• Journal of Digital Convergence
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• v.15 no.6
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• pp.447-456
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• 2017

The purpose of this study was to investigate the moderating effects of self-efficacy on the relationship between workplace incivility and burnout, turnover intention of early childhood teachers. Data were collected from 565 early childhood teachers on INC, BUN, TUR and SEF which then were analyzed using correlation and multiple regression. The major findings of this study were as follows: First, workplace incivility was positively related to burnout and turnover intention. Second, workplace incivility was negatively related to self-efficacy. Third, self-efficacy was negatively related to burnout and turnover intention. Fourth, self-efficacy had moderational effects on the relationships between workplace incivility and burnout and between workplace incivility and turnover intention. The above findings demonstrate that workplace incivility affects both burnout and turnover intention.of early childhood teachers. Thus, policy to manage incivility in order to lessen burnout and turnovers should be considered. Additionally, programs that enhance self-efficacy should be developed and carried out.

• Management & Information Systems Review
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• v.37 no.3
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• pp.49-64
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• 2018

The purpose of this study is to investigate the effect of organizational virtue and leader member exchange on workplace-incivility by reducing workplace incivility. And second, to examine how incivility in the organization will affect affective commitment. Third, the effect of conscientiousness on the relationship between workplace-incivility and affective commitment in the organization is examined. In this study, 234 domestic workers were surveyed and their hypotheses were verified for empirical study. This study revealed that organizational virtue and leader member exchange had negative effects on workplace-incivility, and organizational incivility also had negative effects on affective commitment. In addition, the relationship between workplace-incivility and affective commitment in the organization showed that the lower the degree of conscientiousness in personality, the stronger the negative effect of workplace-incivility on affective commitment. Therefore, this study suggests that empirical studies show causal relationship between workplace-incivility and affective commitment in the organization. In addition, the moderating effect of conscientiousness on the relationship between workplace-incivility and affective commitment was demonstrated, and it is meaningful that the effect of organizational virtue, leader member exchange relationship and affective commitment is demonstrated empirically.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.19 no.1
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• pp.486-496
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• 2018

Customer incivility is an important stress factor employees performing service tasks, and this is equally true for employees who perform civil affairs services. The purpose of this study is to investigate the negative effects of adverse customer behavior and ways to reduce it. This study adopts the Conservation of Resource (COR) theory in order to examine customer incivility. This study predicts that customer incivility will negative emotions and eventually lead to emotional exhaustion in employees. We also predict that social support (organizational support, supervisor support, coworker support) perceived by employees would moderate the relationship between customer incivility and negative emotions. This study is based on 481 questionnaires collected from public officials. The results are as follows: First, customer incivility causes negative emotions. Second, negative emotions mediate the relationship between customer incivility and emotional exhaustion. Third, the relationship between customer incivility and negative emotions showed moderating effects on the perception of organizational support which is one of three types of social support. Based on the results of this study, implications, limitations, and future direction of research are suggested.

• Journal of Convergence for Information Technology
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• v.10 no.9
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• pp.102-110
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• 2020

The purposes of this study was to identify relationship among self-efficacy, incivility, career identity and professionalism in nursing students. The subjects were 320 junior and senior nursing students from four colleges in Gyeonggi-do. As a result of the study, the average self-efficacy was 3.90 points, incivility was 2.36 points, career identity was 2.64 points, and nursing professionalism was 3.63points. Professionalism of nursing students was positively correlated self-efficacy, career identity, but nursing professionalism was negatively correlated incivility. The predictors on nursing professionalism were self-efficacy, incivility, career identity and rudeness. These variables have explanatory power of 16.3% on nursing professionalism. Therefore, specific strategies are needed to reduce the rudeness experienced in clinical practice and change in the curriculum to increase the career identity of nursing students.

• Journal of the Korea Convergence Society
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• v.8 no.12
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• pp.407-416
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• 2017

The Purpose of this study was to identify the relationship among incivility, coping, burnout and career identity to clinical practice. The subjects were 199 nursing students from two college in Gwang-ju. A self-report questionnaire was used to collect data on incivility, coping, career identity and burnout. The data was analyzed using descriptive statistics, Pearson correlation coefficient, independent t-test, ANOVA, and Multiple regression by SPSS ver. 23.0. 87.9% of subjects experiences incivility in clinical practice. Incivility was positively correlated with burnout(r=.27, p<.001). but Incivility was nagatively correlated with career identity(r=-.24, p=.001). Career identity was nagatively correlated with burnout(r=-.62, p<.001). The predictors on burnout were incivility, coping and career identity. These variables have total explanatory power of 48.6% on burnout.

