• Journal of the Korea Convergence Society
• /
• v.8 no.10
• /
• pp.135-145
• /
• 2017

The purpose of the study is to investigate the converging factors influencing communication competence, nursing service quality and satisfaction, A self-reported questionnaire was filled out from August 1 to October 15, 2016 and the study subjects were 193 patients and 184 nurses. The IBM SPSS version 23.0 statistics program was used for analysis of the collected data. Significant factors influencing patients' perception of nursing service satisfaction were occupation, the nurse's communication skills, and nursing service quality, with a total explanatory power of 78.5%. Significant factors influencing nurses' perception of nursing service satisfaction were age, the nurse's communication skills, and nursing service quality, with a total explanatory power of 70.6%. The results of this study will be helpful in individual treatment for satisfaction of nursing service. To improve nursing service satisfaction, educational programs need to be developed that can enhance continuous communication skills and nursing service quality.

• Korean Journal of Culture and Social Issue
• /
• v.17 no.2
• /
• pp.199-218
• /
• 2011

The sexual satisfaction of married couple is one of the most important variable predicts marriage life satisfaction. And the sexual intercourse is considered as a physical and emotional communication which is related with the type of communication between husband and wife. But, former researches had conducted on the husbands or wives separately, the interactions of married couples could not be considered sufficiently. So, the purpose of present research is to find out the relation between the type of communication and sexual satisfaction in the perspective of married couples' interactions. 344 married couples were participated in the survey in Seoul, Gyeonggi, and Gangwon provinces, and data of 344 married couples were analysed. The results of this research is as follows. The type of married couple's communication is related with their sexual satisfaction significantly. Especially, the more wives communicate actively, the more sexual satisfaction of married couples is increased.

• 한국벤처창업학회:학술대회논문집
• /
• 2020.11a
• /
• pp.191-195
• /
• 2020

네트워크 기술과 모바일 기기의 발전으로 인하여 사람들의 생활 패턴에 많은 변화가 나타나고 있으며 사회적 생산과 소비 행동이 세분화되고 있는 가운데 새로운 유통채널들이 나오고 있고 하나의 유통 트렌드로 자리를 잡아가고 있다. 또한 코로나19라는 사회적 영향으로 비대면 분야의 유통채널들이 두각을 나타내고 있는 가운데 기존의 1인 방송 위주였던 라이브 스트리밍 방식에서 이제는 라이브 커머스 스트리밍 이라는 새로운 유통채널로 자리 잡았다. 기존에 홈쇼핑과 온라인 쇼핑몰들이 단방향의 제품정보를 고객들에게 줬다고 한다면 이제는 라이브 커머스 스트리밍에서는 양방향 서비스로 고객과 소통하고 고객이 원하는 제품의 정보를 즉시 줄 수 있는 것과 마음에 드는 제품을 현장에서 바로 결제할 수 있다는 장점이 있다. 본 연구는 라이브 커머스 스트리밍의 방송 특성과 모바일의 서비스 특성에 대해 연구하고 구매만족과 재구매의도에 대한 연구를 하려고 한다. 방송 특성으로는 진행자의 능력과 고객과의 소통하는 상호작용성에 대해서 연구하고 모바일 서비스에 대한 특성에 대해서 연구를 하고 방송 특성과 모바일서비스 특성 중 어떠한 특성이 구매만족과 재구매의도에 영향을 미치는지에 대한 실증적인 연구를 하려한다.

• The Journal of the Korea Contents Association
• /
• v.20 no.5
• /
• pp.140-152
• /
• 2020

This study analyzed the satisfaction and utilization of the institutional applications used by child-education institutions from a parent's perspective. The research target is a parent who enlisted their children in private kindergarten institution located in Gyeong-gi province and final research outcomes are 443 in total. The difference in satisfaction and utilization have been identified with demographic descriptive statistics, students t-test, and F-test statistics analysis method. First, the result of T-test on the difference in satisfaction and utilization based on parents' employment status shows that statistically significant difference was found in convenience from overall satisfaction, communication from overall utilization and child-parent relationship. Second, the F-test of differences in satisfaction and utilization showed a statistically significant difference in education utilization variables, with all variables in educational background and motivation. In terms of utilization, parents' educational background and overall utilization, and children's age were confirmed to have significant differences in communication, children's relationship, and motivation in basic life. Third, the result of multiple regression analysis shows that all predictors, including ease of use, communication, and satisfaction with educational activities, have a statistically significant impact on utilization standard variables, relative contributions showed the highest level of communication satisfaction. Therefore this paper implicates that institutional applications can maximize educational effectiveness by checking the applicability of active communication and educational activities with parents and actively communicating with parents in early childhood through various educational content applications.

