• International Commerce and Information Review
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• v.16 no.1
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• pp.145-161
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• 2014

The study has try to find out the relationship between airfreight service quality and satisfaction in international forwarding practice which has focused to figure out the mediating role of performance that measured as subjective evaluation on profit. For the purpose of this paper, questionnaire survey has been performed on the relationship among the procedure of the air freight service quality was found to have not only direct influence but also indirect impact through performance on satisfaction. This research made some contribution both academicals and logistic practices. Academically, it is the first research to address the relationship between air freight service quality and profit performance in Korean academic field. Practically, this study provides justification for the investment to improve forwarding service quality. The results of this study bear some implications on international shipping and practice. The quality of the air cargo transportation management system for customer satisfaction and its impact on business performance in the process to make an empirical identifies. The role and influence of the working-level analysis to derive the performance as transportation management, as well as the effectiveness of customer satisfaction for quality and promote a point. Arrange this point take advantage of air cargo companies are composed of service quality management system for the dimension of course aims to foster a competitive advantage in terms of performance. This paper suggest that real-time movement of the consignment route provides information such as verification and business cooperation for the purpose of proper features a reflecting on the stability of cargo air freight management system, that improve the quality of services on this performance to increase the customer satisfaction strategy in connected getting and so on, is in the process of the formation of customer satisfaction.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.19 no.4
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• pp.55-67
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• 2024

This study aims to identify signals that can predict the quality of startups aiming to be listed on Korea's KOSDAQ market. The startups are divided into two groups: those backed by venture capital, where a third party has addressed information asymmetry, and those not backed by venture capital. The study seeks to identify signals to help select good companies for each group. The study primarily focuses on underpricing, which strongly correlates with company quality. It aims to investigate the causal relationship between underpricing and independent variables such as underwriter reputation, institutional investor competition rate, locked-up share ratio, and extended lockup period. The empirical analysis shows that IPOs with high institutional investor subscription competition, IPOs of start-ups without VC backing matched with reputable lead managers, and IPOs with high lockup shares of start-ups with VC backing are significantly underpriced. This study provides a theoretical and logical basis for strategically choosing the level of underpricing, considering the circumstances of the firm going public, mainly whether it is VC-backed or not, and considering the effectiveness of other signals mentioned above. It also opens the door for further research by researchers in other regions to study institutional investors' subscription ratio as the pre-listing signal that can help address information asymmetry. From a policymaker's perspective, the disclosure of the above information can be considered to reduce information asymmetry for investors.

• Proceedings of the Korea Contents Association Conference
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• 2019.05a
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• pp.109-110
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• 2019

자본주의 사회에서 기업은 이윤의 극대화라는 목표를 이루기 위해, 인간을 하나의 자원으로 간주하여 도구화 하는 경향이 있다. 그 결과 인간소외(alienation) 및 부의 양극화 현상이 심각한 사회적 문제로 거론되고 있다. 오늘날 경제성장에 따른 물질적 풍요와 번영이 인류사회에 행복을 가져다 줄 것이라는 통념은 '물질적 풍요 속의 정신적 빈곤'이라는 문제제기에 의해 그 위상이 흔들리고 있다. 자본주의가 인류사회의 행복과 공동번영에 기여하는 경제체제로서 역할을 다하려면, 자본주의 역시 시대의 변화에 맞추어 진화해야 한다. 본 논문에서는 새 시대에 걸 맞는 자본주의의 대안을 논의하고자, 저자 이재윤이 창시한 깨달음경영학(MOSEE;Management Of allSelves' Enlightenment and Empowerment)의 새로운 과학적 학문연구를 통해 새로운 실현성 영역을 추구하는 동시에, 깨달음경영의 새로운 5차원 요소인 의식(영성) 자원 및 자산(SRA:Spirit Resource and Asset)과 본질적으로 무(無)에서 유(有)를 창조하는 진성 창조경영(MOC:Management Of Creation)의 연구 및 인간의식 성장 방법론에 대하여 발표 하고자 한다. 이로써 현대의 주요한 여러 경영철학들 예컨대 CSV(마이클 포터) SI(개리 함멜) 복잡계 철학 美德경영 등의 내재된 구조적 제약들을 분석 평가하고 한계를 극복하는 방안들을 제시함으로써 21세기 우주 인류 신문명 창달을 위한 5차원의 깨달음경영 혁명을 성취 하고자 한다. 즉 2040년 전에 지구 인류의 고도 영성 초 과학기술 문명을 넘어서 우주 인류의 초 영성 초 과학기술 문명 창달을 선도하는 학문연구 교육 인류 사회활동을 지속적으로 해갈 것이다. 위와 같이 21세기 우주 인류의 영원한 평화 자유 지속적 번영을 이루고자 한다. 본 연구는 통섭 고찰 제2회로 미국의 마이클 포토와 막 클램머의 공유가치(CSV)와 영국의 게리 함멜과 프라할라드의 전략적 의도와 브라이언 아서의 복잡계 경영경제 이론을 통섭을 고찰한다.

