Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

The Moderating Effects of Social Support and Self-Efficacy on the Relationship between Resilience and Burnout of Visiting Caregivers in Seoul

서울지역 방문요양보호사의 회복탄력성과 직무소진의 관계에서 사회적 지지와 자기효능감의 조절효과에 관한 연구

  • Nam, Kyung-Ok (Department of Public Administration, Gachon University) ;
  • Chae, Jae-Eun (Department of Public Administration, Gachon University)
  • Received : 2020.11.17
  • Accepted : 2021.01.20
  • Published : 2021.01.28
Download PDF
⟨ Previous Next ⟩

Abstract

As the demand for elderly care service has been on rise due to the increasing of the aging population, the role of visiting caregivers becomes increasingly important. In this context, this study aims to examine whether there are moderating effects of social support and self-efficacy on the relationship between resilience of visiting caregivers and their burnouts. The hierarchical regression analysis was used for statistical analysis. The findings from the study are as follow. First, resilience has a negative effect on burnout. As the resilience increases, the burnout decreases. Second, social support has moderating effects on the relationship between a resilience sub-variable(positivity) and burnout. Third, self-efficacy has a moderating effect on the relationship between a resilience sub-variable(self-regulation) and burnout. The findings of the study suggest that nursing facilities pay attention to psychological characteristics of visiting caregivers as well as their job characteristics in designing burnout prevention programs for them.

인구 고령화에 따라 재가요양서비스 수요가 증가하면서 방문요양보호사의 역할이 날로 중요해지고 있다. 이에 본 연구에서는 방문요양보호사의 회복탄력성과 직무소진의 관계에서 사회적 지지와 자기효능감의 조절효과를 검증하는 것을 목적으로 설정하였다. 이에 따라 서울지역 재가장기요양기관에서 근무하는 방문요양보호사를 대상으로 2020년 8~9월에 설문조사를 실시하고, 자료 분석을 위해 위계적 회귀분석기법을 적용하였다. 주요 연구 결과는 다음과 같다. 첫째, 방문요양보호사의 회복탄력성이 클수록 직무소진은 감소하는 것으로 나타났다. 둘째, 사회적 지지는 회복탄력성의 하위변인(긍정성)과 직무소진간의 관계에 대해 조절효과가 있는 것으로 나타났다. 셋째, 자기효능감은 회복탄력성의 하위변인(자기조절능력)과 직무소진간의 관계에 대해 조절효과가 있는 것으로 나타났다. 이러한 결과는 방문요양보호사의 직무소진을 예방함에 있어서 일반적인 직무환경 요인 외에도, 회복탄력성, 자기효능감, 사회적 지지 등과 같은 심리적인 요인에도 주목해야 할 필요성을 시사한다. 본 연구를 참고로 하여 방문요양보호사의 직무소진에 대해 전국 단위의 연구가 이루어질 필요가 있다.

Keywords

References

  1. MHW. (2020). White Paper on Health and Social Welfare 2019.
  2. MHW. (2019). Health and Social Welfare Statistical Yearbook 2019.
  3. E. S. An & J. E. Chae. (2019). The Effects of Job Characteristics of Elderly Caregivers on their Job Satisfaction and Burnouts: Mediating Effects of Emotional Labor. Journal of Digital Convergence, 16(1), 21-33. DOI : 10.14400/JDC.2018.16.1.021.
  4. J. K. Goh. (2019). The Mediating Effects of Emotional Dysregulation on the Relationship between Care Worker's Job Stress and Mental Health. Journal of Digital Convergence, 17(6). 307-314, DOI : 10.14400/JDC.2019.17.6.307.
  5. J. S. Song & S. Y. Huh. (2018). Moderating Effects of Self-Efficacy and Social Support on the Relationship between Resilience and Burnout: Focusing on Nurses' Experiences. Health and Social Welfare Review, 38(4), 544-570. DOI: 10.15709/hswr.2018.38.4.544.
  6. Y. S. Park & H. J. Song. (2018). Study of the Effects of Early Childhood Teachers' Social Support and Teacher Efficacy on Resilience. Korean Journal of Child Education and Care, 18(3), 77-90. DOI: 10.21213/kjcec.2018.18.3.77.
  7. K. S. Kim(2019). Moderating Effect of Self-esteem on the Relationship Between Resilience and Job Commitment of Care Workers in Long Term Care Hospitals. The Journal of Humanities and Social science, 10(1), 773-782. DOI : 10.22143/HSS21.10.1.54.
  8. S. Cohen, & H. M. Hoberman. (1983). Positive Events and Social Supports as Buffers of Life Change Stress. Journal of Applied Social Psychology, 13(2), 99-125. DOI : 10.1111/j.1559-1816.1983.tb02325.x
  9. B. R. Lee(2012). The Effect of Social Support on the Job Satisfaction of Care Workers in Domiciliary Care Institutions. Journal of Community Welfare, 43, 489-511. DOI : 10.15300/jcw.2012.12.43.489
  10. A. Bandura. (1977). Self-efficacy: Toward a Unifying Theory of Behavioral Change. Psychological Review, 84(2), 191-215. DOI : 10.1037/0033-295X.84.2.191
  11. A. Stajkovic & F. Luthans. (1988). Self-efficacy and Work-related Performance: A Meta-analysis. Psychological Bulletin, 124(2), pp.240-261 DOI: 10.1037/0033-2909.124.2.240
  12. J. Y. Lee(2017). A Study on the Job Burnout, Organizational Commitment, Self-efficacy and Care Service Quality of Caregivers. The Journal of Humanities and Social science, 8(2). 517-533. DOI : 10.22143/HSS21.8.2.28
  13. R. M. Baron & D. A. Kenny. (1986). The Moderator-mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations. Journal of Personality and Social Psychology, 51, 1173-1182. DOI: 10.1037//0022-3514.51.6.1173
  14. J. H. Kim (2011). Resilience: A Delightful Secret that Turns Trials into Good Luck. Seoul: Wisdom House.
  15. C. Maslach & S. E. Jackson. (1981). The Maslach Burnout Inventory. California : Consulting Psychologists Press.
  16. J. W. Park. (1985). A Study to Development a Scale of Social Support. Doctoral Dissertation. Yonsei University. Seoul.
  17. Y. B. Koh & J. S. Chae. (2014). Relation between Participation of Children with Disabilities in Hippotherapy Parental Social Support and Parenting Efficacy. Journal of Sport and Leisure Studies, 57, 699-714. https://doi.org/10.51979/KSSLS.2014.08.57.699
  18. M. S. Kim. (2018). The Impact of Care Workers' Occupational Identity on the Quality of Service: Focusing on Mediation Effects of Self-efficacy and Occupational Satisfaction. Doctoral Dissertation. Hansei University. Seoul.
  19. J. H. Kim & Y. J. Lee & D. C. Kim. (2014). The Relationship among Child Care Teachers' Personal Characteristics, Resilience and Social Support. Journal of Korean Child Care and Education, 10(3), 103-120. DOI : 10.14698/jkcce.2014.10.3.103.
  20. J. A. Lee & H. J. Min. (2019). The Mediating Effects of Resilience in the Relationship between Youth Workers' Self-Efficacy and Psychological Burnout. Journal of Youth & Environment, 17(3), 5-14.