• Proceedings of the Korean Society for Information Management Conference
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• 1996.08a
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• pp.93-96
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• 1996

디지탈도서관은 전세계적인 도서관 및 상업적 정보에 대한 접근과 이들 정보의 전달을 제공해 주는 전자 네트워크를 통해 도서관의 자료 및 정보 서비스 그리고 다른 정보원에 대한 원격 접근의 개념으로 앞으로 다가올 미래의 도서관의 모습이 될 것이다. 본 연구는 디지탈 도서관의 출현으로 인해 전통적인 참고서비스에 대한 역할 변화가 있을 것으로 보고 이에 대한 대안으로서 전자참고서비스를 논하고자 한 것이다.

• Journal of the Korean Society for Library and Information Science
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• v.46 no.1
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• pp.119-139
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• 2012

Due to the inferior condition of local library reference service, an air of indifference about users, and the increase in Internet resources, cooperative reference service in domestic libraries tend to be stagnant. The increase in Internet resources was reconsidered, aside from traditional library reference service, based on question and answer service. It shed new light on the importance of indirect service, which is focused on reliable knowledge base construction. This study analyzed cooperative reference service, which is managed by the Japanese Diet library that pursued indirect service contrary to ours. Based on that, it suggested a new takeoff possibility for Korean cooperative reference service.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.14 no.2
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• pp.159-178
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• 2003

Electronic reference service was defined as reference service designed for remote users and identified by a specific link from a library' website. This study examined whether academic libraries deliver web-based electronic reference services to remote users. Particularly, four types of electronic bulletin board services, free bulletin board, FAQ, Q＆A and reference question-response service were measured in terms of 8 types of questions and 12 contents of questions. The result showed that there was few differences among 4 services. Guidelines for effective use of electronic bulletin board services in academic libraries were suggested: standardization of service names, easy access to menu services, definition of each menu, search function for contents and standard web forms.

• Journal of the Korean Society for Library and Information Science
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• v.32 no.2
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• pp.35-54
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• 1998

This study intended to examine and analyze current status of CD-ROM use in reference and information service in major university libraries. 66 university libraries with holdings of over 200,000 were selected throughout the country, and questionnaires were sent out by mail for data collection. Current status of CD-ROM use, some issues and problems on CD-ROM searching by reference librarians and users, and future trends of CD-ROM use were examined. Few suggestions were made for the effective CD-ROM use in reference and information service.

• Proceedings of the Korean Society for Information Management Conference
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• 2004.08a
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• pp.141-145
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• 2004

Help-Desk 서비스는 도서관 현장에서 사서가 이용자와 직접 대면하는 서비스로 이용자가 도서관을 이용할 때 일어나는 커뮤니케이션이다. 이는 최초의 지식관리활동이다. 이용자의 요구에 따라다양하게 제공되고 발생되는 Help-Desk 서비스는 이용자 질문-해답서비스, 이용자 교육서비스, 참고정보서비스, 전자우편서비스, 전자게시판, 개인정보관리, SDI, 공개자료, 교수연구지원서비스 등이다. 이 연구는 국내 대학도서관의 Help-Desk 서비스 실태를 조사·분석하여 사서와 이용자 사의의 바람직한 지식관리유형으로서 Help-Desk 지식관리를 제시하고자한다.

• Journal of the Korean Society for information Management
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• v.2 no.1
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• pp.70-95
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• 1985

The purpose of the present study is to verify the two hypotheses: (1) Online services are fundamentally automated versions of the reference services. Accordingly there will be a major impact on reference services when Online service is introduced into the traditional library environment. The chief impact will be that the use of data bases retrieval service supplements and improves the traditional reference service when Online service is coordinated with the traditional reference service. and is fully incorporated into the existing user service areas. (2) The availability of data bases retrieval service will make it possible for the first time for the reference services to offer substantial search services of any kind resources limited to the printed sources. In light of such circumstances, libraries would provide better service to their users and greatly increase the productivity of reference librarians. There will be also the recognition that a result of an improved professional image for reference librarians and the library heightens user interest. This change may be translated into increased usage of library services generally. To achieve the purpose, 4 Research Libraries adopted Online retrieval from DIALOG's data bases-searching and reference services available in-house were chosen.

• Journal of the Korean Society for information Management
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• v.16 no.3
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• pp.31-48
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• 1999

This study examines the access points for electronic reference service system displayed on the home pages of academic libraries. Library home pages of national/public and private universities were examined, and these were classified into three groups according to the methods of displaying access points on the homepages. The advantages and disadvantages of each group were discussed and some suggestions were made for the user-friendliness and accessibility for the electronic reference service.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.2
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• pp.261-289
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• 2004

There are very few studies on the guidance service which is one of the important reference and information service function in the library. During the last decades, Readers' Advisory Service has become one of the most interesting and demanding function in many Public libraries of the western world. This paper Introduces the background theory of Readers' Advisory Service and the basic skills for readers' advisors. Library managers and library schools can get ideas from this paper in planning reading programs for adult library users and training programs for library staff and LIS students.

• Journal of Information Management
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• v.28 no.3
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• pp.21-45
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• 1997

The objective of this study is to build up an electronic reference service system specifically in the field of nuclear. Comparing with a library service system, this on has some advantages in that users can obtain information services through the network without spending much time and labor in visiting the library in person. A questionnaire was inquired for 300 researchers to get useful information for the building of the system. This system was proved to be useful by users.

• Journal of Korean Library and Information Science Society
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• v.39 no.2
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• pp.355-373
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• 2008

The purpose of this study is to find out user's information needs in public libraries based on websites. The data were collected from the user's plaza in public libraries websites. To identify the user's information needs, the works in the public libraries including acquisition, information services, circulation, digital library, reading room, reference services were analyzed.