• 한국노년학
• /
• v.41 no.4
• /
• pp.455-468
• /
• 2021

This study was performed to utilize for foundation data of research related nursing communication and developing nursing intervention by examining the relationship between nurses' perception of the elderly and communication. This study is a descriptive research using a set of questionnaires that examines the relationship between nurses who provide care to the elderly by confirming their perception of the elderly, communication difficulties with the elderly, communication behavior, and satisfaction with communication. After IRB approval, data were collected either face-to-face survey or by online survey. A total of 292 nurses participated in this study. The collected data were analyzed as descriptive statistics, t-test and ANOVA, Duncan test and Pearson's Correlation Coefficients, Multiple Regression Analysis by using SPSS/WIN 26 program. As a result, a significant correlation was identified between perception of the elderly and communication disorders, communication behavior, and communication satisfaction. We found that nurses who had more positive perceptions about the elderly had less communication disorders, better communication behaviors, and higher communication satisfaction with the elderly. From this result, we suggest that nurses caring for the elderly should receive education on communication methods with elderly to improve their perception. Furthermore, we suggest future studies to improve nurse's perception of the elderly and communication.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.21 no.8
• /
• pp.154-159
• /
• 2020

In this study, we set the occupational satisfaction and communication ability of clinical dental hygienists as the main variables, and investigated the factors that affect communication within the organization to improve the work of dental hygienists. Self-reporting questionnaires were administered to 200 dental hygienists working in dental hospitals and dental clinics in Seoul and Gyeonggi Province from May 18, 2019 to June 12, 2019. We analyzed the data with Pearson correlation analysis and multiple regression analysis. The significance level was set at 0.05. Research results: Job satisfaction (r=0.193, p<0.05) and communication ability (r=0.404, p<.001) showed a significant positive correlation with intra-organizational communication, and individual communication ability (β=0.461, P<.001), which was found to have a significant effect on communication within this organization. Therefore, in order to improve the communication skills of dental hygienists, they should be proud of their work as professionals, enhance their job satisfaction, and be able to have a clear expression of their own intentions and effective dialogue. Efforts should be made to provide opportunities such as opening related lectures during internal education and maintenance education.

• The Journal of the Korea Contents Association
• /
• v.14 no.1
• /
• pp.374-385
• /
• 2014

The purpose of this study is to examine the effects of implementing internal marketing on the internal satisfaction and on the cognitive organization performance in the K-water by using the logistic regression analysis. The results of test are as follows. First, three internal marketing factors such as reward system, education and training, and internal communication have a significant influence on employee's job satisfaction of the K-water. Second, two internal marketing factors such as education and training, and internal communication have a significant influence on organization performance of the K-water. In conclusion, internal marketing enhances job satisfaction and organization performance, and satisfied employees provide good customer service, thus resulting in enhanced customer satisfaction and improved organization performance.

• The Journal of the Korea Contents Association
• /
• v.17 no.11
• /
• pp.423-434
• /
• 2017

This study is a descriptive survey research to investigate the effect of communication skills of college students on interpersonal satisfaction and subjective happiness. Data were collected using structured questionnaires from 222 students attending two universities located in C and S cities between June 1 and June 10, 2016, and were analyzed using t-test, One-way ANOVA, $Scheff{\acute{e}}$ test, Pearson's correlation coefficient, and hierarchical multiple regression, etc. The results of the study are as follows. The communication skills of the subjects were found to be 2.13 out of 1~5 points, and it was found that there was a significant difference according to grade, perceived home economy level, and leisure activities. Second, communication skills showed a positive correlation with interpersonal satisfaction and subjective happiness. Third, in relation to interpersonal satisfaction, the explanatory power of sex, grade, academic achievement, perceived family economic level and leisure activity was 26.7%, and communication skills further explained 18.4% of interpersonal satisfaction. Fourth, in relation to subjective happiness, the explanatory power of subjective gender, academic achievement, perceived family economic level and leisure activity was 33.0%, and communication skills further explained only 0.3% of subjective happiness. The results of this study suggest that communication-related education can be used as a major intervention strategy in the development of programs to improve interpersonal satisfaction and happiness of college students.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
• /
• v.7 no.3
• /
• pp.27-37
• /
• 2012

The purpose of this study is to review the effect of internal marketing on job satisfaction in food service industry. In order to verify and achieve the purposes mentioned above, questionnaire data are gathered and analysed from 438 employees and their superiors for measuring employees' service quality fromKangwon province. Multiple regression is applied to test the proposed 2 hypotheses: the relationship between internal marketing and intrinsic job satisfaction, and the relationship between internal marketing and extrinsic job satisfaction. Empirical survey's findings are as follows; First, management support, internal communication and employment security have positive relationships with intrinsic job satisfaction. Second, management support, training & education has positive effect on extrinsic job satisfaction and employment security have positive relationships with extrinsic job satisfaction.

• Journal of Navigation and Port Research
• /
• v.36 no.6
• /
• pp.489-499
• /
• 2012

The purpose of this study is to examine the relation between communication and conflict in the ship organization and to analyze the affect of the conflict on the group cohesiveness and organizational effectiveness in the view of dysfunctional conflict that would play on the negative role to decrease the group cohesiveness and organizational effectiveness. The empirical survey showed that the intragroup and intergroup communications in the ship organization affect on the conflict of within and between groups, these conflicts decrease the group cohesiveness and organizational effectiveness, and that cohesiveness affect the organizational commitment and the job satisfaction of ship organization member significantly.