• Knowledge Management Research
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• v.24 no.4
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• pp.43-61
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• 2023

Businesses recognize the importance of empathy among members for achieving organizational goals. Accordingly, they have developed and implemented communication programs aimed at enhancing mutual understanding between the MZ generation and the older generation. However, recent communication programs conducted by businesses differ in that they involve compulsory participation driven by the organization. This study sought to empirically examine their effectiveness. Data was collected from 697 participants in communication programs to validate the proposed research model, which was empirically tested through regression analysis. The results of the analysis confirmed the effectiveness of communication programs even in non-voluntary situations and highlighted intergenerational perception differences. The findings of this study emphasize the significant role of communication and empathy within organizations. Consequently, they have impacted the development of communication strategies and culture within organizations, and are expected to provide theoretical and practical insights valuable to researchers and practitioners interested in intergenerational perception differences from a knowledge management perspective.

• Journal of the Korea Convergence Society
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• v.8 no.6
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• pp.147-152
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• 2017

This study was attempted to grasp the convergence relationship between nurse 's communication ability, emotional labor and organizational commitment. For this purpose, 106 nurses working at university hospitals were collected from August 1, 2016 to August 15, 2016. Communication skills were measured by Kim & Woo 's communication ability measurement tool, emotional labor was measured by Morris & Feldman' s tool, and organizational commitment was developed by Mowday et al. Data were analyzed by t-test, ANOVA, and Pearson's correlation. The results showed that the communication ability differed according to age (F = 5.78, p = 0.004), marital status (t = -4.06, p <0.001) and position (t = -5.35, p <0.001). There was a statistically significant correlation between communication ability and organizational commitment (r = 0.293, p = 0.002). This result suggests a convergence implication on the provision of basic data to improve organizational commitment of nurses in nursing practice field.

• Journal of Digital Convergence
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• v.17 no.3
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• pp.439-448
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• 2019

The purpose of this study was to investigate factors affecting the pros and cons of 'Jol-hon' among workers. For this purpose, 288 workers were surveyed in Chungnam area. The main result are as follows. First, there were positively significant correlation among a hope, growth mindset, and organizational communication. Second, according to the discrimination analysis, the lower the age, the unmarried, the lower the hope, and the lower the organizational communication, the more favorable the 'Jol-hon'. In the case of married persons, there was no difference between the groups favoring and rejecting 'Jol-hon'. In the case of unmarried people, the lower the organizational communication, the more favorable the 'Jol-hon'. Finally, this study will present the theoretical basis for studying 'Jol-hon' in the future and suggest the policy implications to solve middle and senior couple problems.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.7
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• pp.569-578
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• 2017

The purpose of this study is to investigate the effects of informational diversity-sensitive orientation on employee attitudes, focusing on the moderating effects of communication. Recently, diversity within organizations has intensified and the importance of diversity management within organizations is increasing. Diversity studies have focused on the variance of objective diversity characteristics, and have provided mixed results. In order to overcome limitations in the research, this study focuses on members' perception of diversity. To this end, the variable of informational diversity-sensitive orientation(IDSO) was used. Sample data is derived from 301 surveys of employees in firms located in South Korea. Results show that informational diversity-sensitive orientation(IDSO) had a positive effect on job satisfaction and organizational commitment. Regarding the moderating effect of communication, a positive moderating effect was exhibited only in co-worker communication, and differential influence derived from communication type. Based on the analysis results, we discuss research implications and directions for future research.

• The Journal of Society for e-Business Studies
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• v.18 no.2
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• pp.131-152
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• 2013

The purpose of this study is to investigate the effects of communication using Facebook on perceived organization culture and emotional labor perceived by members. Data were collected from 101 office workers for a quasi-governmental organization located in Seoul. The findings of this study can be summarized as follows: the usage of Facebook as a communication tool within an organization had positive effects on the clan culture, adhocracy culture, hierarchy culture, and market culture. Also it had positive effects on frequency and variety of emotional display. This is the first empirical study focused on the emotional labor for office workers, and the findings of this study will provide an insight to design and develop an efficient communication method within organization.

