Journal of the Korea Academia-Industrial cooperation Society (한국산학기술학회논문지)

The Korea Academia-Industrial cooperation Society (한국산학기술학회)
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A Study on The Effect of Justice of Transaction on Customer Performance in manufacturing Outsourcing. ; The Mediation Effect of Partnership

제조 아웃소싱에서 거래공정성이 고객사의 경영성과에 미치는 영향에 관한 연구 ; 파트너십의 매개효과

  • Park, Sang-Moon (Department of Business Consulting, DaeJeon University) ;
  • Kim, Gi-Joong (Department of Business Consulting, DaeJeon University) ;
  • Hyun, Byung-Hwan (Department of Business Consulting, DaeJeon University)
  • 박상문 (대전대학교 융합컨설팅학과) ;
  • 김기중 (대전대학교 융합컨설팅학과) ;
  • 현병환 (대전대학교 융합컨설팅학과)
  • Received : 2019.03.18
  • Accepted : 2019.06.07
  • Published : 2019.06.30
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Abstract

The purpose of this study is to investigate the relationship between transaction justice and customer performance. In this study, data were gathered from questionnaires from customers and suppliers of manufacturing outsourcing service, and reliability, validity, and confirmatory factor analysis (CFA) were conducted and the hypothesis was verified through the structural equation modeling (SEM) analysis. The results of this study are as follows: 1)Transaction justice has a significant positive effect on customer's business performance. Distribution and Interactional justice have a small effect on business performance, but Procedural justice has a significant positive effect. 2)Transaction justice has a positive effect on partnerships. 3)The partnership between the customer and the supplier has a positive effect on the customer's business performance. 4)Partnership has positive effect on customer's management performance through mediating justice. This study is based on the fact that justice acts as a independent variable in the transactional relationship between the customer and the supplier in the manufacturing outsourcing and this is the first case that empirically investigated the effect of the justice on the customer's management performance. In order to effectively cope with a rapidly changing business environment and effectively improve management performance, it is necessary to make efforts to improve justice, especially procedural justice, by utilizing outsourcing effectively in a global competition. In this respect, this study provides important implications for the both academically and practically.

본 연구의 목적은 아웃소싱에서 거래공정성이 고객사의 경영성과에 미치는 영향 관계를 연구하는 것이다. 본 연구는 전국의 제조업 아웃소싱서비스 이용 고객사와 협력사로 부터 설문조사 방식으로 자료를 수집하여 신뢰도, 타당도 및 확인적 요인분석(CFA)을 하였으며 구조방정식 모형(SEM)분석을 통해 가설을 검증하였다. 본 연구의 결과, 1)거래 공정성은 고객사의 경영성과에 유의한 정(+)의 영향을 미치는 것으로 분석되었다. 분배 및 상호작용공정성은 경영성과에 미치는 영향관계는 작지만, 절차공정성은 유의한 정(+)의 영향을 미치는 것으로 분석되어 선행논문을 지지하고 있다. 2)거래공정성은 파트너십에 유의한 정(+)의 영향을 미치는 것으로 분석되었다. 3)고객사와 협력사의 파트너십은 고객사의 경영성과에 정(+)의 영향을 미치는 것으로 분석되었다. 4)파트너십은 거래공정성을 매개하여 고객사의 경영성과에 정(+)의 영향을 미치는 것으로 나타났다. 본 연구는 제조업 아웃소싱에서 고객사와 협력사 간의 거래 관계에서 거래공정성을 독립변수로 하고, 거래 상호 간의 파트너십을 매개로 거래공정성이 고객사의 경영성과에 미치는 영향을 실증적으로 연구한 첫 번째 사례라는 점에서 그 의의가 있다. 기업이 갈수록 심화하는 글로벌 경쟁에서 아웃소싱을 효과적으로 활용하여 급변하는 경영환경에 능동적으로 대처하고 경영성과 향상을 위해서는 거래공정성, 특히 절차적공정성을 높이려는 노력이 필요하고, 고객사의 경영성과 향상에 당사자 간 파트너십 형성이 중요한 요인임을 확인해 주고 있다. 이런 면에서 본 연구는 학문적, 실무적으로 아웃소싱 분야에 중요한 시사점을 제공해 주고 있다.

Keywords

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Fig. 1. Research model

Table 1. Operational Definition of Transaction Justice

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Table 2. Operational Definition of Partnership

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Table 3. Operational Definition of Performance

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Table 4. Sample characteristics

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Table 5. Factor Analysis and Reliability Analysis

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Table 6. Goodness-of-fit indices for Structural Equation Model

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Table 7. Descriptive Statistics and Correlation amongVariables

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Table 8. Results of Structural Equation Model

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Table 9. Multiple regression analysis

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Table 10. Multiple regression analysis

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Table 11. Comparison of Full mediation model and Partial mediation model

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Table 12. Results of Effect Decomposition Analysis

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Table 13. Result of Hypothesis

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