The Mediating Effect of Authenticity in the Relationship between Emotional Disharmony and Life Satisfaction: Focusing on the Women Customer Counselor

콜 센터 여성 상담사의 감정부조화와 삶의 만족도의 관계: 진정성의 매개효과

  • 황민정 (우체국금융개발원) ;
  • 김현아 (서울사이버대학교 상담심리학과)
  • Received : 2019.03.14
  • Accepted : 2019.06.07
  • Published : 2019.06.30


This study was performed to emotional labors of the relationship between the emotional dis-harmory and life satisfaction to find if authenticity take a role as a mediator variable. For this study targeting the women counselors us 197 people general public institution based in Seoul, to emotional dissonance scale partially modified by Hyuck-gi Kwon and Bong-gyu Park(2006); authenticity scale by Wood at all (2008), and life satisfaction measurement(Satisfaction With Life Scale; SWLS) developed by Diener at all(1985), was subjected to multiple regression analysis was performed to verify sobel for the statistical significance of the mediating effect. As a result was showed that authenticity is fully mediated of emotional dis-harmory between life satisfaction. The results implies that improving life satisfaction on a women customer counselor with emotional dis-harmony may help reduce accepting external influence, self-alienation and increase authentic living. Finally, implication and limitation of study are discussed.

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Fig. 1. The Mediating Effect Model of Authenticity in the Relationship between Emotional Disharmony and Life Satisfaction

Table 1. descriptive statistics

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Table 2. Correlation between major variables

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Table 3. The Mediating Effect of Authenticity in the Relationship between Emotional Disharmony and Life Satisfaction

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