Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
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A Study on Knowledge Management Vision and Implications of Ministry of Culture, Sports and Tourism

문화체육관광부의 지식관리 비전과 시사점에 대한 연구

  • 이향수 (건국대학교 인문사회융합대학) ;
  • 이성훈 (고려대학교 경제통계학부 경제정책학전공)
  • Received : 2018.10.04
  • Accepted : 2019.01.20
  • Published : 2019.01.28
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Abstract

In this study, we analyzed knowledge management cases of the Ministry of Culture, Sports and Tourism and examined knowledge management vision, promotion organization and knowledge management activity system. This study aims to clarify implications for successful knowledge management in government sector. In the case of the Ministry of Culture, Sports and Tourism, which was the subject of the study, it was evaluated as having performed well in the management activities of the government department in the evaluation of "Knowledge Target for 2018" jointly hosted by Maeil Economic Daily and the Ministry of Public Administration and Security. In this study, we conducted an in - depth interview with the knowledge management staff of the Ministry of Culture and Tourism and analyzed the success factors of knowledge management in the government sector. First, the vision of knowledge management and the role of dedicated organization were very important. In addition, knowledge management system was used to effectively acquire, share, and accumulate knowledge and utilize it. In addition, appropriate compensation systems for knowledge management activities are also important success factors. Therefore, in order to encourage knowledge management activities, it is necessary for public institutions to establish an incentive system such as an economic compensation system for personnel sharing activities and HR personnel.

본 연구에서는 문화체육관광부의 지식관리사례를 분석하여, 지식관리 비전과 추진조직 및 지식관리활동체계를 살펴보았다. 이를 통해 정부부문의 성공적인 지식관리를 추진하는데 있어 시사점을 밝혀내고자 하였다. 연구대상이 된 문화체육관광부의 경우 매년 매일경제신문사와 행정안전부가 공동주관하는 "2018년 지식대상" 평가에서 정부부문 중지식관리 활동을 훌륭하게 수행했다는 평가를 받은 기관이다. 본 연구에서는 문화관광부의 지식관리 담당자들을 대상으로 심층인터뷰를 진행하여 정부부문의 지식관리에 대한 성공요인을 분석하였다. 우선 지식관리 비전 및 전담조직의 역할이 매우 중요했다. 또한 지식관리시스템을 통해 효과적으로 지식을 획득하고 공유, 축적하여 조직구성원들이 활용하도록 하고 있었다. 아울러 지식관리활동에 대한 적절한 보상체계 역시 중요한 성공요인이라고 할 수 있다. 따라서 지식관리 활동을 독려할 수 있도록 공공 기관 등에서는 지식공유 활동에 대한 경제적 보상제도 및 인사가점 등의 유인시스템을 구축할 필요가 있다.

Keywords

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Fig. 1. Knowledge management system (NARU)

Table 1. Measurements for in-depth interviews

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Table 2. Interviewees of Study

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Table 3. A dedicated knowledge management organization

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