Journal of Digital Convergence (디지털융복합연구)

The Society of Digital Policy and Management (한국디지털정책학회)
권호 표지
DOI QR코드

DOI QR Code

A Study on Continuity of User Experience in Multi-device Environment

멀티 디바이스 환경에서 사용자 경험의 연속성에 관한 고찰

  • 이영주 (청운대학교 멀티미디어학과)
  • Received : 2018.09.04
  • Accepted : 2018.11.20
  • Published : 2018.11.28
Download PDF
⟨ Previous Next ⟩

Abstract

This study examined the factors that can enhance the continuity of user experience in multi - device environment. First of all, regarding the structural difference and continuity of tasks, functional differences such as OS difference according to the characteristics of cross media, use of mouse and touch gesture were found to interfere with continuity. To increase continuity, metaphor and ambience To increase relevance and visibility. In the continuity part of visual memory and cognition, familiarity was given by the identity and similarity of visual perception elements, and it was found that familiarity factors are closely related to continuity. Finally, for the continuity of the user experience, we can see that the visibility factors as well as the meaning and layout consistency of the information are factors for the continuity of the user experience. Based on this, it was found that familiarity, consistency, and correlation were significant influences on continuity dimension of user experience, but visibility did not have a significant effect on continuity when regression analysis was conducted as factors of familiarity, consistency, correlation and visibility.

본 연구는 멀티 디바이스 환경에서 사용자 경험의 연속성을 높일 수 있는 요인들에 대해 알아보았다. 우선 구조적 차이와 태스크의 연속성에 관해서는 크로스 미디어의 특성에 따른 OS의 차이와 마우스의 사용과 터치 제스처라는 기능적인 차이가 연속성을 방해하는 요소로 나타났으며 연속성을 높이기 위해서는 메타포와 어포던스로 시각 단서를 제공해 상관성과 가시성을 높여주어야 한다. 시각 기억과 인지의 연속성 부분에서는 시지각적 요소의 동일성과 유사성으로 익숙함을 부여하여 친숙성의 요인이 연속성과 밀접한 관련이 있음을 알 수 있었다. 마지막으로 사용자 경험의 연속성을 위해서는 시지각적 요소는 물론 정보의 의미와 배치의 일관성이 사용자 경험의 연속성을 위한 요인이 되는 것을 알 수 있었다. 이를 바탕으로 사용자 경험의 연속성 차원의 친숙성, 일관성, 상관성, 가시성의 요인으로 회귀 분석을 실시한 결과 친숙성, 일관성, 상관성은 유의미한 영향 요인인 반면 가시성은 연속성에 큰 영향을 미치지 않음을 알 수 있었다.

Keywords

DJTJBT_2018_v16n11_495_f0001.png 이미지

Fig. 1. Internet usage 2008-2015

DJTJBT_2018_v16n11_495_f0002.png 이미지

Fig. 2. Android & iOS Structural difference

Table 1. multi-device usage frequency

DJTJBT_2018_v16n11_495_t0001.png 이미지

Table 2. Continuity of user experience Factor of dimension

DJTJBT_2018_v16n11_495_t0002.png 이미지

Table 3. Regression analysis of continuity dimension

DJTJBT_2018_v16n11_495_t0003.png 이미지

References

  1. https://www.mobileworldcongress.com
  2. https://www.nngroup.com/articles/responsive-web-design-definition/
  3. https://www.uxpin.com/studio/blog/responsive-vs-adaptive-design-whats-best-choice-designers/
  4. K. M. Lee. (2015). Task Continuity Elements in Multi-device Environment. Kukmin Universyty, Seoul.
  5. I. J. Park. (2003). A Study on visual perseptopn of gestalt Laws. Korea Digital Forum, 3(8), 6-20.
  6. G. Zaltman. (2002). How Customers Think: Essential Insights into the Mind of the Market. USA : Harvard Business Review Press.
  7. J. H. Moon, S. T. Kim, C. L Cha & J. W. Kim. (2008). Conceptual Study on User Experience in HCI: Definition of UX and Introduction of a New Concept of CX. Journal of the HCI Society of Korea, 3(1), 9-17. https://doi.org/10.17210/jhsk.2008.05.3.1.9
  8. S. H. Kim & I. S. Kim. (2013). The Study on the Interactive e-Publishing Contents Design on Cognitive Affordance Basis. Journal of Design Knowledge, 25(25), 355-366.
  9. K, L. Alesandrini. (1982). Imagery-eliciting strategies and meaningful learning. Journal of Mental Imagery, 6, 125-140.
  10. G. Zaltman. (2002). How Customers Think: Essential Insights into the Mind of the Market. USA : Harvard Business Review Press.
  11. Y. J. Lee. (2013), A Study on the Improvement of cognitive of the App Icon. Journal of Korean Society of Media and Arts, 11(3), 59-71.
  12. M. Levin. (2014) Designing Multi-device Experiences: An Ecosystem Approach to User Experiences Across Devices, USA : O'Reilly Media.
  13. J. Nielsen & M. Kaufmann. (2002) Coordinating User Interfaces for Consistency, USA : Academic press.
  14. C. Denis & L. Karsenty. (2005) Inter-Usability of Multi-Device Systems- A Conceptual Framework, ResearchGate, 373-385. DOI: 10.1002/0470091703.ch17
  15. S. K. Yoon. (2003). Study on the Application and Conception of Experience Design : Focusing on Application in Off-Line Environment, Master's degree request paper. KOREATECH University, ChonAn.
  16. S. U. Pi & M. S. Lee. (2016). An Exploratory Study on the User Experience of Augmented Reality Advertising. Journal of digital convergence, 14(8), 177-183. https://doi.org/10.14400/JDC.2016.14.8.177
  17. J. Y. Sung. (2016). Developing convergent class model of augmented reality and ar. Journal of digital convergence, 14(5), 85-93. https://doi.org/10.14400/JDC.2016.14.5.85
  18. D. H. Kim & M. H. Kim. (2015). Design of Mixed reality based edutainment system using cloud service Journal of the Korea Convergence Society, 6(3), 103-109. https://doi.org/10.15207/JKCS.2015.6.3.103