• 제목/요약/키워드: 이용자요구분석

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An Analysis of Online Readers' Advisory Services Offered by Public Libraries (공공도서관의 온라인 독자상담 서비스에 관한 연구)

  • Yeon Ok Lee
    • Journal of Korean Library and Information Science Society
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    • 제54권2호
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    • pp.155-178
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    • 2023
  • Due to the rapid advancement of information technology and changes in the reading environment, the readers' advisory services provided by public libraries are facing challenges and opportunities. Recognizing the need for public libraries to respond and propel their services forward, this study analyzed the current status of online readers' advisory services offered by public libraries in Korea and discusses areas that require improvement. To achieve this, the study analyzed the online readers' advisory services in 50 public libraries located in Seoul and six metropolitan cities (Incheon, Daejeon, Daegu, Gwangju, Busan, and Ulsan) across seven categories. These categories encompass various aspects, such as announcing reading programs and new books, identifying and addressing reader needs, developing content by librarians, generating content by readers, providing guidance on external reading information, connecting with professional book review databases and online websites, and utilizing social media services. Through this analysis, the study identified areas for improvement to enhance online readers' advisory services in public libraries and ultimately improve reader satisfaction. It suggested enhancing activities such as librarians' book recommendations and reviews for individual readers, reader participation, and interaction.

Constituents Analysis of Guidelines for Public Library Space (공공도서관 공간운영을 위한 기준 도출에 관한 연구)

  • Kim, Sun-Ae
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • 제19권2호
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    • pp.85-105
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    • 2008
  • The purpose of this study is to provide guidelines and recommendations on the process of planning and designing library space and it also reflects on developments which should be considered when planning new library space. The methodology of estimating library space needs of IFLA, a guide for public library building in New South Wales of Australia, and the recommendations for academic libraries in French were analysed. The results given throughout theses guidelines and recommendations are able to develop the guide for public library space in Korea. The guide suggested defines six broad types of library space; collection area, readers and library users, library staff, conference, meeting and cultural space, mechanical and support services, additional services areas. It is import to remember however that each library building and the service it provides is unique and should reflect the needs and aspiration of its community.

A Study on the Development of Library Space Planning Major Based on the Self-Designed Major (자기설계전공기반 도서관공간기획전공 개발에 관한 연구)

  • Noh, Younghee;Shin, Youngji
    • Journal of the Korean Society for Library and Information Science
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    • 제53권1호
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    • pp.5-31
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    • 2019
  • In this study, in order to foster human resources equipped with expertise in libraries and spatial organization that contributes to the development of libraries, planning, design, and construction, the self-designed library space planning major was developed and the education goal, human resources award, and major capabilities were presented. To this end, the relevant literature analysis, expert opinion collection, and consumer survey were conducted, and the results are as follows. First, the person-in-person awards required for library space planning were identified as space planning personnel, design thinking personnel, and creative working people. Second, the person-specific majors were derived with the ability to analyze the library environment, ability to express spatial concepts, ability to analyze user needs, ability to coordinate interests, ability to understand spatial design, ability to understand spatial design, and ability to apply practical applications. Based on the plan, subjects should be developed that can fulfill the educational goals of the future library space planning major, human resources award, and human resources status, and operation plans should be designed so that the library space planning major can adapt students without fail due to its own design-based major.

Derivation of Required Insurance and Comparative Analysis of Drone Insurance System (드론 보험제도 비교분석과 요구보험 도출)

  • Choi, Jinheoun;Nam, Doohee
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • 제19권6호
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    • pp.144-151
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    • 2020
  • The number of drones used in various fields expected to 50,000 commercial drones by 2026. is to purchase business liability insurance only for commercial drones, as the scope of use of drones expands, it necessary to improve the drone insurance system, which imposes legal obligations aircraft duties. In particular, due to the diversification of aircraft characteristics of drones, an insurance system according to the degree of risk is required. To this end, a survey on the current status of drone operation in Korea, a review of documents related to drone insurance at home and abroad, collection and analysis of drone-related data, insurance systems for each transportation method, and analysis of data on overseas drone insurance products. o derive an improvement plan for the drone insurance system for drone insurance by aircraft characteristics and operation missions, and establish insurance standards by aircraft characteristics and operation missions, derive implications through required insurance surveys by sector such as users, users, and insurance companies. Detailed insurance standards were established by calculating the degree of risk according to the physical characteristics of the aircraft, and the liability for damage according to the operation mission was specified.