• Management & Information Systems Review
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• v.37 no.3
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• pp.83-113
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• 2018

The purpose of this study to empirically examine a smart work investment and job performance by change resistance. Firstly, There investigates mediating role of the communication between the smart work investment and the job performance. Secondly, It will identify the job productivity differences through a level of organizational change resistance that reduced smart work investment. The smart work is to provide the flexibility of time and location and is a working method to improve a work productivity of organization members. The introduction of smart work means the adoption of new organizational culture, institution and technology and requires a novel change of a custom and pattern on existing organization culture and institution because of transformation form of communication and collaboration. The method of this study adopts a structural equation model to test a mediating effect of communication and a moderating effect of change resistance level. This model confirms whether smart work investments provide a positive impact on communication and organizational productivity. In addition, I will classify a change resistance level of smart work by cluster analysis and then check a critical path difference of job productivity between each group. As a result, The organizational IT, institution and culture on the smart work investment appeared to important influencers in communication and also had a direct influence of individual performance. Also, The three independent variables of smart work investment have an indirect influence of individual and organizational performance through communication mediating variables. However, the organizational IT and institution as independent variables do not provide direct influence of organization performance. Nevertheless, two independent variables of organizational IT and institution have an indirect influence the organization performance through communication mediating variables. As a result of confirming a productivity of three groups on organization resistance, there was a difference the individual and organizational performance among groups. The low-level group of organizational resistance showed high coefficient value of performance compared to other groups. The group analysis implications, The smart work investment appeared significantly to revise the institution first, build culture secondly and advanced technology lastly. The theoretical implication from this study contributes an extension of social science theory through socio-technical systems, institution, culture, change resistance and job performance based on smart work. The practical implications explain the smart work success in step-by-step investment rather than radical investment as level management of change resistance. In future research, the smart work performance between private and public firms will analyze a difference of the organizational culture, institution, technology and performance.

• Journal of Digital Convergence
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• v.19 no.1
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• pp.285-293
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• 2021

Politics and conflicts within organizations are natural phenomena found in any type of organization, affecting organizational outcomes and output variables. Nevertheless, there are not many previous studies on politics and conflict within nursing organizations. Therefore, in this study, we would like to analyze how the internal politics and conflicts, which have been excluded from the previous studies related to nursing organizations, affect the quality of communication between nurses. Data were collected from 310 nurses in an university hospital. Using SPSS21, the data were analyzed by descriptive statistics, Pearson's correlation analysis, and multiple regression analyses. As results of the analyses, the organizational politics and relationship conflict have negative effect on the quality of vertical and horizontal communication, and task conflict has a positive effect on them. Organizational politics and relationship conflict have negative effects on quality of formal communication. Organizational politics and conflicts did not significantly affect the quality of informal communication. These results suggest that active, managerial efforts should be executed to overcome the negative effects of organizational politics and emotional conflicts among nurses. Furthermore, empirical research on organizational politics and conflicts within nurses organizations should be expanded.

• The Journal of the Korea Contents Association
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• v.16 no.12
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• pp.281-290
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• 2016

The purposes of this study were to check the effects of positivity and family communication on organizational commitment among long-term professional soldiers and examine the mediating effects of self-efficacy between them. For those purposes, the study conducted a survey with 241 long-term professional soldiers after getting an approval for cooperation from army, navy, air force, and marine units for research on professional soldiers from Ministry of National Defense in 2015. Collected data were treated with the SPSS 21.0 and AMOS 21.0 programs to analyze the relations. The findings were as follows: first, the organizational commitment of long-term professional soldiers had positive correlations with their positivity, family communication, and self-efficacy. Secondly, the study conducted analysis by taking into consideration all the variables affecting their organizational commitment and found that the fitness of measuring and structural models was good, that their positivity and family communication had positive impacts on their organizational commitment, and that their self-efficacy had partial mediating effects between them. Based on those findings, the study proposed effective implications for the organizational commitment of professional soldiers.

• 한국노년학
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• v.36 no.4
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• pp.1025-1036
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• 2016

The purpose of this study is to explore the relationship between communications satisfaction and service quality perceived by the case managers in the long-term care institutions. For this, multiple regression analysis was conducted for the 104 case managers who were selected from the 48 long-term care institutions in Seoul metropolitan city and Kyungki province. The results showed that the communication satisfaction of care mangers was statistically significant variable in predicting the level of service quality. Based on the results, several practical implications were provided.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.14 no.10
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• pp.4935-4942
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• 2013

The purpose of this study is to verify the effects of hospital employees' communication satisfaction on their perceived organizational effectiveness. Four research hypothesis are established for the purpose of this study. The subject of this study were 473 employees who were working at 10 general hospitals in Korea. The survey was done with structured questionnaire from January 3 to February 8, 2013. The results of stepwise regression analysis show that hospital employees' communication satisfaction positively affected organizational effectiveness. Interaction effects between employees' communication satisfaction and work types had stronger effect on organizational growth than organizational stability. It can be pointed out as an important issue that communication satisfaction score of medical support occupation is the lowest level(3.11 points out of 5 points). If hospitals want an integration of organization, it is required to develop method or skill to increase communication satisfaction among employees.