Journal of the Korea Convergence Society (한국융합학회논문지)

Korea Convergence Society (한국융합학회)
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Converged Study on the Factors Affecting of Care Service Personnel's Job Satisfaction: Focusing on mediator effect of supervision

돌봄서비스 제공인력의 직무만족 영향에 대한 융복합 연구 : 수퍼비전의 매개효과를 중심으로

  • Lee, Hyoung-Ha (Dept. of Social Welfare, Kwangju Women's University)
  • 이형하 (광주여자대학교 사회복지학과)
  • Received : 2016.10.18
  • Accepted : 2016.12.20
  • Published : 2016.12.31
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Abstract

This study attempted to identify multi-dimensional influencing factors of working condition, job stress and supervision affecting care service personnel's job satisfaction by using structural equation model. From the results of this study, first, working condition (B=.247), job stress (B=-.610) and supervision (B=.635) were analyzed to have statistically significant effects upon job satisfaction as a dependent variable. Approximately 34.9% of job satisfaction was found to be explained through variables put into research models. Second, supervision affecting job satisfaction was found to have mediation effects on job stress. It will be necessary to apply the method to effective manpower management plan through supervision in the manager education course to improve job satisfaction for social service delivery manpower as well as care service in the future.

본 연구에서는 돌봄서비스 제공인력의 직무만족에 영향을 미치는 근로조건, 직무스트레스, 수퍼비전의 다차원적 영향요인을 규명하고자 구조방정식 모델을 사용하여 분석하였다. 연구결과, 첫째, 종속변인인 직무만족에 근로조건(B=.247), 직무스트레스(B=-.610), 수퍼비전(B=.635)은 통계적으로 유의미한 영향력을 갖는 것으로 분석되었다. 연구모형에 투입된 변인들을 통하여 직무만족의 약 34.9%를 설명하는 것으로 나타났다. 둘째, 직무만족에 영향을 미치는 데 있어서 수퍼비전은 직무스트레스(B=-.047)에 매개효과를 나타냈다. 본 연구결과는 향후 돌봄서비스 분야 뿐만 아니라 사회서비스 제공인력에 대한 직무만족 향상을 위한 관리자 교육과정에 수퍼비전을 통한 효율적인 인력 관리방안에도 활용될 것이다.

Keywords

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