• Title/Summary/Keyword: 상담유형

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Consumer Complaints and Settlements on Credit Cards (신용카드 상담사례를 통해 본 소비자문제의 유형과 개선 방안)

  • 김경자
    • Journal of Families and Better Life
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    • v.19 no.1
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    • pp.77-93
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    • 2001
  • This paper examines consumer problems and issues of credit card use. The cases of credit card problems were from a civil consumer organization called Green Consumers Network in Korea. This paper focused on over five concerns, including credit card issuing, lost or stolen card settlements, vendor fee charging to customer, withholding payment in case of unsatisfactory purchases, and abusive debt collecting practices. Some solutions for the consumer problems were suggested.

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A Study of Chatbot Personality based on the Purposes of Chatbot (사용목적에 따라 선호하는 챗봇의 성격에 관한 연구)

  • Kang, Minjeong
    • The Journal of the Korea Contents Association
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    • v.18 no.5
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    • pp.319-329
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    • 2018
  • With rapid development of technology for strong AI chatbot, the role of chatbot has been extended from conducting simple tasks to being a friend or counsellor. For this newly emerging purpose of chatbot, endowment of personality is important to make the chatbot regarded as a human being. Nevertheless I found that there are few guides about it. Thus, this study identifies the proper personality of chatbot depending on the purpose of services and user types. The purposes of chatbot services are divided into three types such as leisure-time, counselling, and task. The DISC theory is used for categorizing personality, which consists of 4 types such as dominance(D), inducement(I), submission(S), and compliance(C). An interview and survey were conducted to investigate the preferred personality of chatbot and contents for leisure-time. As results, people tend to prefer people-oriented types such as I, S for their leisure time, task-oriented types such as D,C for their task, and slow types such as C,S for counselling. Women prone to prefer neutral gender except for counselling and men tend to prefer female in all chatbot services. Preferred chatbot age is either same or younger age for leisure-time, same or older for counselling, and 30's for tasks. Preferred contents for leisure-time are mostly recent information but many 20's want fun contents and 50-70's want emphatic conversation. 30-50's want honorific but 20's and 60-70's don't care. The research results useful guide on proper personality of AI chatbot for each purpose of its service.

A Study of Bibliotherapy for Children and Youth in School Library (학교도서관에서의 독서치료 활성화 방안 연구)

  • 황금숙
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.14 no.2
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    • pp.41-57
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    • 2003
  • The purpose of this study is to present method on activation of bibliotherapy for children and young people in school library. So the first part of paper is to understand mental state of children and youth. Then second part is to develop library collection for bibliotherapy in school library. The last Part is to develop bibliotherapy Program for children and youth by school librarian.

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A Study on the Present Stage of Research Support Services of Academic Library in Korea (국내 대학도서관 연구지원서비스의 현단계)

  • Lee, Yong-Jae;Lee, Ji-Wook
    • Journal of Korean Library and Information Science Society
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    • v.51 no.1
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    • pp.305-327
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    • 2020
  • This study aims to suggest the ways to reinforce academic library's research support services for professors and researchers in Korea. For this purpose, this study collected the development plans of academic libraries in Korea, and analysed the plans for supporting research activities, and also analysed each library's homepage. And this research classified the research support services of academic libraries into eight types for further analysis. The types are 'subject guide', 'academic information literacy', 'research analysis service', 'research consulting', 'research ethics education', 'thesis writing guide', 'bibliography management program', 'interlibrary loan·original text copy'. As a result, it is shown that the most libraries emphasized 'custom-tailored user education' and marked it on development plan. As subsequent plans, libraries provided the action plans of 'expansion of scholarly DB instruction on each subject', 'expansion of custom-tailored research support services', 'construction of research support service system' one after another. This study suggests 'activation of subject guide service', 'expansion of academic information literacy programs for supporting research', 'introduction of research performance analysis services', and 'support for establishment of research ethics' as ways to strengthen academic libraries' research support services.

