• Title/Summary/Keyword: 도서관 만족도

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A Study on the Management of Reading Certification System by Elementary School Libraries in Gapyeong, Gyeonggi-do (경기도 가평지역 초등학교 도서관의 독서인증제 운영에 관한 연구)

  • Ryu, Yeon-Yi;Kang, Soon-Ae
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.23 no.1
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    • pp.235-255
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    • 2012
  • The Reading Certification System is a form of reading education, a program in which homeroom teachers or librarians certify and reward students' reading and reading activities in order to raise motivation for reading. This study investigates and analyzes the management of the Reading Certification System in elementary school libraries in Gapyeong County, indicating problems and providing ways to resolve them by examining theories on school libraries' reading education and the Reading Certification System through a documentary survey and by conducting a survey of librarians and students on the categories of management, effectiveness, satisfaction levels, reading activities and reading motivation factors. An analysis of the survey results yielded the following suggestions for improvement: there should be a recommended books selection, a separate budget for a diverse reward system and more reading activities for students with low participation levels. I hope the results of this paper will be used as a reference when implementing the Reading Certification System in elementary schools, and that it will be an opportunity in changing perspective when applying the system.

The VOC category analysis using NPS investigation - case study NDSL - (NPS 조사 기반의 VOC 분석에 관한 연구)

  • Kim, Sang-Kuk;Ahn, Sung-Soo;Lee, Yong Ho
    • Proceedings of the Korea Contents Association Conference
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    • 2014.11a
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    • pp.281-282
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    • 2014
  • 본 연구의 목적은 과학기술정보서비스에 대한 고객만족도를 기반으로 하여 충성고객을 예측할 수 있는 모델을 구축하는 것이다. 이를 위해 정보서비스를 경험한 최근 1년이내 한국가과학기술전자도서관(NDSL : National Digital Science Library)사이트를 이용한 회원을 대상을 조사를 하였으며, 조사목적은 NDSL 서비스의 추천지수 측정을 통하여 추천, 비추천 사유를 파악하기 위함이다. 조사방법은 전화조사(Telephone Interview)로 진행하고 표본 수는 500명의 의사결정자를 대상으로 측정하였다. 고객충성도는 NPS(Net Promoter Score, 순고객추천지수) 이론에 근거하여 하였다. 연구결과 고객만족도 수준에 따라 비추천고객, 추천고객을 예측할 수 있는 모델을 구축하였다. 이와 같은 연구결과는 인터넷 등 정보의 발달로 고객의 긍정적 또는 부정적인 구전이 급속도로 노출되는 환경에서 고객의 만족도를 관리함으로써 충성고객을 확보하는데 사전 예측자료로 활용될 수 있다.

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A Study on the Performance Analysis and Improvement of the Book Sharing Regular Delivery Project for Pre-schoolers in Gyeonggi Province (경기도 유아 책꾸러미 정기배송 사업에 대한 성과 분석 및 개선방안 연구)

  • Gum-Sook Hoang;Soo-Kyoung Kim;Sung-Une Yoon
    • Journal of Korean Library and Information Science Society
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    • v.53 no.4
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    • pp.71-100
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    • 2022
  • The purpose of this study is to analyze the performance of the Gyeonggi province book sharing regular delivery project for pre-schoolers in 2021, analyze the problems of the project, and suggest improvement measures to help the preparation of policies for the promotion of reading culture in Gyeonggi province. As a result of the survey, the necessity and satisfaction of the project were found to be very high for both the caregivers and the reading coaches. In particular, in the case of caregivers, the higher the amount of reading after the project, the higher the need for and satisfaction with the project. It was found that they wanted to participate in programs such as regular book delivery. Even in the convergence of expert opinions, it was evaluated that there was a positive change in the perception of parenting by reading by caregivers, and that the necessity and satisfaction of this project were very high due to the development of infant-parent interaction. However, in the self-evaluation of the project manager and the implementing organization, it was evaluated that better results could be achieved only when the project was carried out through thorough planning and preparation in advance. Through this, for the continuity of Gyeonggi province regular delivery of children's book packages, improvement plans were presented and Gyeonggi-do's reading culture promotion policy was proposed.

