• Proceedings of the Korea Contents Association Conference
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• 2014.11a
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• pp.231-232
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• 2014

건강검진을 위해 병원을 내원한 수검자 중 위장조영검사를 선택한 환자를 대상으로 서비스 만족도 개선을 위해 이 연구를 시행하였다. 수검자를 대상으로 설문조사를 시행하였으며, 2014년 5월부터 2개월 동안 검진센터를 방문한 수검자 147명을 교육 전, 2014년 7월부터 2개월 동안 내원한 수검자 164명을 교육 후 대상자로 하였다. 교육 전 대상자에게 불안감, 설명필요, 설명방식, 조영검사만족도 등을 조사하여 이를 바탕으로 동영상을 제작하였으며, 교육 후 대상자에게 제공하여 불안감 변화, 동영상 설명 만족도, 도움정도, 재시청의향 등을 조사하였다. 교육 전 측정한 불안감은 2.62, 설명필요성 2.52, 설명방식은 대상자의 78.2%가 설명안 내동영상을 선택하였으며, 조영검사만족도는 1.55로 낮게 조사되었다. 교육 후 측정한 불안감의 변화는 2.55, 동영상설명만족은 2.80, 도움정도 2.79, 재시청 의향은 2.80으로 높게 측정되었다. 교육 전과 교육 후의 집단간 교차분석에서 불안감, 시청의향, 도움정도, 동영상만족도 등에서 유의하게 측정되었다(p<0.05). 위장조영검사에 대한 동영상 교육과 사전 정보제공이 환자의 불안감을 감소시켰고, 검사만족도는 증가시켰다.

• The Journal of the Korea Contents Association
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• v.19 no.9
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• pp.452-459
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• 2019

The purpose of this study was to examine the relationship between the neurocognitive function test (CN Test), computer experience, and satisfaction in the elderly. We recruited 52 healthy elderly persons (25 males and 27 females) for this study. The subjects did the CN Test (accuracy, response time) and evaluated their computer experience and satisfaction with the CN Test. We used the independent t test and Pearson correlations for statistical analysis. The elderly without computer experience were older than the elderly with computer experience (p < .05) and education level was lower (p < .05). The elderly with computer experience were higher the satisfaction than the elderly without computer experience, the CN Test was more accurate, and response time was faster (p < .05). In the correlation analysis, the higher the age and the lower the education level, the lower the accuracy of the CN Test and the faster the response time (p < .05). Satisfaction was negatively correlated with age, and was statistically correlated with education level (p < .05). The satisfaction level with the CN Test by the elderly has a moderate relationship with the level of education and computer experience.

• The Journal of the Korea Contents Association
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• v.11 no.7
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• pp.219-224
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• 2011

To improve medical service and customers' satisfaction by reducing actual waiting time for medical inspection by personalized examination guidance contents (PEGC) linked with medical information system (MIS). The suggested PEGC was completed with preparing transmission for data and PEGC by using transmission control protocol internet protocol (TCP/IP) which can be built up creditable data transmission service. When patient signal event appeared in MIS while the communication was in standby, the ID and data of the customer were shown as text and image on monitors in waiting room. Guiding inspections, steps of examination, and undressing information extracted from the PEGC was also shown to the appropriate patient. After installation of the suggested PEGC, we rechecked satisfaction rates of 60 customers who visited the hospital with a same method as initial survey. The results of this study suggest that 3.6 point of waiting time satisfaction index were improved, after installation of the suggested PEGC, as 4.6 point.

• Journal of radiological science and technology
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• v.34 no.2
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• pp.117-122
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• 2011

The purpose of this study was to evaluate the effects of education and test information provision on anxiety, discomfort, and satisfaction of patients during double contrast barium enema. The experiments were conducted from October 11, 2010 to November 5, 2010. Among all patients who visited the hospital to receive colon study in the outpatient radiology clinic of one general hospital located in Seoul, a total of 50 patients fit for selection criteria were divided into an experimental group (25) and a control group (25). After providing education and test information to the experimental group, we evaluated patients' levels of anxiety and discomfort, as well as satisfaction. The experimental group and the control group had different anxiety scores: 3.76 versus 6.04 respectively (P<0.05). In addition, the levels of abdominal pain and anal pain in the experimental group were lower than those of the control group (P<0.05). Lastly, the scores of test satisfaction between two groups were 89.6 and 67.4 respectively (P<0.05). Education and test information provision about the colon study decreased the levels of patients' anxiety and discomfort and increased satisfaction level of the test.

• The Journal of the Korea Contents Association
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• v.21 no.7
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• pp.510-518
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• 2021

This study analyzed (1) the utility of telepractice in language assessment and (2) parental satisfaction for telepractice. Young children with language disabilities conducted REVT through both face-to-face and telepractice system. The correlation and paired t-test were analyzed. The results showed (1) the strong correlations between telepractice and face-to-face assessment scores. However, the telepractice score was significantly lower than face-to-face in the receptive vocabulary test and (2) the overall average of parental satisfaction for telepractice was 3.6 out of 5 points. The parents showed the highest satisfaction in terms of time and convenience of telepractice while the equivalence between telepractice and face-to-face item was the lowest. This study suggested the possibility and considerations in applying telepractice of language assessment in Korea.

