Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
권호 표지
DOI QR코드

DOI QR Code

The Convergence Relation of Communication, Emotional Labor, and Organizational Commitment among Nurse

간호사의 의사소통능력, 감정노동, 조직몰입 간의 융합관계

  • Received : 2017.05.09
  • Accepted : 2017.06.20
  • Published : 2017.06.28
Download PDF
⟨ Previous Next ⟩

Abstract

This study was attempted to grasp the convergence relationship between nurse 's communication ability, emotional labor and organizational commitment. For this purpose, 106 nurses working at university hospitals were collected from August 1, 2016 to August 15, 2016. Communication skills were measured by Kim & Woo 's communication ability measurement tool, emotional labor was measured by Morris & Feldman' s tool, and organizational commitment was developed by Mowday et al. Data were analyzed by t-test, ANOVA, and Pearson's correlation. The results showed that the communication ability differed according to age (F = 5.78, p = 0.004), marital status (t = -4.06, p <0.001) and position (t = -5.35, p <0.001). There was a statistically significant correlation between communication ability and organizational commitment (r = 0.293, p = 0.002). This result suggests a convergence implication on the provision of basic data to improve organizational commitment of nurses in nursing practice field.

본 연구는 간호사의 의사소통능력, 감정노동, 조직몰입 간의 융합관계를 파악하기 위해 시도되었다. 이를 위해 대학병원에서 근무하는 간호사 106명을 대상으로 2016년 8월 1일부터 8월 15일까지 자료를 수집하였다. 의사소통능력은 Kim & Yu의 의사소통능력 측정도구를, 감정노동은 Morris & Feldman의 도구를, 조직몰입은 Mowday 등이 개발하고 Lee가 요인 분석한 도구를 사용하여 측정하였다. 자료는 t-test, ANOVA, Pearson's correlation으로 분석하였다. 연구 결과, 의사소통능력은 나이(F=5.78, p=0.004), 결혼여부(t=-4.06, p<0.001), 직위(t=-5.35, p<0.001)에 따라 차이가 나타났으며, 의사소통능력과 조직몰입 간에 유의한 상관관계가 있는 것으로 나타났다(r=0.293, p=0.002). 본 결과는 간호실무현장에서 간호사의 조직몰입을 향상시키기 위한 기초자료 제공에 대한 융합적 함의를 제안한다.

