• Title/Summary/Keyword: 서비스 관리 프로세스

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Suggestion of a Digital Curation Framework for Historical Contents (역사콘텐츠 활용을 위한 디지털 큐레이션 프레임워크 제안)

  • Lee, Hyewon
    • Journal of Korean Society of Archives and Records Management
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    • v.16 no.3
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    • pp.235-256
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    • 2016
  • This study suggested a digital curation framework for supporting the digital policy of institutes that collect memory. As such, it conducted a literature review and an analysis of digital curation models, as well as a focus-group interview of historians and graduate students majoring in historical studies. In this study, digital curation framework refers to an abstract model for supporting policy development and the planning for a high-level view of the archival information service. This implications of this framework are as follows: (1) to emphasize the data life cycle and connection between stages and actions; (2) to make an infra-schema for understanding institutes that create, arrange, or store specific data as the same history contents have to be provided by different institutes and as there are differences in the data's value; (3) to check the present conditions of information services and their systems; (4) to consider the practical applications of contents that have been collected and stored; and (5) to converge all data in one system through the framework and activate diverse works in the context of the framework.

RosettaNet based Business Integration Model for Enhancing Manufacturing Firm's Responsiveness (제조 기업의 대응성 향상을 위한 로제타넷 기반 비즈니스 통합 모델)

  • Park, Mok-Min;Park, Jeong-Ho;Shin, Ki-Tae;Park, Jin-Woo
    • The Journal of Society for e-Business Studies
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    • v.15 no.1
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    • pp.89-101
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    • 2010
  • In some industries, manufacturing firms' distinctive competences include not only product superiority but also service excellence. For example, in a highly volatile and dynamic market, flexibility and responsiveness are more valued than just the product cost. And sales order processing, in that respect is a very important process. However, previous studies on sale order processing have considered only due-date assignments or dealt with production scheduling to minimize production cost or delivery lead time. Due to recent advances in information technology, a new approach is possible in dealing with sales order processing. For example, RFID(Radio Frequency IDentification) and ubiquitous computing technology adds real time visibility and traceability to supply chain. In this study, we develop a new due-date re-negotiation process for sales order management and propose a new business integration model to support the re-negotiation process based on RFID, ubiquitous computing technology and RosettaNet's PIPs.

A Study on the Effect of Coworkers Social Support on Service Employee's Self-Efficacy and Job Performance. (동료지지가 서비스직원의 자기 효능과 직무성과에 미치는 영향)

  • Yang, Sung-Youn
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.1
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    • pp.304-312
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    • 2019
  • Service companies are making constant efforts to gain positive business performance such as customer satisfaction, quality improvement, and valuable management. Compared to other industries, service companies are highly dependent on workers for responding to customers and satisfying various customer needs in terms of business content and type. Thus, the attitude, given, environment, and capacity of the workers who supply service and serve customers are important factors that directly and indirectly influence customer satisfaction and performance. To enhance the performance of organizations and gain competitive advantage, it is important to provide the various forms of social support for workers as service suppliers. In this sense, active interests including the development of personal competence, support for working environment, and providing chances for the development of new services are significant. This study is a follow-up study on the influence of social support for positive psychological capital, creativity, and work performance of service workers. Among the service process matrix, this study targets the workers involved in mass service fields and seeks to examine how support for co-worker influences the performance through self-efficacy. No empirical analysis has examined workers involved in mass service fields. Thus, this study aims to take an approach different from that of previous studies and to suggest more effective human resource management strategies for enhancing the competitiveness of service companies and provide related implications.