• The Journal of the Korea Contents Association
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• v.15 no.3
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• pp.199-205
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• 2015

This study was conducted with examinees who chose upper gastrointestinography (UGI) among those who visited the hospital for health examination in order to improve the visitors' satisfaction with services. A questionnaire survey was conducted with the examinees, and 147 examinees who visited the hospital during the two months from May 2014 participated in the survey as the subjects of pre education examination while 164 examinees who visited during the months from July 2014 participated as the subjects of post education examination. The pre education subjects were surveyed about anxiety, need of explanation, method of explanation, satisfaction with UGI, etc., and a video was prepared based on the results and provided to the post education subjects and then they were surveyed about change in anxiety, satisfaction with the explanation in the video, helpfulness of the video, intention to watch the video again, etc. In the pre education survey, the average value of anxiety was 2.62, and the need of explanation was 2.52, In addition, 78.2% of the subjects chose guide video as a method of explanation, and satisfaction with UGI was 1.55. In the post education survey, the average value of changed anxiety was 1.45, satisfaction with video explanation was 2.80, helpfulness was 2.79, and intention to watch the video again was 2.80. In the results of T-test between the pre and post education groups, they showed statistically significant in anxiety and satisfaction (p<0.05). Moreover, the findings of this study confirmed that video education and information on UGI provided in advance reduce patients' anxiety and increase their satisfaction with examination.

• Journal of Digital Convergence
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• v.10 no.8
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• pp.317-326
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• 2012

The study aims at analyzing and comparing the effect of video teleconferencing English class with native speakers on class satisfaction and self-efficacy of elementary school students according to grades. Revised Kim's self efficacy and researcher's class satisfaction measuring tools were used for this. Grade 3 got the highest score and grade 6 had the lowest one in class satisfaction. In post-testing on self efficacy, average score was lower than in pre-testing except grade 3. Grade 3 got the highest score and grade 6 had the lowest one in self efficacy. I conclude that as students' grade goes up, their interests decrease in teleconferencing class and native speaker teachers.

• Quality Improvement in Health Care
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• v.13 no.1
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• pp.87-96
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• 2007

문제: 영상의학과 특수 검사(CT, MRI, 초음파)가 고가인 것에 반해 환자의 대기시간이 길어 환자의 만족도가 낮고 부도율(non-attendance rate)도 높다. 목적: 환자의 영상의학과 특수 검사 예약률과 부도율(non-attendance rate)을 파악하고 이에 관한 원인을 분석하여 환자의 만족도를 증가시킬 방안을 모색하는 것이 목적이다. 의료기관: 경기도에 소재한 920병상규모의 대학병원 질 향상 활동: 영상의학과 검사 예약 환자의 부도율 원인 조사 및 만족도 조사를 실시하여 원인을 파악하고 개선을 통해 질 향상을 도모하였다. 개선효과: 전체부도율이 개선 전 9.6명에서 개선 후 7.1명으로, 불량률은 개선 전 10.43%에서 개선 후 7.81%로 다소 감소되었으며 검사 예약률은 개선 전 93.94%에서 개선 후 94.51%로 미 예약률은 6.0%에서 5.5%로 감소하였다.

• Journal of Convergence for Information Technology
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• v.9 no.11
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• pp.149-158
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• 2019

The purpose of this study is to investigate the effects of ego-resilience on life satisfaction and the mediating effects of school adjustment between them among first graders, and to provide basic data for improving children's life satisfaction. For this purpose, the investigator collected data from 601 first graders at 25 elementary schools in the Jeonju area and analyzed them with the SPSS 22.0 and AMOS 22.0 statistical programs. The findings were as follows: first, there were significant correlations among the three factors of children's life satisfaction, ego-resilience, and school adjustment; and secondly, both of their ego-resilience and school adjustment had impacts on their life satisfaction, and their ego-resilience had influences on their life satisfaction via school adjustment. These findings indicate that there is a need for supports at various levels to increase the school adjustment abilities of first graders as well as their ego-resilience in order to improve their life satisfaction.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.11 no.2
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• pp.741-749
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• 2010

The aim of this study was to survey the presenting visual acuity (VA) and satisfaction of VA tests in health checkups and to suggest ways in which eye care can be improved. VA data were obtained from the results of the health checkups for Korean adults in 2002-2007. Satisfaction questionnaires were administered via direct interview with 173 participants who had health checkups. The prevalence of VA 0.5-1.4 was 76.24%. Women had a higher prevalence than men below VA 0.9 and men had a higher prevalence than women above VA 1.0. The change in VA with age had a tendency to decrease after forties. Findings for satisfaction of VA tests on health checkups showed a level of neutral agreement. In order to enhance satisfaction, it is important that vision testing should provide examinees with referral criterion and follow-up VA results. It is also necessary to have comprehensive eye examination and utilize optometric instruments and professional examiners.