• Journal of the Korean Society for Library and Information Science
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• v.32 no.2
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• pp.35-54
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• 1998

This study intended to examine and analyze current status of CD-ROM use in reference and information service in major university libraries. 66 university libraries with holdings of over 200,000 were selected throughout the country, and questionnaires were sent out by mail for data collection. Current status of CD-ROM use, some issues and problems on CD-ROM searching by reference librarians and users, and future trends of CD-ROM use were examined. Few suggestions were made for the effective CD-ROM use in reference and information service.

• Journal of Korean Library and Information Science Society
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• v.39 no.2
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• pp.355-373
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• 2008

The purpose of this study is to find out user's information needs in public libraries based on websites. The data were collected from the user's plaza in public libraries websites. To identify the user's information needs, the works in the public libraries including acquisition, information services, circulation, digital library, reading room, reference services were analyzed.

• Journal of Korean Library and Information Science Society
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• v.38 no.4
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• pp.299-323
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• 2007

This study investigates both arbitrariness and misrepresentation in the terminology of Korea's LIS field with an example of the term 'information services.' The focus is on analyzing the differences in the Term's history and theoretical base between American LIS field and Korea's. Discussed in details are the popularity and usage of the Term in Korea's LIS field and libraries. The ultimate intention of this study is to motivate the Korea's LIS scholars to endeavor for theoretical accomplishments with regard to 'information services,' which can justify the change of term from 'reference services' to 'information services.'

• Journal of Korean Library and Information Science Society
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• v.36 no.2
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• pp.241-262
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• 2005

This study examines current state of digital reference service on the homepage of university library in Korea. Among 236 university libraries. only $36.9\%$ (87) provide digital reference services. Digital reference services was weak as face-to-face reference services in Korea. Based on the research finding, revealed current state and related problems, and a few suggestions are provided for digital reference service system.

• Journal of the Korean Society for Library and Information Science
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• v.48 no.1
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• pp.329-343
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• 2014

This research investigated the effects of university library users' use patterns and their recognition of service benefits on the magnitude of service value assessments derived from users' statements using contingent valuation method (CVM). Library users' use patterns were operationalized by the number of library visits, library website visit counts and the degree of dependence on their own libraries. User benefits variables were measured by the level of satisfaction on the benefits of library use for teaching & instruction, research & writings, and employment & external activities. University library services were divided into circulation, journal articles (domestic & foreign), reference service, user education, reading room service and WTPs for each service were measured. The results from hypotheses testing show that the number of library visits affect WTP amounts for circulation, foreign article use, reference service and user education. The degree of library dependence seems to affect WTP amounts for circulation and user education. With regards to the hypotheses related to the recognition of library service benefits, the degree of satisfaction for teaching & instruction benefits seems to affect WTP amounts for reading room use.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.12 no.1
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• pp.101-115
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• 2001

The library information service which uses a web is active. But users feel difficulty to use library homepage's content, because many content are accumulated in the library homepage very rapidly. So users want to be customized and personalized the various content which it provides from library home page. The MyLibrary is founded in customization and personalization of library's content. This MyLibrary is suitable for large library. But the MyLibrary can be used as the tool for digital reference service.

• Journal of the Korean Society for information Management
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• v.31 no.4
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• pp.7-28
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• 2014

This study analyses the questions addressed to the collaborative digital reference service run by the National Library of Korea. The data consist of 661 question entries to the 'Ask a Librarian' service during first 6 months in 2014. Each entry includes average 1.17 questions, and 77.82% of the total questions are real reference in nature. Questions are analyzed by classification division, context of the questioner, desired end product, activities of librarians, and the resources used to respond them. Each category is subdivided and analyzed in detail. Results revealed interesting findings and problems, and suggestions for further endeavor are provided.

• Journal of the Korean Society for Library and Information Science
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• v.38 no.2
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• pp.261-289
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• 2004

There are very few studies on the guidance service which is one of the important reference and information service function in the library. During the last decades, Readers' Advisory Service has become one of the most interesting and demanding function in many Public libraries of the western world. This paper Introduces the background theory of Readers' Advisory Service and the basic skills for readers' advisors. Library managers and library schools can get ideas from this paper in planning reading programs for adult library users and training programs for library staff and LIS students.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.20 no.4
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• pp.51-65
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• 2009

This study attempted to investigate users' information needs in an educational research library, which delivers web-based digital reference services to library users, by analyzing reference questions asked by remote users. A total of 242 questions from two electronic bulletin boards was examined in terms of 6 types of questions asked and 23 subareas of education. The study found that 56.1% of reference questions on the library bulletin board were pure reference questions in curriculum, textbooks and teaching & instruction. Suggestions for effective use of digital reference services were made: easy access to menu services, use of web forms, development of digital reference systems providing search functions and response functions.

• Journal of the Korean hospital association
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• v.21 no.4 s.193
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• pp.51-56
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• 1992

본 조사는 일본 총리부에서 1987년에 조사하였던 의료서비스에 관한 설문조사결과이다. 이의 내용이 우리나라 병원서비스에도 참고가 될 것으로 여겨 소개하고자 한다.-역자주-