• Proceedings of the Korean Society of Computer Information Conference
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• 2012.07a
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• pp.119-122
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• 2012

오늘날 콜센터는 고객과 의사소통을 담당하는 비대면 접촉채널의 대표적인 조직으로 고객 접촉을 담당하는 인적자원에 대한 중요성이 날로 증대되고 있다. 이에 콜센터들은 고객응대에 적합한 지식 기술 태도 등 상담사의 전문성 강화를 위해 교육훈련을 꾸준히 계획하며 실행하고 있다. 본 연구는 콜센터에서 실시하는 다양한 교육훈련이 상담사들의 직무몰입과 어떠한 관계가 있는지를 알아보려는데 그 목적이 있다. 이를 분석하기 위하여 교육훈련에 대한 만족도, 성취도, 적용도, 기여도를 중심으로 직무몰입과의 관계를 회귀분석을 통해 살펴보았다. 분석결과는 다음과 같다. 교육훈련 만족도와 적용도는 직무몰입과 직접적인 유의미한 영향관계가 나타나지 않았다. 반면에 성취도와 기여도는 직무몰입에 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 이러한 결과는 교육훈련과정에서 교육내용의 가치와 재미를 찾아 잘 이해하고 습득할 수 있도록 하여 성취도를 높여주고, 교육훈련을 통한 조직생활에 대한 기여도에 대한 인식을 높여줄 때 직무몰입이 높게 나타남을 시사한다.

• Proceedings of the Korean Society of Computer Information Conference
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• 2011.06a
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• pp.257-259
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• 2011

본 연구는 웹기반 신용교육에서 학습자의 몰입과 학습효과간의 관계를 분석하여 이를 기반으로 프로그램의 기획, 설계에 있어 시사점을 제공하기 위한 연구이다. 기존 연구 결과에 기초하여 웹기반 신용교육에서 몰입에 영향을 미치는 영향요인들을 학습자의 자기효능감, 상호작용성, 프로그램 유용성으로 정리하고, 몰입수준, 학습효과간에 어떠한 인과적 관계가 있는지 규명하였다. 분석결과 첫째, 상호작용성과 프로그램 유용성이 몰입수준, 학업만족도, 학습전이도 등과 상관관계가 높은 것으로 나타났다. 둘째, 몰입 영향요인으로 정리된 자기효능감, 상호작용성, 프로그램 유용성은 모두 몰입수준에 유의한 영향을 주는 것으로 나타났다. 셋째, 몰입 영향요인 중 상호작용성과 프로그램 유용성은 몰입수준 촉진을 매개로 하여 학습효과에 긍정적인 영향을 미치는 것으로 밝혀졌다.

• The Journal of the Korea Contents Association
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• v.22 no.3
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• pp.179-188
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• 2022

The purpose of this study is to analyze the variables affecting the institutional commitment of college students. Based on the relevant literature review, this study subdivided institutional commitment of college students into three; academic integration, social integration and institutional commitment. To achieve the goals, the hierarchical regression analysis was conducted using KELS(Korea Educational Longitudinal Survey) data collected by KEDI in 2018. Major findings are as follows: factors related to college experiences such as learning styles, negligence of learning, college climate, interaction with faculty members or peer group were found to be associated with the institutional commitment of college students. With regard to students' background, male students revealed lower level of academic integration and institutional commitment. The regression model disclosed that students from medicine demonstrated higher social integration compared to other majors. Based on the findings of the study, policy implications were discussed.

• The Journal of the Korea Contents Association
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• v.11 no.6
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• pp.428-437
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• 2011

This study examines how caregivers' academic motivation to participate in training affects their learning flow with their training. This study surveyed 230 trainees at a caregiver training agency in City B. A survey was conducted, and questionnaire was conceived to obtain the measure of two latent variables: learning flow, motivation to learning. Descriptive statistics, factor analysis, correlation analysis and regression analysis were used. Intrinsic motivation and extrinsic motivation had positive effects on learning flow. However Intrinsic motivation had high level of correlation than extrinsic motivation on learning flow. Therefore, learning flow had not alone intrinsic motivation but also partial correlation with extrinsic motivation. The multidirectional study is require the caregivers' training for development, caregivers' training and Management.