A Study on Developing the System for Supporting Mobile-based Work Process in Construction Site (모바일 기반의 건설현장 업무처리 지원시스템 개발 연구)

  • Kim, Seong Jin;Kim, Tae Hak;Ok, Hyun
    • Smart Media Journal
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    • v.6 no.4
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    • pp.50-57
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    • 2017
  • As the construction sites are far from the construction site offices, the construction workers perform work on the sites with a variety of reference books and materials. This inconvenience may lead to construction accidents, and as such, the demand for mobile app development for simplifying work is increasing. Therefore, in this study, the trends of mobile research and mobile app development, and their application to the construction field were investigated to develop a mobile app that would help construction workers process their work. Based on this, mobile services applicable to construction sites and work process improvement plans were proposed. To apply the proposed work process, the functions of the existing construction project management system were improved, and a mobile app that could be used in both the Android and iOS environments was developed.

Functional Analysis of Production Planning & Scheduling Solutions from SCM Perspective (공급망 관리 관점에서의 생산계획 솔루션 기능 분석)

  • Han, Kwan Hee
    • The Journal of the Korea Contents Association
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    • v.18 no.6
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    • pp.564-573
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    • 2018
  • External environment of enterprises are rapidly changing brought about mainly by global competition, cost and profitability pressures, and emerging new technology. In particular, frequent change of customer requirements is a tough challenge to manufacturing company. To cope with these challenges, a production planning and scheduling (PP&S) function might be established to provide accountability for both customer service and operational efficiency. PP&S deals with short-term decision making in the production process of whole supply chain. The task of PP&S is to seek a balance between customer orders and limited resources. At present, many PP&S software solutions have been utilized in many enterprises to generate a realistic production plan and schedule efficiently. The aim of this paper is to analyze the PP&S functionalities and its system architecture from the perspective of SCM (Supply Chain Management), and propose the PP&S solution classification framework to facilitate the comparison among various solutions.

The Utilization of the Archival Contents of the National Archives of Korea via YouTube Channel (유튜브(YouTube) 채널을 통한 국가기록원 기록정보콘텐츠 활용방안)

  • Park, Ji Young;Baek, Ji-Yeon;Kim, Yoo Hyun;Oh, Hyo-Jung
    • Journal of the Korean Society for information Management
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    • v.35 no.4
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    • pp.165-193
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    • 2018
  • The archival contents of the National Archives of Korea are organized so that anyone can easily use the records with a lot of social interest or request for reading. However, there are some problems in accessibility of archival contents, lack of detailed information, difficult to use and less interesting delivery method, and lack of customized content. As an alternative to this, this study proposed the utilization method of the archival contents of the National Archives through YouTube channel. For this purpose, we analyze the status and problems of the archival contents of the National Archives and understand the contents of the YouTube channel of the foreign agencies and the National Archives, and evaluate and compare them. Based on this, we propose and apply the process of the archival contents visualization using YouTube. Through this, We expect that the recognition and usability of the contents information of the National Archives of Records will be improved.

Research on the Plans of Construction Information for National Infrastructure in Public Construction Projects (공공건설사업에서의 국가기반시설 건설정보 서비스 방안에 관한 연구)

  • Ok, Hyun;Kim, Jin-Uk
    • The Journal of the Korea Contents Association
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    • v.13 no.12
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    • pp.1026-1035
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    • 2013
  • The construction field is implementing cost savings and business process improvements by adopting and applying various information technologies to secure the construction sector's technological competitiveness amid the economic recessions inside and outside South Korea. Therefore, affiliated agencies of the Ministry of Land, Infrastructure, and Transport are reinforcing transparency and efficiency in construction project management through informatization. These agencies are also performing construction project management and maintenance and management businesses by constructing various information systems to create higher added values and secure competitiveness. However, as the application of the constructed information system is limited to a portion of public construction projects, it is not yet possible to understand the whole status of the national infrastructures. Therefore, this paper aims to propose a construction information service plan, its future promotion method and procedure of application on the entire national infrastructures. This plan would be carried out by collecting, linking and fabricating the main construction information from the information systems of the affiliated agencies around the construction project information system(Construction CALS System) being applied at the organizations under the Ministry of Land, Infrastructure, and Transport. Such a plan is expected to facilitate effective project management and maintenance of public construction projects and serve as a useful tool for major decision making endeavors such as future policy planning. The proposed plan is also expected to facilitate the management and application of construction information from the construction up to the maintenance management of the national infrastructures.

