• Journal of the Korean Society of Food Science and Nutrition
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• v.46 no.2
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• pp.259-266
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• 2017

The purpose of this study was to improve satisfaction of university dormitory foodservice customers by analyzing the correlation between foodservice satisfaction and customer loyalty. The questionnaire was distributed to 510 students residing in a dormitory of a University located in Gyengsangbuk-do from 1st to 8th December, 2015. The average customer satisfaction score was 3.19/5.00. The category with the highest score was sanitation, followed by environment, food, reactivity, and menu. Male students showed significantly higher foodservice satisfaction score than females in terms of reactivity (P<0.01) category. Students living in the dormitory for over 2 years were significantly less satisfied with the dormitory foodservice in terms of menu (P<0.05) and reactivity (P<0.001) categories. The average customer loyalty score was 2.73/5.00. Scores for revisit intention, words-of-mouth intention, and intent not to switch were 2.80, 2.73, and 2.65, respectively. Revisit intention and words-of-mouth intention showed a significant (P<0.001) positive correlation with food, environment, menu, sanitation, and reactivity. Non-switching intention showed a significant (P<0.001) positive correlation with food, menu, and reactivity. After classifying customers into four groups according to customer satisfaction and loyalty, a comparison was carried out to determine satisfaction and loyalty by each customer stratum. In the "loyalist" group, satisfaction with sanitation and the advertise intention by revisit and words-of-mouth were significantly higher than in the other groups (P<0.001). In "defector" group, satisfaction with menu (P<0.001) and advertise intention by words-of-mouth (P<0.01) were significantly lower than in the other groups.

• Culinary science and hospitality research
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• v.21 no.1
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• pp.42-57
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• 2015

When a customer chooses a coffee shop, different factors can influence his/her purchase. These factors can include tangible as well as intangible elements such as the coffee shop's atmosphere, layout, and interior. Thus, many coffee brands strive to serve not only a diverse menu, but also a unique quality of environment. This study aimed to investigate the influence of physical environment on customer satisfaction and loyalty in the coffee shop and evaluate the influential power of the physical environment factors using hierarchical regression analysis. Data was collected from customers of coffee shops in Texas, the U.S. The study found that the coffee shops' physical environment influenced the customer's satisfaction and loyalty. Particularly, the coffee shop's physical environment including ambient and interior design greatly influenced the customers' satisfaction. However, a broad range of physical environment factors such as temperature, aroma, lighting, color, and interior furnishings should be provided to increase the customer loyalty. The results may have a broader application to provide effective managerial and marketing information to Korean coffee entrepreneur brand in the U.S. and beyond.

• Journal of the Health Care and Life Science
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• v.9 no.1
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• pp.195-201
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• 2021

The study was initiated to identify the causes of physical and mental harm to workers and provide basic data. It is an analysis study using raw data from the 5th Working Environment Survey, and the study analyzed the impact of gender, verbal violence, insults, sexual harassment, sexual interest, and bullying on working environment satisfaction. Most of the victims' sexual harassment offenders were their coworkers (83.6 percent), and it was confirmed that women experienced more damage from bullying and sexual interest than men. Insult and verbal abuse have been identified as factors that reduce working environment satisfaction. Based on this study, we hope to improve productivity and work-life balance as well as improve workers' satisfaction with the working environment as a program that takes into account workers' influence factors.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.2
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• pp.706-716
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• 2014

This research aimed to empirically investigate the effects of satisfaction in Elderly Care Facilities (ECF) and daily stresses of aged people on their depression and self-esteem. Subjects were 271 visitors to 8 ECFs located in Central Korea including Seoul. The data was collected by the survey on them, conducted from March 3 to August 25, 2013. By analyzing the data, we found that the satisfaction with service utilization in ECF can reduce depression, while the satisfaction with medical rehabilitation service may increase depression and that the satisfaction with physical environment can reduce self-esteem. Also, the results showed that the stress related to family relationship has a positive effect on depression and a negative effect on self-esteem. and that the stress concerning residential environment can decrease self-esteem. Depression and self-esteem of the elderly can be predicted by satisfaction in ECFs, but not better than by their daily stresses. Among the predictors of depression and self-esteem, in this study, stress concerning family relationship is the most significant and the strongest.

• Land and Housing Review
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• v.14 no.2
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• pp.19-34
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• 2023

The proportion of single-person households has been steadily increasing, and the young account for the highest proportion at 35.9% among all single-person households. However, research on young single-person households has been relatively recent. Research on single-person households has mostly focused on all single-person households or elderly single-person households, and comparative research between different age groups is lacking. Therefore, this study categorizes all single-person households into young, middle-aged, and elderly groups to investigate the differences in the factors that affect their residential satisfaction and to analyze how these residential environment factors affect life satisfaction through the mediating effect of residential satisfaction. The 2020 Seoul Survey Urban Policy Index Survey data were analyzed using a structural equation model to investigate the impact of each factor. First, a finding is that various residential environment factors directly affect residential satisfaction and life satisfaction. Next, it was found that residential satisfaction directly affects life satisfaction in the models of young and middle-aged single-person households. Through this, it was confirmed that there are differences in residential environment factors that affect residential satisfaction and that residential satisfaction plays an important mediating role. Finally, it was found that the factors that affect the residential and life satisfaction of young single-person households are more diverse compared to other age groups. This study provides policy implications that age group differences should be considered first in order to improve the residential and life satisfaction of single-person households. In particular, for young single-person households, it is necessary to consider more diverse alternatives to improve their residential and life satisfaction.

