• Korean Journal of Social Welfare Studies
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• v.47 no.3
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• pp.187-221
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• 2016

This study examines determining factors of effectiveness and satisfaction of Veteran Medical Service Delivery System. Especially, the association between the relevant variables of the effectiveness of the Veteran Medical Service Delivery System and the variables of the satisfaction from the perspective of beneficiaries was studied. Multi-level analysis was utilized to separate results of the evaluation of effectiveness in organizational-level and the evaluation of satisfaction in individual-level. This study tests key posited hypothesis by using survey data collected from 5 medical center of country(Seoul, Busan, Daejeon, Daegu, Gwangju). In terms of the result of the hypothesis testing on the effectiveness variable, integrity(${\beta}=.156$), accountability(${\beta}=.376$, financial sufficiency(${\beta}=.109$), and adequacy (${\beta}=.367$) are the determinants among various factors in evaluating veteran medical service delivery system, statistically reflecting the perception of directors of the veteran medical service delivery facilities on effectiveness. In other word, professionalism variable(${\beta}=0.99$) and effectiveness variable(${\beta}=-1.09$) are statistically reflecting the perception of directors of the beneficiaries satisfaction with employee. The findings suggests that the theoretical and practical implications will improve Effectiveness and Satisfaction of Veteran Medical Service Delivery System.

• Culinary science and hospitality research
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• v.18 no.1
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• pp.199-212
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• 2012

Recently, the government, academia and the food service industry have keen interest in tbe globalization of traditional Korean food. The purpose of this study is to find out the impact of service quality on customer satisfaction and management performance. Korean food restaurants and 188 customers living in Ulsan area were the subjects of empirical analysis. So as to achieve the research purpose, we conducted factor analysis, reliability analysis, multiple regression analysis, correlation analysis and frequency analysis through SPSS 12.0 program. The analysis results are as follows. There are 3 factors in the service quality of a Korean restaurant. Customer satisfaction and management performance are drawn as one factor. The correlation analysis among the service quality factors, customer satisfaction and management performance show that they all have positive (+) correlations. Regarding the service quality of a Korean restaurant, the physical environment has the biggest impact, followed by human service and convenience. Regarding the service quality of a Korean restaurant, human service and the physical environment have a significant impact on management performance. Satisfaction of customers who visited Korean restaurant has a significant impact(p<0.001) on management performance.

• Proceedings of the Korean Society for Information Management Conference
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• 2014.08a
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• pp.183-186
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• 2014

본 연구는 대학도서관 내 학생근로자를 인적자원의 요소로서 접근하여 그들의 업무 현황 및 영역을 파악하고, 발전적인 활용방안을 모색해보고자 하였다. 이를 위해 수도권 대학도서관을 대상으로 전화 및 이메일을 통한 설문지법으로 학생근로자의 업무 실태를 조사하였다. 연구 결과, 대학도서관에서의 학생근로자는 도서관 업무의 전반적인 분야에서 점차 중요한 인적자원으로 활용되고 있어 체계적인 관리의 필요성이 증대되고 있었다. 또한, 일부 대학도서관에서는 학생근로자의 전공 및 우수한 재능을 업무영역에 활용한 사례가 있으며, 이러한 학생근로자의 특화된 업무 영역을 적극적으로 개발한다면 도서관 서비스의 질적 향상을 기대해 볼 수 있을 것이라 생각한다.

• Journal of Information Management
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• v.43 no.4
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• pp.143-167
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• 2012

In this study, survey analysis was conducted to determine the demands of science & technology information service by the groups of users. The questionnaire was composed of the need for 20 services in the science & technology information, the need for personal information to people-to-people exchanges, and information that can be shared with others. KOSEN users 1,013 people participated in the survey, and the analysis of variance was conducted depending on institution, profession, final degree and the age of the respondents. Results of frequency analysis, there were in high demands for trend analysis, papers, research reports, patents, knowledge queries, project announcements, jobs, experimental methods, information society and study abroad/Post-doc information, and all services except mentoring, community and blog were appeared to have the significant differences depending on the groups of users. Also the personal information deemed to be necessary for interaction with others was resulted in specialization, thesis/research performances, career, organization, jobs, final degree and education in order, there were partially difference depending on the user's groups. In addition, 97% of respondents had their own scientific and technical information to be shared with other people in order of papers, presentations (ppt), reports, experimental methods and the images. The results of this study can be used as useful information for scientists and engineers to develop a user-centered personalized services and are expected to be helpful to set the direction of science information services in the future.

