurial and organization and environment perspectives. This paper also discusses Technopark's roles in technological start-ups performance.

Business Process Standardization of Information Flow for Science & Technology (과학기술 정보유통을 위한 업무 프로세스 표준화)

  • Kim, Sang-Kuk;Choi, Byeong-Seon;Lee, Myung-Sun;Kang, Mu-Yeong
    • The Journal of the Korea Contents Association
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    • v.7 no.12
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    • pp.231-237
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    • 2007
  • Recently, numerous government institutions and information service organizations have shown interests in employing ISO 9001 Quality Management System(QMS) to increase their organizational performances. However, due to the gap between the system requirements and the process oriented goals in reality, they have not been able to merit from the ISO 9001 QMS. So, Korea Institute of Science and Technology Information(KISTI) has been designed a process oriented system by incorporating the process analysis results into the existing ISO 9001 system requirements for enhancing organizational competitiveness and promoting productivity through a process standardization. As a result, KISTI has been ISO 9001:2000 certificate in November 11, 2003. And we obtain a improvement of customer satisfaction and efficiency of work, reduction of work processing time using KQMS.