• Management & Information Systems Review
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• v.36 no.5
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• pp.151-173
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• 2017

This study examined the relation between MBTI personality types and job satisfaction, job satisfaction's effect on the customer orientation and willingness to change job and MBTI personality types's moderating effect on the relation among job satisfaction customer orientation, willingness to change job. Research results are as following. First, MBTI personality types didn't influence job satisfaction significantly. Second, job satisfaction affected customer orientation positively and willingness to change job negatively. Finally, MBTI personality type's moderating effect was analysed using Psychological Function and Attitude Index. Moderation effect of Psychological Function was significant only on the relation between job satisfaction and customer orientation. Moderation effect of Attitude Index was significant both on the relation between job satisfaction and customer orientation and the relation between job satisfaction and willingness to change job. These results of current study can be useful to recruit, organize, educate life planners based on the personality types of MBTI. And the applicability of MBTI test will increase by using these results.

• The Journal of the Korea Contents Association
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• v.14 no.4
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• pp.168-179
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• 2014

This study has targeted 291 public officials in charge of social welfare in the community centers of Chungnam and Chungbuk region to examine their level of job stress, job satisfaction and turnover intention and the relationship between these variables. For the data analysis, PASW Statistics 18.0 was used. The main results of this study are as follows. First, for the job stress and turnover intention the social welfare job was higher than the administrative job and for the job satisfaction administrative job was higher than the social welfare job. Second, by examining the most significant factors that affects the job satisfaction and turnover intention for the social welfare job, it was shown as the job factors of job stress and for the administrative job, it was shown as the organizational factors of job stress. Based on the results of these studies, several alternatives were suggested in order to improve the job satisfaction and reduce the turnover intention. In addition, the significance of this study can be found in that the study was analyzed the level and relationship of the factors related to their job and divided into social welfare job and administrative job.

• The Korean Journal of Applied Statistics
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• v.21 no.3
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• pp.469-484
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• 2008

This study was intended to examine various work and environmental variables explaining newcomers' turnover intentions. Data were collected from 901 newcomers using online survey. Results of multiple regression analyses showed that individual-job fit, reward dissatisfaction, fringe benefit dissatisfaction, vision in organization, participation in decision making, realistic job preview, leader dissatisfaction, co-worker relationship and work environment explained significant variances of turnover intentions. Data were classified into full-time and part time employees based on employment type and into a large and a small-medium company based on company size. There were small differences in significant variables explaining turnover intentions based on company size as well as employment type. Finally implications and future research were discussed.

• The Journal of the Korea Contents Association
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• v.18 no.12
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• pp.570-578
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• 2018

The purpose of this study was to understand verbal, physical, and sexual violence experiences among nurses and to explore the relationship between violence experiences and turnover intentions among nurses. In this study, a nationwide data of 11,154 nurses from the 2016 Health Workers' Survey conducted by Korean Health and Medical Workers' Union(KHMU) were utilized. Results showed that about half (47.2%) of nurses were experiencing verbal violence from colleagues, patients, and caregivers. Also, 75.3% of nurses in this study had the turnover intention. Finally, nurses who experienced violence had 2.65 times more of turnover intention than nurses who did not have violence experiences. There is a need to conduct a research identifying significant moderating factors which could alleviate the effect of violence experiences on turnover intentions as well as a research to develop and apply the program assisting nurses to overcome violence experience.

• Journal of Advanced Navigation Technology
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• v.14 no.1
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• pp.1-10
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• 2010

This study is to analyze the relationship about emotional labor, burnout and turnover intention in airline call center workers who perform emotional labor using telephone without direct confrontiong with clients. Call center work typically requires high levels of sustained interpersonal. Therefore the emotional labor is the important managing factor for efficient management of call center. This study makes a contribution in providing the fact that emotional labor and burnout is an important managing factor in administration of call center worker.

• Proceedings of the Korean Society of Computer Information Conference
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• 2019.07a
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• pp.167-170
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• 2019

본 논문에서는 호텔 기업의 고용관계 특성이 조식시민행동과 이직의도에 어떤 여향을 미치고 있는지를 알아보고 그 과정에서 셀프리더십의 조절로 얼마나 변화가 있는지를 알아보는 연구이다. 기존연구에서 서비스 품질에 영향을 미치는 변인으로 조직시민행동을 그리고 장기근속을 대변하는 변인으로 이직의도를 다루는 연구들은 상당하게 이루어져 있다. 이에 본 연구자는 서비스의 품질에 직접적인 영향을 미치며 장기근속을 증가시켜줄 수 있는 방법으로 중요한 변인으로 셀프리더십의 조절을 보려고 한다.