• Proceedings of the Korea Contents Association Conference
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• 2012.05a
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• pp.403-404
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• 2012

본 연구는 장애인직업재활시설 직업훈련교사의 임파워먼트와 서비스 질에 대한 사례연구를 통하여 인적자원의 임파워먼트를 통한 장애인직업재활시설의 서비스 질 향상을 위한 방안을 제시하고자 한다.

• Proceedings of the Korean Society for Quality Management Conference
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• 2006.04a
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• pp.166-170
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• 2006

본 연구는 국내 의료 서비스 산업에 적합한 한국형 의료서비스 품질상 모형을 개발하고 이의 타당도를 검증하는데 있다. 이를 위해 미국의 말콤볼드리지 국가품질상(The Malcolm Bladrige National Quality Award)의 평가기준인 리더십, 전략계획, 환자 고객 시장 중시, 측정 분석 지식관리, 인적자원 중시, 프로세스 관리, 사업성과의 7개 항목을 이용하였다.

• Journal of Digital Convergence
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• v.12 no.9
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• pp.47-62
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• 2014

This study is focused on increasing of population aging and multicultural families in Korea. This study is conducted to figure out the marital satisfaction of marriage immigrant wives having elderly husband and to verify the effect of the social service and human support. This analysis was used in the '2009 National Multicultural Families Survey' data is at least 65 years of age, married immigrant spouses wife 236 case. Descriptive statistics were performed for statistical analysis and hierarchical regression techniques. The effective variables of the marriage immigrant wives include the experience of discrimination, subjective health condition, education for social adjustment, whether an adviser is Korean when they face difficulties, and whether the frequency of contacts made with their families in homeland is more than once to three times a year. Analysis shows that these things works as the effect variable of marital satisfaction.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.9 no.3
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• pp.1-7
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• 2009

At a Internet service provider(ISP), field human resources visit many customers sites to provide multimedia services to customers in ubiquitous environment. Scheduling the resources is a hard problem because there are many tasks which have to be done by the resources and the number of the resources is not sufficient. To tackle this problem, ISPs had used team-based scheduling system. However, this aporoach was not sufficient to reduce the number of frequent changes of arrival time and could not increase operational efficiency. We also developed an optimal resource selection algorithm based on statistical information when an operator assigns a task to the resource. After we adopted this algorithm to the real world, the resources can do more tasks in a day.

• Proceedings of the Korean Society for Information Management Conference
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• 2016.08a
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• pp.35-38
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• 2016

본 연구는 공공도서관의 서비스 성과 향상을 위해 경영활동에서 고려되어야 할 요소와 개선 방법을 논의하는 것을 목적으로 공공도서관 5개관을 선정, 이용자 서비스를 담당하는 사서들을 대상으로 개별 심층면담을 진행하여 조직의 서비스 지향성(Service Orientation)에 대한 접점 직원의 인식을 조사, 그들의 서비스 태도와 행동에 영향을 미치는 요인을 분석하였다. 그 결과 공공도서관 접점 직원들은 도서관의 다양한 서비스 중 이용자서비스의 중요도가 저평가되어 있고, 이에 대한 조직의 목표관리와 지원은 취약하다고 인식하고 있었으며 특히 서비스 지향성의 4가치 차원 중 서비스리더십, 인적자원관리의 측면은 서비스 동기에 직접적 영향을 미치는 것으로 파악되었다. 이에 이용자서비스를 사서직 전문성이 발현되어야 할 핵심 영역으로 재인식, 이를 강화하기 위한 전략적 접근의 필요성을 제안하였다.

• The Journal of the Korea Contents Association
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• v.12 no.10
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• pp.510-523
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• 2012

The purpose of this study is to evaluate an airline service training program based on the CIPP model. Evaluation areas were divided into context, input, process, and product. We analyzed the factors which influenced program satisfaction and recommendation of the training program. Two hundred and one learners who participated in an airline service training program were selected for a survey. The results of this study are as follows. The factors which positively influenced training satisfaction were educational goals in context evaluation, interaction between learners and instructors, managing programs in process evaluation, and training performance in product evaluation. The factor which negatively influenced training satisfaction was human resources in input evaluation. On the other hand, the factors which positively influenced training recommendation were educational goal, assessing needs in context evaluation, interaction between learners and instructors, supporting programs in process evaluation, and training performance in product evaluation. The factor which negatively influenced training recommendation was assessing needs in context evaluation. The results of this study are expected to make an important contribution to the development of service training programs in airlines.