• Journal of Digital Convergence
• /
• v.19 no.12
• /
• pp.463-468
• /
• 2021

This paper verified the relationship between the emotional labor and the job satisfaction of workers in senior employment agencies. And this paper verified the mediating effect of self-efficacy between the both variables. We conducted a survey of 261 employees of the 21 agencies in Daejeon and Chungcheong area. According to the analysis : 1) employees' emotional labor influenced job satisfaction negatively. 2) the self-efficacy mediated between emotional labor and job satisfaction. As a result, we need to establish a management system for emotional labor, to carry out a crisis intervention of prompt therapy, and to provide education to cope with emotional labor for decreasing the emotional labor. It is important to lower the proportion of irregular workers, to improve the level of treatment, and cultivate self-leadership for promoting self-efficacy.

• International Area Studies Review
• /
• v.15 no.2
• /
• pp.225-245
• /
• 2011

This study investigates the effects of justice dimensions on negative emotion, consumer satisfaction after service recovery, repurchase intention and word-of-mouth intention in a context of service recovery. Behavioral intentions(repurchase intention and word-of-mouth intention) are critical to the discount store sellers' survival and success. The research model is an extension of previous studies, especially considering more recent developments in the service recovery literature. A survey using 458 customers in China was conducted, confirmatory factor analysis was conducted to test the validity of the measurement model, and AMOS analysis approach was used to gain important insights into how customer retention in the discount store business can be ensured. The results suggest that all three dimensions of justice had negative effects on negative emotion, had positive effects on satisfaction after service recovery. Negative emotion had negative effects on recovery satisfaction. Recovery satisfaction had positive effects on repurchase intention and word-of-mouth intention. Finally, this study suggests the implications of these findings and offers directions for future research.

• Journal of Convergence for Information Technology
• /
• v.9 no.2
• /
• pp.165-171
• /
• 2019

The purpose of this study was to analyse a causal relationship between collective emotion and behavior to sport issues in SNS. For the purpose, 5 sports issues with obvious collective behavior and 5 concerned articles in typical portal sites were selected. From those, each 100 comments with highest recommendation and 5 obvious actions made by the crowd were sampled as the analysis subjects. The results of statistical analyses on collective emotion and behavior materials were as follows. First, collective emotions showed differences by the sports issues. Second, there was a significant causal relationship between collective emotion and behavior in SNS. This study could receive a favorable evaluation due to the statistical analysis on a causal relationship between collective emotion and behavior.

• Journal of the Korea Convergence Society
• /
• v.9 no.12
• /
• pp.33-38
• /
• 2018

Recently, we are trying to predict the emotion from various information and to convey the emotion information that the supervisor wants to inform the audience. In addition, audiences intend to understand the flow of emotions through various information of non-dialogue parts, such as cinematography, scene background, background sound and so on. In this paper, we propose to extract emotions by mixing not only the context of scripts but also the cinematography information such as color, background sound, composition, arrangement and so on. In other words, we propose an emotional prediction system that learns and distinguishes various emotional expression techniques into dialogue and non-dialogue regions, contributes to the completeness of the movie, and quickly applies them to new changes. The precision of the proposed system is improved by about 5.1% and 0.4%, and the recall is improved by about 4.3% and 1.6%, respectively, when compared with the modified n-gram and morphological analysis.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.20 no.6
• /
• pp.245-253
• /
• 2019

This study was performed to emotional labors of the relationship between the emotional dis-harmory and life satisfaction to find if authenticity take a role as a mediator variable. For this study targeting the women counselors us 197 people general public institution based in Seoul, to emotional dissonance scale partially modified by Hyuck-gi Kwon and Bong-gyu Park(2006); authenticity scale by Wood at all (2008), and life satisfaction measurement(Satisfaction With Life Scale; SWLS) developed by Diener at all(1985), was subjected to multiple regression analysis was performed to verify sobel for the statistical significance of the mediating effect. As a result was showed that authenticity is fully mediated of emotional dis-harmory between life satisfaction. The results implies that improving life satisfaction on a women customer counselor with emotional dis-harmony may help reduce accepting external influence, self-alienation and increase authentic living. Finally, implication and limitation of study are discussed.