• Korean Security Journal
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• no.52
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• pp.95-123
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• 2017

The purpose of this study is to analyze how the new police education will affect job satisfaction and organizational commitment. Based on the Central Police Academy, the new policemen(288th newly appointed officers) were surveyed as a survey of educational satisfaction(education, curriculum, teaching facilities, teaching facilities), and awareness of job satisfaction and organizational commitment. The results are summarized as follows. First, Educational satisfaction has shown that there is a static correlation between job satisfaction and organizational involvement. Second, the teaching ability has a significant effect on all the factors contributing to job satisfaction, in relation to the effect of the educational satisfaction on job satisfaction. Third, in relation to the effect of the educational satisfaction on organizational commitment, the teaching ability has had a significant effect on all the factors involved in organizational involvement, and education courses and educational facilities have shown significant effects on continuance commitment among organizational commitment. These results suggest that education for working subjects should be conducted in a more case-oriented instruction, and the practice of on-the-job training is required to ensure practical hands-on learning.

• Management & Information Systems Review
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• v.28 no.4
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• pp.1-26
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• 2009

Among food-service managers, a survey was conducted to grasp the their work-related education conditions and the demand for education program development. This study focuses on food-service managers in web-based training and analyzes the critical factors involved in their learning process in order to clarify the factors that lead to the maximization of training programs. The results of all this study process are as follows. First, the characteristics of web-based education including component of education factor, system factor, deepening learning factor have meaningful effect on commitment of the participants and education performance(except deepening learning factor to education performance). Second, the analysis that the characteristics of individuals including self-efficacy in learning, purpose-directivity factor have meaningful effects on commitment of the participants and education performance(except purpose-directivity factor to education performance). Third, commitment of the participants has meaningful effects on the education performance. Thus, it is advisable for education managers or operators to emphasize in foodservice organizations.

• Communications of Mathematical Education
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• v.22 no.1
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• pp.1-11
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• 2008

This study was to understand "flow" that has been very popular in the area of phenomenology and to interpret it from the perspectives of mathematics education to activate its use in mathematics education. The flow is the state in which people are so involved in an activity that nothing else seems to matter; the experience itself is so enjoyable that people will do it for the sheer sake of doing it. If anyone in society can experience with training how to get into flow, students should have chances to experience flow included in high-order thinking in order to have better fuality of life and to be confident problem solvers in the future.

• Proceedings of the KAIS Fall Conference
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• 2011.05b
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• pp.1037-1040
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• 2011

본 연구는 B시의 요양보호사 교육원의 교육생 230명을 대상으로 학습동기가 학습몰입에 미치는 영향을 알아보고자 하였다. 내재적 학습동기와 외재적 학습동기가 학습몰입과 상관관계를 가지고 있었으며, 학습과제에 대한 몰입은 학습동기가 증가될수록 높아지는 성향을 나타내었다. 그러나 외제적 학습동기보다 내재적 학습동기가 학습몰입과 더 높은 상관관계를 가지고 있는 것으로 나타났다. 따라서, 학습몰입은 내재적 학습 동기 뿐 아니라 사회적 성공동기와 상대적 유능성 동기와 같은 외재적 동기와도 부분적인 상관관계를 나타내고 있었다. 요양보호사 인력양성의 발전을 요양보호사 교육에 대한 다각적인 측면의 연구가 필요한 것으로 보인다.

• Journal of The Korean Association of Information Education
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• v.22 no.3
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• pp.335-344
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• 2018

In this study, we examine the effects of SW education using robot on flow in elementary school. In order to achieve the purpose of this study, SW education using robot was conducted to 155 students. In addition, we examined mean difference using matched pair t-test and ANCOVA. Our results show that SW education using robot significantly improved flow. Further, flow was not associated with gender. This study was investigated effects of the SW education using robot and identify differences depending on gender, and expanded the understanding of the SW education using robot.

• The Journal of Korean Association of Computer Education
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• v.21 no.2
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• pp.41-48
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• 2018

This study aims to present a method for app programming education by analyzing the effect of Learning Flow and Learning Satisfaction from app programming education using m-Bizmaker in specialized high school students. Currently, SW education to increase computational thinking is actively carried out in schools that are leading SW education school and various SW education methods are being applied. In particular, the app programming education could continue when the learner is engaged in Learning Flow and Learning Satisfaction with the learning. And according to survey results, it has been proved that the app programming education using m-Bizmaker is effective to improve some factors of Learning Flow(control sense, loss of consciousness) and Learning Satisfaction in specialized high school students.