Journal of Navigation and Port Research (한국항해항만학회지)

Korean Institute of Navigation and Port Research (한국항해항만학회)
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The Impact of Communication and Conflict on Group Cohesiveness and Organization Effectiveness in Ship Organization

선박조직의 의사소통과 갈등이 집단응집성 및 조직유효성에 미치는 영향

  • Lee, Jong-Seok (Graduate school of shipping management Korea Maritime University) ;
  • Kim, Tae-Hyung (Graduate school of shipping management Korea Maritime University) ;
  • Shin, Yong-John (Division. of Shipping Management, Korea Maritime University)
  • 이종석 (한국해양대학교 대학원 해운경영학과) ;
  • 김태형 (한국해양대학교 대학원 해운경영학과) ;
  • 신용존 (한국해양대학교 해운경영학부)
  • Received : 2012.04.30
  • Accepted : 2012.07.19
  • Published : 2012.08.31
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Abstract

The purpose of this study is to examine the relation between communication and conflict in the ship organization and to analyze the affect of the conflict on the group cohesiveness and organizational effectiveness in the view of dysfunctional conflict that would play on the negative role to decrease the group cohesiveness and organizational effectiveness. The empirical survey showed that the intragroup and intergroup communications in the ship organization affect on the conflict of within and between groups, these conflicts decrease the group cohesiveness and organizational effectiveness, and that cohesiveness affect the organizational commitment and the job satisfaction of ship organization member significantly.

본 연구는 선박조직의 의사소통에 있어서의 부정적 영향으로서의 집단 갈등에 주목하여 의사소통과 갈등의 관계를 규명해 보고 집단 갈등이 집단 구성원의 태도와 성과에 어떠한 영향을 미치는지를 분석해 보고자 하였다. 선박조직과 육상조직 사이의 의사소통이 집단간 갈등에 통계적으로 유의미한 영향을 미치고, 의사소통이 효율적으로 이루어질수록 육상조직과의 갈등은 줄어드는 것으로 나타났다. 또한 선박조직구성원 사이의 의사소통이 선박조직의 집단 내 갈등에 통계적으로 유의미한 영향을 미치고, 선박구성원 사이에 원활한 의사소통이 이루어지면 선내 구성원간의 갈등은 감소하게 되는 것으로 나타났다. 그리고 선박조직과 육상조직간의 집단간 갈등과 선박조직내 구성원간의 갈등은 선박조직의 집단응집성과 조직몰입 및 직무만족에 부정적인 영향을 미치며, 집단응집성은 조직몰입 및 직무만족에 통계적으로 유의한정(+)의 영향을 미치는 것으로 나타났다.

Keywords

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