• Management & Information Systems Review
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• v.32 no.2
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• pp.137-164
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• 2013

This research examines not only the relationship between customer participation and friendship on which are focused in service marketing, but also their influences on relational outcomes. It has been well-known that customer participation had strong influence on an interaction with service provider in a service encounter which could build up social aspects of customers-service firms, as well as functional aspects. Thus, this paper identify the relational outcomes generated by customer participation and social bonds, not just customer satisfaction or service quality. As results, considering the impact of customer participation on the interaction process, customer participation had a directly positive effect on the friendship significantly. Additionally, friendship influenced by customer participation and interaction with a service provider was examined that it could have influences on relational outcomes such as relationship quality and customer loyalty. Therefore, customer participation can get rich the process of interaction, which can build up friendship between customers and service providers. Ultimately, it is estimated that customer participation and friendship can lead relational outcomes.

• The Journal of the Korea Contents Association
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• v.17 no.1
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• pp.233-241
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• 2017

Annual reports on the ease of doing business, published from the World Bank, measure the regulations of economies that enhance business activity and those that constrain it by the 10 areas of business life-cycle. It then calculates the scores and ranks in each of the areas and in aggregate. The aggregate scores are the summation of the scores in the areas. This means that all the areas have the same weight. As evaluation results can vary greatly by the areas used and their weights, it is possible that the areas emphasized by small and medium-sized enterprises(SMEs) of Korea are not appropriately reflected in the evaluation results. From the viewpoint of small and medium-sized Korean enterprises, this paper tries to compare the ease of doing business of economies via determining the weights of the 10 areas. Through an AHP-based survey on Korean professors of a business school and SME CEOs, the weights are determined and then applied to the calculation of the aggregate scores and the ranks of the economies. While the changes in the top and bottom ranks are relatively small, some cases of big changes are found in the middle ranks.

• Proceedings of the Korea Information Processing Society Conference
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• 2001.10b
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• pp.1589-1592
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• 2001

일반적으로 아웃소싱은 비용절감이나, 경쟁력 확보를 목적으로 기업 외부에서 필요한 자원, 기술력 및 해결방안 등을 찾는 경영기법으로, 단순용역업무에서부터 기업의 핵심기능인 IT 분야에 이르기까지 폭 넓게 활용되고 있다. 특히 IT 아웃소싱은 일상적인 정보시스템의 운영 및 개선, 네트워크 운영 및 어플리케이션의 유지/개선 등을 외부의 전문가에게 맡겨 점진적인 서비스 수준의 향상과 비용의 절감을 유도하고, 내부자원은 핵심역량에 집중시켜, 기업의 경쟁력을 높이는 하나의 경영수단으로 각광 받고 있다. 본 논문에서는 실제 통신서비스업체의 IT분야를 아웃소싱한 사례 연구를 통해서 IT 아웃소싱의 추진 시 필요한 제반사항과 절차, 추진배경등을 알아보고, 아웃소싱 성과를 결정하는 중요 요소인 서비스 성과측정 모델에 대해 연구하였다. '90 년대 후반 통신시장개방, 본격적인 경쟁체제 돌입등 핵심역량강화 차원에서 시작된 아웃소싱은 통신업체 국내최초의 사례로 처음부터 예상치못했던 어려움과 추진과정에서의 시행착오도 많이 겪었다. 또한, 선진외국사례의 아웃소싱 계약사례 및 서비스수준을 평가하기위한 서비스 수준 약정서등 국내 통신업체 환경에 맞게 잘 짤여지도록 수많은 검토와 사례 연구를 통해 계약을 체결할 수 있었으며, 아웃소싱이후 예상되었던 많은 문제점들을 해결하기위해 아웃소싱 인력들의 의욕수준을 높이기위한 직무 재교육, Incentive 제도 도입, 서비스와 관련된 제반 프로세스 재정립 등을 통하여 소기의 성과를 이룩할 수 있었다. 특히, 통신업체 IT 아웃소싱의 성공요인은 계약적 구조적 측면에 해당하는 적정한 서비스의 평가와 이에 상응하는 대가의 지급방안에 대한 것이고 양 사가 만족할 만한 성과를 내가 위해서는 수직적관계가 아니라 제휴관계로서의 Relationship 을 유지할 수 있도록 이 두가지 모두를 고려 해야만 성공적인 아웃소싱 추진에 한걸음 더 나아갈 것이며, 아울러 향후에도 아직 미흡한 분야인 IT 아웃소싱에서 적정수준의 대가지급 방안 및 바람직한 Relationship 에 영향을 미치는 여러 가지 요인에 대해서도 살펴 봄으로써 IT분야의 Outsourcing을 검토하거나, 추진할 때 도움이 될 수 있도록 하고자 한다.

