• Proceedings of the Korea Contents Association Conference
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• 2009.05a
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• pp.938-942
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• 2009

브랜드 이미지가 마케팅에 미치는 영향이 커지면서 기업은 브랜드 가치 형성을 위해 온/오프라인 PR활동과 함께 브랜드 웹사이트를 적극적으로 활용하고 있다. 또한 학계와 관련 업계에서는 소비자들의 웹사이트의 이용 경험이 브랜드이미지 형성에 미치는 영향에 대하여 많은 연구를 진행해 왔다. 그러나 이와 반대로 웹사이트의 평가에 있어서 선 경험된 브랜드 이미지가 사이트의 평가에 영향을 미칠 수 있음에 대해서는 거의 연구되지 않았다. 본 연구에서는 브랜드 인지도와 브랜드 이미지를 통해 형성되는 브랜드 충성도-특히, 감정적 브랜드 충성도(Affective brand loyalty)-가 웹사이트의 사용자 경험에 있어서 디자인과 인터랙션디자인에 대한 감정적 평가에 미치는 영향에 대해 조사하였다. 이를 위하여 중국의 대학생, 대학원생 70인을 대상으로 중국에서 판매되고 있는 자동차 브랜드 8개를 선정하여 브랜드 충성도와 웹사이트의 사용자경험 평가에 대한 상관관계를 조사하였다.

• Archives of design research
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• no.16
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• pp.173-182
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• 1996

Recent Ci(Corporate Identification) booming in korea is representing the importance of managing corporate imge through design. This study aims to identify how corporations can establish desirable corporate image through the selection of basic elements (symbol, logotype, corporate color and others). One of the major reasons for the study is that the selecting procedure and evaluating criteria for basic elements are not well organuzed(or developed) yet. As the first step, the nature of managing corporato imnge, corporate identification and the needs of establishing process for CI basic system and field work. Then, the study suggested a systematic process for cstablishing basic systcm of corporate identity program. Finally, overall procedure and specific guidelines in each stage of the process in relation to the objectives of corporate activitice, basic corporate image strategios and the adoption patterns of CI have developed.

• Management & Information Systems Review
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• v.28 no.4
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• pp.175-197
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• 2009

Numerous researches related to internet shopping malls have been researched by numerous researchers. Such as, establishing criteria to evaluate service quality of electronic commerce, identifying factors affecting successful internet shopping mall operation, and examining relationships among the factors in electronic commerce based shopping mall needed to be focused on. However, most researches that have been undertaken only consider the service quality model or basic functional dimension. In accordance with this indispensability, the integrated structural relationship among variables, which are potentially inherent in customer's perception and affect personnel royalty on internet shopping mall needs to be acknowledged. The purpose of this study is to examine which factors should be able to facilitate performance of internet shopping mall. Based on the relevant literature, it has been empirically analyzed how corporate image, system quality, service quality and delivery quality affect customer satisfaction as well as customer royalty. The research's problem is that it was tested with data collected from 212 respondents. This study developed and empirically analyzed a model representing the relationship by using the Structural Equation Model. The major findings of this study are, firstly, that the higher corporate image is positively affecting the system quality and delivery quality. Secondly, the higher delivery quality is positively affecting the service quality. Thirdly, the higher service quality is positively affecting the customer satisfaction. Finally, the higher customer satisfaction is affecting the customer royalty.

• Korea Trade Review
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• v.43 no.5
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• pp.203-232
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• 2018

Gobizkorea is an online B2B matching platform operated by the Small & Medium Business Corporation. Gobizkorea provides an opportunity for resource-poor SMEs to promote their products and exploit new market opportunities at low cost. The successful operation of Gobizkorea will contribute to the increased exports of Korean SMEs. Accordingly, the present study examined determinants of foreign buyer loyalty toward Gobizkorea.com focusing on country image, e-service quality, and satisfaction. One hundred two survey questionnaires were collected from U.S. buyers registered with Gobizkorea.com. Exploratory and confirmatory factor analysis confirmed three dimensions of e-service quality including information & efficiency, reliability & privacy, and prompt communication & delivery. The path analysis results showed that the country image of Korea significantly and positively affected these three dimensions of e-service quality. Information & efficiency and reliability & privacy positively influenced buyer satisfaction. Reliability & privacy and satisfaction had a positive impact on buyer loyalty. This study enhances the understanding of the foreign buyers use of the domestic e-market platform by examining of determinants of U.S. buyer loyalty toward Gobizkorea.

