• Proceedings of the Korean Society of Computer Information Conference
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• 2020.07a
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• pp.205-206
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• 2020

노년기를 더욱 의미 있고 창조적으로 보낼 수 있도록 돕는 교육의 필요성이 제기되면서 노년층의 평생교육의 중요성이 강조되고 있다. 평균수명의 연장은 노인의 삶의 질에 대한 사회적 관심을 촉발시켰고 특히, 문화예술관련 평생교육은 노인의 감수성과 삶의 질을 향상시킬 수 있다는 점에서 중요하다. 평생교육은 우리나라에서 2000년 3월부터 시행하였다. 본 연구는 노년층의 문화예술 평생교육기관 만족도에 미치는 영향을 파악하고자 한다. 노년층의 문화예술 평생교육기관의 교육서비스 품질, 행정서비스 품질, 환경 품질 요인에 따라서 이용자들의 만족도에 어떠한 영향을 미치는지 확인하고자 한다. 이러한 연구를 통하여 고령화 사회에서 평생교육이 노인문제해결에 요한 분야가 될 수 있다는 데에 의미를 부여하고 노인평생교육에 한 인식과 질 제고를 한 정책시사를 제공하고자 한다

• Journal of The Korean Association of Information Education
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• v.13 no.3
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• pp.281-290
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• 2009

The objective of this study is to survey user status of the cyber home learning system and to find the plans to enhance the level of user satisfaction ultimately. For this, online questionnaire research was conducted for 7,911 students in cyber home learning system under the Office of Education in D region and 582 teachers that participate on the cyber home learning system. Based on this, the plans to enhance the level of user satisfaction of cyber home learning system was induced.

• The Journal of the Korea Contents Association
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• v.12 no.10
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• pp.510-523
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• 2012

The purpose of this study is to evaluate an airline service training program based on the CIPP model. Evaluation areas were divided into context, input, process, and product. We analyzed the factors which influenced program satisfaction and recommendation of the training program. Two hundred and one learners who participated in an airline service training program were selected for a survey. The results of this study are as follows. The factors which positively influenced training satisfaction were educational goals in context evaluation, interaction between learners and instructors, managing programs in process evaluation, and training performance in product evaluation. The factor which negatively influenced training satisfaction was human resources in input evaluation. On the other hand, the factors which positively influenced training recommendation were educational goal, assessing needs in context evaluation, interaction between learners and instructors, supporting programs in process evaluation, and training performance in product evaluation. The factor which negatively influenced training recommendation was assessing needs in context evaluation. The results of this study are expected to make an important contribution to the development of service training programs in airlines.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.11
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• pp.7474-7484
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• 2015

This study was conducted by implementing a structural analysis regarding adult learners' learning outcomes and their affecting factors in the lifelong educational institutions in Daejeon area with 960 adult learners. Research result was as following. First, learner and educational characteristics were confirmed to have an indirect impact on learning outcomes, which were mediated by learning satisfaction and commitment. Second, adult learner's characteristics directly influenced to learning commitment and satisfaction as well as educational institutions did. Third, learning commitment also directly affected learning satisfaction and outcomes. Fourth, learning satisfaction had a strong influence on learning outcomes. By all accounts, learning outcomes was directly influenced by learner, educational characteristics, and learning satisfaction. In addition, learning outcomes was indirectly impacted by mediating with learning satisfaction and commitment. Therefore, lifelong educational institutions should reinforce any strategies in order to enhance learning outcomes such as developing and providing more variable programs, making better class atmosphere and facility, positioning highly qualified teachers, and one-stop administration services.

• Journal of The Korean Association of Information Education
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• v.26 no.6
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• pp.517-532
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• 2022

As a result of the this exploratory study the main results show that the factors affecting the satisfaction of non-face-to-face class learning of graduate students in Education were social presence, perceived easy to use, and information service quality. Secondly, the factors affecting the learning persistence were perceived usefulness and social presence, but perceived usefulness's influence was relatively small. Next, it was found that the subjective satisfaction of graduate students of education did not significantly affect their intention to continue learning persistence. Lastly, learning satisfaction and learning persistence had a positive effect on the intention to recommend to others. Through the this empirical analysitics study it demonstrate the factors such as attitudes, feelings, and friendliness toward non-face-to-face online classes perceived by graduate students in Education.

• Journal of the Korea Convergence Society
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• v.7 no.6
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• pp.229-236
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• 2016

This study attempted to identify multi-dimensional influencing factors of working condition, job stress and supervision affecting care service personnel's job satisfaction by using structural equation model. From the results of this study, first, working condition (B=.247), job stress (B=-.610) and supervision (B=.635) were analyzed to have statistically significant effects upon job satisfaction as a dependent variable. Approximately 34.9% of job satisfaction was found to be explained through variables put into research models. Second, supervision affecting job satisfaction was found to have mediation effects on job stress. It will be necessary to apply the method to effective manpower management plan through supervision in the manager education course to improve job satisfaction for social service delivery manpower as well as care service in the future.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.15 no.12
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• pp.6998-7004
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• 2014

This study examined how the facility satisfaction, anxiety, self-esteem, stress, and depression of the elderly in care facilities affect their life satisfaction. The objects of the study were 271 elderly in 8 care facilities located in Seoul and associated areas. The results of a questionnaire, which was carried out from the 10th March to 25th August 2013, were analyzed. For data analysis, a t-test, one-way variance analysis, correlation analysis, and proof analysis on the SPSSWIN 18.0 program was conducted at the significance level of 5%. The analysis revealed the following. First, there were differences in the life satisfaction depending on age, sex, education level, and marital status. Second, life satisfaction was related to service satisfaction, medical service satisfaction, facility environment satisfaction, and self-esteem. Third, life satisfaction was higher if self-esteem, service satisfaction and facility environment satisfaction were higher, and if the family relationship stress was lower. Overall, self-esteem, service satisfaction, and facility environment satisfaction of the admitted elderly were positive influential factors of life satisfaction.

