• Title, Summary, Keyword: 직무소진

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A Multi-level Study on the Effect of Servant Leadership and HRM Control Types on Job Burnout (서번트리더십과 인사관리 유형이 직무소진에 미치는 영향에 관한 다층분석)

  • Lee, Choel-Ki;Pyo, Min-Ho;Lee, Dong-Jin
    • The Journal of the Korea Contents Association
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    • v.17 no.2
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    • pp.55-70
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    • 2017
  • In order to understand job burnout, it is necessary to consider not only the working environment according to the market environment but also the social situation of the team or the organization. This study analyzed the effects of job demands and job resources on job burnout based on JD-R theory. In other words, the team-level variables, servant leadership and HRM control types, were tested for the effect of moderating the individual workload, emotional labor and job burnout. The results of empirical analysis showed that the higher the self-efficacy, the less job burnout, whereas the higher the workload and emotional labor, the more job burnout. Second, the more positive the team level input and result oriented HRM are, the less positive regression relation of workload and job burnout is. Finally, it was found that the intensity of the regression relation of negative self-efficacy and job burnout was amplified in the team with servant leadership.

긍정심리자본이 중소기업 구성원의 직무소진에 미치는 영향연구

  • Choe, Seong-Yong;Ha, Gyu-Su
    • 한국벤처창업학회:학술대회논문집
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    • pp.39-43
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    • 2019
  • 우리나라 중소기업을 '9988'이라는 숫자에 대입해 비유하기도 한다. 기업 숫자로 보면 전체기업의 99%가 중소기업이고, 전체 근로자의 약 88%가 중소기업에 종사하고 있다(중소기업 중앙회, 2015년 중소기업위상지표, 2015. 5)는 의미이다. 하지만 대부분의 중소기업은 대기업에 비해 취약한 재무구조, 기술 또는 인적 경쟁력을 확보하지 못함으로써 발생되는 생산성 저하, 비효율적 업무처리 방식에 기인한 고비용, 저효율의 구조적 문제를 지니고 있다. 더욱이 21세기 시장경제 흐름에 따른 환경변화에 빠르게 대처하지 못하는 현실이 앞으로의 미래를 더 암울하게 바라보는 이유이기도 하다. 중소기업은 이러한 구조적 문제 외에 창업주나 CEO 관련된 인적 리스크에도 미래를 담보할 수 없으며, 지속가능 경영을 할 수도 없다. 특히 회사가 어려움에 봉착했을 때 중소기업의 구성원들은 소진(Burnout, 번아웃)을 경험하게 되며, 이를 업무와 관련해서는 직무소진이라 말한다. 직무만족을 저하시키는 이 직무소진은 개인에게 부정적 개념을 가지게 하여 직무수행 능력을 저하시키며, 개인적 측면에서도 신체적, 심리적으로 부정적 영향을 미치게 한다. 본 연구는 긍정심리자본이 직무소진에 미치는 영향에 관해 초점을 맞추고자 한다. 긍정심리자본이 중소기업 구성원의 직무소진에 긍정적 영향을 끼쳐 회사의 성장과 번영을 위한 조직유효성을 이끌어 낼 수 있다고 보기 때문이다. 이 연구는 중소기업 구성원의 긍정심리자본을 높여 직무소진을 줄이게 함으로써 향후 지속가능한 경영을 달성하게 만드는 단초가 될 것으로 본다.

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The Impact of Job-resources, Job -demands and Leader- Member Exchange(LMX) on Social worker's Burnout: Focusing Senior welfare center (직무자원과 직무요구, LMX(리더 구성원 교환관계)가 사회복지사의 소진에 미치는 영향에 관한 연구:노인복지관을 중심으로)

  • Shim, Sun-Kyung
    • Proceedings of the Korea Contents Association Conference
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    • pp.83-84
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    • 2017
  • 본 연구는 직무자원과 직무요구, LMX가 노인복지관의 사회복지사들의 소진에 미치는 영향을 실증적으로 검증하였다. 본 연구는 경기도 지역의 50개 노인복지관을 대상으로 총 315부의 설문조사를 실시하였다. 조사는 우편으로 진행하였고, 회수된 설문지는 총 33개 기관 189부이다. 조사기간은 2016년 1월-2월 약 두달간 이루어졌고, 기술통계, 다중회귀분석방법으로 분석하였다. 분석결과 직무자원과 직무요구는 소진에 영향을 나타내어, 직무자원이 많을수록 사회복지사들의 소진이 감소되며, 직무요구가 높을수록 사회복지사들의 소진도 높다고 할 수 있다. 또한 LMX는 직무자원, 직무요구와 소진과의 관계를 부분 매개하는 것으로 검증되었다. 이러한 결과를 토대로 노인복지관 사회복지사들의 소진을 감소하기 위하여 조직관리와 인적자원관리에 대한 함의를 찾을 수 있다.