The Analysis of Statistics and Scientific Inquiries Types in Korea Astronomy and Space Science Institute Q&A Service (한국천문연구원 질문상자의 통계 및 과학탐구 질문유형 분석)

  • Yim In Sung;Sung Hyun Il;Sohn Sangmo;Ahn Young Sook;Kim Bong Gyu;Choe Seung-Urn
    • Journal of the Korean earth science society
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    • 제26권6호
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    • pp.551-559
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    • 2005
  • The Q&A service of the official Korea Astronomy and Space Science Institute (KASI) webpage was installed in 2000 and have been actively used since then. In this paper, we analyze the questions asked through the Q&A service and the number of inquiries with the aid of statistical methods. We also study the contents of the questions. Specifically, we have created statistics of questions and inquiries that go monthly and yearly, and have developed categories to analyze the characteristics of questions in regards to their cognitive aspects. Each question is categorized into two elements based on their recognitive aspect: science knowledge or science study. Each element also has sub-categories that help readers understand the characteristics of the questions. For the analysis, we used a sample consisted of questions from July to December, 2004. Through this study, we achieved a better understanding of the questions asked by the Q&A service. We are planning to improve the quality of the Q&A service by extending the size of the FAQ(frequently asked questions). Throughout this study, we find that the number of questions are increasing with time, and the overall quality of the questions is improving. As we expect the number of people using our Q&A service to increase and the questions to get more difficult to answer, development of improved content is required.

A Case Study of the Performance and Success Factors of ISMP(Information Systems Master Plan) (정보시스템 마스터플랜(ISMP) 수행 성과와 성공요인에 관한 사례연구)

  • Park, So-Hyun;Lee, Kuk-Hie;Gu, Bon-Jae;Kim, Min-Seog
    • Information Systems Review
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    • 제14권1호
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    • pp.85-103
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    • 2012
  • ISMP is a method of writing clearly the user requirements in the RFP(Request for Proposal) of the IS development projects. Unlike the conventional methods of RFP preparation that describe the user requirements of target systems in a rather superficial manner, ISMP systematically identifies the businesses needs and the status of information technology, analyzes in detail the user requirements, and defines in detail the specific functions of the target systems. By increasing the clarity of RFP, the scale and complexity of related businesses can be calculated accurately, many responding companies can prepare proposals clearly, and the level of fairness during the evaluation of many proposals can be improved, as well. Above all though, the problems that are posed as chronic challenges in this field, i.e., the misunderstanding and conflicts between the users and developers, excessive burden on developers, etc. can be resolved. This study is a case study that analyzes the execution process, execution accomplishment, problems, and the success factors of two pilot projects that introduced ISMP for the first time. ISMP performance procedures of actual site were verified, and how the user needs in the request for quote are described was examined. The satisfaction levels of ISMP RFP for quote were found to be high as compared to the conventional RFP. Although occurred were some problems such as RFP preparation difficulties, increased workload, etc. due to the lack of understanding and execution experience of ISMP, in overall, also occurred were some positive effects such as the establishment of the scope of target systems, improved information sharing and cooperation between the users and the developers, seamless communication between issuing customer corporations and IT service companies, reduction of changes in user requirements, etc. As a result of conducting action research type in-depth interviews on the persons in charge of actual work, factors were derived as ISMP success factors: prior consensus on the need for ISMP, the acquisition of execution resources resulting from the support of CEO and CIO, and the selection of specification level of the user requirements. The results of this study will provide useful site information to the corporations that are considering adopting ISMP and IT service firms, and present meaningful suggestions on the future study directions to researchers in the field of IT service competitive advantages.

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Evaluation of Supply Adequacy of Park Service in Suwon-si by Urban Park Catchment Area Analysis (도시공원 이용권 분석을 통한 수원시 공원서비스의 적정성 평가)

  • Kim, Hyun;Kim, Yea Sung;Lee, Da-Som;Kim, Jee-Yeop
    • Journal of the Korean Institute of Landscape Architecture
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    • 제43권2호
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    • pp.114-124
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    • 2015
  • In the city, the urban park contributes to the quality of citizen life in many ways, and the importance of the urban park as an urban planning facility is growing each day. In this study, evaluation of park service supply adequacy in Suwon-si, the difference in analysis methods, and the type of land use at urban park catchment area analysis were analyzed. As a result, there were remarkable differences between the two analysis methods. In Suwon-si, the catchment area by network analysis was only about 41% of catchment area by buffer analysis. However, when basic local authorities establish planning of parks and green areas, they use buffer analysis to calculate the park service area. It means that such calculations of urban park service areas may be wider than actually used. Also, because there were differences between urban park catchment areas by land use types, guidelines of planning parks and green areas will be adjusted. Although quantitative expansion of the park area is also important for the realization of green welfare, it is necessary to consider city characteristics such as the population size, population density, land use types, and so on.

