• Journal of the Korean Society for information Management
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• v.38 no.2
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• pp.305-336
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• 2021

This study explored the user's information needs and information behavior for the development of academic library services. The content analysis of qualitative data showed that the in-depth interview participants have six types of information needs such as 'suitability, up-to-dateness, uniqueness, reliability, practicality, and convenience' while going through societal, educational, and research-related changes. Interview participants solved their information needs by acquiring the resources necessary for each individual's task through information behaviors using information media, human resources and the places. Each participant tried to solve his/her information problem through individual efforts based on their different media and information utilization capabilities. Based on the analysis, this study presented four directions in the development of academic library services. They are an personalized information literacy service, a space to meet the characteristics of information needs, an infrastructure platform for exchanging human resources, and an accessible support service for utilizing information media.

• Journal of the Korean Society for information Management
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• v.30 no.4
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• pp.133-154
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• 2013

The purpose of this study is to analyze service quality factors that affect user satisfaction of NDSL Open Service (NOS) and to improve standards of open service for sharing information through the user satisfaction survey. User satisfaction indexes were developed to measure the all aspects of the NOS services. The quality index, satisfaction index, and performance index were identified in this survey. According to the survey findings, the levels of social quality and social satisfaction are relatively high, this shows the positive evaluation and expectation of researchers for open services. However, relatively low level is identified in area of service process quality. Therefore, NOS requires method to help easily take advantage of OpenAPI and strategy to increase service process satisfaction and service environment satisfaction.

• Journal of Digital Convergence
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• v.18 no.4
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• pp.45-53
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• 2020

With the advent of the Fourth Industrial Revolution, the central axis of the industry is shifting to SMEs, and online is becoming the center of marketing. In this regard, this study is aimed at the service quality and the characteristics of companies as the factors for the activation of SMEs' online export support projects and their performance creation. The study conducted a survey of companies applied for the government's online export support project. As a result, it was found that the reliability of the service quality and the characteristics of the company (CEO's will, Trade Expert), except for convenience, have a significant effect on the service utilization and performance. Accordingly, in order to revitalize the online export support business of SMEs, it is necessary to improve the human competence of enterprises and the reliability of service quality of supporting institutions. This study is meaningful in that it confirms the importance of the credibility required by the support organization as well as the characteristics for strengthening the capability of the company. However, there are limitations in not reflecting various factors of service quality and company characteristics.

• Information Systems Review
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• v.21 no.2
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• pp.69-89
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• 2019

Recently, consumers are increasingly interested in the sharing economy, which utilizes various resources by sharing unused or under-used products/services with others. This study focuses on Airbnb, a representative sharing economy platform, to identify the success factors of the sharing accommodation services. The key properties of sharing accommodation services are extensively surveyed from extant literature and are classified them into the three important factors (economic, convenience, and trust) that influence the success of room-sharing services. The research data include 1,673 Airbnb hosts who offered accommodations in New York City, USA, in June 2018. The research variables of economic-, convenience-, and trust-related factors are utilized in the empirical analyses. The results of this study show that the number of available facilities, flexibility of refunds, the response rate and time to customer requests, and the status of Super host are positively associated with guest satisfaction from sharing accommodation services. This study bears significant managerial implications by suggesting a set of practical guidelines to participants in sharing accommodation services.

• Journal of the HCI Society of Korea
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• v.9 no.2
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• pp.53-59
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• 2014

The objectives of this research is to compare UX elements influencing the satisfaction of users in Korea and North America according to product types of mobile commerce services, to determine UX INDEX suitable for each type of service, and to derive positively influencing UI factors through analyzing the relationship between UX INDEX and UX design detail factors. This research showed that there was difference in perceived reliability according to selling product types and there was difference in both perceived usefulness and reliability according to users in Korea and North America. Also, this research found out that, in analysis of relationship between UX INDEX and UX design detail factors, UI factors to understand a service structure generally showed close relationship but factors such as troubleshooting and help showed difference between users in Korea and users in North America.