A Study on Visiting Caregiver's Perception of Elder Abuse (방문요양보호사의 노인학대에 대한 인식)

  • Oh, Chung-uk;Kang, Hye-kyung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.4
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    • pp.638-645
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    • 2016
  • This study describes visiting caregivers' perceptions and reporting of elder abuse. From January 13 to February 10, 2014, data were collected from 249 visiting caregivers working at homes by using a structured questionnaire. The caregivers' perceptions of abuse were high overall. Physical abuse was the most common type, followed by financial, verbal, negligence, and emotional abuse. Most visitors recognized that it is important to require reporting for the prevention of elder abuse, but most of them had no experience with reporting abuse, and the agencies that they knew were mostly the police. A majority of the visiting caregivers had attended an elder abuse program and recognized the importance of such programs. The caregivers hoped that the programs would have specific examples of how to deal with elder abuse and family counseling methods, and other practical content for their work. Programs should focus on coping with individual cases, proper counseling methods, and awareness of elder abuse.

The Relation between Social Networking Sites and Depression by Gender: Mediating effects of Collective Identity, Perceived Social Support, and Negative Comparison (성별에 따른 SNS사용유형이 우울감에 미치는 영향연구: 집단소속감, 지각된 사회지지, 부정적 사회비교의 매개효과)

  • Lee, Seunguk;Choi, Younyoung;Lee, Hyunwoo
    • Journal of the Korea Convergence Society
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    • v.10 no.8
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    • pp.205-215
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    • 2019
  • The purpose of this study aimed to investigate the gender differences in the mediating effects of perceived social support and negative comparison in the relation between social networking sites and depression. For this analysis, 483 samples were collected and conducted by multi-group structural equation model. The findings of this study were as follows: (1) Collective identity was observed both in Facebook and in Internet Cafe activities. (2) Collective identity was positively related to perceived social support, but perceived social support was negatively related to depression. Also, negative comparison was positively related to depression. (3) In terms of gender differences, the Facebook activities were negatively related to depression for male while the internet cafe activities were positively related to depression for female. Lastly, (4) The collective identity was positively related to negative comparison for female.

Analysis of Mentor Teachers' Mentoring Type and Type Changes in Collaborative Mentoring Programs for Professional Development of Beginning Science Teachers' Teaching Practice (초임과학교사 수업 전문성 신장을 위한 협력적 멘토링 과정에서 나타나는 멘토교사의 멘토링 유형 및 유형 변화 분석)

  • Jung, Dojun;Nam, Jeonghee
    • Journal of the Korean Chemical Society
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    • v.62 no.6
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    • pp.441-452
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    • 2018
  • This study investigated mentor teachers' mentoring types and how the types of mentoring changed throughout the collaborative mentoring program for beginning science teachers who had difficulties in teaching practice. One-on-one mentoring meetings were audio-taped and transcribed for analysis. The result of the study showed that mentors took various roles such as Observer, Critical friend, Provider of feedback, Instructor, Role model, Evaluator, Counselor, and Equal partner. However, if mentoring did not bring about a change in the perception of a science instruction of a mentee teacher, there was no positive change in the teaching of the mentee teacher. Therefore, mentor teacher must have enough time to concretely discuss about mentee teachers' perception of a science instruction, mentoring method, etc. with mentee teacher before mentoring.

A Study on Enculturation Type and Life's Satisfaction among Marriage Immigrant Women (결혼이주여성의 문화적응유형과 삶의 만족도에 관한 연구)

  • Chon, Lee-sang;Cho, Hong-joong
    • Journal of the Korea Convergence Society
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    • v.10 no.2
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    • pp.277-284
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    • 2019
  • This study is positive research to figure out enculturation types and to analysis influence of enculturation types on life's satisfaction of the marriage immigrant women. By precedent study, enculturation types was classified by integration factor, separation factor, assimilation factor and marginalization factor. To achieve objectives of study, we carried out sampling, survey and statistical analysis. According to result of study, integration factor and assimilation factor were appeared positive influence and separation factor was appeared negative influence statistically on quality of life of them. Therefore for quality of life of the marriage immigrant women, it need to develop interact system with native persons, support opportunity to associate with koreans, and promote fair treatment and interaction of koreans for them. And government have to execute multiculturalism policy more than assimilation policy. this study have that was samples's regional limitation, few variables limitation, and cross-sectional research's limitation. Therefor it needs more wide and depth research than this for future.