Towards Service Quality Improvement for University Library by LibQUAL+ Analysis for Multiple Years (LibQUAL+의 통시적 분석을 통한 대학도서관의 서비스 개선 방안에 관한 연구)

  • Choi, Bo-Yoon;Chung, EunKyung
    • Journal of the Korean Society for information Management
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    • v.32 no.3
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    • pp.131-154
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    • 2015
  • Users tend to perceive differently the service quality of library depending on the advance of digital information technologies. It is necessary to analyze the cumulative results of LibQUAL+ in order to identify the suggestions for improvement of library services. This study aims to comparatively analyze the results of LibQUAL+ and demonstrate the trends and changes for the services of university library. To achieve the purpose of this study, two university libraries were selected for analysis. The library of McGill University in Canada was selected with the six years' results of LibQUAL+. Another library located in Seoul was selected with the 2012 result of LibQUAL+ and a new LibQUAL+ in 20015 was conducted for this study. The results were analyzed with three dimensions and 22 items in terms of circular chart, bar chart, and graph. Findings of this study indicated that there were substantial differences in terms of years of LibQUAL+ survey and user groups with undergraduate/graduate students in three dimensions. In particular, the results of A library showed that users were likely to expect more from the university library, but they perceived low service quality. In addition, there was found considerable differences among users groups in terms of undergraduate and graduate students. The improvements for library services need to focus on three dimensions such as staff, resources, and facilities as well as customized services for individual user groups.

An Analysis of Changes and Trends in Evaluation Criteria for Librarians' Job Satisfaction (사서직무만족도 평가요인의 변화추이 분석)

  • Do, Hye Jin;Kim, Hyunjung
    • Journal of the Korean BIBLIA Society for library and Information Science
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    • v.28 no.1
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    • pp.229-252
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    • 2017
  • Researches on librarians' job satisfaction in Korea have been conducted for nearly 40 years. However, it is difficult to find the criteria that specifically evaluate librarians' job satisfaction, and most of the studies have used evaluation criteria developed oversees a long time ago. For these reasons, it is necessary to investigate how librarians' job satisfaction levels have been measured. A total of 68 theses and dissertations were reviewed by dividing period into 10 years backwards from 2016. The chronological changes and trends of evaluation factors were examined and differences were sought among types of libraries. As a result, it was confirmed that there were various changes in the evaluation factors. A standard indicator consisting of 12 evaluation factors and 39 items was proposed by applying three principles that the criteria should reflect factors, questions, and current status.

Analysis of Research on Compassion Satisfaction among Nurses (간호사의 공감만족에 대한 국내 연구 분석)

  • Lee, Soon-Neum;Kim, Jung-A
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.9
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    • pp.599-609
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    • 2016
  • This study aimed to review and summarize the trends in research pertaining to the compassion satisfaction of nurses in Korea and to make suggestions for future research. For this study, RISS, KISS, NDSL, and National assembly library databases were searched using the key words 'nurse' and 'compassion satisfaction' or 'professional quality of life' and 'nurse'. Eighteen papers on compassion satisfaction of nurses were reviewed. This was a non-experimental study (100%), and included hospital nurses (100%). The general characteristics of interest pertaining to compassion satisfaction were age, position, career, educational status, and etc. The variables with respect to compassion satisfaction were burn out, compassion fatigue, job satisfaction, resilience, and etc. The findings of this study provide preliminary data on research trends in the compassion satisfaction of nurses. Nursing managers need to maximize strategies to enhance compassion satisfaction of nurses. A qualitative study and a development of a program focused on compassion satisfaction are recommended for future research.

A Study on Perceptions for Establishment of Comprehensive Operation Plan for Incheon Global Campus Library (인천글로벌캠퍼스도서관 종합운영계획 수립을 위한 인식조사 연구)

  • Kwak, Seung-Jin;Noh, Younghee;Ko, Jae Min;Kang, Bong-suk;Kim, Jeong-Taek
    • Journal of the Korean Society for information Management
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    • v.39 no.2
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    • pp.255-273
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    • 2022
  • This study is a basic study for establishing a comprehensive operation plan for the Incheon Global Campus Library in preparation for the 4th Industrial Revolution and the post-corona era. Based on this, it was intended to propose a direction for establishing a comprehensive operation plan in the future. As a result of the study, in the case of the first collection, a mid- to long-term plan for continuous expansion of the collection is required, and in particular, it seems that the expansion of major-related collections is necessary. In the case of the second service, it is necessary to support users' research by providing information services customized for each stage of research by users, information services customized for researchers, and research support services for departments, and it is necessary to provide information utilization education programs. Third, in the case of space, IGC users have very high demands for learning and research space, so it is necessary to improve education and related spaces that users want through space reorganization in the future. It is also necessary to expand the creative collaboration space as a place closely related to the lives of students, such as rest, etc. Lastly, in order to activate the homepage in relation to the homepage and information system, it is necessary to first expand the various contents and up-to-date data that users want on the homepage. In addition, it seems that the domestic electronic journal and DB provision plan should be implemented.