• Journal of Digital Convergence
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• v.17 no.5
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• pp.327-332
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• 2019

The purpose of this study is to derive the differentiation and improvement measures of Kakao T through a usability evaluation centered on the service. In-depth interviews were conducted by first identifying the status of the mobility O2O service and reconfiguring the usability principles of the Honeycomb model, focusing on the functions and interfaces. First, there are problems driven from the imbalance in supply and demand as a mobility service, but it is likely to be improved through the addition of future features, carpooling. Second, problems were elicited for not recognizing the need for incorporated functions of Kakao T in the presence of existing functional-specific applications. Improvements derived based on this study are expected to help increase the convenience of users of mobility O2O services.

• Journal of Convergence Society for SMB
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• v.5 no.4
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• pp.25-30
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• 2015

Recently, interest in Fin-Tech, a compound word of finance and technology, has been increased. However, Fin-Tech that is a mixture of finance and IT is exposed in terms of security. In this paper, we propose a method to solve the security-related problem that occurs in the financial sector where the Fin-Tech is used. Proposed method found out different problems of services which are provided by companies through a variety of financial sectors and described a method to facilitate the security service. In particular, proposed method presents a service plan to secure safety and to minimize the damage. Also, proposed method set an objective to stabilize financial services based on analyzed result after analyzing the problems of existing FinTech security services.

• Journal of the Korea Society of Computer and Information
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• v.14 no.1
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• pp.205-216
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• 2009

The aim of this study is to propose an integrated operation plan of information call services by multi-connecting call services which are now being serviced by each different call number services and by providing one stop service which organically links alternative transportations such as railroad, air, and bus and also related organizations as well as road traffic information. For the objective, we analyzed the current status of Korean and foreign country systems and reviewed operation technology and technical specifications of the integrated system according to 3 steps, i.e. infrastructure procurement, test bed and extended completion, stabilization and high valuable services completion. Throughout the result of this study, traffic information one stop service, convenient service, diverse related information provision service, real-time information provision, and efficient system are expected to be implemented in the traffic information call service.

• Information and Communications Magazine
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• v.32 no.5
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• pp.31-35
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• 2015

IoT 서비스 사업자, IoT 기기 공급업체 또는 산업분야별로 구축한 IoT 서비스가 파편화돼 가는 상황에서 IoT 플랫폼간 상호운용성(Interoperability) 관련 기술 개발의 필요성이 증대되고 있다. 본 논문에서는 IoT 서비스 플랫폼간의 상호운용성 및 IoT 디바이스간의 상호운용성을 개선하기 위한 플랫폼간 연동(Interworking) 기술 및 개방형 표준 플랫폼 기술 적용 방안을 제시하였으며 사용 편의를 위한 상황인식(Context-Awareness) 기술 구현안을 제시하였다. 본 논문에서는 모다정보통신이 개발한 oneM2M 국제표준 기반의 지능형 IoT 플랫폼인 OMNIPASS와 다양한 IoT 플랫폼 간의 상호연동성을 지원하는 IoT Gateway장치로서 Smart Brain을 소개하고 이를 통해 IoT 서비스의 발굴과 다양한 산업 응용 분야의 확산을 도모하고자 한다.

• Proceedings of the Korea Contents Association Conference
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• 2010.05a
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• pp.551-553
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• 2010

2009년 4월부터 장애인 차별 금지 및 권리구제 등에 관한 법률의 시행으로 공공기관의 웹 사이트에 대한 접근성 개선이 이슈화 되고 있다. 한국과학기술정보연구원에서 제공하고 있는 과학기술정보통합서비스(이하 NDSL) 서비스 역시 접근성 개선이 필요하게 되었다. 본 논문에서 NDSL의 웹 접근성 개선을 위하여 접근성 준수 여부 평가 및 검색 서비스를 중요 서비스로 제공하는 NDSL의 특성을 고려한 접근성 개선 방안을 제시하여 다양한 계층과 환경의 사용자들의 사용편의를 제공하고자 한다.