• Korea Science and Art Forum
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• v.25
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• pp.449-461
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• 2016

This study was to investigate convention service quality that affect convention destination visiting values and intention to behavior from foreign convention attendances' perspectives. From the literature review, convention service quality and destination visiting value were discussed to provide logical linkage among proposed concepts. A total of 308 useful date were collected from on site survey at the convention centers in Seoul. Factor analysis and multiple regression analysis were performed to achieve the objective of this study. Factor analysis showed that there were four underlying dimensions in the convention service quality such as mutual human interaction, program quality, useful information, transportation and convenient facility. Multiple regression showed that these convention service quality affects destination visiting values and behavior intention. More discussion and implication are provided in the conclusion section.

• Journal of Service Research and Studies
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• v.12 no.4
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• pp.82-93
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• 2022

The food service industry is a major driver of global sustainable food consumption. By understanding food consumption behavior, restaurant managers can forecast demands and reduce pre-consumer food waste. This study investigates the relationship between influencing factors and the number of customers at restaurants and cafés. These factors are weather-related factors, including rain and temperature, and school-related factors, including exams and the day of the week. Based on these four factors, 24 possible combinations were created. Three representtive days were chosen for each weekday combination. Besides, one representative day was chosen for each weekend combination. In total, 48 days were sampled throughout the year. Customer data were collected from six restaurants and cafes on a Korean university campus. Conjoint analysis was used to determine the relative importance of each variable to customer numbers. Following that, utility scores were standardized and mapped to determine the best condition when the number of customers was at its peak. In addition, each store's sales were compared using Pearson's Correlation Coefficient. The findings support that temperature and rain influences are correlated with the number of customers. Furthermore, we discovered that temperature was far more significant than rain in determining the number of customers. The paper discusses the implications of weather to forecast food and beverage demand and predict meal choices.

• Journal of Korea Entertainment Industry Association
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• v.14 no.3
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• pp.51-62
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• 2020

The purpose of this study was to verify whether the quality of service provided by culture and arts education has a bearing on the service value of dance education, and to verify the role of the intention of reuse of culture and arts education participants in this relationship. The survey was conducted from October 1, 2019 to December 30, 2019, and a sample was collected from stratified sampling methods for the general public participating in culture and arts education. In order to verify the relationship between the independent variable and the dependent variable, multiple regression analysis was performed, and the role of the parameter in the relationship between the independent variable and the dependent variable was examined using the three-step intermediary regression analysis. The research results are as follows. First, as a result of analyzing the relationship between the sub-factors of service quality and emotional value, it was found that facilities and environmental services had the greatest impact. Second, the results of analyzing the relationship between the sub-factors of service quality and functional value showed that the most significant impact was on facilities and environmental services. Third, as a result of analyzing the relationship between the sub-factors of service quality and social values, it was found that facilities and environmental services had the greatest impact. Fourth, In the relationship between contents and instructor service and service value, the intention to reuse was found to have a full mediating effect. In addition, in the relationship between facility and environmental services and service value, the intention to reuse was found to have a partial mediating effect. Based on the quality of service of culture and arts education, this study suggested a way for dance education to work with the region.

• Culinary science and hospitality research
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• v.20 no.2
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• pp.136-151
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• 2014

To adapt to the constant change in the foodservice industry, dietary life is not only evolving variously and complicatedly, but eating-out styles are also changing fast. In this reality, this study is intended to examine the effects of marketing mix strategies on perceived value and loyalty in Korean restaurants. To achieve this, a survey was carried out to total 300 customers of Korean restaurants in Seoul from June 11 to June 30, 2013. The results were as follows. First, service experience, price and store image in Korean restaurants had a positive effect on the perceived value. Second, price, advertisement and store image in Korean restaurants had a positive effect on the loyalty. Third, the perceived value had a significant positive effect on the loyalty. As stated above, service experience, price and store image, and price, advertisement and store image in Korean restaurants had an effect on the perceived value and the loyalty, respectively. Also, the perceived value had an effect on the loyalty. Consequently, these factors are very useful as marketing mix strategies in Korean restaurants.

• Journal of Digital Convergence
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• v.20 no.4
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• pp.225-234
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• 2022

Voice commerce has emerged as a key channel for consumer searches and purchases. This study examines the continuance use intention of voice commerce, applying value-based adoption model. An online survey was conducted with 470 consumers who has experienced with voice commerce. As participants were who buys and purchases goods; or a user who uses food delivery service in voice commerce context. This study used SPSS 23.0 and Amos 23.0 for descriptive analysis, correlation analysis, confirmatory factor analysis, and structul equation modeling analysis. These reaults are as follows. First, usefuleness and response accuracy were significantly influenced the perceived value of voice commerce. Second, functional risk was significantly influenced the the perceived value of voice commerce. Third, perceived value was significantly influenced the continuance use intention of voice commerce. These results enhance understanding of voice commerce users and provide insight into the service provider of voice commerce.