Diagnosis and Evaluation of Humanities Therapy: The Phonetic Analysis of Speech Rates and Fundamental Frequency According to Preferred Sensation Type (인문치료의 진단 및 평가: 감각유형에 따른 말속도와 기본주파수의 실험음성학적 분석)

  • Lee, Chan-Jong;Heo, Yun-Ju
    • The Journal of the Acoustical Society of Korea
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    • v.30 no.4
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    • pp.231-237
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    • 2011
  • The purpose of this study is to examine the correlation between the preferred sensation type and speech sounds, especially on $F_0$ and the speech rates. Data for the sensation types and speech sounds were collected from 36 undergraduate and graduate students (17 male, 19 female). Subjects were asked to read a given text (400 syllables), describe a drawing, and give answers to some questions. We measured speakers' $F_0$ and speech rates. The results show that type V (Visual) has the correlation with the speech rates when type D (Digital) was ruled out, and type A (Auditory) has the correlation with the speech rates when type D was included. Furthermore, the analysis of the mean values of V, A, K (Visual, Auditory, Kinethetic) indicates that type V is characterized with faster speech rates and higher $F_0$ in all parts except for interview and the same is true for that of V, A, K, D (Visual, Auditory, Kinethetic, Digital) in all parts. In conclusion, this study proved that the preferred sensation type has the correlation with $F_0$ and speech rates. Based on the results of this study, $F_0$ and speech rates can be used to analyze the sensation types for individualized education as well as consultation. In addition, this study has great significance in that it lays a foundation for the study on the correlation between a preferred sensation type and speech sounds.

A Typology of Maritally Violent Men: Testing the Three Batterer Subtypes Derived from Theory (가정폭력 행위자의 유형: 이론에 따른 세 하위유형의 검증)

  • Chang, Hee-Suk;Kim, Ye-Sung
    • Korean Journal of Social Welfare
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    • v.56 no.3
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    • pp.303-325
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    • 2004
  • This study investigated subtypes of men who batter, and explored the differences among them. It was based on 217 subjects from all around the nation who received legal punishment. In the analysis of the typology, we specifically tested whether the Holtzworth-Munroe and Stuart proposed typology was verified. The results of the cluster analysis revealed support for their theoretical distinction for three types of abusers. These results imply that Holtzworth-Munroe and Stuart's batterer typology is applicable to Korean batterers to some degree. Type 1 men demonstrated the lowest levels of physical and psychological abuse toward their wives and were the least likely to have had a history of child abuse or alcohol problems. These men had lower MCMI scores and did not show any extraordinary personality traits. Men in this category were violent only against their wives, had relatively liberal sex role attitudes and had the most satisfaction in their intimate relationships. Type 2 men were violent only at home, using a moderate level of violence. These men had very high levels of dependency on others and showed a borderline, avoident or passive-aggressive personality. The amount of alcohol consumption was similar to Type 1, but scores of jealousy, self-esteem, and attitudinal variables were similar to Type 3 men. They lacked assertiveness skills and reported the least marital satisfaction. Type 3 men used the most severe violence and were violent both inside and outside the home. These men showed signs of antisocial and aggressive personality. They had experienced frequent physical abuse during childhood, were the most likely to abuse alcohol and had lower self-control. Type 3 were the most traditional in their views of women's roles and had attitudes supporting violence. Based upon the study findings, practical implications of enhancing treatment efficacy were considered.

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