• The Journal of the Korea Contents Association
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• v.15 no.9
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• pp.273-284
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• 2015

This study analyzes the effects of the self-esteem on the life satisfaction of 2,040 middle school senior students using the Korean Children and Youth Panel Survey 2012 Data (KCYPS 2012) provided by the National Youth Policy Institute. In the ecological perspectives, this study considers two factors which influence the life satisfaction of the students; one factor is the environmental characteristics like parent intimacy, friend intimacy, teacher intimacy and study adaptation, and the other factor is the individual characteristics. In particular, self-esteem as one of the individual characteristics is divided into two separate categories, positive self and negative self. The two categories are found to have some interaction effects on the life satisfaction at the evaluation level. The effects of the negative self-evaluation on the life satisfaction appear to be different depending on the level of the positive self-evaluation. As the level of the positive self-evaluation becomes higher, the effects of the negative self-evaluation on the life satisfaction decreases. The life satisfaction becomes higher as the level of the negative self-evaluation is lower, and the life satisfaction is not high relatively at the low level of the positive self-evaluation. These results suggest that solving the adolescent's negative self-formation problem can not bring out the positive self-formation and there should be some plans for the positive self-formation more than simply solving the negative self- formation problem in order to improve the life satisfaction.

• Journal of the Korean Data and Information Science Society
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• v.24 no.6
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• pp.1369-1384
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• 2013

In this study, we investigate various factors affecting five kinds of life planners' satisfaction after turnover which are general, human relations within organization, sales environment support, economic, life planner management system. Also we suggest theoretical and practical implication to them. The results of survey of life planners are as follows. First, in the general life planners' satisfaction after turnover, insurance company belonged to, recognition on own sales ability, life planners' satisfaction level, financial and insurance related award, education level, marital status, size of branch, and surrounding recognition about life planner are influential factors on it. Second, factors which affect the life planners' human relations satisfaction within organization after turnover are size of branch, surrounding recognition about life planner, and insurance company belonged to. Third, factors which affect the life planners' sales environment support satisfaction after turnover are surrounding recognition on life planner, insurance company belonged to, certificates relating to finance or insurance, size of branch, Fourth, in the solicitors' economic satisfaction after turnover, mainly demographic factors such as education level, marital status, age are crucial to it and also life planners' satisfaction level is influential factor. Last, in the solicitors' management system satisfaction, only experienced turnover type is a influential factor.

• Journal of Korean Home Economics Education Association
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• v.19 no.4
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• pp.257-271
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• 2007

This study examined students' satisfaction with cyber education focused on the sections of consumer education in the University. The sample of this study was 94 students taking a 'Consumer Policy & Education' cyber course. The data were collected using structured questionnaires and analysed by descriptive statistics, frequency, percent, mean, SD, t-test and one-way ANOVA with Duncan test. The results of this study were as follows: First, the reason students took a cyber course was that it was easy to manage the course under "self-control". Second, they studied an average 1-2 hours for a one unit lecture at home on weekdays between 9 p.m. and midnight. Third, the students' satisfaction with cyber education showed a slight preference for the web based environment as opposed to the online lessons. Fourth, the biggest problem with taking a cyber course was that the students found it difficult to concentrate well on the lecture.

• Journal of Global Scholars of Marketing Science
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• v.17 no.1
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• pp.77-100
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• 2007

This study investigates the relationship between restaurants' environments and customer voluntary performance, and examines how restaurant value, quality and overall satisfaction play a mediating role between restaurants' environments and customer voluntary performance. In addition, this study investigates the structural relationships among restaurant's value, quality and overall satisfaction. For these purposes authors developed a structural model, which consists of several variables. The data were collected from 723 respondents and was analyzed with SPSS!PC+ 12.0 and LISREL 8.5. The findings are as follows. First, the menu characteristics have a significant positive influence on the value and quality of restaurants. Second, the employee service characteristics have a significant positive influence on the quality through mediating role of value variables. Third, the facilities/atmospheres have a significant positive effect on the value and quality of restaurants. Fourth, in-restaurant promotions have a significant positive effect on the value and quality of restaurants. Fifth, the customer value has a significant effect on the restaurant quality and overall satisfaction, and the restaurant quality has a significant effect on the overall satisfaction. Finally, the overall satisfaction has a significant effect on the customer loyalty, participation, and cooperation.

• Journal of the Korean Institute of Landscape Architecture
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• v.40 no.3
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• pp.51-59
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• 2012

Zoological parks are considered to be a recreational place for family outings and most importantly the starting place of contact with animals in the modem society. Due to environmental threats and the loss of wildlife habitats, the zoos have significant roles to play in education, research and conservation in addition to the traditional role-entertainment, but research on zoos and their visitors is very limited in Korea. The present study surveyed that the zoo visitors' perceptions of the role of zoos, satisfaction, and behaviors in 6 public zoos, during which 730 zoo visitors were interviewed. The results indicated that the zoos represent an opportunity for family-based trips, enjoyment with family or friends and education that are the primary motives for visiting the zoos. The findings demonstrate that respondents considered the four main roles of zoos namely conservation, education, entertainment, and research to be important and recognize its value for conservation and environmental education. The determinants of satisfaction of zoo visitors were ease of visibility, welfare of captive animals, and the availability of information. Most respondents believed that naturalistic exhibits and animal welfare were very important. In order to reinforce the roles of the zoo in modem society, multidisciplinary efforts are needed to improve the animal welfare, replicate native habitats, and develop various education programs.