• Journal of Venture Innovation
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• v.5 no.1
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• pp.39-58
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• 2022

On this study, we've analyzed Emotional labor's effect on turnover intention with mediation of flourishing and moderate of social support, targeting the 323 employees working in a downtown duty free store by using SPSS 22.0 and SPSS PROCESS MACRO(V. 2.16.3) to verify used study structure. From this study, a few main things can be summarized as follow. First, there is a positively relative relationship between emotional labor and turn over intention also negatively relative relationship between flourishing and social support after study. Secondly, It is founded out there is a mediation effect of flourishing between emotional labor and turn over intention. Thirdly, Flourishing works as mediator and social support is works as a moderator fact on flourishing. Fourthly, social support effect works better when emotional labor lever is higher. Based on this result, we provide some implications, advices and limitations for alleviating turn over coming from emotion labor level of duty free working clerks.

• Journal of the Korea Convergence Society
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• v.6 no.6
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• pp.27-34
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• 2015

Abstract The purpose of this study is to analyze the changes in job satisfaction and turnover intention according to the level of Emotional labor and the mediating effect in dental hygienists. Higher levels of emotional labor resulted in lower levels of job satisfaction, as well as higher levels of turnover intention. We used the logistic regression analysis to compare change of job satisfaction, turnover intention according to the level of emotional labor. In logistic regression analyses, social support was the largest mediating factor between emotional labor and job satisfaction and the odds(Likely to with low job satisfaction) was down by 16% after adjustment for supervisor, colleague. In case of turnover intention, largest mediating factor were drinking, physical condition, supervisor, colleague and the odds(Likely to with high turnover intention) was down by 52% after adjustment for mediating factors. The results of this study were as follows. Emotional labor was negatively impact on job satisfaction and turnover intention. To increase the job satisfaction and lower the turnover intention, it is necessary to do more efforts to improve social support(supervisor and colleague) and management personal factor(drinking, physical condition) for the dental hygienists should be made to reduce such negative effects.

• The Journal of the Korea Contents Association
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• v.16 no.1
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• pp.94-106
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• 2016

Purpose: This study was to identify internal marketing, nursing professionalism, emotional exhaustion, personal accomplishment that influence turnover intention among hospital nurses and to predict in turnover intention. Methods: A cross-sectional sample of 270 hospital nurses from 2 university hospitals in Seoul and Chungbuk, South Korea. The data were collected from May to June, 2013 and using analyzed with t-test, ANOVA and stepwise multiple regression by using SPSS 19.0 program. Results: The mean score for nurse turnover was $3.91{\pm}0.53$, internal marketing $2.58{\pm}0.48$, nursing professionalism $3.30{\pm}0.64$, emotional exhaustion $3.23{\pm}0.64$, and personal accomplishment $3.24{\pm}0.41$. The significant factors of turnover intention were emotional exhaustion, internal marketing, nursing professionalism, work unit, nurse position, and education. And these factors explained 25.1% of the variance in turnover intention. Conclusion: The results from this study indicated a need to develop the intervention program to prevent turnover intention. These findings establish a baseline that will lead to further research.

• The Journal of the Korea Contents Association
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• v.20 no.3
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• pp.309-323
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• 2020

The purpose of this study is to examine the structural relationship between psychological exhaustion, turnover intention, and social support of the dedicated workforce in order to investigate the effects of social support on psychological exhaustion, turnover intention of PAS assistant. Based on the results of the study, this study attempted to make the basic data for devising method to alleviate the intention to turnover of disabled PAS assistant. It was intended to help improve the quality of the activity support service. For this purpose, a questionnaire consisting of psychological exhaustion, turnover intention, and social support measures was conducted to 274 PAS Assistants of 11 service agencies in Seoul to verify the mediating effect of social support. In this study, the psychological exhaustion of PAS Assistants's showed a positive correlation, and the social support of the dedicated personnel perceived by the PAS Assistants's showed a negative correlation with the psychological exhaustion. Also, the social support of the dedicated workforce partially mediated the causal relationship between psychological exhaustion and turnover intention. The results of this study suggests that the social support of the dedicated personnel dedicated to support activities is high in reducing the psychological burnout and turnover intention of the PAS Assistant, it means that the social support of a dedicated workforce is an important resource in reducing the turnover intention.