A Study on Developing Web based Logistic Information System(KT-Logis) (웹 기반 통합물류정보시스템(KT-Logis) 개발에 관한 연구)

  • 오상호;김태준
    • Proceedings of the Korean DIstribution Association Conference
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    • 2001.11b
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    • pp.125-141
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    • 2001
  • In this paper, the current problems of logistics industry in Korea and their possible solutions were discussed. With Korea Telecoms KT-Logis, the supplier and demander of logistics service would not have to invest large sum of money into their computer system. All they need is just a computer with internet connected. What KT-Logis influence on the logistics industry are the following; 1. Many logistics service supplier and demander can do the business on the web with one computer system. 2. This web based computer system does not only work on the office but also apply on the field worker such as delivery personnel or even the forwarder with mobile phone. 3. KT-Logis is an integrated system which cover the broad arrange of logistics management from truck management to customer relations management. 4. Finally, KT-Logis is web based systems which suits for current e-business and mobile environment. In future, more studies should be done to develop more progressive integrated logistics information systems with enterprise resource planning(ERP) and supply chain management(SCM).

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A Design and Implementation of Mobile Logistics Information System (모바일 물류정보시스템 설계 및 구현)

  • Lee, Won-Joo;Lee, Sang-Jun;Lim, Heon-Yong;Kim, Chang-Hyeon
    • Journal of the Korea Society of Computer and Information
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    • v.17 no.7
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    • pp.139-146
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    • 2012
  • In this paper, we implement an m-LIS(Mobile-Logistics Information System) for an effective logistics management in consideration of logistics process and work environment. The m-LIS could perform the entire business process every minute and promote the work efficiency by tying up with ERP and POS system. Moreover, this system could enhance the management level of service and supply chain. Due to the reason that the existing logistics business was not computerized and automated, most of operation was accomplished by means of workers experience and convention. This problem brought about both the ineffective management and logistics quality deterioration by weakening the control power of the logistics site. In order to solve this problem, we put focus on providing the real-time operation monitoring environment on the spot, the satisfaction of the efficiency on the spot, and the optimized system by building up the logistics information system. Furthermore, we attest that the new logistics system could properly cope with the increase of the quantity of goods transported owing to stable logistics information support and the market expansion and growth caused by the firm interface between the new ERP and its related system.

IT Governance of the Korean Conglomerates: A Comparative Case Study (국내 대기업들의 IT 거버넌스: 비교 사례 연구)

  • Zo, Hang-Jung;Song, Chan-Hoo;Kang, Hyun-Goo;Lim, Dong-Won
    • Journal of Korea Technology Innovation Society
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    • v.12 no.2
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    • pp.335-359
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    • 2009
  • This study explores the IT governance structures of the Korean conglomerates. It investigates IT organization structures, decision making frameworks and processes, communication channels, implementation mechanisms, and performance evaluation methods around IT activities of the Korean conglomerates by analyzing four different cases. The results show that all of the conglomerates have an IT service firms as one of their subsidiaries, and all the subsidiaries in the conglomerates outsource their IT divisions to the IT service firms, The client firms in the conglomerates operate IT strategy and planning teams to coordinate their IT activities with their outsourcing partners. The IT governance archetype of the Korean conglomerates is found to be "business monarchy" because the client firms mostly make IT decisions. However, the IT service firms provide the information of IT trends and solutions to their clients, so the IT governance archetype of input framework for IT decisions can be "IT monarchy". In addition, the conglomerate which has the more centralized IT governance architecture appears to prefer the more integrated implementation mechanisms for IT decisions. The results of this study are expected to be used as a benchmarking model for the organizations which try to develop an effective IT governance structure.

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