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The Effects of Emotional Labor of Contingent Workers on Job Burnout, Job Satisfaction and Turnover Intention in Foodservice Industry (비정규 종사원의 감정노동이 직무소진, 직무만족 및 이직의도에 미치는 영향에 관한 연구 -경기남부 외식업체를 중심으로-)

  • Jeon, Young-Chul;Lee, Sang-Hee
    • The Journal of the Korea Contents Association
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    • v.16 no.10
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    • pp.226-234
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    • 2016
  • This study aimed to research the effects of emotional labor of contingent workers in foodservice industry on job burnout, job satisfaction and turnover intention, and to achieve the purpose that it was needed to analyze the factors of emotional labor to research the effect of emotional labor on job burnout, and to research the effect of job burnout on job satisfaction and turnover intention. Data were collected from foodservice restaurants located in southern Gyeonggi province by face-to-face interview. The questionnaire was distributed of the 300 copies and used 271 in the analysis. The results are as followed; First, the factors of emotional labor were surface acting and deep acting. Second, surface acting had positive significant influence on job burnout. Third, deep acting had negative significant influence on job burnout. Four, job burnout had negative significant influence on job satisfaction and job burnout had positive significant influence on turnover intention. This research requires many studies about deep acting of contingent workers in foodservice industry.

Influences of Coping Strategies and Vocational Self-Efficacy on Burnout among Social Workers in Long-Term Care Hospitals (노인요양병원 사회복지사의 대처전략과 직무효능감이 직무소진에 미치는 영향)

  • Kim, Seok-Hoon;Yang, Jung-Bin
    • The Journal of the Korea Contents Association
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    • v.17 no.3
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    • pp.350-358
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    • 2017
  • The purpose of this study is to examine the influences of coping strategies and vocational self-efficacy on burnout among social workers in long-term care hospitals. Using a convenience sample, researchers collected responses from 138 participants in those long-term care hospitals that have at least 100 sick beds among 528 hospitals(as of September 2015) registered as members of the Korean Association of Geriatric Hospitals. Multiple regression analyses revealed that working hours, externalizing strategies, vocational self-efficacy and group efficacy were significantly correlated with burnout of social workers. In other words, longer working hours led to higher degrees of burnout and higher levels of externalizing strategies, job efficacy, and group efficacy led to lower degrees of burnout in job performance. Based on the study results, it was discussed to relieve the extent of burnout among social workers in long-term care hospitals such as reinforcement of systematic supervision, development of burnout prevention program and on-the job training.

A Study of New Nurses' Emotional labor, Resilience and Job burnout (신규간호사의 감정노동, 회복탄력성 및 직무소진)

  • Park, In-Sook
    • Proceedings of the Korea Contents Association Conference
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    • pp.373-374
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    • 2018
  • 본 연구는 신규간호사의 감정노동, 회복탄력성이 직무소진에 영향을 미치는 요인을 규명하는 서술적 조사연구이다. 연구대상자는 98명의 신규간호사이었고, 구조화된 자가 보고식 설문지를 이용하여 자료를 수집하였으며, 자료 분석은 IBM SPSS 22 프로그램을 사용하였다. 연구결과, 연구대상자의 감정노동이 직무소진과 유의한 양(+)의 상관관계가 있었고, 감정노동이 회복탄력성, 회복탄력성과 소진과는 모두 유의한 음(-)의 상관관계가 있었다. 회귀분석을 실시한 결과, 감정노동, 회복탄력성은 직무소진에 영향을 미치는 유의한 요인으로 나타났으며, 총 설명력은 35.2% ($R^2=.352$)이었다(F=38.05, p<.001). 결론적으로, 신규간호사의 직무소진을 감소하고 임상적응능력 증진을 위한 중재 프로그램을 개발하여 적용할 필요가 있다.

