• Title/Summary/Keyword: Emotional Dis-Harmony

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The Mediating Effect of Authenticity in the Relationship between Emotional Disharmony and Life Satisfaction: Focusing on the Women Customer Counselor (콜 센터 여성 상담사의 감정부조화와 삶의 만족도의 관계: 진정성의 매개효과)

  • Hwang, Min-Jung;Kim, Hyun-Ah
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.20 no.6
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    • pp.245-253
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    • 2019
  • This study was performed to emotional labors of the relationship between the emotional dis-harmory and life satisfaction to find if authenticity take a role as a mediator variable. For this study targeting the women counselors us 197 people general public institution based in Seoul, to emotional dissonance scale partially modified by Hyuck-gi Kwon and Bong-gyu Park(2006); authenticity scale by Wood at all (2008), and life satisfaction measurement(Satisfaction With Life Scale; SWLS) developed by Diener at all(1985), was subjected to multiple regression analysis was performed to verify sobel for the statistical significance of the mediating effect. As a result was showed that authenticity is fully mediated of emotional dis-harmory between life satisfaction. The results implies that improving life satisfaction on a women customer counselor with emotional dis-harmony may help reduce accepting external influence, self-alienation and increase authentic living. Finally, implication and limitation of study are discussed.