• Proceedings of the Korean Institute Of Construction Engineering and Management
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• autumn
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• pp.462-467
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• 2001

There are growing interests for knowledge-based information to build up competitiveness both in public and in private. Construction industry compared to other industries, shows strong knowledge usages in products and process. R&D investment over the construction industry has been decreased since economic crisis (IMF), so technology status of domestic construction industry has gap of 4.6 years with developed countries. Information infra also lowers in use of information and investment than other industries. In case of knowledge management, usage of information technology and vision establishment show high status but knowledge sharing and evaluation stay in low level. For the administration of knowledge-based information, there are needs of continuous R&D investments, educations for inspiring employees to knowledge share, systems for knowledge estimation and evaluation, and organizational culture.

• Journal of Digital Convergence
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• v.13 no.3
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• pp.127-135
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• 2015

This study has become a construction company will help you establish a Management Accounting System target model to move forward. Research method was to present the basic concepts and techniques used in managing complex accounting convergence look at the whole construction industry. For the successful deployment of a construction company management accounting system Responsibility Accounting System, Target Profit, Target Cost, and requires a key technique of Performance Evaluation, which the CEO's firm determination and persistence for support, proactive communication in the field and headquarters staff, the goal organizations and institutions to support the model, the standardization is required. This study is based on case studies in the future through the Delphi Method and AHP are needed.

• The Journal of the Convergence on Culture Technology
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• v.9 no.3
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• pp.81-94
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• 2023

The study aims to compare and analyze the social network structures of Qatar Airways,s Singapore Airlines, Emirates Airlines, and ANA Airlines, recording the top 1 to 4, and Korean Air in ninth by Skytrax's airline evaluations in 2022. This study uses NodeXL, a social network analysis program, to analyze the social networks of 5 airlines, Vertex, Unique Edges, Single-Vertex Connected Components, Maximum Geodesic Distance, Average Geodesic Distance, Average Degree Centrality, Average Closeness Centrality, and Average Betweenness Centrality as indicators to compare the differences in these social networks of the airlines. As a result, Singapore's social network has a better network structure than the other airlines' social networks in terms of sharing information and transmitting resources. In addition, Qatar Airways and Singapore Airlines are superior to the other airlines in playing roles and powers of influencers who affect the flow of information and resources and the interaction within the airline's social network. The study suggests some implications to enhance the usefulness of social networks for marketing.

• Journal of the Korean Society of Marine Environment & Safety
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• v.7 no.2
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• pp.89-103
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• 2001

Korea Maritime Police Agency(KMPA) has been pressed by some environmental factors. The changes in the international maritime legal system, such as the entry into force of the UNCLOS in 1994 and the promulgation of the Korea 200-mile EEZ, have radically expanded the mission of the KMPA. In addition, there is, among other nations, no such large size maritime agency, equivalent to the KMPA, except in the cases of USA, Canada, and Japan. And what is more, critics outside the KMPA, including some other government agencies and stakeholders may propose to dismantle the KMPA. In this paper, the author highlights the internal and external issues facing KMPL, and he urges KMPA to change the organizational culture for maintaining its identity and characteristics by adopting the Total Quality Management. And he tries to assess the adoption of TQM on KMPA, by using the Feasibility Assessment Technique.