Comparative Study of Information Literacy Education and Librarian Teacher Evaluation Index in Teachers' Competency Development Evaluation (정보활용교육 주요 토픽과 교원능력개발평가 사서교사 평가지표 비교 연구)

  • Lee, Min-Soo;Kim, Hea-Jin
    • Journal of Korean Library and Information Science Society
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    • v.53 no.3
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    • pp.455-477
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    • 2022
  • This study aimed to compare and analyze librarian teacher evaluation index from evaluation of teachers' competency development with the the topics of information utilization education. To this end, LDA topic modeling was conducted by collecting papers related to information utilization education published in four major journals in the field of literature and information from 1995 to May 2022. As a result of topic modeling, it can be seen that information utilization education (T10) was the most actively discussed at 12.0% of the 20 topics, followed by library utilization classes (T2) 10.4% and user service (T3) 8.8%.On the other hand, 3.3% of reading discussion (T7), 2.9% of reading education (T19), 2.1% of manpower management (T13), and 2.1% of librarian teacher job satisfaction (T17) showed the lowest distributions 3.3%, 2.9%, 2.1%, and 2.1%, respectively. In addition, although librarian teacher's class model development (T1) and curriculum development (T20) are essential processes for collaborative classes and information utilization education, they were not reflected in the current teacher competency development evaluation index. Therefore, this study proposed that 'instructional model and curriculum development' indicator should be added on 'training and support classes' factors in the Librarian Teacher Evaluation Index in Teachers' Competency Development Evaluation for further evaluation.

An Experimental Study on Semantic Searches for Image Data Using Structured Social Metadata (구조화된 소셜 메타데이터를 활용한 이미지 자료의 시맨틱 검색에 관한 실험적 연구)

  • Kim, Hyun-Hee;Kim, Yong-Ho
    • Journal of the Korean Society for Library and Information Science
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    • v.44 no.1
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    • pp.117-135
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    • 2010
  • We designed a structured folksonomy system in which queries can be expanded through tag control; equivalent, synonym or related tags are bound together, in order to improve the retrieval efficiency (recall and precision) of image data. Then, we evaluated the proposed system by comparing it to a tag-based system without tag control in terms of recall, precision, and user satisfaction. Furthermore, we also investigated which query expansion method is the most efficient in terms of retrieval performance. The experimental results showed that the recall, precision, and user satisfaction rates of the proposed system are statistically higher than the rates of the tag-based system, respectively. On the other hand, there are significant differences among the precision rates of query expansion methods but there are no significant differences among their recall rates. The proposed system can be utilized as a guide on how to effectively index and retrieve the digital content of digital library systems in the Library 2.0 era.

A Study on User Satisfaction with CJK Romanization in the OCLC WorldCat System (도서관 서지정보의 한중일 로마자표기법에 대한 이용자 만족도 연구)

  • Ha, Yoo-Jin
    • Journal of the Korean Society for information Management
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    • v.27 no.2
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    • pp.95-115
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    • 2010
  • The purpose of this study is to investigate how individuals assess Chinese, Japanese, and Korean (CJK) transliterated bibliographic information on current library catalogs. Two separate studies, a survey and an experiment, were conducted using the WorldCat system. Users noted that Romanization has many issues which can inhibit user‘s ability to understand the transliterated bibliographic information even when it is in the person’s own native language and even when the individual had extensive experience with transliteration systems. The experimental results also supported these findings: participants had better results and satisfaction when looking for information written in English than when searching for transliterated information written in their native language. Implications for future research suggests a need to investigate user preferences for translation vs. transliteration of bibliographic information. This study proposes consideration of using English translation as a parallel link with CJK Romanization for bibliographic information.