• International Commerce and Information Review
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• v.15 no.1
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• pp.185-206
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• 2013

Recent studies validate the idea that consumer judgment of products can affect consumer purchase intentions. Consumers judge products based on product quality, after sales satisfaction, and other visible values, but consumers also judge products on country-of-origin image, brand image and such intangible values. In this paper, we will examine consumer ethnocentrism and animosity, which are frequently responsible for country-of-origin prejudices, because the offending (i.e. exporting) nation has engaged in economic, political, or even military activities that the consumer finds difficult to forgive. The results of the study show a positive effect of product judgment on consumer purchase intentions, but consumer ethnocentrism and animosity negatively affect product judgment and consumer purchase intentions of foreign products. In the Chinese market, ethnocentric Chinese consumers have negative perceptions of foreign products with negative intentions to buy them. Chinese consumers have strong animosity for Japanese products, which negatively affect product judgments and purchase intentions to buy; therefore, Japanese corporations should increase cooperation with Chinese corporations. Conversely, for Korean companies, product judgment primarily affects consumers' intentions to buy; consequently, Korean companies should improve their product quality, after-sales satisfaction, brand image and other tangible aspects to improve consumer judgment.

• Science of Emotion and Sensibility
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• v.13 no.3
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• pp.493-500
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• 2010

The development of new technology and diversity in user needs lead mobile phone manufacturers to establish new strategies different from the existing for user attraction. Product identity, and brand image are major strategies for differentiation and adding new values to a product. This research starts with stating emotional brand image as the brand image made by the actual usage and the emotion built from the experience while using the product. This research will compare emotional brand image of the three major mobile phone manufactures in Korea (Brand A, C, and S) using evaluation of six representative emotions from users while using the product. The result of evaluating actual mobile phone users and the emotion built while actually using the product showed the brand image, and especially the emotional side of Korean mobile phone manufacturers. The result of this research itself would not be sufficient to simply state the emotional brand image of Korean mobile phone manufactures, but with further research including age, profession, gender and other demographic factors the result of this research would surely be able to abstract a clearer view of emotional brand image of Korean mobile phone manufactures.

• Journal of Korea Society of Industrial Information Systems
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• v.7 no.4
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• pp.46-52
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• 2002

Due to the administrative expand and the paradigm shift in global environments, the range for the enterprises assessment are now expanding to inclusive administration assessment including all kinds of accidents in work places as well as products and services. Therefore continuous investment and concern to safety and health are needed since some faults in safety and health lead to the enormous expense as well as decline of brand image. In this paper, n are concerned with the safety administration in industrial field and analyze the accident data, before and after the establishment of specialized organization for accident prevention, using the reliability growth model of Duane. The validity of the model is verified under the assumptions of NHPP(non-homegeneous Poisson process) of the accidents.

• Korean Architects
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• no.6 s.314
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• pp.120-121
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• 1995

중소기업진흥공단에서는 중소기업이 생산하는 소비재 뿐 아니라 중간재와 부품류도 판매하며, 공장과 소비자를 직접 연결함으로써 싸고 질 좋은 물건을 공급하게 될 전용백화점 건립을 위한 설계경기를 실시, 이미지가 독창적이고 내부공간의 기능성을 잘 살린 점을 평가받은 범건축(강기세)안을 지난 3월 31일 당선작으로 선정, 발표했다. 지명설계로 치뤄진 이번 설계경기에는 총5개 사무소가 참여했으며, 우수작으로 예건축(박춘명)안이 선정됐다.

• JOURNAL OF ELECTRICAL WORLD
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• s.408
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• pp.69-76
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• 2010

'Smart Grid 선도 기업', '국내 최고의 전력 자동화 기업' 등이 최근 LS산전을 인식하는 대표적인 상징어로 각인되고 있다. 이 가운데 스마트 그리드 분야의 선도 이미지는 LS산전이 지난 10여 년간 투자해온 전력IT 분야의 결실로 평가되고 있다. 1974년 설립된 LS산전(대표 구자균)은 과거의 생존게임을 탈피, 대단위 투자를 통한 그린 비지니스 전략 및 비전을 구체화 하고 있다. 국가적 차원의 아젠더로 추진되면서 일상생활의 패러다임을 변화시킬 원천기술인 스마트 그리드와 HVDC, 전력선 통신, 연료전지 등의 상용화 기술개발에도 박차를 가하고 있다. 품질경영과 혁신활동을 중시하면서도 창조적이고 역동적인 소통의 기업문화를 자랑하는 LS산전의 미래성장을 위한 글로벌 열정은 여전히 진행 중이다.

• Journal of Digital Convergence
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• v.13 no.2
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• pp.73-81
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• 2015

SNS is in the process of fast evolution as well. This study is about influence of authenticity and interactivity among Facebook Fan Page users. Authenticity is something people form in the process of expressing and sharing information thru SNS Facebook Fan Page. Interactivity is a level of participation of users in the process of expressing and sharing information thru SNS Facebook Fan Page. The focus of this paper is to see the power of authenticity and interactivity of SNS Facebook Fan Page users in a time of crisis. Authenticity is proven as a valuable asset for corporations for it showed a sturdy characteristic even when something terrible happened. When a crisis attacked, high authenticity user group was not willing to change their evaluation on a company reputation and image as much as low authenticity user group. Interestingly enough, the meaning interactivity level was strikingly different from what we expected. The more their level of interactivity, was the more they were likely to change their evaluation on a company in a time of crisis. A serious discussion is necessary for this contraty results.