• The Journal of the Korea Contents Association
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• v.19 no.4
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• pp.293-302
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• 2019

This study examined effects of experience of nurses' incivility and social anxiety on emotional labor in nursing students during clinical practice. The participants were 161 nursing students in universities located in G province and C province. Data were collected from November 19 to December 15, 2018 through self reported structured questionnaire. Data analysis was performed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and stepwise regression. Experience of nurses' incivility correlated positively with social anxiety and emotional labor. Social anxiety was positively correlated with emotional labor. Participants' experience of incivility and social anxiety explained 21.9% of variance in emotional labor among nursing students. The findings indicate that experience of nurses' incivility and social anxiety are important factors to be considered in working to reduce emotional labor. Therefore, systematic programs to effectively manage and response the incivility problems in clinical practice and reduce social anxiety level should be developed.

• Journal of Digital Convergence
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• v.14 no.8
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• pp.371-381
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• 2016

The purpose of this study was to investigate the effects of workplace incivility, burnout and teacher efficacy on the job satisfaction of nursery teachers. Data were collected from 271 nursery teachers on WIS, MBI, TES and JSS, which then were analyzed using correlation and multiple regression. The major findings of this study were as follows: First, workplace incivility was negatively related to total job satisfaction and four job facets except pay/promotion. Second, burnout was negatively related to total job satisfaction and four job facets except work condition. Third, teacher efficacy was positively related to total job satisfaction and four job facets except work condition. Fourth, workplace incivility had a stronger relationships with the job satisfaction than burnout and teacher efficacy. The above findings imply that workplace incivility is an important variable of human relationship and is a good predictor of job satisfaction in nursery teachers.

• Journal of Digital Convergence
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• v.15 no.1
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• pp.339-346
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• 2017

This study was conducted for nursing students and was attempted to find out the relationship between rudeness, major satisfaction, self-efficacy and burnout which they experience during clinical practice and provide the basic data for the qualitative clinical practice. This study, as a correlation survey study, was conducted for 210 senior nursing students who experienced clinical practice and who were in a nursing department, and data was collected from Oct 1, 2016 to Oct 15, 2016. The data was analyzed with Correlation Coefficient and regression using SPSS Program 20.0. It was revealed that the burnout of nursing students was affected by rudeness, major satisfaction, and self-efficacy. In conclusion, it is necessary to establish the reporting system which is connected to hospitals, students, and clinical practice leaders and hospital administrators and improve the system.

• Journal of Digital Convergence
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• v.18 no.1
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• pp.177-186
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• 2020

The purpose of this study was to identify the mediating effect of organizational citizenship behavior in relation between incivility and professional quality of life. The data collected from June 8, 2018 to June 29, 2018, and the questionnaire from 250 nurses at 3 general hospital in D city. The data were analyzed by t-test, ANOVA, Scheffe's test, Pearson's correlation, hierarchical analysis and Sobel test. Organizational citizenship behavior showed perfect mediating effect in the relationship between incivility experienced by nurses and compassion satisfaction, and partial mediating effect in the relationship between incivility experienced by nurses and burnout. The results indicate that it is necessary to develop strategies and applications to enhance organizational citizenship behavior for improved professional quality of life of a nurses who experience incivility.

• Journal of Industrial Convergence
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• v.20 no.11
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• pp.95-104
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• 2022

This study aimed to provide basic data for the promotion of flourishing by analyzing whether welfare and hope mediated and double-mediated in the relationship between boss incivility and flourishing with 400 childcare teachers. The subjects of the survey were collected through offline questionnaires. The data were analysed using SPSS PC+ Win ver. 25.0 and PROCESS macro. Frequency, reliability, correlation, and double mediation effect analysis were performed. As a result of the study, first, experience of incivility from bosses showed a negative correlation with welfare, hope, and flourishing. welfare, hope and flourishing showed a positive correlation with each other. Second, welfare and hope played a double mediating role in the relationship between boss and co-worker incivility and flourishing. Welfare and hope played a role in partially offsetting the negative (-) effect of incivility on flourishing. The conclusion of this study confirmed that the promotion of flourishing can be promoted by using the dual mediating role of welfare and hope.