Study on the Methodology for Extracting Information from SNS Using a Sentiment Analysis (SNS 감성분석을 이용한 정보 추출 방법론에 관한 연구)

  • Hong, Doopyo;Jeong, Harim;Park, Sangmin;Han, Eum;Kim, Honghoi;Yun, Ilsoo
    • The Journal of The Korea Institute of Intelligent Transport Systems
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    • 제16권6호
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    • pp.141-155
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    • 2017
  • As the use of SNS becomes more active, many people are posting their thoughts about specific events in their SNS in the form of text. As a result, SNS is used in various fields such as finance and distribution to conduct service satisfaction surveys and consumer monitoring. However, in the transportation area, there are not enough cases to utilize unstructured data analysis such as emotional analysis. In this study, we developed an emotional analysis methodology that can be used in transportation by using highway VOC data, which is atypical data collected by Korea Expressway Corporation. The developed methodology consists of morpheme analysis, emotional dictionary construction, and emotional discrimination of the collected unstructured data. The developed methodology was verified using highway related tweet data. As a result of the analysis, it can be guessed that many information and information about the construction and the accident were related to the highway during the analysis period. Also, it seems that users complain about the delay caused by construction and accident.

A study on the analysis of performance differences according to the operation method of public sewage treatment facility (공공하수처리시설 운영방식에 따른 성과 차이 분석에 관한 연구)

  • Ko, Hyunsoo;Ha, Donggyun
    • Journal of Korea Water Resources Association
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    • 제55권5호
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    • pp.357-370
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    • 2022
  • This study aims to analyze the differences in performance according to various operation methods (direct management, public consignment, and private agency) of public sewage treatment facilities and derive the most efficient and high level of sewage treatment services to the public based on the research results. To this end, economic performance indicators (sewage treatment cost, sewerage rate) and social performance indicators (water quality, number of civil complaints) were selected, and cross-sectional analysis and longitudinal analysis were used to verify the difference between the averages of three or more groups through one-way ANOVA. As a result of the analysis, cross-sectional analysis, there was no difference in economic performance dimension according to the operating method, but in terms of social performance dimension, it was found that there was a difference according to the operating method. In the case of water quality indicators, the results were superior to those directly managed by public consignment and private agencies in the number of civil complaints. In the longitudinal analysis examining the improvement of performance indicators, there was no significant difference by operation method in most performance indicators. In order to improve the efficiency of public services and improve the service level, various approaches suitable for the characteristics of each service are required in addition to the logic of public consignment or introduction of private agency. In the future, when local governments promote public consignment or private agency, it is necessary to understand and promote the nature of the service, the specificity of each local government, and the needs of service users.

A Study of User Satisfaction with Ubiquitous Environmental Sculptures - Focusing on the Gangnam U-STREET Media Pole - (유비쿼터스 환경조형물에 대한 이용 만족도 평가 - 강남 U-STREET 미디어폴을 대상으로 -)

  • Kim, Dong-Chan;Cho, Hwee-In
    • Journal of the Korean Institute of Landscape Architecture
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    • 제38권4호
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    • pp.45-53
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    • 2010
  • This paper has attempted to propose a more progressive direction for U-environmental sculptures in a ubiquitous urban space in terms of usability, service, function and formative characteristics that enhance user satisfaction with these sculptures. For this, Media Pole, a U-environmental sculpture on Gangnam U-Street, has been examined. The results of this study are as follows: First, a study of user satisfaction was planned after establishing levels of satisfaction in terms of service, function and formative characteristics. In terms of satisfaction by the section of Media Pole, the public transportation map was the most influential in service while street culture and beauty of shape were critical in function and formative characteristics, respectively. In the relationship between satisfaction by section and overall satisfaction, furthermore, functional satisfaction had the biggest influence. Therefore, the development of human-centered functional factors which have pleasant and touching stories to facilitate communication with citizens are important in order to develop various Media Pole contents to enhance user satisfaction with the U-environmental sculpture and allow it evolve into a Gangnam landmark Since we are in the initial stage of a U-city, there are many problems that need to be addressed such as a lack of natural beauty, poor material quality of environmental sculptures, absence of storytelling, poor technology, lack of content, poor profitability and lack of means of social communication. In the end, the development of a comfortable, people-friendly space and U-environmental sculptures are needed in consideration of economic, social and cultural aspects instead of focusing on advanced technology only.