• The Korean Journal of Health Service Management
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• v.1 no.1
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• pp.1-15
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• 2007

CRM의 장점은 원하는 고객에 대해서 마케팅 노력을 기울일 수 있고 그 결과로 마케팅 비용을 줄이고 효율을 높일 수 있는 것이다. 그리고 마케팅 전략 수립에 대한 방법의 변화와 그 수행방법의 변화가 CRM에 있기 때문에 여기에 따른 절차와 문화, 조직구조까지 변화 시킬 수 있다. 이를 방지하기 위하여 CRM교육이 필요하며, 그 중요성을 인식하고 실행하여야 한다. 그리고 경영환경에 적합한 마케팅 전략 수립이 필수적이다. CRM의 정확한 이해와 적합한 수행이 있어야만 병원경영의 목표달성에 도움이 된다. 그러나 CRM자체의 문제가 없는 것도 아니다. 무엇보다 전문 인력이 부족하면 시스템 구축과 마케팅이나 컨설팅 인력을 확보하여 프로젝트의 부실화를 방지하여야 한다. 다음은 실업자들의 업무패턴을 파악하고 사용자의 편의를 고려한 적용이 있어야 한다. 고가의 비용을 투입하여 CRM을 실행하였다 해도 사용자 교육의 미비가 생기면 효율이 감소될 것이다. 역시 CRM의 적용에 있어서 호환이 되지 않으면 통합비용으로 별도의 비용이 지출해야 하므로 비용의 증가를 감수하여야 한다. 환자의 의료의 질에 대한 만족은 환자의 주관적 개념으로 동일한 의료서비스에 대하여 환자들은 저마다 다르게 의료의 질을 평가하게 된다. 대부분의 환자들은 자신의 욕구와 의료의 질에 대한 기대를 가지고 병원을 방문하여 의료의 질을 평가하게 된다. 대부분의 환자들은 자신의 욕구와 의료의 질에 대한 기대를 가지고 병원을 방문하여, 그것을 의료제공자가 충족시키는 정도가 환자의 만족도를 결정하게 된다. 의료의 질은 의료서비스에 대한 만족과 밀접한 관련이 있다. 의료의 질과 만족은 강하게 연관이 있으면서도 양자는 분명히 다르다. 의료의 질에 대한 평가와 만족도는 매우 일치도가 높다고 볼 수 있다. 이것은 의료의 질적 수준이 높으면 환자만족도도 높다는 것을 의미한다. 따라서 본 연구는 병원의 환자관리를 위한 CRM 마케팅의 전기를 실증적으로 역설하고 이의 도입을 통한 효과와 문제점, 이에 대한 대응방안을 제시하고, 모범적인 CRM운영 사례를 제시함과 동시에 효과적인 의료의 질 경영을 구현하고 이것이 환자의 의료서비스 만족도를 높이는 결과인 것을 모색하는 것이 본 연구의 목적이다.

• Journal of the Korean Applied Science and Technology
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• v.35 no.3
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• pp.925-934
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• 2018

The purpose of this study was to study the quality of service, student satisfaction, and university image of the university sports center as part of the university education service in order to find necessary marketing measures to secure university competitiveness. To this end, we used the convenience sampling method for sports centers of three universities in the Seoul metropolitan area. and analyzed the final 326 copies, excluding 24 questionnaires out of a total of 350 questionnaires. Using the SPSS 21.0 program, frequency analysis, exploratory factor analysis, correlation and multiple regression analysis were conducted. The results showed that the geographical, human and convenience factors of the university's sports center affect student satisfaction. Second, it was found that the facility and convenience factors of the university sports center affect the university image. Third, it was revealed that the university sports center's satisfaction with the quality of its service affected the university image.

• Proceedings of the Korean Society for Information Management Conference
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• 2015.08a
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• pp.71-75
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• 2015

정보기술의 발전은 시간과 공간의 제약 없이 학습자와 전문가의 상호작용을 이루어주는 온라인 기반 교육서비스인 이러닝을 대학도서관에서 이용자에게 온라인 서비스로 제공하기 시작했다. 본 연구의 목적은 대학도서관에서 제공하는 이러닝 콘텐츠의 현황을 설립유형, 지역별, 규모별로 구분하여 비교 분석하는 것이다. 이를 통해 오늘날 대학도서관에서 중점적으로 제공하는 이러닝 콘텐츠를 파악하여 향후 이용자의 대학도서관 이러닝 콘텐츠 선호도와 만족도 등의 연구에 활용할 수 있을 것이다.