• The Journal of the Korea Contents Association
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• v.22 no.4
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• pp.190-198
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• 2022

In the food market, kiosks are rapidly expanding. The kiosk improves the in-store consumer experience and economic prosperity of businesses. This research explores the continuance use intention of kiosks via a post-acceptance model with four antecedent variables: perceived usefulness, perceived ease of use, confirmation, and satisfaction. An online survey was conducted with 420 senior consumers, aged 50-70, who have experienced kiosk services. This study used SPSS 25.0 for descriptive analysis and Amos 23.0 for confirmatory factor anlysis, structural equation analysis, and mediate the effect of the bootstrapping method. The following results were obtained. First, perceived usefulness and confirmation significantly influenced satisfaction with kiosks. Second, perceived usefulness and satisfaction significantly influenced continuance use intention. Third, satisfaction mediated the relationship between perceived usefulness and continuance use intention. Fourth, satisfaction mediated the relationship between confirmation and continuance use intention. These findings enhanced the understanding of seniors' attitude and response to kiosk services.

• Journal of Korea Entertainment Industry Association
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• v.14 no.2
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• pp.225-235
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• 2020

Purpose: This study is a descriptive and secondary analytical study that uses panel data to analysis of unmet healthcare needs and risk factors for improving life care of osteoporosis patients. Methods: The subjects of this study were 941 patients who were diagnosed with osteoporosis using Korea Medical Panel 2015 data(β-version 1.0). Data analysis was performed using Chi-Square and logistic regression using SPSS/win 22.0. Results: The unmet healthcare needs of osteoporosis patients were 22.6%. The factors of unmet healthcare needs were education level and age in Model I of demographic factors, and eating problems, memory problems, activity limitation, and disability in Model II. In Model III, which added socio-psychological factors, eating problems, memory problems, Total family income, and pain/Discomfort were identified. Conclusion: Based on the results of this study, it should be considered in the planning of medical policies to improve the life care of osteoporosis patients, and it is necessary to improve access to medical services and to prevent and mediate realistically to reduce unmet healthcare needs.

• Journal of Korea Entertainment Industry Association
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• v.13 no.8
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• pp.595-602
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• 2019

The Purpose of this study was to evaluated the effectiveness of Pilates exercise in women with obesity through a review of Pilates exercise used to enhance physical function and mental function. We searched randomized controlled trials using electronic databases. We also manually reviewed sources to identify additional relevant studies. We only included research that Pilates was applied and the researches that was combined with other kinds of exercises were excluded. We have found 11 researches that is corresponded to selected criteria and the investigation was conducted by dividing into two section which are physical and psychological effect of Pilates exercise. Pilates exercise affect body composition, hormone by providing increased muscle strength, quality of life, lumbar isokinetic muscle strength, adiponectin, ghrelin and confidence, as well as decreased body fat rate, insulin, RBP-4, leptin, total cholesterol, triglyceride. Pilates exercise for women with obesity has been shown to be highly effective in lots of health related factors. Therefore we recommend Pilates exercise strongly for the life care of obesity women.

• CRM연구
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• v.3 no.2
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• pp.21-41
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• 2010

The current research was conducted to examine the factors that affect outsourcing performances, and further investigate whether a discrepancy in performance exists between the medical institutions and hotel service institutions. The study surveyed both medical and hotel administrators for approximately two months, who managed outsourcing tasks. Total of 325 responses out of 350 distributed were collected. However, due to inadequate responses, six responses were excluded, amounting to total of 319 (155 medical institutions, 164 hotels) valid responses included in the final analysis. First, the informal outsourcing relationships between representatives of outsourcing service seekers and providers did not appear to have significant effects in terms of the levels of trust in neither medical institutions nor hotel industries. However, the relationships affected outsourcing degrees exclusively in medical institutions, showing the disparity between the two service institutions. This was explained due to the continuing long term efforts required to establish an informal relationship in medical institutions. Second, communication was shown to have positive effects on levels of trust in both medical institutions and hotel industries. This indicates a prominent outsourcing trait that emphasizes the significance of mutual cordial communication that contributes to establishing positive relationships. Third, opportunistic behavior of the outsourcing service providers appeared to negatively affect the levels of trust as well as outsourcing degrees for both medical and hotel industries. Therefore, opportunistic behaviors were found to have more tendencies to causing tension and discomfort rather than creating a relationship based on mutual credibility or conviviality. Fourth, the effect of service infrastructures on the level of trust did not appear to be significant on medical institutions, while showing positive influence on hotel industries. Additionally, service infrastructures were found to positively influence the outsourcing performance levels for both sectors. Fifth, trust between outsourcing service seekers and providers did not appear to have noticeable impact on the outsourcing degrees for either institution. On the contrary, trust appeared to have positive impacts on performance for both institutions. This further indicates that, when engaging in outsourcing, strengthening relationships through mutual partnership with outsourcing entities rather than establishing contractual relationships leads to improving the reciprocal trust, which in turn improves work results. Lastly the outsourcing degree of service seekers appeared to have positive impact on the outsourcing performance for both medical institutions and hotel industries, indicating the causal relationship between the affectability of outsourcing degrees and the following performance results.