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Effect of Job Demands and Resources by Nurses on Health Problem and Turnover Intention: The Mediating Effects of Work Burnout and Engagement (간호사의 직무요구와 직무자원이 건강문제와 이직의도에 미치는 영향: 직무소진과 직무열의의 매개효과)

  • Han, Jeong-Won
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.17 no.8
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    • pp.103-112
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    • 2016
  • This study used a job demand-resources model as the basis to examine the effects of job demand and job resources on health problems and turnover intention. A total of 320 nurses who were employed at university hospitals in Seoul participated in the study. The results showed that job demand and job resources had a direct effect on the levels of work burnout and work engagement. Work burnout had a direct effect by increasing the levels of health problems and turnover intentions of nurses; conversely, work engagement had no direct impact on either of the two levels. Job demand and job resources had an indirect effect on increased levels of health problems and turnover intention. The results can be used by hospital administrations to confirm the organizational significance of job resources in increasing job performance and work involvement, as well as to understand the consequences of perceived job demand by nurses.

A Study of the Effects of Job Burnout on Organizational Effectiveness and Turnover Intention (직무소진이 조직유효성과 이직의도에 미치는 영향에 대한 연구)

  • Kwon, Yong-Man
    • Journal of Digital Convergence
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    • v.13 no.10
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    • pp.165-170
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    • 2015
  • This study attempted to investigate an efficient human resources management plan by enhancing organizational performance and reducing the factors which influence turnover intention after analyzing the effects of job burnout on organizational effectiveness and turnover intention. To test a research model, after explaining the purpose of the study to them at work, data were obtained through a standardized questionnaire survey. To figure out the effects of job burnout on organizational effectiveness and turnover intention, causality was analyzed using the Structural Equation Model (SEM). According to hypothesis testing, a total of five hypotheses were chosen, and the following results were obtained: Job burnout had a significant effect on organizational commitment (-0.456), job satisfaction (-0.488) and turnover intention (0.501). In terms of relations between organizational effectiveness and turnover intention, organizational commitment (-0.350) and job satisfaction (-0.199) decreased turnover intention. Therefore, it is important to discover and analyze these obstacles which hinder employees from being absorbed in their work with attachment.

The Mediating Role of Perceived Customer-related Social Stressor on the Relation between Emotional Labor and Burnout (감정노동과 직무소진의 관계에서 지각된 고객관련 스트레스요인의 매개효과)

  • Heo, Chagn-Goo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.15 no.6
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    • pp.3524-3533
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    • 2014
  • The purpose of this study was to verify the differential influences of two emotional labor strategies on perceived CSS and burnout, and the mediating role of perceived CSS between emotional labor and burnout. The data was collected using self-reported questionnaires. A total of 568 hotel service employees who worked in various service jobs, participated in this study. The result indicated that surface acting had a positive influence on perceived CSS and burnout, and perceived CSS performed a mediating role between surface acting and burnout. In addition, deep acting had a negative effect on burnout but no effect on perceived CSS. As a result, deep acting reduced burnout without increasing perceived CSS, unlike surface acting. These results suggest that the two emotional labor strategies need to be treated differently. Finally, the implications and limitations of this study were discussed.

The Influence of Private Security Guard's Stress Coping on Job Burnout (민간경비원의 스트레스 대처방식이 직무소진에 미치는 영향)

  • Lee, Man-Jong;Lim, You-Seok
    • Korean Security Journal
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    • no.34
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    • pp.209-232
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    • 2013
  • As time goes by, the diversity of crime has become a serious social problem in modern society, and the policing is increasing the role of private security guards in order to fill the policing. But Private guards stressful experience to perform the actual work is exposed to various crisis situations. Then, private security guards should be management because of private security impact on job burnout. This study aims to determine the empirical work experience in the field of private security guards to cope with stress according to the degree of job burnout. The results are as follows: First, it was the negative effects of the stress coping strategies of private security guards on physical and psychological burnout, and the statistic effects of the wishes coping strategies of private security guards on physical and psychological burnout. Second, stress coping strategies of private security guards, were not found to affect the dehumanization of job burnout. Third, the center of the problem of private security guards of the ways to cope with stress coping was lacking in a static(+) affecting the accomplishment of the job burnout. Therefore, the different types of stress that may arise private security guards physically exhausted, psychologically exhausted, lack of accomplishment in the course of the private security business perform. Finally, Managers of the private security guards, job burnout occurs should be focused on the factors pre-management and co-ordination.

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