Keywords

References

  1. S. H. Yang, K. S. Jang, H. Y. Park, "Effects of Clinical Nurse's Intentional Nursing Rounds on Patient Needs and Satisfaction", Journal of Health Informatics and Statistics, Vol. 40, No. 1, pp. 87-100, 2015.
  2. S. I. Im, J. Park, H. S. Kim, "The Effects of Nurse's Communication and Self-Leadership on Nursing Performance", Korean J Occup Health Nurs, Vol. 21 No. 3, pp. 274-282, 2012. https://doi.org/10.5807/kjohn.2012.21.3.274
  3. E. A. Seo, K. M. Park, B. S. Lee, "Relations between the Types of Communication and Job Satisfaction and Nursing Performance in Staff Nurses", Journal of Korea Community Health Nursing Academic Society, Vol. 17, No. 2, pp. 317-332, 2003.
  4. Y. K. Yang, "A Study on Burnout, Emotional Labor, and Self-efficacy in Nurses", Journal of Korean Academy of Nursing Administration, Vol. 17, No. 4, pp. 423-431, 2011. https://doi.org/10.11111/jkana.2011.17.4.423
  5. H. S. Lee, J. K. Kim, "Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses", Journal of Korean Academy of Nursing Administration, Vol. 16, No. 4, pp. 488-496, 2010. https://doi.org/10.11111/jkana.2010.16.4.488
  6. D. H. Hwang, S. Eom, "The Convergence Influence of Emotional Labor of Clinical Dental Hygienist Working on Job Stress -Focused on Mediating Effects of Self Esteem-", Journal of the Korea Convergence Society, Vol. 7, No. 6, pp. 67-74, 2016. https://doi.org/10.15207/JKCS.2016.7.6.067
  7. M. K. Shin, H, L, Kang, "Effects of Emotional Labor and Occupational Stress on Somatization in Nurses", Journal of Korean Academy of Nursing Administration, Vol. 17, No. 2, pp. 158-167, 2011. DOI:http://dx.doi.org/10.11111/jkana.2011.17.2.158
  8. M. H. Kang, M. J. Kwon, S. Y. Youn, "Self-efficacy, Nursing Organizational Culture and Emotional Labor in Clinical Nurses", Korean J Occup Health Nurs, Vol 21, No 3, pp. 266-273, 2012. https://doi.org/10.5807/kjohn.2012.21.3.266
  9. Y. S. Yang, Y. H. Kang, "CU New Nurses' Job Stress, Job Satisfaction, Organizational Commitment and Turnover Intention", Nursing Science, Vol. 25, No. 2, pp. 47-58, 2013.
  10. P. L. Chang, Y. C. Chou, F. C. Cheng, "Career Needs, Career Development Programs, Organizational Commitment and Turnover Intention of Nurses in Taiwan", Journal of Nursing Management, Vol. 15, pp. 801-810, 2007. https://doi.org/10.1111/j.1365-2934.2007.00772.x
  11. S. H. Lee, J. Y. Park, K. M. Lee, E. H. Shin, J. M. Park, H. A. Nam, S. B. Noh, "The Convergence Effects of Commitment of Organization and Positive Psychological Capital in Nurse on Burnout", Journal of Digital Convergence, Vol. 14, No. 6, pp. 335-345, 2016. https://doi.org/10.14400/JDC.2016.14.6.335
  12. S. H. Jin, J. H. Kim, "Influence of Resilience and Perceived Individual and Organizational Support on Organizational Commitment among Hospital Nurses", Journal of Digital Convergence, Vol. 15, No. 5, pp. 293-303, 2017. https://doi.org/10.14400/JDC.2017.15.5.293
  13. K. E. Dilbeck, J. C. McCroskey, "Socio-communicative Orientation, Communication Competence, and Rhetorical Sensitivity", Human Communication, Vol. 12, No. 3, pp. 255-266. 2009.
  14. Y. K. Kim, J. P. Yu, "A Study on Verbal and Non-verbal Communication of Medical Service Provider", Journal of the Korea Service Management Society, Vol. 9, No. 1, pp. 225-258, 2008. https://doi.org/10.15706/jksms.2008.9.1.010
  15. S. H. Kim, Nurses' communication, trust in nurses, and satisfaction of nursing service perceived by inpatients. Seoul National University, Master's thesis, 2012.
  16. J. A. Morris, D. C. Feldman, "The Dimension, Antecedents and Consequences of Emotional Labor", Academy of Management Review, Vol. 21, No. 4, pp. 986-1010, 1996. https://doi.org/10.5465/amr.1996.9704071861
  17. M. J, Kim, "Effect of the Hotel Employee's Emotional Labor upon the Job-related Attitudes", Korea Journal of Tourism and Hospitality Research, Vol. 21, No. 2, pp. 129-141, 1998.
  18. R. T. Mowday, L. W. Poeter, R. M. Street, "The Management of Organization Commitment", Journal of Vocational Behavior, Vol. 14, pp. 224-247. 1979. https://doi.org/10.1016/0001-8791(79)90072-1
  19. M. H. Lee, Relationship between organization culture types and organizational effectiveness in hospitals, Chungnam National University, Ph.D. thesis, 1998.
  20. I. S. Im, J. Park, H. S. Kim, "The Effects of Nurse's Communication and Self-leadership on Nursing Performance", Korean J Occup Health Nurs, Vol. 21, No. 3, pp. 274-282. 2012. https://doi.org/10.5807/kjohn.2012.21.3.274
  21. J. H. Park, S. K. Chung, "Influence of Emotional Labor, Communication Competence and Resilience on Nursing Performance in University Hospital Nurses", Journal of the Korea Academia-Industrial Cooperation Society, Vol. 17, No. 10, pp. 236-244, 2016. https://doi.org/10.5762/KAIS.2016.17.10.236
  22. S. H. Kim, M. A. Lee, "Effects of Emotional Labor and Communication Competence on Turnover Intention in Nurses", J Korean Acad Nurs Admin, Vol. 20, No. 3, pp. 332-341, 2014. https://doi.org/10.11111/jkana.2014.20.3.332
  23. K. H. Kang, Y. H. Han, S. J. Kang, "Relationship between Organizational Communication Satisfaction and Organizational Commitment among Hospital Nurses", J Korean Acad Nurs Admin, Vol. 18, No. 1, pp. 13-22, 2012. https://doi.org/10.11111/jkana.2012.18.1.13
  24. K. S. Yoon, "A Convergence Study on the Relationship among Job Rotation, Verbal Abuse and Organizational Commitment of Perioperative Nurses", Journal of the Korea Convergence Society, Vol. 7, No. 3, pp. 131-141, 2016. https://doi.org/10.15207/JKCS.2016.7.3.131