• Stress
• /
• v.26 no.4
• /
• pp.340-349
• /
• 2018

Background: The purpose of this study was to examine the moderating effect of resilience and social support to analyze that call center consultants' emotional labor impacts on the burnout. Methods: A survey questionnaire was conducted to people who work at call center in Gwangju and Deagu. The data from 444 were analyzed. Results: The result from the hierarchical multiple regression is as follows. First, deep acting decreased burnout, but surface acting of emotional labor increased burnout. Also, frequency of emotion display, variety of emotion required to be expressed and attentiveness to required display rules increased burnout. Second, Resilience had moderating effect between deep acting and burnout. Third, the moderate effect of interaction of social support from leader with surface action was found at burnout. Also, moderating effect of social support from leader were shown in frequency of emotion display with burnout and attentiveness to required display rules with burnout. Fourth, social support from colleague did not have buffering effect on emotional labor and burnout. Conclusions: It is expected that the moderator variables identified in this study can be used for prevention and treatment of burnout caused by emotional labor.

• The Journal of the Korea Contents Association
• /
• v.19 no.4
• /
• pp.293-302
• /
• 2019

This study examined effects of experience of nurses' incivility and social anxiety on emotional labor in nursing students during clinical practice. The participants were 161 nursing students in universities located in G province and C province. Data were collected from November 19 to December 15, 2018 through self reported structured questionnaire. Data analysis was performed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and stepwise regression. Experience of nurses' incivility correlated positively with social anxiety and emotional labor. Social anxiety was positively correlated with emotional labor. Participants' experience of incivility and social anxiety explained 21.9% of variance in emotional labor among nursing students. The findings indicate that experience of nurses' incivility and social anxiety are important factors to be considered in working to reduce emotional labor. Therefore, systematic programs to effectively manage and response the incivility problems in clinical practice and reduce social anxiety level should be developed.

• Journal of the Korea Convergence Society
• /
• v.12 no.1
• /
• pp.341-351
• /
• 2021

The purpose of this study was to investigate the relationships among emotional dissonance, depression and anxiety, and to examine the moderating effects of emotional intelligence on the relationships between emotional dissonance and both depression and anxiety in care service workers. For this study, a sample of 142 care service workers completed the questionnaires: Emotional Dissonance Scale, Patient Health Questionnaire-9, and Generalized Anxiety Disorder-7. This data was analyzed by SPSS 25.0 program. The results of the analysis showed that emotional dissonance and others' emotion appraisal had a significant effect on depression and anxiety. The results also verified the moderating effects of others' emotion appraisal on the relationship between emotional dissonance and depression. Finally, on the basis of the results, we proposed and discussed interventions on emotional labor and mental health issues of care service workers.

• The Journal of the Convergence on Culture Technology
• /
• v.7 no.3
• /
• pp.223-229
• /
• 2021

This study starts with the premise that many problematic situations in modern society can seriously damage personal feelings and that this phenomenon can create anxiety in individuals and society. In order to address such anxiety in individuals and society, we would like to propose measures to heal emotions. Accordingly, 270 research trends related to emotions studied from 2005 to 2020 will be analyzed to establish the direction of future research on emotion healing. As a result of analyzing the trends of healing papers, active healing studies have been conducted since 2010, but reading and writing healing through specific academic societies has been the main focus. Theoretical research accounted for a large portion, and emotional research was steadily conducted. Although healing methods are expanding to various topics, they have not been commercialized as specific methods. As a result, we hope that concrete research to heal individual emotions will be expanded and measures to implement a stable future society will be proposed.

• The Journal of the Institute of Internet, Broadcasting and Communication
• /
• v.22 no.5
• /
• pp.23-28
• /
• 2022

Today, the online market has grown rapidly due to the development of digital platforms and the pandemic situation. Therefore, unlike the existing offline market, the distinctiveness of the online market has prompted users to check online reviews. It has been established that reviews play a significant part in influencing the user's purchase intention through precedents of several studies. However, the current review writing method makes it difficult for other users to understand the writer's emotions by expressing them through elements like tone and words. If the writer also wanted to emphasize something, it was very cumbersome to thicken the parts or change the colors to reflect their emotions. Therefore, in this paper, we propose a technique to check the user's emotions through facial expression recognition using a camera, to automatically set colors for each emotion using research on existing emotions and colors, and give colors based on the user's intention.