• Communications of the Korean Institute of Information Scientists and Engineers
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• v.20 no.5
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• pp.17-22
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• 2002

만약 사용자가 원하는 멀티미디어 콘텐츠를 원하는 시간에 TV를 통해서 볼 수 있게 된다면, 다시 말해서 보고 싶을 때, 보고 싶은 방송을 포함한 멀티미디어 콘텐츠를 원하는 시간에 바로 볼 수 있게 된다면 사용자는 방송시간에 맞추어 TV를 보지 않아도 되고 원하는 콘텐츠를 검색하느라 시간을 보낼 필요도 없어질 것이다. 예약 녹화의 경우에는 시간정보를 가지고 미리 예약을 해야 하는 경우이므로 이와는 다른 경우라 하겠다. 이러한 서비스는 바로 디지털 콘텐츠와 이를 가정에서 저장할 수 있는 장치의 발달이 바탕이 되고 있다.(표 1 생략, 원문이미지 참조) 표 1은 영국의 BBC사에서 1998년에 조사한 자료로 디지털 멀티미디어 데이터를 저장하고 재생할 수 있는 저장장치의 가격과 용량의 전망을 나타낸다. 여기에서 데이터는 5.5 Mbps급의 MPEG-2 스트림을 기준으로 하였다. 표 1에서 보수적 견해는 매 18개월마다, 현실적 견해는 매 10개월마다 동일 가격의 용량이 2배가 되는 것으로 계산한 것이다. 여기서 보듯 저장장치의 가격 대비 성능이 갈수록 나아지고 있어 가정에서 멀티미디어 콘텐츠를 저장할 수 있는 가정용 서버의 등장이 멀지 않았음을 보여준다. 1999년 가을에 활동을 접은 DAVIC의 마지막 활동이 바로 이러한 저장장치를 이용한 "TV Anytime Service"였다 . Anytime Ser vice란 저장장치를 통해 사용자가 원하는 콘텐츠를 저장해 놓았다가 사용자가 원하는 시간에 언제나 볼 수 있다는 개념이다. 이를 소비자관점에서 보면 Personalized service라고 할 수 있다. 이어 1999년 여름에 창설이 된 "TV Anytime Forum"이라는 단체에서 이러한 저장장치를 이용한 서비스를 위한 환경을 구축하고 있다. TV Anytime Forum은 가정에서 저장장치가 있는 단말인 PDR(Personal Digital Recorder)을 이용한 서비스, 즉 Anytime Service 위한 응용을 가능하게 하기위한 콘텐트 개발자에서부터 가전기기에 이르는 분야에서 Interoperable한 규격을 만들어 보자는 것이 그 목적이다. 특히 여러가지 디지털미디어 전달방식, 예를 들어 DVB, ATSC, ARIB 등에 독립적인 규격을 만드는 것을 원칙으로 하고 있다. 1999년 7월에 첫 번째 회의를 하면서 설립이 되었다. 2001년 말 기준으로 BBC, NHK, Microsoft, Sony, IBM, Phillips, NTT, Intel, Canal+, Tivo, 대우전자, 삼성전자, LG전자, KETI, ETRI 등 콘텐츠 사업자, 방송업자, 네트웍 사업자, 가전업체, 소프트웨어 개발회상에 이르기까지 총 157개 회원사로 구성되어 있으며 년 6회 회의를 개최한다. 2000년 11월에는 서울에서 회의를 개최하였으며 2003년 6월에 다시 한국에서 개최하기로 확정되어 있다. 본 글에서는 이러한 Anytime Service 환경이 구축되었을 때의 각 산업별로 얻을 수 있는 이득에 대해서 알아보고 TV Anytime Forum의 각 Working Group들의 작업 내용들, 그리고 지난 1월에 열렸던 15차 회의의 결과들에 대해서 살펴보고 국내의 TV Anytime 활동에 대해서 간단하게 소개하고 마치도록 하겠다. 현재 디지털 방송기술, 비디오 스트리밍 기술이나 MPEG 등과 같은 기술수준으로도 충분히 이러한 서비스를 시작할 수 있으며 소비자들도 이러한 욕구를 서서히 느끼고 있다. 정보와 서비스를 선택할 수 있게 만들자는 목표를 설정하고 있다. 이러 목표는 통신$.$컴퓨터$.$멀티미디어 기술발전으로 가능하게 되었다.